# Page 3 | MEX Maintenance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is MEX Maintenance the right Work Order solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/56749/MEX/reviews --- MEX Maintenance 4.3 (84) [View alternatives](https://www.capterra.com/p/56749/MEX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 3 - Reviews of MEX Maintenance ## Showing most helpful reviews Showing 51-75 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Joshua J. Maintenance Services Manager Construction Used the software for: 1-2 years ### "Structured Maintenance Made Easy" January 31, 2017 5.0 From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX. Review Source Response from TMA Systems February 3, 2017 Hi Joshua, Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything. Kind Regards MEX AD Adrian D. Biomedical Testing and Commissioning Officer Health, Wellness and Fitness Used the software for: 2+ years ### "MEX Review" March 9, 2021 4.0 Easy to navigate system with lots of features and capabilities. Pros Very customisable, large database, web-based, quick customer support, easy to navigate with lots of training tools. Cons Speed and crashing issues. Customisation pay-walls. Some performance bugs (ie, data randomly being deleted/not saving). Review Source Response from TMA Systems March 14, 2021 Hi Adrian, Thanks so much for taking the time to share your experience with the MEX system. It is great to hear that you find the system easy to navigate with quick customer support and training tools. With your points on speed and performance, our friendly Support Team will be in contact shortly to sort this out asap. Thanks again for sharing your MEX experience. BC Brad C. Senior Plant Engineer APAC Civil Engineering Used the software for: 2+ years ### "Mex adaptability" March 5, 2019 5.0 We not only have used Mex to record work completed, we have started to and will continue to develop reliability and analysis of equipment and product production to identify where the company can improve. Pros The equipment we use to produce our products are of a wide variety with a fair bit of difference to account for. Mex as a CMMS product was adaptable to meet our requirements. Reporting and data entry design can be customized to easily get the information required without much preparation. Cons Would like to be able to use Minor Job Codes in reporting Review Source Response from TMA Systems March 5, 2019 Hi Brad, Thank you very much for such a great review! We work hard to meet requirements like yours, and we are really pleased to hear that MEX has been adapatable to your needs. We hope your experience continues to run smoothly. Thanks again for sharing your feedback! JC Jasmin C. Workshop Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Review for MEX" March 5, 2019 4.0 So far it is a very accessible and easy program to use, it covers a wide range of functions Pros Its ability to 'make it your own', reasonably easy to use. The help functions is broken down well and is easy to follow Cons The GOD mode is not very user friendly when it comes to adding in extra fields, especially in MEX Ops. In the security function editing access to the right click field is time consuming. There is too many ways to access security function, when setting users up it could be very easily missed in a separate module. Time sheet module could be improved, for example when you reference a Work Order it should bring the actual times over to the time sheet and not double up on the asset. Include a Payroll module or function that could the give ability to easily export a 'Payroll Report' with the listed trades/employees and their hours for the week (as per time sheet) and the referenced work order. A chat function would be a great tool, where you could live chat to the the help desk. Review Source Response from TMA Systems March 12, 2019 Hi Jasmin, Thanks so much for taking the time to review our software. We are always looking for ways to streamline the user experience, so thanks for your comments on the God Mode feature, Timesheets and a Chat Tool. These suggestions have been passed onto our development team so we can further enhance your experience with MEX. Thank you again for sharing your feedback, we love hearing when our customers make MEX their own! Kind Regards, The MEX Team SK Sylvie K. Systems Support Super User Oil & Energy Used the software for: Less than 6 months ### "Great potential but latest products need a bit of work" October 16, 2019 4.0 Pros It is very quick & easy to write jobs and link them to assets, and then copy and adjust them for similar jobs. The different portals interact really well and you can navigate through different areas with ease. The overall workflow is logical and the ability to cross-link multiple assets into the same job (via MEX inspections) allows you alot of flexibility in the way you write up your work. Cons The latest products - MEX Inspections and the iOS app - don't work that well together, so when the user is walking around with the app on a mobile device you cannot get an intergrated list of checks and the ability to add comments and photos on the one screen (you have to switch to the desktop view). The app is also not available on android (apple only). The format of work orders (the main tool you use in your daily operation) changes as it goes through the workflow (pre-generated, active, then archived in history) which is a bit annoying. Review Source Response from TMA Systems October 16, 2019 Hi Sylvie, Thank you for leaving a review of MEX, we really appreciate your honest feedback. It is good to hear that you find the portals easy to use with logical workflows in-built. The problems you highlighted about Inspections and the iOS App is something we will definitely take on board whilst we are developing a new App Version for both iOS and Android. We would appreciate the opportunity to discuss this further to help resolve any issues. A support team member will be in touch shortly. DW DAVID W. Maintenance Planner Printing Used the software for: 2+ years ### "Barcoding in MEX" April 2, 2019 5.0 Pros Firstly MEX is user friendly, very easy to navigate through all the modules. Mex catalogue for spares is extremely important to us and is easy to set up and maintain. Currently introducing barcoding to our catalogue. Customer support is clear & very helpful when required. Cons My experience with this software over many has always been positive & at this point I am struggling to identify an area in MEX that I like least. Review Source Response from TMA Systems April 4, 2019 Hi David, Thank you very much for such a great review! We are so pleased to hear that MEX has had such a positive effect on your business. It is great to hear about our customer success stories so thanks again for sharing it. TH Tim H. Maintenance Manager Utilities Used the software for: 2+ years ### "Mex Review" January 23, 2017 5.0 I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email. Staff training is regularly held all around the country and onsite personalized training and support is also available. The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field. Pros Functionality of all modules and ease of use is extremely good. Cons Nil Review Source Response from TMA Systems January 27, 2017 Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer. VR Verified Reviewer Maintenance Manager Dairy Used the software for: 2+ years ### "Useful tool to have" April 30, 2019 4.0 Cleaning up a clunky system the team at MEX is very helpful and friendly Pros MEX is a very simple system to use and is easy to navigate around. Cons The bulk of the system seems to be aimed towards vehicles not fixed equipment. Taking over a system that is not set up correctly from the start makes it hard to use to its full potential Review Source Response from TMA Systems May 15, 2019 Hi There, Thank you for the feedback. Initial implementation of any CMMS really does dictate the results you get from it. Happy to hear that our team have been helpful in working with you get around the clunky setup, if you need more help you know where to find us. Thanks MD Malcolm D. Reliability Manager Food Production Used the software for: 2+ years ### "Good, fit for purpose CMMS" February 7, 2017 4.0 We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS. Pros Straightforward ease of use, can customise to a relatively high level, and on phone support is superb. Cons It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good Review Source Response from TMA Systems February 7, 2017 Hi Malcom, Thanks very much for taking the time to review MEX Maintenance Software. We¿re stoked to hear Mauri finds MEX to be so user friendly and simple across all 14 of your sites. We hope your MEX experiences continue to be smooth! If you do have any concerns our support staff are always happy to help. Thanks again for the review. Kind regards The MEX Team. DS Daryl S. Maintenance Planner Consumer Goods Used the software for: Less than 6 months ### "MEX Review" April 19, 2021 3.0 So far it has been very pleasant as the support chat team have gone above and beyond to assist me and to help me out. amazing Pros While been a new user of the software compared to what i have used in my previous workplace, the support chat is beyond amazing and helpful and has helped so much in picking up new uses and understanding the software. Cons It is part of my current companies problem but customisation of the software to current work practices was not done. this has held us back. minor logic linking between filled sections is missing Reason for choosing MEX Maintenance not sure Switched from [On Key](https://www.capterra.com/p/179873/On-Key/) Company decision. beyond me Review Source Response from TMA Systems April 23, 2021 Hi Daryl, It is awesome to hear about your MEX experience. Support and customer service is part of our culture at MEX, so it is really good to hear that you have received a high level of support. Regarding your comment about customisations, our Support Team will contact you to look into this further. QL Quentin L. Senior Business Analyst Mining & Metals Used the software for: 2+ years ### "All experiences have been v positive from initial sales, installation technical and product support" July 13, 2017 4.0 Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation. Pros Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together. Cons Listings can only be sorted on a single column, also in listing locating row after viewing data. Review Source Response from TMA Systems July 14, 2017 Hi Quentin, Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process. Thanks for your feedback regarding sort functionality i have passed this onto our development team. If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777 DB David B. Project Manager Facilities Services Used the software for: 1-2 years ### "Masonic Care MEX Review" January 27, 2017 4.0 I have found MEX to be confusing at times compared to other systems that I have used. We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong. Pros The ease of use when set up, Cons Very clunky set up, information drops off the system with any apparent reason. Review Source Response from TMA Systems January 27, 2017 Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you. SK Steph K. Project Administrator Machinery Used the software for: 6-12 months ### "Great Solution" March 12, 2019 4.0 Pros This software has streamlined a lot of our current processes and has greatly assisted with our parts and stocktake. We have seen great improvement in repair times due to the parts being located thanks to cataloguing the items. The service history and APLs are all in one place which makes preparation for repairs and preventative maintenance a breeze. Cons I think printed Work Orders could use some minor changes. Review Source Response from TMA Systems March 18, 2019 Hi Steph, Thank you for taking the time to write about your MEX experience. Your recommendation means a lot to us and it is so great to hear that the system has been so helpful. Thanks also for your suggestion for the Printed Work Orders, we will be in touch shortly to discuss this further. Kind Regards, The MEX Team JH Jo H. Storeperson/Cataloging Mining & Metals Used the software for: Less than 6 months ### "MEX Store Module" September 19, 2022 4.0 Great Product, great capabilities, would like a complete manual to be available for referencing. Online support fast, friendly, knowledgeable and on point. Pros Easy to catalogue and find parts. Comprehensive search fields. Cons No "Bill of Materials" in the Stores Menu No Manual just a training book Unable to load multiple suppliers and unable to add a supplier that isn't "preferred" when importing catalogue items. Review Source Response from TMA Systems September 27, 2022 Hi Jo, Thank you for sharing your feedback, both positive and constructive. It is good to hear that you find MEX to be a great product with great capabilities and support. In regards to a complete manual we do have a comprehensive online user guide or you are always welcome to contact our support team who are more than happy to help. A member of our support team will be in touch shortly to assist you. Thank you for again for your review we really appreciate it. JB Jack B. Logistics and Mex'er Machinery Used the software for: 2+ years ### "The Swiss Army Knife of CMMS" March 15, 2017 4.0 Mex can do pretty much anything to do with preventative maintenance; Putting hours, parts, activities and more onto jobs, Automatically creating scheduled maintenance, Collating everything on a job to invoice out, Collecting readings, info and stats on machines, Reporting an absolutely anything, And their customer support is second to none. Pros Web-based. Flexible. Cons Invoicing and catalogue have a little bit more work to do. Review Source Response from TMA Systems March 23, 2017 Hi Jack, Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it. Kind Regards, The MEX Team JH Jasmine H. Senior Procurement Mining & Metals Used the software for: 2+ years ### "MEX Maintenance Review" September 13, 2019 5.0 Pros LOVE THE EXCEPTIONAL SUPPORT - ONLINE VERY KNOWLEDGE, ACCESSIBLE Cons NO OTHER SUPER USER - KNOWS THE PROGRAM AND NO IMMEDIATE ONSITE TRAINING. Review Source Response from TMA Systems September 16, 2019 Hi Jasmine, Thanks so much for your 5 star review - it made our day! We are very glad to hear that you've had a great experience with our Support Team. Our guys are always happy to help so if you need anything further please do not hesitate to contact them. AC Alan C. Maintenance Manager Railroad Manufacture Used the software for: 1-2 years ### "Not complex easy to use particularly at the end user trade environment" October 4, 2017 4.0 Maintenance management and visibility Cost improvements Improved stores management. Pros Easy of use Customisation capacity Integration into other business systems seamless Support excellent not only software issue related but good training support. Regions Cons System bugs to be address quicker A few system processes could be added, delivery notes, retail ability (Part sales) A lot of time spent correcting the Reports Improve import export ability Review Source Response from TMA Systems October 11, 2017 Hi Alan, Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development. Kind Regards, The MEX team DH Daren H. Proprietor Used the software for: 2+ years ### "MEX CMMS System Review - Long Term User." February 17, 2017 5.0 Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs. Overwhelmingly, MEX delivers. Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes. You have to go a long way to beat this overall package. Review Source Response from TMA Systems February 20, 2017 Hi Daren, Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside. Kind regards, The MEX Team DM Duncan M. Project Manager Farming Used the software for: 2+ years ### "Feedback" March 31, 2021 3.0 Very positive Pros Ease of use, access, licensing model Cons No, not on the software itself but stronger guidance from the consulting team in areas like set up of naming conventions and asset hierarchy would be great. Review Source Response from TMA Systems April 6, 2021 Hi Duncan, Thank you for taking the time to leave a MEX Review. It is great to hear that you find the system easy to use and access. Regarding your comments about naming conventions and asset hierarchy, our support team is always readily available to give you advice - someone will be in touch shortly to assist with this. Thanks again! gT grace T. Mechanical Engineer Civil Engineering Used the software for: 6-12 months ### "Keller MEX System" July 7, 2022 5.0 Able to churn out impressive reports. Pros Preventive Maintenance, Work Order, Report Cons Nothing much. Software is straightforward and good. Review Source Response from TMA Systems July 11, 2022 Hi Grace, Thank you so much for your 5 star review! We are really pleased to hear about your great experience with the MEX System. Looking forward to keep working with you in the future. PL Peter L. Maintenance Planner Airlines/Aviation Used the software for: Less than 6 months ### "Asset Management made simple" September 30, 2019 4.0 No significant road blocks yet Pros If you can load an app on a phone and start using it without much instruction, you shouldn't have too many issues using MEX. Fairly intuitive and user friendly with friendly and knowledgeable tech support Cons I can't do all modifications to an asset on one screen. Having to go through multiple screens to complete all necessary changes is a little reminiscent of the SAP T-codes Reason for choosing MEX Maintenance MEX was in place when I joined this company Review Source Response from TMA Systems October 7, 2019 Hi Peter, Thanks so much for leaving us a review. It is awesome to hear that you have found the system intuitive and easy to use. These factors are priorities for us, so it is great to hear that we have reached these goals with you. Regarding your comment about modifying an asset, our Support Team will contact you to look into this further. PT PATIENCE T. ADMINISTRATOR Mining & Metals Used the software for: 6-12 months ### "Mex Review" December 12, 2019 5.0 Marvelous- this is because, working with MEX make my work very easy and finish up is great Pros work orders- work order, is very interesting and makes your work very organizes. I enjoy every bit of it Cons it is an very interesting software that helps in so many ways in asset management, work orders, purchasing and the rest. Review Source Response from TMA Systems January 6, 2020 Hi Patience, Thanks for your positive review of the MEX system! It is really great to hear that you find it interesting and makes your work easier. JR Jose R. Manufacturing Systems Paper & Forest Products Used the software for: Less than 6 months ### "Just starting to implement MEX into our Company" April 3, 2019 4.0 The MEX team has been great supporting us along the journey of implementation. MEX software is very simple to set up and seems to cover all needs/requirements of a mid size company. We are interfacing MEX with our ERP. This has added complexity to the implementation. Data transfer aslo at some points is overwelming. But again MEX team has been there to guide us. Pros Simple powerful tool capable of being in house administered and maintained Cons Need to finish project implementation and more testing to confirm it is a robust software capable of interfacing with ERP Review Source Response from TMA Systems April 4, 2019 Hi Jose, Thank you for leaving us a review, we really appreciate your feedback. It is great to hear from a new customer that the system has been easy to set up as that is one of our main goals. We are so pleased that MEX covers all your needs and look forward to working with you further. GR Glenn R. Site supervisor Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "2 day introduction to MEX" March 5, 2019 4.0 Pros During the training course I found it very easy to follow the training booklet. The instructor was very helpful and when needed you got a one on one training. The software was very user friendly with the use of icon to do what you need to do next. Cons During my training I could not find anything that I did not like about the software. Review Source Response from TMA Systems March 12, 2019 Hi Glenn, The team here at MEX are thrilled to hear such good feedback, thank you for sharing your experience with the system. We really appreciate hearing from our customers and are all about making things easier so it is great to hear that you found the Training Course easy to follow as well as the software itself. If you need anything at all, our support staff are always on hand. TTD Tau Thomas D. Maintenance Planner Food Production Used the software for: I used a free trial ### "MY MEX Update" November 19, 2019 5.0 My overall experience with MEX so far is that it is becoming interesting and exiting doing data entries and testing. Pros Data Entry - I am currently updating Data on the MEX Excel template. These will then be transfered to our MEX program. This is the most interesting part of it. Cons I have not used the system live yet but through experience with other softwares, I did not think I can fill this box. Review Source Response from TMA Systems November 20, 2019 Hi Tau, Wow - Thank you for leaving such a great review of MEX. We are super pleased to hear that you are enjoying setting up the system and find the data entry part so exciting. Thanks again for your kind words we really appreciate it! Similar Products Featured