Who Uses This Software?

Entrepreneurs, freelancers, small businesses and groups inside large organizations.


Average Ratings

5307 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Unlimited users, unlimited projects.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Basecamp
  • basecamp.com
  • Founded 1999
  • United States

About Basecamp

Group chat alone isn't enough. Basecamp combines *all* the tools teams need together in one place: message boards, schedules, to-do lists, group chat, documents & file storage, and more. Instead of stuff scattered all over, everything you're working on will be in one streamlined, organized place. Everyone will know what to do. Nothing will slip through the cracks. You'll always know exactly whats going on.


Basecamp Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Time Tracking
  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Basecamp Reviews Recently Reviewed!


Using Basecamp has totally changed the way my organization is ran

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The three things I love most are the ease of use, how nice it looks, and how useful it is.

Basecamp is super simple. It's easy to learn and it allows you to keep all the data you need in easy to navigate locations. There's no searching through folder after folder and file after file for the data you need and the status you want to update. No more needing a bookmark bar full of websites to rummage through.

More direct or analytical people may not care (or think they care) about how nice the tools they're using look, but believe me... If you want to get your entire company on board with a NEW product you're going to want it to look good. For better or worse that goes a very long way toward getting people to want to use a product no matter how useful it is.

Which brings me to my next point: it's useful! This software has honestly saved us SO much time because we now get to avoid so many status update meetings. I personally only had to attend one status meeting each week and build the slideshow for it, but that alone saved me personally three hours. The rest of our organization spends who knows how many going through those things and Basecamp has fiercely cut back on those. It's awesome.

Cons: The only con I can really come up with is a people issue and not a software issue. No matter how simple, useful, and well designed a piece of software or website is, far too many people are just going to try and ignore it so they don't have to learn something new. Fortunately Basecamp is nice and easy enough that it wasn't a huge problem.

Overall: Mostly it saved me tons of time. Everyone can easily see who is doing what without sending so many annoying emails and attending wasteful meetings.

Capterra-loader

Amazing Project Management Tool

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am using Basecamp since 2014. One of my friend from Dubai introduced Basecamp to me. It's simple and ready to use. No puzzles to do settings. Simple team member invitation. Simple client invitation. Create project easy. Tagging teammate is an awesome feature. we can simply tag our teammate in comments, to-do items, team chat, personal chat etc same as we do on Facebook. We can appreciate someone for his/her response. Set reminders and a lot of other activities can be done. No billing issue. the unlimited number of team members and no limit of file storage. Easy interface. If I talk about the support, team basecamp is very supportive and active to help its customers. You need help? write on Basecamp's twitter account and get a response in very short time or simply go to the website and write them, they'll definitely write you back. Once my account got suspended because of less funds, I simply wrote an email to support@basecamp.com and got an instant reply from Sylvia Chong with positive response and activation of my account for next one month. They understand customers and help them back.

Cons: Ammm.... Truly I have nothing which I like least about the Basecamp. Yea, more features can be added. Like invoicing, proposals, lead management and few other services. Because we have to find other vendos for all these services. It's complex to manage multiple vendors. Oxibase Software is one in all. They have invoicing, lead management, proposals, payment collections, project management, HR all in one. So, I would suggest basecamp to include some more features in it so that we don't look for other softwares :)

Overall: Proper management of projects in my company. Upto date client reviews/feedbacks and more.

I've used Basecamp intermittently over the last 3 years.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Basecamp is best for improving organization and instilling clarity among teams.

I love the notification board in Basecamp. It helps organize and clarify details and next steps in a team, which can often times get cluttered or grow faint via email and standard chat-type programs like Slack.

The self-saving feature is awesome, too. I've been screwed over many times on other programs and email systems if my computer freezes or my browser shuts down unexpectedly so I have a wave of relief being on Basecamp in general.

Any applicable files needed can be easily searched for and found within the system, too, which is great. This feature is definitely reminiscent of Google Drive, but Basecamp as a software tool is way more robust, functionality-wise.

Cons: Upload times can be slow and it can get a little glitchy, but the latter may be a function of my company's WiFi.

If everyone on your team knows how to use Basecamp and if everyone on your team are solid workers, Basecamp can help you save so much time. BUT, if you have slackers or lazy people on your team (all too common even in the best companies out there) it can be incredibly frustrating to have to repeat information that's already clearly in Basecamp for them to reference.

This isn't necessarily a 'con' but I'm often finding out about features I didn't know existed or didn't know were beneficial to leverage for my specific projects until I discovered them through conversations with colleagues. It'd be great to have tutorials embedded into the system so users know they're utilizing the system at its full capacity.

I have used Basecemp to communicate with independent contractors, internal creative team and clients

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mainly used this product when I was working in advertising but we still use it for the design of our program each year with our Communications team. You can create projects and determine who can see them - so, for example, I have a client (X) and my internal team (Y) and independent contractors (Z) for Project A. I can have an ongoing project named Client X where I've added all my internal resources to discuss every project we are working on with them where I can do everything from give SOW, get an estimate of time, create a timeline, receive rounds of work and communicate with my internal team with all changes in one place. I can remove people from conversations that they may not need to be a part of, but they can come see the conversation later if they choose/need to. I will receive email updates from Basecamp every time someone has sent me something on Basecamp. I can also have a Project named Project A where I add members of the client team. Here I can get approval for the cost, send a timeline and all drafts of the project. I can also have a Project named Z for the Independent Contractor. Here, I can get an estimate from this person, send them a proposed timeline, and receive their work. It keeps all of the documents in one place, all edits, all communication and can be organized however it suits you!

Cons: When I was in advertising, the main issue I noticed was that people who don't take the time to learn how to use Basecamp are it's biggest downfall. For example, we have everything from Account Managers who respond via email (which works, but inserts their signature unnecessarily into the comment every time) to creatives who create a new thread everytime they have an update to a project, which defeats the point of being able to look back at every edit/communication to see when a change was made or was supposed to be made but was missed etc. It can also be detrimental if you don't select the appropriate people to see your comment/document. If you just reply to the people who were on the previous comment without checking who was on it, you might not be sending the draft to the right people and it will get missed. Another thing we noticed is that people who did not want to acclimate or never properly learned how to use Basecamp would not read the messages in their email and assume that it was not for them. So you still have to manage up because if you want your higher ups to be looking at something, sometimes they still ignore it =)

Overall: Keeping all creative edits, documents, client information in one place was great. It was very organized and helped me to be organized and retrace my steps when needed.

Capterra-loader

Basecamp is excellent for client management tasks that involve multiple departments.

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I work on the client-facing side of a medium-sized digital marketing services company. I love that Basecamp aligns perfectly with our multi-client firm. The latest upgrade to Basecamp 3 expanded the product's utility. Basecamp's design allows my coworkers and me to assign and manage tasks across departments. The new Campfire feature expands Basecamp's utility to include internal project management in addition to the main benefit of organizing client work. This feature allows for a more casual flow of ideas for projects that my team is working on as a group.

Cons: I dislike that Basecamp does not allow the user to know the workload of another coworker. For example, if I need a small change to be made to a website, I would assign that task to a member of our design team. They are very busy and sometimes that task can get backlogged if the recipient has a long list of assignments to complete. Additionally, when assigning out new clients, it is important to see which of my team members has the extra hours in their schedule to handle a new account.

Overall: The main benefit of Basecamp is the ability to assign out specific tasks to specific individuals and with a due date. As a full-service digital marketing company, we benefit greatly from the software's overall project/client-focused design. Basecamp helps my medium-sized company to know which members of each department on working on a client. With the due date feature, users can indicate time-sensitive or priority matters. This feature is optional, which allows our company to distinguish between short term tasks and long term goals. Basecamp's design is checklist-oriented. Checklists appeal greatly to our more meticulous employees, but also encourages the more Type B employees to focus their ideas into timely and measurable tasks. The newest upgrade to Basecamp 3 introduced the Campfire feature which is ideal for internal projects, a benefit that was missing from the previous version. This aspect of the software is perfect for intra-department non-client work. For example, the account management team uses this feature to collaborate on building a new template for our client presentations. Overall, Basecamp allows my company to achieve large-scale goals by breaking them down into distinct tasks.

It is a very collaborative tool, for organizes projects in a simple and effective way. Its effective

Mar 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the ease of use that this tool has. Practically no more experience or tutorials are needed to learn how to use it. The internal chat is a great advantage, very nice. It is also an excellent option that allows teamwork and solve management problems quickly

Cons: The main disadvantage is that the client must understand the use very well, but generates prizes almost automatically. Especially for the client respect the threads of conversation. Another point against is that the platform only works online, so you can not advance in jobs when there is no connection

Overall: I have found many benefits when using and implementing this tool in our team:

- Speed in my management and organization of projects

- Efficiency in the coordination of processes

- Security to use it in my mobile device

- Real order in our work

- Improvement of our routine in internal processes

- Improvement in the performance of our equipment

- Unification of all the professionals of the company in the same project

- For a small company like ours, a great cost - quality ratio

- Interaction with our customers

- Simple to use even when someone is traveling

They have implemented a very useful tool, which is the Daily Progress, very useful to review the events that have taken place in your projects over time

Another benefit obtained thanks to the BaseCamp tool is that all our consultants have been able to use it, even people not very adept at the technology, they can use it very efficiently and simply BaseCamp

We benefit from the TimeLine of the tool, because we can explain the progress of a project to our clients. The balance of failures and successes are other benefits

The support of the platform, in the centralization of processes and communications of our digital projects, has been another of the great benefits obtained since we implemented BaseCamp

In our scenario, the creation and dissemination of documents, conversations by messages and the generation of agreements become complicated actions and require an efficient organization system. What do we find in this tool?

We benefit from online collaborative work. And it continues to evolve over time

The support of the platform, in the centralization of processes and communications of our digital projects, has been another of the great benefits obtained since we implemented BaseCamp

In our scenario, the creation and dissemination of documents, conversations by messages and the generation of agreements become complicated actions and require an efficient organization system

We benefit from online collaborative work. We have the support that all conversations, requirements and shared files are stored on the platform. In this way we can always endorse the agreements, requests ,deliveries

It has facilitated the monitoring of the work and the counting of hours of work of each professional, something very important for the internal management of the projects.

In our experience, it has worked so well that it is already. So, Thanks fos that BaseCamp

Using Basecamp helps me feel "on top of it" and connected to the other team players in the company.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have suggested Basecamp to others because of the organization, company spirit connection and communication it fosters.

The main features we use on Basecamp are the Message Board, ping, Docs and Files.
Message Board allows you to keep themes organized so everyone can be on the same page together and chime in with their opinions and questions, and even enthusiasm. You can upload files here which is super helpful. The applause feature adds to connection and community.

The ping feature is awesome. It keeps a running list of the communication you've had with others. You can choose to ping one or more people. In ping you can also upload files. The automated subject line gives you faster response time than regular emails.

With Docs and Files we can upload and store schedules, scripts, recordings, etc. You can sort by name or date created and everything is in front of you.

Cons: Maybe it's just me, but the Docs and Files section can be confusing because everything is there and you do have to look around for what you want. You can use the "find" feature to get at things more quickly but you need to know the keywords. It really needs some management.

Basecamp is so effective at bolstering company spirit that during our launches I get notifications all day long. You can turn off the notification feature, but I actually love hearing what other people say and it keeps me engaged. I guess I will have to prioritize how I use my time!

Overall: goal setting, organizing information, communication, connection, team spirit, support, training

Capterra-loader

Basecamp is simply the best at what they do. Easy to use, logically designed, totally in love!!!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple interface makes managing multiple projects a dream. As a Marketing Manager, I'm over seeing everything from product launch to creative development. I have a larger team working on a broad array of projects. Basecamp let's me go in, add tasks, easily check progress and get updated on everything in a manner of minutes. If I let my notifications go untouched for most of the day, Basecamp is so easy to use that I can clear my Heystack notifications (usually 60+) in a few minutes. Updates are that clear!!!
Basecamp, if used properly, could totally eliminate the need for internal email. In fact, I insist my team use Basecamp instead of email. Basecamp focuses communication on the work being done and allows everyone a view on the conversation. This is a problem with email, and merely fwd'ing or cc'ing all the time doesn't really fix the problem of keeping a large team 100% informed. Plus, we all know that no one reads their email.
Beyond that, their customer service is top notch. They take a personal approach with everyone. I once caused an issue with how they program their "todo lists" and they created a fix JUST FOR ME! I assume others use it too, but they wouldn't know that it the "fix" was even a fix, because it was the personal touch that Basecamp gave me that introduced the fix.

Cons: Basecamp has taken a minimalist approach to software design and as a project management tool. In some cases, I do find myself wishing for certain features. Ultimately, I've tried other software and though they may do what Basecamp does while also including those other features, Basecamp is simply the best at what they do, even without the other features, so I have never considered switching.

Smart project management for diverse and distributed team

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Basecamp 3 is an outstanding, powerful, and relatively intuitive platform for bringing a team together to get things done. The various tools can be turned on and off as desired, project templates make starting new projects with similar features a breeze and everything is designed with good, healthy communication in mind. When I'm working with someone who has no knowledge of project management, they often feel scared and overwhelmed until they use Basecamp. Then they become serious fans. I love the unlimited users and unlimited projects, the automatic check-ins that are fully customizable, and the ability to integrate automations via Zapier. Saves me tons of time and helps me focus on coordinating the team and getting things done rather than "managing" the projects. There are also great iOS apps and a MacOS app that stay in sync with notifications.

Cons: I dislike that it's sometimes difficult to convince others who have degrees or certifications in project management (or those who would like to be such people) that Basecamp is a true powerhouse of project management. It's design is "friendly" rather than technical. It's "human" and even "comical" at times when some project managers are looking for something that feels difficult and serious to work with. Basecamp has super helpful reports, but if you want to show or export analytical and technical readouts on project status, Basecamp isn't that. For me, this is not a negative, but I tend to like focusing on completing the project rather than on managing it.

Basecamp is an online collaboration app.It is Very user friendly Project management software.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has very simple interface so I can easky understand.Graphics of this software is too good.It is effective software to manage projects.Take less effort to setup this software.I like that Basecamp takes mere minutes to set up. On-screen tutorials walk you through the process with clear and concise pointers. During the setup, Basecamp suggests things you might need to add to your account, such as an upcoming event or project, as well as any documents or task lists associated with it.One unique feature in Basecamp is Automatic Check-ins. Automatic Check-ins ask team members to essentially submit a short report answering a question, like "What are your priorities this week?" or "How many attendees have enrolled in the conference so far?" on a recurring basis that you (or the team lead) enters. The options are highly customizable, so you can ask the same question every Friday in the afternoon, or every Tuesday and Thursday at exactly 9:15 a.m. whatever you like.

Cons: Basecamp offers several ways for people to collaborate with one another. Within each team or project are a message board, task list, schedule (for events), and place to upload shared files. While the message board helps for keeping track of ongoing notes and conversations about the overview of a project, you might also need to ask colleagues more pointed or more general questions that don't belong on the board for all to see. For that, there's Campfire, Basecamp's chat room.

Overall: One unique feature in Basecamp is Automatic Check-ins. Automatic Check-ins ask team members to essentially submit a short report answering a question, like "What are your priorities this week?" or "How many attendees have enrolled in the conference so far?" on a recurring basis that you (or the team lead) enters. The options are highly customizable, so you can ask the same question every Friday in the afternoon, or every Tuesday and Thursday at exactly 9:15 a.m.whatever you like.

In addition to the display of cards for various team and project spaces, the Basecamp dashboard also has links to My Stuff: My Assignments, My Bookmarks, My Schedule, and so forth. I like that you can get to a consolidated list of My Stuff from the dashboard, but again, I'd rather be able to see it right then and there. A few customizable widgets would go a long way to making Basecamp's dashboard a more productive interface.

Good starter program to help you get you orginized

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Basecamp - Great online content management system. This system is very easy to upload to and share information with your workgroup. It is not that expensive and will give you great capabilities if you are working on more than one project or if you need to share information with work partners. You can start as many projects as you need, and you can limit who has access to different parts of that project. Breaks down into two groups your Team and the Client - you can set access for each of these groups. Clients can be limited to only view or change particular accepts of the project that you give rights to. Tracking - you have the ability to track compare work that has been done to early versions of a document. You can also pull up the work history of Team members or Clients. It is easy to invite Team members and clients and there is nothing to download.

Cons: After you have uploaded files (in my case as a publisher images for example) you can not download them as a group. You have to individually download each file that you need. This can lead to having multiple version of a file. If you do not delete a previous version of a document then there will be two. the only way to not run into this is to us the document fuction in Basecamp. This feature is very basic. if you do not stay on top of file management and discussion you could be soon over run and find yourself with a lot of clean up work.

Recommendations to other buyers: this is a great start platform for anyone getting started on small projects. It will keep you organized keep team members involved and is an easy way to start discussion and get input form across all departments. To me it is a very basic platform only took us a couple of years to outgrown because of the amount of information we were sharing and running up to 9 projects at once. The calendar did not integrate well (this may have changed) I currently still use the program but on a very limited basis. I will say that without basecamp we would have had a hard time working in remote office when we started.

Collaboration with Continuity

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The visibility into everyone's business - it actually motivates participants to be timely (a huge factor in project collaboration) because everyone can see who is late.

Cons: Lots of emails (which you can adjust I know) but if you want to have everything reported to you - there is no way to get around email notifications.

Overall: Our organization is a non-profit organization serving around 4,700 kids and their families yearly - special fundraising events are counted on to close the funding gap - in fact it's over 10% of our revenue generation. These events have always been labor intensive requiring extra staffing just to keep track of all the planning and details required to make it a success. When we adopted basecamp we were all extremely skeptical - and we planned on having four temps on hand for the final three days, to pickup merchandise, wrap, package and stage the items we would be auctioning off. About four days out we were completely done! We didn't even need the extra help. The ability to collaborate with so many persons despite significant geographical separation, while retaining continuity is just not easy. Not only can the hand not see the foot but it doesn't know how many feet it has to call on - BaseCamp changes everything - we couldn't have been more pleased! Assigning due dates which can be made visible to all - prompted action - people didn't want to seem to be behind schedule (everyone would know). The work got done early. The multiple assignee feature worked like a dispatcher and then next available person got the next available task. And all this was visible to everyone on the team - so if any conflicts arose, you could get on the phone early or what we did most of the time was open a group chat because many times someone on the chat would be local to the problem and able to help more quickly. Growing every year, we would not be able to go back. Works like a charm and I would personally recommend this to any organization for profit or not who wants to track an event to a successful conclusion. Remarkable!

A great option for small-medium size businesses just starting to use a Project Management Tool

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've implemented it at 3 different companies now. You can literally be up and running in 30 minutes. The learning curve is small so it was great for us to implement in a company with multiple locations and staff with different levels of technical abilities. It has helped us move out of communication silos and track project more efficiently. Leadership now has a clearer picture of what it really takes to accomplish something. It integrates with Google Docs which works much better than Word since you don't have to download the Google doc. They have very fast customer support and it's reasonably priced. It's web-based software so it's easy to access from anywhere you have an internet connection and they have a free app for mobile as well. It's funny, the people in our company that I thought would hate it the most and resist using it actually LOVE it the most!

Cons: Version 3 has some added functionality but has lost some of the simplicity because of it. For example, you can now assign multiple people to a ToDo and so each person's headshot shows up next to the ToDo. It's just a little distracting. You're not able to track the STATUS of a To Do (On hold, In progress, etc.) and Time tracking is a 3rd party add-on. I wish that was something you could turn on/off if you needed it. There are many 3rd party add-ons though for various things. I submitted the status thing many times over the years as a feature request but unfortunately it hasn't happened.

Been using Basecamp for years, can't imagine porting over to anything else

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I've used Basecamp for my business personally for close over 3 years now. Before this, I was just emailing assignments out to people on my team, and "tracking" things in an Excel spreadsheet. The process worked, but it was cumbersome and inefficient.

One December morning, I woke up and decided that it was time to get streamlined and organized, and had heard several other people raving about Basecamp, so I decided to give it a try. It took a while to get all the projects set up - which certainly is no fault of Basecamp - I just had a lot of clients to set up, and a lot of projects, requirements, etc.

Now, I cannot imagine my life without it.

Several clients we work with use Asana (out of all project collaboration platforms, this one is my least favorite since it's always a disorganized mess), Trello, Jira and Podio. I find Basecamp to be the most intuitive and easy-to-use out of all of them. Plus, it has a great app that I can use on my iPhone and iPad when I'm traveling.

Cons: There aren't any real "knocks" to Basecamp, per se.

Sometimes the server might be down, but this is few and far between... and also something to be expected when you're using SaaS, cloud-based product. Sometimes I don't get email notifications when someone has updated a task thread, but I use the calendar and "progress" functions on Basecamp religiously, so am usually able to figure it out pretty quickly.

Capterra-loader

Basecamp is a great all-in-one tool for project and team management. It has everything I need.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that Basecamp had everything I might need from a project management software and more. It featured team chat, direct messages, forum-like posting and tracking of tasks, a calendar to set deadlines and schedules, a to-do list, you name it. Basecamp even features its own file server where I can attach and store your company's important files right on the app. No need for an external file hosting server, which would be an additional cost for the company. Having separate areas (or "basecamps" as the app calls it) for different projects makes management less confusing and more straightforward. I can even assign tasks directly to people and set deadlines for them. Team members can know exactly what I need them to do and when they needed to be done. The iOS, Android, and desktop/Mac apps all integrate seamlessly as well. All the user interfaces of all apps are quite user-friendly; I did not have to hunt around for buttons and links that I frequently used.

Cons: There was nothing I disliked about Basecamp, to be quite honest. It was the best project management app I have ever used to date.

Though I have no idea about its customer support, since I was not responsible for calling in any support issues. Also I have no idea if the pricing is good enough or too high. I was not the one who purchased this software for the team. Those may be possible things not to like, but I cannot say with certainty.

Overall: It saves time and effort in managing a team. There is no need for separate apps for things like task tracking, scheduling, automatic reminders, and the like. Basecamp is an all-in-one project management tool.

Basecamp - Good for document collaboration and task management

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple way to collaborate on tasks and documents / attached files

Cons: I've since worked in an organisation that uses Slack and Google G Suite (Docs and Drive); and I think that is better. When and if Google add something similar to Slack to G Suite I think that will prove better and cheaper

Overall: I've used basecamp for 2 years. Set up six projects including Competitor Intelligence, briefing and training repository for external marketing agency, document assignment and review with PR agency, same again with Copy Writing agency and a knowledge base for internal systems like CRM.

Initially we didn't have this integrated with Google Drive / Google Docs, which wasn't so god as to review a document you had to download, then upload again. This can lead to multiple documents, clutter and confusion. So if you're looking to use Basecamp for document collaboration I'd definitely recommend you integrate with Google Drive & Docs.

I scored Customer Support 5/5. Well in truth I've never needed to use support. The product is simple and self explanatory with tutorials / templates built in.

I scored Features & Functionality 3/5 which may seem low. But the fact is this is quite a simple product and it does what I want. I cant say it misses much really if all you want is to collaborate around documents, have task assignment and tracking and allow discussion on any document.

I found it both useful for content creation (the PR agency and Copy writing agency projects being good examples) and content dissemination & discussion (the competitive intel. and systems knowledge base being good examples).

I had tried to use DropBox for some of these tasks previously. But at that time BaseCamp seemed more powerful. Things may have changed. I haven't tried DropBox for the past year or so.

Recommendations to other buyers: If you're looking for a way to collaborate with people inside and outside of your company and want to task manage things like creation and review of documents and presentations, Basecamp could be ideal for you. However, you should consider what Office 365 or Google G-Suite can do for you already, as there's a chance you already have the capabilities that you need if you use these suites.

Add more custimization!

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Low Price: This is one of the most affordable project management solutions available, especially considering how well it functions.
Upfront Pricing System: There are no hidden fees with Basecamp 3 no cancellation penalties, no per-user costs, nothing unexpected. Almost universally, people rave about how above-board and upfront the pricing system is.
Intuitive Design: Basecamp 3 is eminently user-friendly. The functions are simple and elegant, and no time or space is wasted on unnecessary material or over complicated features. Most people want to perform normal tasks without the necessity of an advanced degree in computer science; Basecamp 3 is using technology that is also accessible to the layperson.
Smooth Function: Project management in Basecamp 3 has been condensed to a precise science, and the software functions reliably with little to no bugs or glitches.

Cons: Limited Feature Set: Basecamp 3 has been distilled into a high functioning task management tool, but it doesn't do a whole lot more than task management. Many customers wish there were more reporting, budgeting, and accounting features. As I tested it, I definitely noticed there were several features common to other programs, such as Smartsheet and Teamwork, that simply do not exist in Basecamp 3. These include methods for measuring productivity and some more advanced scheduling capabilities.
Non-Customizable: Unlike similar software programs, Basecamp 3 does not allow you to personalize your account by changing color schemes or inserting your company logo.
No Built-In Time Tracking: Lack of time tracking is one of the biggest criticisms I can think of for Basecamp 3. Most other project management programs offer a service like this, but it is nowhere to be found in Basecamp. If time-tracking is one of your needs, you may need to look somewhere else.

Basecamp user for 6 years

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, keeps us organized, boosts productivity, and is integrated with our Tick account.

Cons: I'd like color coding features for calendar items so I can better tell at a glance what the status of projects are. I wish the newer versions of basecamp (after classic) incorporated the calendar feature.

Overall: I've been a user of Basecamp (classic version) for almost 6 years now. I used it at my previous place of employment, and currently use it for my graphic design and photography business. It keeps us on track, maximizes our productivity, and is easy to use. Adding milestones to the calendar is one of the most convenient features for us. It allows us to see at a glance what our workload is like for the day, and who is working on what. I love how Basecamp has a Tick integration feature, which makes creating hourly reports very convenient when billing time comes around. I also like the private message feature on projects. It makes internal communication that client's don't need to see (like quality assurance and proofing checks) really easy. I highly recommend it. I know some of the newer versions of Basecamp have more tech savvy features, but we continue to use Classic due to convenience and personal preference. To be honest, we've been so busy we haven't had time to think about switching to a newer version. It doesn't appear that the calendar feature is a part of the newer Basecamp versions. Due to our large volume of projects, it really helps us to see all in once place what's due for the day with the Basecamp classic calendar feature. I'd love to be able to color code calendar items for one more level of "At a glance" organization.

A great 'base camp' to keep the whole team on track

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basecamp has been a brilliant tool for many of the previous companies I have worked for. These were small to medium sized businesses. With the option to have different discussions and threads it keeps the whole team up to date with a project, as well as the option to keep clients up to date on the project too. It allows you to keep separate discussions regarding different areas of the project, as well as the option to schedule tasks, create to do lists, and a place to add documents and files. It's been a great tool, which has replaced many of the other systems that were being used in the business. Everything is in one place, allowing for an efficient way of working. The software was easy to use too, which meant new starters and clients who weren't fluent with basecamp could quite easily pick it up with no problems.

Cons: The cons are probably more about the things it doesn't do. There's not a straight forward way to track the time management of a project.

Overall: Using basecamp was a positive move for many of the small to medium sized businesses I worked for. It was an ideal place to keep everything related to specific projects in one place. It allowed a space for discussions relating to different projects within the business. It was very useful in my role as a designer to be able to read over project briefs, and was a useful place for all information regarding a project to be kept in one place.

Capterra-loader

It is a good online project manager, easy to use, it has allowed me to manage large and small projec

Jul 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have several favorable things with regard to software, we have storage and management of files in it, which allows us to centralize these, the use of message threads, if we use it correctly, we can track tasks and comments with respect to to the same, the projects can be archived, once completed, you can stop viewing in the panel, but it will remain saved for when we want to review it, when making use of it we should not fill our mail inbox because all the messages they are used by means of the software, as the users of a project can be grouped by roles, the notifications of the messages must not reach all the users of the project, but the group that is desired

Cons: The learning of the software is not immediate, sometimes for not making correct use of it did not facilitate the work, a problem that has happened to us is that users when they have any doubt they write it as a requirement, then they mix requirements and tasks, Another point that has happened to us, is that as we use it in Venezuela and the situation of the state telephone company has problems, internet failures are common, then we can not possibly use it for many hours on days of internet failures

Overall: It has allowed me to manage my projects in an easy and secure way, it has helped me with the management of files and the management of users by roles

Love this program!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to parse out the different steps in a project and to assign those tasks to someone else. I love that it has a calendar and I appreciate being able to access Basecamp on my laptop, my iPad and my Galaxy Note.

Cons: The daily notifications can get to be too much because you can receive one for EVERY "to do" item in your account. You can turn them off. But, I've been afraid to because I don't want to miss anything. So, I suffer through the mountain of notifications that come in.

Overall: I cannot say enough good things about Basecamp. I first learned about it through a blogging community that I am a part of. I started using it and fell in love with it. It's very user friendly. I can't think of one thing that I didn't know how to use and needed to watch a tutorial to figure out. It's that easy to navigate.

I've used Basecamp 2 and Basecamp 3. My only "disappointment" is that I'd been a user of Basecamp 2 and I couldn't transfer my data from Basecamp 2 to Basecamp 3 when I upgraded. I still don't get that.

As a teacher, I've used it for my classes and my students have set up accounts to follow their assignments and other class activities. As a minister, I use to track the myriad projects I oversee for my church. In fact, I don't know how I'd keep on top of what I do if I didn't have Basecamp. Perhaps there's something better than Basecamp...but I'm not looking for it!

Recommendations to other buyers: They have an awesome program for teachers to receive Basecamp at a deep discount. You have to write them to get info about it. But, it's worth it!

Best platform work in a team and to see the progress of the project

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and understand, see the project status and progress. Create a baseline for you project After you've created your schedule, consider creating a baseline for it. A baseline is similar to a version of your project that can be used to compare against the progress of your tasks. The baseline allows you to make a comparison between the original schedule and a later version.

Collecting data manually Although the fastest and easiest way to collect project status information is to by using Project Server, you might want to collect this information manually.
For example, you might not have Project Server installed, or your project might be so small that it takes you little time to collect the data yourself.
When you decide to collect project status data manually, remember that you also have to enter the data into your project plan manually.

Expect resistance Resistance to formal tracking of project management data is normal. Fortunately, there are a few methods you can use to minimize this type of resistance.

Cons: invite other people is a little difficult to understand At the end of the semester, there's no test. Kids get to show off their know-how in a gallery show of their work. If appropriate, students could also create a website for the public to use, even actual products. The chance to get feedback is important, because it gives kids the chance to talk about their work and answer questions that might not have asked themselves.

Overall: ease of work

From small to large scale projects, I think it's a one-size-fits-all solution to project management!

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's really easy to use and non tech savvy clients can easily pick this up and start collaborating instantly and efficiently.
It allows you to manage and keep all project media and communications in one location.
It's so easy to prioritise tasks and also separate tasks into different phases.
It encourages collaboration with larger teams where tasks can be easily reassigned and conversations are inclusive of the members that are involved.
Templates can be setup to aid and speed up project setups depending of the project type to ensure the process is consistent in the organisation especially when providing a service to a client.

Cons: The file size limit can be increased slightly to accommodate slightly larger media files which has occurred on some instances where I sought Dropbox or Google Drive to share media files.
It doesn't allow you to set recurring tasks which can be a manual process.
Most common formatting is present but I'd like to see Basecamp allow more formatting such as bullets under bullets and stirke through if possible in the near future.

Overall: Smoother project progression
Clear expectations of tasks that are upcoming in projects
Transparent conversations with the ability to communicate with different teams based on the phase or task at hand.
One platform solution where I can back track and search through histories of conversations and approvals when needed.

I have used the trial in one of my research projects, to contact with the team members

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Really, I liked the user interface of it! It brings peace. The art design of it is very nice.
- the taps in it are nearly what every project would requires.
- its ease of use is pretty great. It needs no previous teaching to 'How to' use. And, if you need, the start up guide that pops-up is very enough.
- the ease to navigate between the taps and between the projects; from my view it is the most important point the distinguish it from other places that do the same job.

Cons: - generally, it is satisfying for me. However, I like you would consider the following points in the future.
1. provide an option to change the background color. The present color is not suitable to my eyes. I prefer the blue color as it is satisfying to me.
2. some projects has a budget to play around. We need a track calculator to keep them aware of the ongoing actions. For example, if one used a certain amount, them the calculator/tap would show that the amount extracted and this would help them to play ok.
3. For many works, it is important to know who viewed the file/announcement. Please, provide the option about who have seen the file/announcement and who have not, e.g. like facebook.
4.please, provide the option to make live videos with the team. It is very important to me.
5. do you back-up files we upload? Please, tell the users that their files are secured, in case of any server problem or any cyber attack.
6. The above Header that contain 'home, last activity,...' need to be edited to be somehow stylish.
7. in the home page, can you arrange the projects and teams in a longitudinal view. this is more easier to me!
Finally, the price! please, your prices for it is slightly high! I am still in my early stage of my entrepreneurship, so your prices seems challenging to me at this time.

Overall: Organize my work! However, the price of it is slightly higher!

Capterra-loader

Excellent way to organize projects and communicate with others on the project

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basecamp makes it very easy to organize discussions around particular topics. It is simple to include files and links in your discussion, keeping everything in one place for easy reference. The fact that my clients can reply to an email to keep the discussion is one of the most useful parts of Basecamp, because otherwise I know many would not take the extra step to login to Basecamp and we would be back to the systems of unorganized email threads! When someone posts something in the wrong thread in Basecamp I can simply move it to the correct thread and let the person know I have done so. Being able to have sections in the project for my eyes only is helpful because I have everything for the project in one place and the client is not overwhelmed with too much information that they do not need to focus on.

Cons: It is rather pricey and some clients just won't use it. Basecamp 3 has some great new features, but for me, the old version, Basecamp 2 is what I am used to and better suited for my simple projects.

Overall: Organization for my projects in an easy to view and use format. Communication with clients is much simpler with the email and reply in an email features.

Basecamp Takes Collaboration, Communication & Continuity to the Peak of Performance - Ascend Fast!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: EASE OF USE & VELOCITY TO HIGH-YIELD OUTCOMES! I was trying to use other Project Management Software and was spending more time trying to learn and use it than getting ESSENTIAL work and planning complete. Basecamp has almost no learning curve - it is virtually instantaneous and intuitive. Also - when I connected others - they too - rapidly were up to speed and ascending. I continually refer it to others and uniformly feedback is positive.

One can get in - get to work - keep track and maybe most of all --- keep a team at the tempo and situational awareness it needs to be without all the frustration that competitive offerings create.

I profoundly recommend basecamp to individuals truly desiring to be attaining high impact.

Cons: Truthfully - I sat and sat and thought and thought ... then simply had to respond (and get back to work) there is nothing I "like least." Other than - I wish Basecamp could to all the work for me - I am sure AI will come about in the future. It is so easy to use - so good for collaboration - EXCELLENT FOR ACCOUNTABILITY - and ideal for storing, retrieving and sharing files.

Wait - I just thought of one feature (that it may have but I am not aware) - I do like the traditional visual time-lines / Gantt charts - perhaps making it easier to produce these (if at all)

Bottom-line - Basecamp is remarkably easy to enable one to do what it is intended to do! IT WORKS! It's fast to function which = increased velocity to high-yield outcomes.

Great Project Management without Unnecessary Bells and Whistles

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simple layout of projects and tasks - Clients can be trained easily. Collaboration is so simple.

Creating new projects from templates is a great feature I use all the time.

Cons: It does not have the ability to directly track time.

Overall: There's no one-size-fits-all project management software out there. I looked at a dozen project management platforms and tried a few before settling on Basecamp. If your requirements are similar to mine, Basecamp is really worth looking into. I needed to collaborate with coworkers and with my clients. I needed todo lists that could be pre-set as templates for recurring projects and tasks. I needed space to store images and documents that were time-stamped and retrievable by my clients. I needed mobile access because I do a lot from the hip. I needed integration with other software. I needed the ability to search through projects for key words in order to find conversations. I needed to easily assign responsibilities and deadlines to tasks.

Things I did not need included billing from the software, complicated timers and time-keeping, workflows and unnecessary hierarchy for my clients and projects.

The pricing structure is very easy to work with. The different plans are extremely appropriately priced.

The few times I needed support, I was able to get in contact with them quickly and easily and the resolution was appropriate.

Recommendations to other buyers: Give it a try - it is really worth it!

I use basecamp at work to communicate with my colleagues. It is fast and accessible.

Jun 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it is not only web based. It can also be accessed through the mobile application. This is fast and easier than sending emails to communicate especially when you have to have daily discussions with your work colleagues. Basecamp is also useful as we can assign tasks/to do lists which makes it easier to be updated with the progress. The message board is very useful in short discussions. Campfire is useful for group discussions. The ability to send and receive different types of files always comes in handy.

Cons: Personally, I would like if basecamp had cheaper student pricing or a system where students could access it free through the universities. I would also be interested in a Windows and MacOS software to interact with rather than a web based application. It would also be great if it had the option to make/record video conference calls within the application. This would be great for project based work. The video recordings can be saved as discussions for other members to use later.

Overall: I was able to share my work and communicate with my work colleagues on a daily basis. Also, the ability to share different types of files/documents through Basecamp was very useful. I use the pings to chat with my coworkers. It is much faster than sending emails and attaching files. The to do list gave us the opportunity to divide tasks and asses its progress.

Basecamp is the easiest and most effective project management tool for teams

Jan 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: We've been avid Basecamp users for quite sometime and have been very lucky to be users of Basecamp Classic, Basecamp, Basecamp 2 and now Basecamp 3. It's only grown to become an even more amazing tool over the years, and we're even more excited about the new features. Basecamp 3, Basecamps' newest version, combines today's trending technology with ease of use and maximum efficiency. Inside Basecamp you can store files, organized by folders and labels, create documents, link Google Documents and more. You can also do internal chat which is awesome for chatting strictly about a project and referencing notes. It's also super easy to add team members to get everyone going on the same page. It stores members from other projects and your team so you can also add them easily as well. The new automatic checkins is also helpful especially when you have a ton of projects. It sends reminders out to all your team member to check in with whatever you have assigned them. Basecamp is also great because it's mobile, so you can always keep your projects going no matter where you are.

Pros: Super easy to use Add as many people as you want without extra cost (team members) Add links to Google Docs Exceptional project management for the price To Do Lists are laid out in a great format Completely mobile Push Notifications Google Calendar Sync

Cons: I was a bigger fan of the pricing in Basecamp 2 in terms of clients. It's a huge jump in price for those who were on a first level plan to those who want to use the client feature in Basecamp 3. If you were on any of Basecamp's higher plans though however, this had little effect. They offer the sign in with Google, but no Google Sync. I like that you can add Google Docs but a true integration with Google Drive would be better to quickly add files Also, I don't like that you can't pick the day and time you want for automatic checkins. If you have several running, they're all running at the same time.

Simple and effective tool to manage all your tasks in one place.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Here's a rundown of all the useful features which Basecamp provides:

Projects:
*It's very easy to group multiple projects by simply adding a prefix to the title.
*Projects can be viewed as list, as cards, or as a combination of the two.

To-dos list:
*Creating new lists and to-dos is a breeze.
*The to-dos can be reordered easily using the drag and drop functionality.

Profile Page: You are assigned a dedicated profile page which allows you to see all the projects and to-dos in one place.

Notifications:
*It sends a timely reminder before the due date.
*Ability to select which projects sends email.

Files: It allows you to upload files upto 10GB in one go.

SearchBar: You can quickly jump to any project using the jump bar.

Progress page: You can keep track of all the activities in your projects with the timeline view.

Cons: It doesn't allow you to assign to-dos to multiple people. Also, projects might become an endless list of tasks & discussions if not managed properly.

Overall: I've been able to manage my project pipeline more efficiently. And, it's a one-stop solution for managing all the ongoing projects.

Great for teams -- not so much for close clients

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have everything in a snapshot on the main page. I can see to-dos, messages, files, and more in one place. People can be tagged and notified that they have something important to review.

Cons: The client experience in Basecamp 3.0 is too restrictive, and doesn't allow our clients enough functionality outside of "review" and "approve." Many of our clients shy away from getting into Basecamp at all because of the PIN process; when they're on multiple jobs with us, and each job has its own PIN, it gets confusing and frustrating. They want to be able to communicate clearly with the team and load files and source docs into our tool, but the only way they can currently do so is by logging in (see PIN process above) or emailing them -- and then they run into file size restrictions.

The only two things that are missing from the overall team experience, in my opinion, are a bandwidth/hours tracker and gantt chart views to export for sending project schedules. There is so much already around the project in Basecamp; why not make it easier on the project managers to track bandwidth?

Overall: Better team organization, one place to track all project communications.

Capterra-loader

Great Working Platform

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using Basecamp for about 6 years now, and so far the platform is fantastic. Here are the pros I have so far seen while working on this project collaboration platform:
1. Sync with email makes it easy to receive notifications in real time. You don't have to log in to know what's happening.
2. I enjoy choosing which member of our team should be part of a conversation or reply.
3. It's easy to use. We haven't heard new members of our team complain about the app being too techy or complex to work with.
4. The organisation is excellent. There's a whiteboard for everyone, the files section makes it easy for you to trace a file and either download or delete it.
5. One of the things we found cool about Basecamp 3 is the clap feature, which is a bit interesting than the typical like button.

Cons: 1. It's a bitb hard to track time for a particular project
2. I haven't seen a feature that enables you to assign to-dos to more than one individual.

Overall: We have been able to have many people communicate and collaborate one project. Easier than emailing.
Setting to-dos has helped us to get projects completed on time.

I love Basecamp and I don't say this lightly.

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Basecamp offers really solid core features and serious bugs are rare.

Cons: There are a few features, like the ability to create task dependencies that would be really nice for managing larger, more complex projects. You can find these features in 3rd party tools that connect with Basecamp (TeamGantt, etc.), so this is not usually a major concern.

Overall: I use Basecamp for managing communications and project management in my day to day agency work. I've been using the platform for a little over 2 years in total and it's been one of the best-supported, most highly functional tools I've encountered.

Basecamp doesn't do everything in the world. Rather, it has an exceptionally strong set of core features: task management, shared workspaces, etc. that solve the problems faced by modern teams bogged down with email communication. Coupled with an array of 3rd party vendors who extend the base systems functionality, Basecamp offers "enterprise" level functionality at an affordable price.

Recommendations to other buyers: New users of Basecamp would do well to review all of the training videos. Really using Basecamp well requires that you try to move most of your email communication into the system and get it out of your inbox. The advantage of switching to a workflow like this is that none of your project-related communications can get lost in email chains and it adds some useful transparency for all parties.

Basecamp is a helpful tool for task organization and team communication for non-profits

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: 1) Having several different communication options which fit the needs of different situations. Having the option to direct message (Ping) someone, to post a message to the group, or to chat in the campfire have all been useful in different contexts.
2) Being able to 'tag' others in tasks, posts or messages
3) The notifications that let you know what's coming up in all of the various projects, so you don't have to navigate to each project separately.
4) It's fairly easy to train people who have little experience with the software
5) The different notification settings that allow you to adjust what times of day you will receive them.
6) the fact that it integrates well with other apps such as Google docs, email and calendars

Cons: 1) There is no option to create a recurring event- this would be very helpful for our organization
2) The fact that there are so many ways to communicate is both an advantage and a disadvantage. The challenge of Basecamp is often deciding the best or most appropriate way to communicate information, when there are so many ways to do so in a given project or team.
3) It's difficult to know sometimes who will be notified of certain actions. For instance, if you edit a task or a message, will someone who created that task or message be notified? Or will they only be notified if you comment on the task or message. These types of ambiguity can be a challenge at times.

Amazing tool

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: One of the best things I love about Basecamp is its ability to get project teams up to speed whenever there are changes or additions made with project items. I'v been a user for more than 5 years and have seen tremendous improvements made over the years. They're not the type who just sits there and promote their product.

Cons: The thing that I don't like with Basecamp (this may have something to do with the configurations made with the projetcs when taking over previously used projects) is how they appear linear when displaying its latest updates.

Overall: We have managed to solve multiple problems when managing projects. We have clients to satisfy and team members to manage. To make sure that the team members are on the same page, there is the to-do list feature which keeps the members on course when it comes to what they are supposed to do. For the client team member communication, that is taken care of by Basecamp. You can communicate with the client now and then to report to them on the progress of the project. Apart from that, you will be able to review the objectives and requirements on the client as they observe the status of the project. On the same platform, we are able to share files among team members and clients which makes our work easier moving forward.

Easy to Use Project Management Software

Jan 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We use Basecamp for project management. It's extremely user friendly and there's not a steep learning curve to figure out how it works. Our projects have countless small details, and before we started using Basecamp, we would forget some of the elements of the project. With Basecamp, once we created our project templates (the tasks that would have to be completed for every project) the rest was easy. All we do is pull up the template, change the name of the project and then assign tasks and due dates for each item. Each person is notified of assigned tasks, due dates, and then notified when a task is coming due, or has been completed. It's very simple to customize each project using the template as a base. We love how tasks and groups of tasks can be added to, deleted, and moved around with a simple drag and drop.

Cons: Honestly, the most difficult part about using the program is having our team remember to check off tasks as they do them. This is something that has taken them awhile to remember. It would be nice if the developer made it a little more difficult to make permanent changes on templates. There have been times when we have accidentally changed a template, thinking we were creating a unique project, and then we'd have to undo the changes and redo the template. A message such as, "Are you sure you want to make these changes to your template" would work.

Recommendations to other buyers: Don't be afraid to play around with it. You can always edit, update, change or add new info. Find some way to get your team on board, because if everyone is not using it, it won't work for you. Also, be very careful that you are not changing your actual project template when you mean to be updating or creating an individual project.

My experience has been excellent, Basecamp is a organizer and task manager for work groups or teams.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about this software is that no matter what the physical distance of my work team, the additional tasks it does or even the difficulty of meeting everyone in a current meeting, it is always possible through Basecamp, for take work and meet goals in collaboration. I also like that you have the possibility to manage projects online even in small companies that can maintain their productivity, simplify working methods and manage in a fluid and collaborative way their work fulfilling their functions without the need for a fixed job. What I like most is that it is easy to use, its speed and the simplification of options compared to other tools.

Cons: What I like the least about this tool is that it needs complementary functionalities that adapt to the new times and the new demands of the client, maybe you have to think if you need to integrate Basecamp with part of the email, some social networks such as those that allow videoconferences with up to 40 people and also have the possibility to share the screen and record the session.
Additionally, I think it would be convenient to add to the internal messaging of Basecamp the possibility of subscribing to the group or work team in pages of interest, in such a way that the client is always connected to this software and also through the get articles of interest, offers of training and work or promotion of their service and activities.

Overall: The benefits are multiple, since this software allows the organization and management of tasks for teams of people working in collaboration, allows task lists, file exchange, creates a thread of uninterrupted dialogue through email and even optimization of the functionalities not always explicit and the circulation of information between collaborators, managers and clients, existing the possibility of working together even if people do not meet in person. Basecamp is the best tool for managing SME projects since many of them lack an adequate model to manage projects and manage them correctly to become a factor of success for the business, Basecamp allows small businesses and family businesses, file sharing among the members of a work team, assign the tasks to carry out, plan calendars, generate reports and, among other things, establish delivery dates.

Capterra-loader

An option for Project Management that is worth considering.

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: When you are a developer that undertakes tasks other than work, you need tools to manage and maintain order with the projects, this is even more important when you work with other people and these are not necessarily in your city or country, this is why basecamp is an excellent option to manage projects, a very versatile tool, making your time and that of your colleagues more productive, it has excellent features such as automatic reminders, a very complete document management where you can allow several people to edit or review, a management of agenda so that you take precise control of your time increasing your productivity, programming of tasks for other members of your team and even group agendas so that the work team achieves an optimal performance based on the tasks that each one must perform, it is fantastic and it will bring great benefits to you and your team.

Cons: The free version will not allow you to work seriously,

Overall: Carry out a fairly good and orderly project management, able to allow the collaboration with several team members, work on various projects and accessible anywhere.

Basecamp Review

Apr 13, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Basecamp puts all the project documentation and communication in one place. It includes messages, chat, todo lists, and schedules with events. There are several views of all the data to make it easy for different team members to know what they have to do and when. A unified search function can find terms across all the different activities. This is super valuable when bringing a new team member up to speed, ensuring the whole team is working from the same plan, and reviewing todo items.

Cons: It's hard to get many users or clients to use Basecamp properly. If their current workflow involves just sending emails Basecamp can accommodate that and save the emails to the project. However, that misses a lot of the usefulness of the service. Even so, email logging does provide visibility to team members who weren't directly addressed which is a plus.

There are three versions of Basecamp, so when you ask a client "Do you use Basecamp" you're not out of the woods. They may be using a version you're not, which means one group or the other will be using a version with different sets of functionality than they know well. The different versions provide different integrations with other apps such as time tracking or reporting.

If you go whole-hog and save a lot of large files such as design assets to Basecamp, you may blow through the storage limits for the lower-level plans. Services like Dropbox offer much more storage for lower prices so you may want to pair Basecamp with that if you have a small number of projects but need a lot of storage.

Overall: Better project management

Great For Simple Unstructured Projects

Feb 23, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Simple, easy to understand and email integration is great.

Cons: Owners refuse to add features that it's lacking. They believe that no features is a feature and that's great if that's who their target market is.

Overall: Basecamp is great for projects that don't have a rigid formal structure. Things like content or projects that involve stakeholders from a wide range of departments. It's also great for projects where stakeholders may be so technically illiterate that anything more than a messageboard confuses them. That's where things start to fall down for Basecamp. If you need decent scheduling or a project structure that requires formal structures, you'll need to look elsewhere.

Basecamp built it's reputation on its simplicity. So simple that it can be used for any project. Unfortunately, it's one size fits all approach is not conducive to getting anything done beyond brainstorming. It's religious adherence to being simple means that simple projects is all it's useful for.

Considering the power that the likes of Slack has now, Basecamp is quickly losing (or has lost) it's USP.

We've completely migrated away from Basecamp and wont be back.

Recommendations to other buyers: Don't bother. You'll lock yourself in quickly and then realize that not only are the features you need not available, the owners are religiously against adding anything new.

Great in Theory, But Maybe Not in Reality?

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Our marketing team uses Basecamp exclusively for project management, having settled on it after trials with other platforms. The core functionality is works well enough, and frankly it's difficult to articulate what I find unappealing about it¿see below for more on that. Basecamp says that it can replace a bunch of other tools (e.g., Slack, Dropbox) and centralize everything at a lower price, and I guess that's true. But our team still uses Slack and Dropbox, so there's a disconnect somewhere.

Cons: I don't know¿Basecamp obviously has a ton of functionality, but our team has struggled to get the most of it, which might be our own fault. For example, looking at the Basecamp homepage, I can see a ton of links I've never clicked: bookmarks, schedule, drafts, applause. I don't even know how half of these features work, and keep in mind, I use Basecamp every day. What I see instead is a tidal wave of notifications coming through to my email and projects falling off the map because someone forgot to change who it was assigned to. Maybe the criticism is that it's not as intuitive as it could be? There's all these features, but I don't know why I should want to use them? Sell them to me.

Great project management software, some limitations

Dec 03, 2015
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We use basecamp as our main communications and project management tool for any and all internal clients. The simplicity of their software, setting up project templates, and administrating the accounts is the best in their class. We love that we can setup multiple projects and limit what our clients can see, but still allow our PM to manage and communicate with those clients.

Cons: There are some limitations because of their drive for simplicity. We really needed a way to assign timelines and not just a deadline or to-do date. We found that TeamGantt matched up nicely with Basecamp. It gives us the project planning side that Basecamp just can't do. By not having a way to assign how many hours a task or project is expected to take, it is difficult to actually look at your to-do list and estimate if you are going to work 40 hours or 80. That's a hard pill to swallow. There are also no ways to make dependancies for to-do tasks. In other words if A, B and C need to be completed by employee 1 before employee 2 can complete E, F and G, there is no way to have those task show up in any order. Basecamp as a whole forces you to assume that people have all of the info or expectations.

Recommendations to other buyers: Make sure to take your situation in context to project management software can offer. If you have staff that are highly motivated and can self-manage timelines, this may be the software for you. But if you have highly creative, less organized staff, you will need something that helps them manage expectations about the timelines and what is on their plates.

Basecamp 2 vs. 3...they limited too much, and didn't make the upgrade better.

Jan 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We have been using this since BC1 and have watched the product evolve. Our favorite by far is the second edition, and still use that on major projects. We signed up for Basecamp 3 and upgraded when it released, hoping it would keep the core elements of BC 2 that we loved, but it didn't. It's a completely different system. The client side is way too simple and document management is pretty much gone. If you upload a file to an email to send to the client, it does not show up in docs and files immediately. You have to put it there yourself. I've been a fan of Basecamp for our project management software for years, but I think they need to go back to some of the core functionality of BC 2 and integrate that into BC 3, specifically the client being able to add 'To Do' lists, better file management, and to be able to create 'Threads' instead of just sending emails. BC 3 looks shiny and pretty but it's really not as useful as BC 2.

Pros: Easy to use, not too expensive

Cons: BC 3's backend system for clients is limited. Needs better document management, and ability for clients to have more actions (if we want them to).

Recommendations to other buyers: If you are looking to get a very simple easy to use project management system, then this is for you. If you are looking for something meatier, I would look elsewhere.

Good online Project Management Software

Dec 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Basecamp used to be a free online project management/collaboration software. These days, it's no longer free, unless you're a teacher or student.
Everyone who signs up for an account gets a free 30-day trial, no credit card required.
Basecamp has simplified its pricing and plans so there's just one option. The account includes 500GB of storage, and there are no limits on the number of projects or team spaces you can create.
Basecamp is fair and competitive for small teams.Basecamp is a better option if you have more than eight people in the team.
Basecamp takes few minutes to set up. On-screen tutorials walk you through the process with clear and concise pointers.
Basecamp offers several ways for people to collaborate with one another. Within each team or project are a message board, task list, schedule for events, and place to upload shared files.
Reporting tools are included with Basecamp, but they are fairly basic

Cons: There are other cost effective options for teams smaller than 8.
The reporting is not robust.
Basecamp gives teams an online hub for only basic collaboration. The layout of the app isn't conducive to productivity, and it only has rudimentary tools.

Overall: Fair, flat monthly price. Supports a wide variety of integrations with other apps and services.A decent app if your team wants a freeform environment in which to collaborate.

A simple tool for working with projects

Mar 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With Basecampprogram I made my projects more interesting and with a great variety, creativity for my company. Using this platform, all employees know where all the necessary documents are, and everyone can get what they need even when the team is working across the country. The ease of use of this platform is excellent if compared with other similar products. This program allows you to keep your team and company more understandable and organized. With chat you can always communicate with someone in the program and publish news and make a list to quickly and safely inform your organization. I would advise Basecamp to everyone. With this program you will get a true experience, which should be felt when the project is being implemented. This service is one of the best. Your employees will be able to perform their work faster with this program.

Cons: I do not like that it is difficult to use a calendar when it is not synchronized with everything, and tracking time management can be complicated, I would like it to be easier. Should improve the mobile version it is not as effective as the version of the website.

Capterra-loader

Great project managment software, gets limited in longer term projects

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the ease of use-- and apply it across various disciplines for both professional and business projects. The filtering of user types is especially helpful when working with outside clients on one off projects. For my 'day job' in a corporate setting, use it to launch and manage new initiatives, great to keep track of complex needs and milestones. However, have found that it can also be applied very effectively as community/employee communication tool as well, a non standard use case, but with their payment model I have been able to easily add new projects. Essentially for a personal business in the services industry with a small number of employees, I use it as a dashboard of sorts. Each employee is their own 'project' and I am able to upload documents and reviews, and have a running archive of conversations and feedback-- so there are multiple applications to how to utilize.

Cons: The calendaring portion is a bit clumsy from a UX standpoint, and the export and integration options with other traditional calendars on cloud and desktops are not as seamless as they could be. Also, for short term launches and projects its great, however, for long term project managment the folder-ing and organizational options can get cluttered. The search feature does work well though.

Overall: Great value, multiple applications

Has made project management and timelines better for our office, and keeps people accountable.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Share to-do's with task assignments and deadlines has kept people accountable to their part of the project. Our supervisor was historically the worst at getting tasks done related to the projects. Now, we can objectively refer to Basecamp and it makes confrontation of missed deadlines easier. We really do stay on tasks now as an office. Even when our dreamers are dreaming!

The collaborative work environment is great. Like Campfires.
Easy to use and get started. Simple format.
Basecamp is always adding new ideas without making it more complicated.
You can add people outside of the organization for projects that use contractors.

Cons: The color scheme and cartoon image on the first page don't reflect the quality of the program. Basecamp could use a face lift to be more trendy/ eye appealing.

It allows you to connect Google Docs to a project and also has an in-house document tool. It would be awesome if the in-house document tool functioned just the same as Google Docs or was more seamlessly integrated.

Overall: Streamlines project conversations. Keeps us on task for projects. Keeps communication clear when doing multiple projects.

Basecamp is great for managing single or multiple clients but it is missing some features

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Basecamp is very easy to use and fairly intuituve. You are able to create tasks quickly and move them around as necesssary. You can also easily control who has access to task lists and who is notified when new information is added, even if they are not directly involved on the task. It can be integrated with time management software so that you can easily keep track of the hours spent working on a task. The project management is simple and allows for easy collaboration as well as helps you maintain a record of conversations and document versions.

Cons: Basecamp is not my preferred software for large ventures. While it can be used to manage multiple clients it can be outgrown. Specific issues included the inability to set Basecamp up so that there are dependencies (i.e. start part 2 when part 1 is completed) and you are not able to save to do lists as a template so that they can be copied from one project to another easily.

Overall: Collaboration, ease of use, organization, control

This is a terrific tool for any team or group to use in developing a joint project

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy and quick to learn

User's don't need much in the way of computer competency

Technical geeks and computer illiterate executives and sales people can use the same tool and communicate.

They have by far, the best customer support I have ever experienced. E-Mails are usually answered within minutes by real identified people who are knowledgeable and actually read your request and understand your problem.

There are a variety of 3rd party Add ins that can be used with it.

The cost is very reasonable.

Cons: They have too many versions and upgrading has been uncharacteristically awkward.

The formatting of the messages is more limited than ideal. For example, you can't have color or different font sizes.

The search function is also weaker than ideal. For example, no Boolean AND, OR, NOT combinations are possible.

You cannot send private messages within Basecamp. So all messages are visible to all who have access to that project.

Basecamp drove us away and it turned out to be a good thing. No a GREAT thing.

Jul 11, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Cons: The Basecamp philosophy that :we know what's best for your project management needs." Their new interface actually confused new clients. So test this we gave new clients a choice of the new Basecamp vs. Basecamp Classic. Clients chose the old interface all the time. And these were new clients, not ones that were already familiar with the old interface.

Since Basecamp was no longer developing features for their classic interface we would be forced to live with their new one. We submitted a ticket with our findings and in usual Basecamp support fashion we were basically told that their new interface was better even if our clients couldn't realize it.

So we switched to another online project management tool and have never looked back. My God it's refreshing to have a provider that actually listens to you and is not arrogant. And the beautiful thing about our new option is you can use it for Agile or Waterfall management or anything in between where Basecamp could only be used "their way".

Overall, very user-friendly collaboration and project tracking software.

Nov 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: A couple of things really stand out about Basecamp:
(1) Ease of use - the UI is relatively intuitive; very low learning curve
(2) Collaboration - great to be able to loop people into conversations when they're needed, or remove them when they're note.
(3) To-do tracking in general is effective.

Cons: A couple of areas where there is room for improvement:
(1) Rich text editor is often buggy, sometimes to the point of frustration
(2) To-do tracking, while effective, lacks the visual component that many project management systems have (i.e. a board). There are, however, extensions that can be utilized for this in BC3.
(3) There is no way to port projects from one version of BC to another.
(4) BC3 gives way too little transparency to "client" users. In fact, client's are made into "team members" in order to provide them some permissions. It would be great it permissions we're more flexible and customizable.

Overall: Overall, ease of use in a project management task tracking software.

Basecamp 3 was great!

Apr 20, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: This platform initially was excellent. However the delopment is terrible. So far they have added pings, which completely derail a core group conversation (and you can't turn off), extra steps in the process of adding images to a feed (which you can't turn off), and just recently removed a very simple `applaud feature and replaced it with an cluster of extra steps. Essentially this software is becoming less essential with every new great idea they have. I wish a better development team would acquire them (or new direction) but for now it is probably best to look at other software if you would like to commit to a platform. This one is too unstable.

Cons: I liked what basecamp 3 was when it first launched... but pings, image sketching, and now boosts are forcing a `culture of distraction on our otherwise rigorous and highly disciplined talent... not to mention the inelegance of all of the extra steps they are adding in the basic function.

The best system ever for organizing!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Basecamp is so powerful with functions from pings, campfire, organizing projects, to-do lists for team and individual. We moved up from Basecamp 2 to Basecamp 3 (whole lot of differences) but super in love with either one. We just love it making workload, workflow and communications between teams and clients are so much easier. I couldn't possibly think of how email, paper agenda, chalkboard, sms without basecamp would help us to get so organized we are today

Cons: I would always have one per software but Basecamp is the one thing that I have nothing to dislike. Anytime there's an update that we dislike (like when the combined campfire and pings?-- if I remember correctly?), Basecamp team listened to their users right the way and adjust the changes for the best. Seriously, can't find one thing to complain

Overall: Keep the communications between my team and clients clear and effient. Always keep me on top of my own todos and projects. Our team is way more proficient with Basecamp.

Capterra-loader

Make simplicity your best tool

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Currently, project managers have become very necessary tools in the software industry, practically impresindible for good development practices, but the best known in the market have also become too complex, full of tools and functions that do not we got to know in the short or medium term, but here where Basecamp shines, has the basic tools for good management and that's it, it does it great and smart, it gives you what is necessary for good management, its main attraction , manage your projects easily and easily with the organization of teams, task list, file exchange and internal messaging, with this you will have an application that you can use quickly and will be easy to learn for new workers.

Cons: Weaknesses are found in all applications but this has several to point to, as any participant with access to the project can delete the lists of tasks, this must be corrected, to avoid loss of work, we must define well the roles of each participant.

Overall: Have at hand a tool for project management that is easy to use and learn, that allows me to use the basic functionalities when managing straight to the point

Better than I expected. It grows on you the more you use it.

Nov 15, 2014
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am one who used to think Basecamp isn't a 'real' project management app because it doesn't have all the features of traditional project management like Gantt charts, resource leveling, and all that stuff. So I tried some that do and then noticed most of those features don't actually get used that much after the initial excitement wears off. The problem with a lot of that is that you end up spending a lot of time with the project management toy and less time on the actual project the toy merely represents. Then I tried a bunch of Agile Project Management Apps, and while they're better, they can be rigid in their own way according to their particular methodology. What I like best about Basecamp is that it's more free-form. It's also simple to use and beautiful like an Apple product. I think it's the best for right-brain creative types while left-brain analytical types would probably prefer a more traditional quantitative approach like Smartsheet which I think is the best of breed for that kind of approach and for those kinds of people. I actually use both Basecamp and Smartsheet. Between those two best-of-breed solutions, I can do anything I want to do. Another thing I love about Basecamp is that it comes from the originators of the open source Ruby on Rails web framework. They also embrace open standards, have an open API, and are part of the Zapier network of web apps all of which allows direct or indirect integrations with hundreds of apps. Also, their website is refreshingly Facebook-free.

Cons: I wish it had some kind of web form data entry onboarding feature to facilitate using it with clients. Also wish it had a gmail gadget and direct integration with Google Apps.

Recommendations to other buyers: Try using Basecamp and Smartsheet together, they are quite different and each best-of-breed for what they do.

Capterra-loader

Simplicity is their best weapon

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As for project management tools, the simplicity of this is your best weapon, since in the market there are many powerful tools with many functionalities but due to this the learning curve becomes very high, instead this tool goes straight to the point, has the necessary tools for good management, assignment of tasks, monitoring, organization in a precise and efficient way, perfect for quick projects where you need time to be your best ally, or to start using or implementing this type of tools in your work team.

Cons: As simplicity is their best virtue is also the biggest weakness, when you need more tools or functionality the application is a little short, if your project requires a range of more complete tools, basecamp is cut and you will need another application.

Overall: When you need an application for project management that is fast and accurate, where you get the benefits quickly, without having to walk through endless functionalities which you will not use.

Capterra-loader

Easy to use, clean interface, and feature-packed for the price.

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Basecamp for about 6 years now, and I love it. It's clean, it's minimalistic, and it's very easy to use, even for people who are not so tech-savvy. Everything you need for project management is in there, such as separate boxes for chat (campfire), documents and files, assignments, etc. This makes everything super organized and and super easy to look for things when you need them. I also love that it's really fuss-free, and clean. Easy on the eyes, and you don't see a lot of things you don't really need on there. It's very straightforward.

Cons: The only thing that I don't like is that it's not really in the affordable category, but you do get your money's worth. I just wish they had a cheaper option . They used to have a pricing tier versus a one set price now.

Overall: Ease of use, and easier collaboration with the team saves us a lot of time and maximizes everyone's efficiency.

Excellent Project Management Tool

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. It helps in broadcasting messages within the project team. It helps in managing project schedule as well as in resource planning. The schedule can be seen in a calendar view which is easy to update.

It now can also accept google credentials which is great.
It has a white board which we used for pinning important team wise notes. E.g. Test login credentials were pinned on the white board so that every team member could go to the whiteboard and look them up when needed. We also used to pin dial in number for the meeting etc.

Users can attach their photos and maintain their profile. Users can be given various roles.

Past projects can be archived and made read-only which is a huge PRO.

Issue tracking is a breeze. You can assign tasks to individuals and track them to completion. It triggers automatic emails when tasks are assigned or significant changes are made.

Cons: Cant think of any. Would be great if it could integrate with outlook. The set up was easy but we had to remember the password.

Overall: Excellent project management tool.

Eliminates email, increases accountability

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Basecamp for projects that 4-6 people are working on and it has saved so much time. With tasks and ideas categorized by topic, we can all easily find the latest progress or decision. Basecamp allows everyone on the team to click around and see what's happening without being cc'd on a million emails on subjects that might not completely pertain to them.

Basecamp also has an intuitive app for on-the-go use and when the website is open on your desktop computer, your browser can send you instant notifications even if you're viewing another tab.

Cons: Setting up Basecamp can be a bit cumbersome if you're working on a small- or medium-sized project that maybe doesn't require all the bells and whistles of Basecamp. Using to-do lists, the message board, automatic check-ins, etc. might not all be necessary, so I recommend deciding what features you actually need and encouraging your team to stick to those so everyone is feeding the same sections of Basecamp.

Overall: Basecamp saves time by eliminating email clutter and boosts accountability since there's a digital trail of all the work being done by your team.

Capterra-loader

Collaborative tool for teams, which organizes projects in a simple and effective way

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This tool is characterized, fundamentally, by the simplification of working methods and by favoring a fluid flow of information among users. I think it is oriented towards SMEs. With this tool you can manage the internal communication of a company and the organization of their respective projects such as the case of joint work with business partners. In this way, it brings together all the teams, projects and work groups in a single platform.
Another positive aspect is the control of man hours, since it facilitates the monitoring of the work and the counting of work hours of each professional, something very important for the internal management of the projects. In addition, you can add collaborators, clients or external suppliers and also count their work.

Cons: The user interface is in English and it is difficult to manage by non-English speaking staff. Another point against is that the platform only works online, so you can not advance in jobs when there is no connection. However, this last point has not caused us major problems. Despite the benefits, I find it quite simple, compared to other similar tools in the market.

Overall: The software offers users automatic reminders, calendar management, document management, employee scheduling, group agendas, information and task management. You can also integrate the software with e-mail and mobile devices, record documents and requirements, all conversations, requirements and shared files are stored on the platform. This material serves as a backup to endorse agreements, requests and deliveries. Therefore, when starting a project we agree with the client and the different teams that if it is not in the intranet, it does not exist.

Clean & well structured Project Management tool, best suited for startups & SMBs.

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a well organised, clean & effective task management tool suited for most people. It's quite easy to setup & use. And, it works great for distributed teams to collaborate on various projects.
Task assignment, tracking progress, project timeline projections (baseline), budgeting, and templates are the stand out features.
After setting up all the tasks, it helps form the baseline which is useful to compare the project progress with the original timeline.
You can upload all the content related to a project to have it handy & share it with team for collaboration.

Cons: Basecamp may not suffice for complex & bigger projects or for mature startups which need more features & have more things to handle. Dev teams too may require more development specific features.
It's suited for marketing, design & business teams primarily & for lean startups, it's slightly pricey compared to other task management tools.

Great for teams!

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The calendar features where you can access other people's progress on projects. The "everyone" feature that lets me see who updated what, the latest comments, discussions, and files. The integrations that are available. The fact that I can just forward an email to a specific address and create a new discussion without even logging in to basecamp, right from my e-mail.

Cons: I would have a use for a work chat right within basecamp. The fact that I can't upload video directly to basecamp.

Overall: We've been using Basecamp for three years and we can't live without it. It's a database now for everything we do, it's like having everyone's computers and everyone's emails threads at your disposal. It makes it very easy to find information and follow up on projects. We use it quite differently from what it was intended simply because of the nature of our business, but still, it can adapt to almost anything you need, so again, kudos for Basecamp in that aspect. Calendar features and integrations are also very useful. Love it!

Recommendations to other buyers: Video uploads would be great for our company.

Capterra-loader

Basecamp helps keep us on track and on time!

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having the ability to create projects with taskings ("todos") that can be as broad or as streamlined as we want to make them. The ability to have all communication for any given project in one location is awesome! I love the fact that we can load documents and files directly into the project for review and discussion.
Being able to loop multiple people in on the discussions helps us to utilize our time more wisely by preventing unnecessary face-to-face meetings.
I really appreciate the ability to create and use templates for projects that we repeat throughout the year or even just once a year.

Cons: Would like the ability to move templates from Basecamp2 to Basecamp3 or the ability to create a template from a project within Basecamp3.

Overall: We have saved time, provided better communication throughout projects, are able to hold individuals or teams accountable , & have the ability to review after action reports from past projects.

Great for Collaborative Projects

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The design, very good integration with email (you can email files, todo lists, discussions etc. in - or react to them by email), very easy to use, comparatively cheap price for a well designed project management software

Cons: Could have more integrations with other services such as OmniFocus (for my todos), Evernote (for documents), WhatsApp etc.

Overall: We use this for a couple of projects: a team is organizing a conference, we communicate with a client etc. - it has a lot of great functionalities - what I especially like about it, is that if someone doesn't sign up (I have some team members who are resistant to try new stuff) they can still participate over email. They will receive any post that is sent to them per email and can reply to it by email. This makes it easy to rope in people like that. It is better than email, in that the whole group is able to jump in on the conversation and you have a record of the whole conversation, not just bits and pieces. It has served us really well. Last but not least I like the design wich somewhat resembles paper (version 2) and I really like that, especially for new people added to projects it helps to onboard them faster. I wish there were some more integration with other services such as OmniVision or Evernote - but it works reliable and we love it.

Recommendations to other buyers: no

Capterra-loader

Simplicity, speed and quick learning

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Basecamp is an excellent option for project management, perfect for when you work individually or in groups not so big, because I say this, because the main feature of the tool is that it goes straight to the point, it is simple, it stays in the basic tasks and that is its main attraction, the learning curve is short, so it can be implemented and learned quickly, is easy to use, stable, has the most important tools that are the task lists, the file exchange, the messaging system and organization, is an excellent option for frelancers or small / medium projects

Cons: As its simplicity is its main weapon, it can also be considered its disadvantage, this is because when you are in a large project that requires more tools, basecamp can be short and you may need to migrate to a more powerful tool, besides You must pay, and the free version is very limited, so it practically forces you to buy it.

Overall: Mainly having a simple and easy to use tool, that has the basic tools to manage projects, besides its cost makes this one of the main options when working individually or in teams that are not so big.

Solid Tool But Leave A Lot to Be Desired

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Super user friendly and easy to train new employees/clients to use it. Love that it's fully transparent to share information, files, discussions and to-dos with clients but also has a privacy feature that keeps certain information hidden from the client-side. Our marketing and website develepment agency has vetted many other project management SaaS options and so far, nothing solves for our needs like Basecamp does unless we're willing to spend A LOT more (which we're not!)

Cons: The biggest challenge is the inability to assign one task to multiple team members. Another huge flaw is the inability to schedule recurring to-dos. I'm actually fairly shocked that these issues haven't been resolved by this point- I've even tried submitting support tickets to request these features but to no avail.

Overall: Cohesiveness across a 17 person marketing agency and client transparency that decreased the need to provide time consuming monthly reports.

Very simple user interface!

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Basecamp is very easy to learn since it has an easy to use interface. You can easily create new projects, task lists, notes, and upload files. All tasks can have due dates and be assigned to a team member. You can also create project templates so you do not need to continually set up the same task lists and notes over and over again for similar projects. Team members can have different levels of access within your company's account. You can make it so only specific users have the ability to create projects, project templates and assign specific team members to each project. Another great feature is that you can email notes and project to-do lists to your project and the software will set them up for you. This saves a ton of time if you have a huge task list that you need to add. The software also integrates with a ton of other applications which is extremely useful if you use many applications in your company.

Cons: You cannot create gantt charts in Basecamp. This would be a great add-on feature. We're currently using another software that integrates with Basecamp to create our company's gantt charts.

Recommendations to other buyers: I truly believe this is the simplest and most well organized task manager currently out there. It is not extremely expensive, which is a huge plus. I've been using it for years and have never once had an issue with it.

excellent organization tool

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to start. You do not need any guidance on how to use, although it is available. It is easy to navigate. I think the biggest advantage for Basecamp is the ability to easily share large project files, the function of automatic sending of emails is very useful. The customer service was extremely useful and was answered very quickly. The functionality of the message board is useful and allows open elements to communicate effectively, also, I have the ability to use a page with everyone. Great solution to increase our performance. I like the quick way to work on our project. And the most wonderful thing is that I have a clear vision of everything that happens around me. The Automatic Verification feature allows you to set up automatic email reminders to track projects that may be static.

Cons: As a project manager, you sometimes want a focused list that shows which specific team members have been assigned tasks only on specific projects. This was available in Basecamp 2, but when they switched to Basecamp 3, this was left out.

Overall: with the help of its characteristics and each one of the factors that complement it, it has managed to realize quite good and very well elaborated projects, and on the other hand, it has also organized a lot of my work team.

Basecamp works quite well for our needs as an organization.

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been both a user of Basecamp 2 and Basecamp 3. I have to say, there were many frustrations with Basecamp 2. Basecamp 3 is much better, and works very well for the unique approval process for content, design, etc. that we have at our organization. One of my favorite parts is how you can tag multiple people on a To Do (one of the major lacking points on Basecamp 2) as it helps make sure everyone is kept in the loop. It helps create a much more seamless flow so things don't slip through the cracks. I also like how you can tag a specific person in a comment, even if they don't necessarily need to be on the entire To Do, but just weigh in.

Cons: I don't really have any complaints to speak of at this point. Like I said in my previous comment, Basecamp 2 was difficult to work with because of it's lack of tagging multiple people on a given To Do. That was my major pain point.

Basecamp has been a huge factor in increasing cross-department communication within our organization

Sep 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Some of the aspects of the software that I like the most include the ability to easily share with other people in the organization, the ability of other to be able to edit the same calendar and being able to create project specific calendars and timelines. It really increases the project management element between our departments and allows all involved parties to see where we are/should be in a specific project. It has also increased our transparency internally and has helped to create accountability for what is going on within certain areas of our organization.

Cons: When you have tasks that are repeating, you have to enter each one individually. You can expand things over various days but when it comes to a reoccurring event, it is difficult to change certain aspects of this. The user-experience could be a bit better in this regard.

Overall: Some of the benefits I receive from this software include streamlining project management, increasing cross-department internal communication channels and allowing for a "one-stop shop" tool that can manage lists, projects and calendars all in one place.

Simple and light project management platform

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create and manage projects in an uncomplicated way. There are project templates which allow you to create new projects based on specific processes. Communication is really simple and I like how you can either create new topics or use tasks as topics to update the clients on the status of the task

Cons: Out-of-office status is a missing feature. This means that clients would raise questions without knowing that you are not there to answer them. There is also a limitation on the ToDo list: when all tasks in the ToDo list are complete, the list itself disappears. This is not always desirable because the ToDo list is often used as a container for new tasks, which are not yet added to the list.

Overall: All our client projects are managed through this. This means that communication and task management becomes really easy and overheads on managing the client accounts are minimal. Most our clients also find the Basecamp easy to use and set up.

Too expensive to upgrade

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to continue using the old Classic version.

Cons: Upgraded version is way too costly, hard to use / un-intuitive, and not as much control.

Overall: I have been using Basecamp for many years, and after they created an upgraded version I was anxious to try it. It was ok but way too expensive for a small business to use. Also, there were some key features omitted from the newer version that I use regularly, such as the ability to keep Private Messages and create Writeboards (private/public notes, basically). They replaced Writeboards with text files, but I didn't like those and found them too clunky. The newer version is also very hard to manage when it comes to Clients, it isn't as Intuitive and caused so many issues when switching from Classic, and my clients (who are not very internet-savvy) had a very hard time using it.

So, I had to downgrade back to Classic which in itself is "ok" but at least it's more affordable and still does what I need it to do.

Recommendations to other buyers: Only useful for larger companies that can afford $/mo to use it. Otherwise, it's best to try and sign up for the Classic version if they allow it for new customers.

Capterra-loader

Great platform very useful, to encourage employees to work together.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This cloud-based software is easy to navigate and allows multiple team members to see, edit, contribute and stay updated on project status. The My Assignments list is an extremely useful way to follow tasks; being able to sort by date makes it easier to prioritize the workload. The functionality of the message board is useful and allows open elements to communicate effectively. For someone who is new to a project, it was a useful place to start, in general, the user interface is easy to use. Low cost of operational maintenance because there are practically no system administrator requirements.

Cons: Basecamp has very useful reports, but if you want to show or export analytical and technical readings about the status of the project, Basecamp is not that. For me, this is not negative, but I usually like to focus on completing the project instead of managing it.

Ease with which projects are created.

Jan 19, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Basecamp has helped me to build each of the projects carried out in my company, with exclusive designs and that leave the people who see it, totally impacted on the great scope that I have taken through Basecamp.

Pros: What I like most about Basecamp is the ease with which projects are created, it is very good to use this software and that in a matter of minutes we already have the first project, along with the functions it has, to add text fields, change colors and add pre-designed designs, I am surprised with the ease of handling of Basecamp, has a very good control of Projects and communication of equipment.

Cons: I do not like Basecamp prices at all, even the first basic work plan, it has a very high price, I would like Basecamp to diversify its prices, adding many new functions or benefits in each work plan so that people can feel comfortable paying the high prices, or otherwise, decrease the expensive fees a little.

East-Peasy!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use; easy to train. It's not overly bloated. It does what it should, and it keeps things 'short and simple.'

Cons: It's simplicity causes it to have occasional shortcomings. Lack of "advanced" features, like cascading to-dos or subtasks, often cause you to have to change workflows slightly.

Overall: Basecamp is one of the few "big companies" who continues to remain "small." They truly have a unique approach: keep things simple, and don't add unnecessary bloat. The only downside to this is that there are certainly moments where you say, "Dang! It'd be nice if it could do X." However, those times are rare for our organization, and more often, we find ourselves saying, "Man! This is wayyyyyy easier to use without all of the unnecessary bells and whistles. We use every feature!"

Recommendations to other buyers: If using Basecamp, know that you're going to get an great piece of software for an outstanding price. It's strong and well-designed, but you have to go into it with a creative/entrepreneurial mindset; expect to 'bend the system' to make it do exactly what you want.

Great software for collaboration

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Awesome communication tool¿¿updates are sorted chronologically and by project, and responses sent via email are automatically synched to the project on the Basecamp website. This makes communication between group members relatively seamless, and enables fast and efficient collaboration. Images and text integrate nicely, as do comments about posts from team members in the thread.

Cons: Nothing!

Overall: Basecamp makes collaboration and coordination on mid- and large-scale projects very easy, especially for software development, which requires input from many project members and posting of images, bug notifications, suggestions, confirmations of improvements, and problems. Communication is streamlined by email notification and settings that allow specific team members to receive only the emails about project updates that are relevant to them.

Recommendations to other buyers: You should give it a shot if you need to streamline your project management across multiple individuals, especially if they're not located in the same place, but also even if they are.

Great price structure for some basic project management

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's great that you can invite outside team members without huge pricing. Works well for collaborating with outside consultants or people who are not using internal team apps and/or software. There are some handy project management features - like assigning tasks and moving them around as need be. The email notifications that let you select which team members receive notifications is quite handy as well.

Cons: It tries to be a communication tool and a project management tool but does not quite have enough features from either one to do either job really well. Prioritizing projects or tasks gets difficult. The program feels a bit clunky at times with the straight up and down layout. It can be easy to miss details in conversations and have things all blend together. It would be nice to have start and end dates for tasks and an easier way to define critical paths within projects.

Missing some key functionality

Dec 21, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: This product works okay if you don't need timetracking or have a separate system for that, but ideally the tasks and the ability to track time on the task would be in the same software without having to work with a third-party time tracking add-on (which we have yet to find one that works well for our needs either as a standalone system or a Basecamp add-on).

Pros: It's very helpful to have the collection of client communication in one location and it's convenient that the communication is sent directly to email.

Cons: For our purposes, the use of Basecamp is somewhat dysfunctional without a good, flexible, integrated time tracking mechanism. Also there is no ability to prioritize tasks other than with a date so you have to constantly change dates when priorities shift. It would also be very useful to be able to initiate a communication thread right from our email system rather than having to start it in Basecamp in order to have the thread appear in Basecamp.

Great Alternative to Salesforce

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was tasked with implementing a CRM program into our company which had a sales team consisting both of mature guys most of which have been with the company for more than twenty years and performed their duties without the use of today's technology and a group of young eager salesman just out of college that expected the best electronic utilities available to simplify their jobs. After working through trial periods of all the major sales programs and carefully weighing the benefits and costs of each one, Basecamp was the one I chose and it has been a huge success.

Cons: It wouldn't be right to say that they dislike i.e. any part of the software because it served our purpose perfectly. My biggest con would have to be that the way the purchase options were packaged their were items I wanted to use that were only available in the most expensive plan but yet most of the items that were in that plan had no relevance to what we needed.

Overall: Too many to list. Product had great features and was much easier to use than most CRM programs available

Basecamp has been very effective in helping our firm manage and communicate with clients.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. Most of our clients are not that tech savvy beyond the usual email and office products, but we have never received any complaint about Basecamp... Not even a request to walk one through.
That I believe is Basecamp's major strength.

Cons: The error message if you are late on a payment. It happens that sometimes cash flow for a startup isn't timely. Basecamp will keep all the data and allow you to pay to reactivate the service. However, the public facing error message when any user tries to access is something along the lines of "This account has been suspended. Kindly tell ADMINISTARTOR'S NAME to make the payment as soon as possible.
That can be very embarrassing when a client calls you about the same.

Overall: - Easy managing of multiple projects
- Quick way to drill down who is working on what
- Storage of all files sorted by project
- Easy communication internally and with clients

Capterra-loader

Is born from the need to coordinate in a group way several diferent orojects of short periods.

Mar 24, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: You can create calendars with customized delivery dates and notifications.
Within program there is an option to send and receive messages that include files, those included in the project should check their emails to keep the information flowing and everyone is aware of the progress or delays of the project in which they work.
This program displaces the old version of the well known project program, which is mainly used by professionals in the engineering field. Currently Basecamp is used in all areas within the organization, projects can include works, purshases, decoration, marketing, legal, issues, that is, it can be used in all professional disciplines to evaluate a project that includes a group of people.
Emails, messages and files are archived on the platform, this serves to validate Information shared among those involved and the veracity of agreements on delivery dates, that is it serves as backup for the clients.
The support is based in the cloud and has apps for iPhone.

Cons: This tool is for professional and should be studied a little for its best understanding.
The platform works with the internet only, if the connection to the internet of the company is not good you can not advance in the work and those involved in the project will not be update as to the same.
It is not free.
Does not have user permission hierarchies.
Does not offer security in shared information and that everyone has access to it.
Users tend to confuse queries with requirements.

Easy to Use, Robust, Turnkey Productivity Solution

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been a BaseCamp user for 8 years. The platform has consistently provided value for our creative team. I like BaseCamp because it it is lightweight and flexible enough to provide basic project mangagement without the overhead of many solutions that require you to spend almost as much time managing the solution as tending to projects. The mobile platform is intuitive and makes managing on the go easy.

Pros: The cloud-based platform makes it so that I can interface with BaseCamp wherever I find myself: mobile, web, desktop.

Cons: As a long-time user, I obviously remain very satisfied with BaseCamp and their user responsiveness as they have grown. For my needs, there is not much BaseCamp does not do. If you are looking for something on the order of Microsoft Project, BaseCamp is not for you. But if you are looking for an effective online platform for project management without the weight of all that goes into precise project time metrics, BaseCamp is at the right scale for you.

Project management tool of good quality

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a program for project management, it fully performs its functions. It will help you assign tasks to your colleagues, track their performance and, what is the most important in management, prioritize. Moreover, it works as a great tool for communication. You can exchange with messages as well as comments on projects. Basecamp is flexible and well integrating with other programs. So that, you can avail of using all the best these programs can provide. If needed, you can easily share media files. If you get lost in the mass of projects, tasks and different stuff, the search feature will be of help.

Cons: The learning process may take some time. If you only want to receive alerts that are relevant to you, set them up correctly, otherwise, you have tons of emails. As for the interface, it might be difficult to customize it to your needs.

Best thing to happen to project management in a long time

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage multiple concurrent projects at the same time. Easy to invite non-basecamp users into existing projects.

The to-do lists are very simple and easy to follow. All project members are always on the same page thanks to email updates and notifications of new content. Even users who are not computer savvy find it simple to get updates and add comments.

The file uploading is also nice to keep all documentation in one place. Couldn't imagine trying to manage more than one project at a time without using basecamp.

Cons: Not necessarily a con, but it seems like the owner of the basecamp account gets added to every project automatically. We tried to allow a separate user base to test out basecamp and the owner of the account was added to the project automatically and received updates.

Overall: Easy project management for every person involved with the project.

Great Online Project management tool- intuitive and boasting some great features

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This was my first online project management tool after moving away from MS project and helped me see the clear benefit of an online-based project management software. The ability to access anywhere and the sharing of files/ project statuses was a real plus as it means less reliance on email as a method of communicating progress
Great access to 24/7 technical support and response to queries were always quick

Cons: Pricing model doesn't base on number of users which is a great feature for larger organisations, however for smaller companies it can be a little more expensive when comparing to other products that offer a per user model.

Overall: Collobrative working was made really easy with the tool and made it far easier for all members of the team to log in and see the schedule actions rather than traditional publishing of project plans- the Live Q+A feature is great for learning to get the most out of the features avaialble

Basecamp is more than just managing Project

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, hosted in the cloud and easy to set up and start using, Powerful enough to make project management and task management very easy. Use of templates helps simplify redundant project tasks very quickly. The daily check-ins help to improve collaboration and communication with departments and teams. Finally added a way to see all assignments by due date with "My Assignments" and not having to use add-on apps like Hiveed.

Cons: Can't copy projects into templates, Migration from Basecamp 2 to 3 was a major pain in the butt. Elimination of functions for managing users has made it a pain to add people, teams, departments to projects (Basecamp 2 was much better).

Overall: Dramatically improves accountability on to-dos. You have complete visibility, automated reminders, threaded discussions. Use of templates turns difficult task management into easy to create checklists (to-dos) quickly.

Been using it for 6 years and love it.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it easily keeps all of our marketing managers, trafficking manager, designers, and developers in constant contact. I like being able to upload artwork files directly into the message boards. Also, the search function is easy. Email notifications keep me in constant contact. I can easily reply to message boards via the link in emails. Love it.

Cons: Sometimes the number of emails and updates gets to be too much. I'm sure this is probably something that I can limit through settings. Also, our team still uses this software in conjunction with SmartSheet, which we use for high-level, birds eye updates.

Overall: It keeps everyone on our marketing and design team on the same page. It helps our team manage projects by breaking each one into separate smaller tasks and trails. As a graphic designer, I never have an issue uploading artwork proofs or final print files. It's an easy, one-stop hub for our team. I love it.

Love this company and their product!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the customer service, it's fast! Love the price, it's perfectly priced for a small business like ours. I love that we can manage projects and communicate with each other without having to email (I hate email.....). At any time, I can quickly see what's due, what's past due, what's on my plate or someone else's. It really keeps us on track! There is mobile app also which helps because I can quickly access tasks and receive notifications. Just love this program!

Cons: I wish we had the ability to create dependency tasks like a new task is created when one is completed and a date is automatically set a certain number of days out and assigned to someone. Just wish we had more ability to create those types of things. Other than that, no cons to this software.

Overall: Huge time savings. Better communication with my team. Overall efficiencies in every imaginable area!

Capterra-loader

Helpful tool to keep work organized, even for beginners

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basecamp is especially useful for our team to keep priority levels between task and bugs. Once a Bug is found or a task is created, it can be immediately assigned to the responsible. You can notify on it only the few members of the team you know the task is relevant to if you want to keep inboxes clean--because you can activate e-mail notifications. You can attach a diversity of files (images, videos, pdfs, etc.) from your computer or your Google Drive!

Cons: Even though it notifies when somebody posted something on a task, there's no way to specifically tag somebody in a post, which would be a great feature. Additionally, it doesn't have too many text formatting options. You can only use bold, italic, bullets, numbered lists and quotes, but no option for color, text size or more importantly: code!

Overall: Its simple to use features kept our team focused, informed and organized. Helped us to share testing instructions and files to the QA team every time by uploading it only once. Bugs resolution time was improved by sharing details more efficiently.

Capterra-loader

Everything in one place!

Jun 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Basecamp is our go-to repository and collab platform for Project Management. It houses our team communications, the dashboard for quick updates, documentation, task management.

Collaboration is made simply even for project team members not housed within our physical site/office. We have partners from different countries and communication (new and archival) is a breeze.

Third-party apps are also integrable. We sync it with our calendar, Google drive.

Cons: Since I use it primarily for Project Managment, it lacks the ability to put dependencies on one task to another (To-do lists).

Overall: Project Management is made easy with Basecamp. It's a one-stop shop for our project communications, task management, and documentation.

It is cloud-based, making the hassles of infra setup not our problem. We just had to focus on putting structure to our communication plan and folders system for our files.

Capterra-loader

An excellent option to manage your projects as a team

Mar 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Before I used basecamp in my company, we tried other tools, but these were very large with many options that we did not use since we were a small team and the costs were very high for what we really needed, but we discovered basecamp and it was a help from heaven, excellent, versatile, fast, with the tools we needed and that covers our needs of a small group, since it is quick to use and you learn very fast, it is excellent, this is why you can use Basecamp when you go to realize projects of short or medium time of development.

Cons: The problem with basecamp is that if you want to develop large projects you may be a little short of tools or functionalities, since this application is a bit minimalist and has the essential, when you go into large-scale projects you may stay a little short in necessary functionalities.

Overall: When you need a fast and simple application that has a good price, basecamp is your answer, it is very easy to use, the learning curve is fast and it is highly functional for short / medium projects.

A little cozy place for your collaboration

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to test the product unfortunately does not suggested by any company, and even if they do, they limit your abilities or give you not enough number of days to get convinced that you really need this product. Basecamp gives you enough to make sure that you want to work with them and pay before asking money from you. Everything for company communication and work you will find in this very software, a place for messaging, ability to work with files and documents, opportunity to build your schedule and much more!

Cons: Despite all these excellent features which help to your company to function there is still lack of important tools in the place where you can plan your projects, I will not talk in details but I think it is reasonable to look at the specific project-panning programs and take some things from there.

Great way to stay organized and in touch with multiple teams regarding projects.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: - Able to create different teams for different projects.
- Share docs and files with team members.
- Various choices for communication - Pings (like texts); Campfire conversations (quick conversations with the team that do not need to be saved for future reference); Message board (conversations saved and are searchable so discussions/decisions that occur sporadically can be found so the same discussion can be avoided repeatedly.)
- Ability to assign tasks to team members.
- Keeps entire team informed of status of each project without the need for email reminders/questions.
- Project organization keeps the team running efficiently and smoothly.

Cons: - Would like the ability to hide a message on the message board from specific team members. For example, planning a surprise party for a team member.
- Would appreciate the ability to send a message to a team that I am not a member of but need to communicate with when I have an item for that team to discuss.

Great collaboration software

Nov 10, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Make collaboration smoother. Helps keeping track of ToDos and tasks.

Cons: Not always easy to understand in the beginning. For non-IT people it tends to be a bit confusing which results in mixing list items with ToDos for instance and/ or placing tasks in the wrong spot.

Overall: I really like Basecamp. It has made my life a lot easier. I like the design, it's lighthearted.
It is powerful and really helps team collaboration.

The only thing I hope they improve is the usability on how to set up ToDos. I am a software engineer/ web developer so for me it isn't hard to figure out how it works. For other people though I have noticed it gets a bit confusing, they have a hard time figuring out the difference between a list item and a ToDo for instance and confuse the two a lot. They accidentally make a list instead of a ToDo (as they meant to) and since you cannot assign a list item to anyone the task gets lost in cyberspace a bit.

Recommendations to other buyers: Clean up your usability a bit and make more (easy to find) documentation and tutorials available

Working on projects across teams never been easier? Well, that depends.

Nov 07, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's lean, the interface and experience are not bloated and confusing. With Basecamp, what you see is what you get, and I like that. Teams can easily collaborate and share project information, docs, mockups all while keeping everyone else, and management informed as to what's planned and what's going on with the status of a project. Automatic Check-ins are really useful for keeping teammates regularly involved in communication with the rest of the team that is involved.

Cons: As an agile team that works in sprints, Basecamp didn't make my workflow easier in anyway or help my productivity, and it hindered my communication and collaboration with my teammates.

Overall: I didn't really have an impressive experience with Basecamp. Don't get me wrong the tool is powerful for project collaboration/management but I felt that in our team it just never really grew wings. We are a close group that loves open communication and collaboration. We talk openly about projects in face-to-face meetings and in Slack, so Basecamp never really felt a natural fit for us. It added distance between us as we felt forced to communicate project ideas inside of Basecamp rather than keep a direct line of communication. And for documentation and management we exclusively use JIRA. So documenting more in Basecamp was redundant for the most part. Although, I have used Basecamp in the past for client work, and it made much more sense then, and was much more useful.

Recommendations to other buyers: My opinion is that Basecamp is not the best tool there out for an agile team that works based in sprints. It can definitely work for an agile team, but it didn't cut it for our team. We plan and document in JIRA exclusively. While project communication happens face-to-face or in Slack.

Great Project Management Tool and Source of Truth

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basecamp is an easy to use project management tool and communication platform. It's so easy to use pretty much anyone besides maybe your grandma could jump in there and start posting in different channels with different teams. We use it to communicate with our different agencies and contractors. We have threads archived with each one of them based on project and even have weekly update threads. It's a great way to keep track of what's going on quickly and easily.

Cons: The interface looks a bit dated. It's 2017 so they need to make it look more modern but other than that I don't have any complaints.

Overall: Basecamp gave us better communication with our vendors and contractors. It helps us communicate quickly and easily when we have multiple projects running simultaneously with different groups. You can customize it where users can only edit comments for 5-10 minutes after posting so they can't go back and edit what they said after the fact. Whenever you wonder a vendor said 3 months ago you can reference it easily. Basecamp is an valuable tool for SMB's and Enterprises alike.

Capterra-loader

My great experience with Basecamp

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like the most about the basecamp tool is that it has many integrated functionalities, such as attaching documents, attaching images, making the work schedule and also assigning tasks to the resources involved in the project. These functionalities are very important, since many times we have to use several tools to work on the same project, but with Basecamp we do not have to use other software because we already have everything included.

Cons: I have been using Basecamp for more than a year and it has happened to me that I am out of the office or in a meeting without my laptop nearby and I need to review some detail in the tool and it is not possible, since there is no mobile application of it, so it would be ideal to have a mobile version that allows you to see certain details of the projects we have created in the tool.

Overall: The best benefit I have had from using the basecamp software has been that I have been able to improve and control the times of the projects that I am in charge of in my work.

Capterra-loader

Is a tool that has been very useful because at first it is very fast and versatile for my work.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Great ease of use and very intuitive.
- It has an application for mobile phones with which you can take your projects more efficiently and instantly.
- Have an Internal chat via Campfire.
- A simple, directly usable and effective tool for teamwork.
- offers basic project management tools (task list, file sharing, etc.) is based on a simple recipe: optimal utility rather than the multiplication of functionalities that are not always exploited and the flow of fluid information between collaborators, managers and customers.

Cons: The main disadvantage that it has is that it requires a learning time. If the client does not adopt the platform correctly, problems that interfere with the work can be generated. A common problem in our daily tasks is that customers mix requirements and doubts in the same conversation instead of creating a new thread. This makes it difficult to review information and assign tasks, since all messages must be scanned for requests that must be redirected to other computers.

Another point against is that the platform only works online, so you cannot advance in jobs when there is no connection. However, this last point has not caused me major problems

Overall: Basecamp offers me basic project management tools (task list, file sharing, etc.) is based on a simple recipe: optimal utility rather than the multiplication of functionalities that are not always exploited and the flow of fluid information between collaborators, managers and customers.

In addition to a low cost and a time to specialize relatively short.

Basecamp...the workspace organizer I didn't know I needed

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was introduced to Basecamp five years ago as an intern. My supervisor used it to collaborate with me on projects. At that point, I only used it because my boss did. When I transitioned into a full-time role, I put Basecamp to the side, not knowing I'd miss it. Once I had interns of my own, I found myself dropping the ball on projects and neglecting client communication. So I turned back to Basecamp. Goodness gracious, it saved my from so much anxiety. I was able to put my clients and my expertise in the same place....and shield various portions of the project from clients until they were ready to be seen. I was able to keep up with which tasks were assigned to which intern. I kept on schedule with to-do lists. Needless to say, I don't know where I'd be without Basecamp. It makes the work atmosphere much more organized and enjoyable.

Pros: To-do lists Assignment features Client inclusion and shielding Calendar feature

Cons: Cap on project space Archiving feature seems more complicated than it should be

It Works If You Work It

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The project management system works if you work with it. You just have to find a process that works for you.

Pros: Basecamp is constantly improving their project management system. They listen to their customers and seem to always strive to make things work better. We recently switched from BC2 to BC3 and they transition over was excellent. Their customer service team was there and happy to assist in any way possible. BC3 has some great organization features and helps us keep our team on track and functioning well.

Cons: Sometimes the notifications can get a bit overwhelming. In your "Hey!" section every morning, you get a notification for each to-do you have coming up and each to-do that is overdue. Our whole team spends a good two minutes every morning cleaning up out notifications in the "Hey!" section. Really there are few cons.