Who Uses This Software?

Academics, Consultants, Businesses, Multi-nationals, Government, Public Sector, Not for Profit


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    All levels catered for, from Free to completely tailored Enterprise plan
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SmartSurvey
  • www.smartsurvey.co.uk/
  • Founded 2002
  • United Kingdom

About SmartSurvey

With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.


SmartSurvey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

SmartSurvey Reviews Recently Reviewed!

A great little piece of software that makes life easier

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I get more responses to surveys when sending out a web-based survey, rather than a paper questionnaire.

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Easy to use product, with great customer service

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs.

The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement.

There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.

Cons: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

Overall: High quality surveys are straightforward to put together and send to a large number of people.

Vendor Response

by SmartSurvey on November 15, 2017

Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.

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Great survey product

Oct 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: We've only just started using SmartSurvey but so far it seems like a great survey product which meets our needs.

Cons: Haven't spotted anything yet as such. Although I would suggest some initial set up support from SmartSurvey would be useful to help familiarize with the UI and the different product features, especially if like us you've never used any survey software.

Overall: It enables us to better support our clients.

Really easy and intuitive software to use to get feedback.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Presentation is really professional. Very easy to set up and can be used with range of devices. Very impressed

Overall: Easy feedback from range of stakeholders

Simple to use, even for a novice

Oct 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy intuitive interface let me create professional looking surveys quickly even though I had never used survey software before, even in the free version. Nice graphical summary display of results.

Cons: Need to upgrade to a paid tier to get the full analysis and filtering tools, but that's fair enough really.

Efficient, effective, productive

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: I had previously used another online survey and found SmartSurvey much more intuitive and user friendly. Easy to share the survey to potential respondents. Able to analyse responses by a number of different factors which has enabled us to produce action plans to support continuous improvement.

Overall: Increased number of responses which has helped increase employee engagement.

A very good overall experience . Easy to set up and retrieve information.

Sep 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good interface with attractive options for survey
Very easy to set up and publish
Give good information of analysis with good range of display and presentation options.

Cons: Very few. May benefit from a little more online help in setting up some aspects such as how to filter to receive specific information.

Overall: Ability to easily survey our population groups and drill down on areas that are perceived to need improvement or are strengths

Easy to use with a great end result!

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's a dream to use and there is a steadfast back up team to answer any questions you may have. The templates are great - very professional

Excellent customer service, brilliant survey tool and great value

Aug 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service - quicker, more cohesive and proactive than other survey vendors we approached.
The system is extremely easy to navigate and the option to use/view pre-populated questions was very useful.
Data Output - the responses are very easy to read and quantify, meaning both at a glance and indepth analysis can be performed very quickly.

Cons: I'd perhaps like there to be more options for the background choices on the Pro version - as its designed for professional users I felt it would benefit from a greater range of choices. This was a minor complaint though !

Overall: Huge increased ability to canvass our existing client base, plus the potential to canvass a wider group. We can use this software for course/service/event feedback, to assess the demand for future courses/services, to understand how schools manage certain functions with a view to best-practice sharing opportunities. Surveys are far quicker for school personnel to complete than lengthy responses to emails or opening and completing email attachments. As such response rates have been vastly improved.

Straightforward online survey system with great customer support

Aug 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: When initially looking at options for an online survey tool, SmartSurvey offered by far the best service for a competitive price. When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts. Many people have accessed SmartSurvey and no one has had any difficulties in creating surveys or analyising them. The ease of use and expert customer support is great service.

Cons: Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.

Overall: Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.

I have found this product very easy to use.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is an intuitive piece of software and is very clean looking and so easy to use. I have used a leading market competitor or many year and changed to be certain to meet new data protection requirements. I wish I had moved earlier

Cons: So far I haven't had any concerns. Some things weren't where I expected them to be but that is probably just changing from the competitor.

A great experience in setting up the account with SmartSurvey. Team are very friendly and can be con

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very Accessible visually and the navigation and editing functions are really user friendly.
The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.

Cons: Getting used to the system still and wanting to get more creative so need to understand how some of the functionality contributes to the overall impact of surveys. Would like to have option to download data directly in to powerpoint.

To be honest this is really picky because you have to highlight cons on the review, but to be honest don't have any grumbles at all!

So simple! I was able to jump right in, set up my survey and gather the responses with ease.

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its intuitive and easy to use. I wanted to gather views anonymously in advance of a board meeting and to collate the responses at the touch of a button for distribution by email in advance of the meeting. I was able to do both with ease. The report was impressive even in its simplest form.

Cons: I set up survey and also completed it and found it all straight forward but some of fellow responders had a few issues. They were unable to access the survey again or were unable to resume where they left off. Not sure if that was my fault in that I didn't pay enough attention to the settings or if access via a laptop is perhaps a better option than in iPad. I've only done one survey, although we would hope to do them regularly so still have much to learn around functionality.

Overall: I wish to gather anonymous feedback and be able to collate and distribute a report via email. Both were done with ease.

Good - logical.

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Despite never having used software like this before, we found it straightforward. We particularly liked the ability to use smiley faces as a feedback mechanism.

Cons: Just that to us 'oldies' using this for the first time, we had to think carefully. That said, it wasn't onerous by any means.

Up and running quickly, easy to create survey, excellent support.

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user experience is excellent - it was very straightforward to create a form, preview it, test it and then extract the results. Every type of form field I wanted was available and the interface made it easy to create the forms I wanted. Support was excellent too - there's a good FAQ available but if not, support replied usually on the same day and often within a couple of hours.

Cons: Storing the forms in the folder structure needs a bit of work. At the moment I can only have one folder level - at least two levels of nested folders would make it easier to keep things in order. I have put this in as a feature request.

Overall: Allowed us to carry out one aspect of our pupil voice quickly and easily.

Smart Survey has been an invaluable tool for our school saving time, money and paper

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
UK based servers
Good interface
Can change the colour scheme and add a logo
Very pleased with the product

Cons: We have not had any issue with the software. I would like to see the software developed to include the facility to create quizzes for schools.

Overall: Easy to use.

Nice and easy to use - perfect for what we needed

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SmartSurvey has been really easy to use and perfect for what we needed. As a small school wanting to engage both our parents/carers and children we needed a survey tool that was simple to use and easy to analyse results from and SmartSurvey delivered this. Using some of the survey templates we have created simple surveys, customising to our requirements and being able to brand the survey effectively.

Cons: I'd like to see a few more 'design' styles for the look and feel of the survey, and potentially some additional focused survey templates, for example pupil surveys for infant and junior

Extremely easy to use questionnaire software, suitable for both small and large organisations

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook.

Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review.

I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.

Overall: Affordable, flexible questionnaire design, administration and management

Straightforward, quick and easy - it works!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: creating surveys is very straightforward, with a good range of question types. My use so far has been fairly basic, but I wanted a solution that would offer flexibility as we increase our use in the future. SmartSurvey appears to offer this. Results are easy to access and view online and being able to download a range of options direct to xls and not just csv is a bonus.

Cons: not really found anything I don't like so far. I guess, if I was being fussy, it would be good to be able to format the page description text with basic elements like bold, italic, underline, paragraph break.

Overall: Ability to quickly and effectively survey a range of contacts and stakeholders with a product they find easy to use.

Honestly didn't expect the functionality to be so comprehensive - and extremely easy to use

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so very easy to navigate around the website, compiling the survey questions and making changes etch was so very easy, but the outcome of results exceeded my expectations - I was expecting to have to put some work into compiling the results at the end but it done all the work for me. Being able to export to excel and word was an absolute bonus. This was for a personal project of my own but I will be implementing it in my work for auditing purposes.

Overall: Very positive results providing me with a clear overview of what customers are looking for in my product.

Smart survey was very easy to use and navigate around.

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Finding the different aspects to use was very simple, the only time I did have an issue I contacted the support team and my issue was resolved very quickly.

Cons: I forgot to turn the key analysis feature on which was a slight inconvenience to me. I feel as though the key analysis feature should be automatically enabled and there to disable if the user wishes to.

Overall: Efficient capturing of data.

Review smart survey

Apr 11, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I signed up to smart survey as it had very good reviews from what I had read. The main reason I paid for the subscription was because I thought that one of the features was that you were able to gain responses for your questionnaires. However when it came to purchasing it this was not the case and I didn't feel the money I'd spent on the account was really any different to the free account I had previously. Maybe if there is a short tutorial or a help button that has small sub titles with descriptions of the various features relevant to what you are actually using the software for

Easy to use, intuitive

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found creating the survey easy to use and intuitive. There were a large range of question types (multiple choice, single answer etc), allowing you to tailor the survey to your needs and keep it interesting for respondents. The results can be exported as data, and there is easy analysis and easy filtering of results. Highly recommended.

Simple and effective

Nov 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive survey design and simple editing.

Cons: One or two question formats that I wanted to use that I couldn't find a way of achieving.

Overall: Survey design is intuitive with a variety of possible question formats. Editing is simple and you can easily check the functionality of your surveys before use. Data collection and export is effective.

Excellent product

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Templates for question types

Cons: Skip logic is a little complex at first

Overall: I have found this product extremely easy to use - I have used it myself to collect all kinds of survey data and also used it in teaching with students, who find the set up very easy to operate and have designed great surveys using a range of different response forms and mechanisms. The templates for each question are particularly useful.

Smooth survey creation and administration experience!

Nov 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Smart survey provides all necessary functions for my survey administration needs, including a wide range of questions options, the possibility to randomize survey versions, mobile phone, and SPSS compatibility. Highly recommended!

Great survey software

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great product for collecting large amounts of data and it is very easy to use as a researcher. The surveys are easy to design and edit and the guidance is very straight forward to follow. There are a variety of options that ensure that it can be designed to match your needs, which is ideal! I also like that it is user friendly for people taking part in the surveys.
Overall, a great online survey product!

Really intuitive to use and great customer support

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, great functionality and adding new features all the time.
Multi-language support is great and the servers are in the UK so Safe Harbour isn't an issue.

Overall: Easy to use despite loads of features - offers great value for money compared to other tools and has first class support.

Easy to use and has really great advanced features

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found this tool really easy to use even though I am not a very technical person. It was intuitive so when I needed more advanced features they were easy to find and use. One of my main concerns was data security and this software ticks that box for me because all my data is stored in the UK, they state that they are UK Data Protection Act compliant.