Pros: The system has taking us light years into the future from our last system.
The real time visibility is the biggest asset for us. It has made us more competitive in the merchandising industry. Customer support has increased with the addition of Brian Hinson. New releases have been broadcast very well.
Cons: Our business rules seem to differ from the "normal" merchandising companies that NI supports. This has caused us issues as we try to fit our business into the "prefab box" of NI. Change requests are slow to be acknolwedged if the need does not suit the needs of the NI client base.
Overall: Great tool for standard merchandising companies