
ResponseTek:CEM
by ResponseTek
Average Ratings
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Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$50,000.00/one-time
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DeploymentCloud, SaaS, Web
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- ResponseTek
- www.responsetek.com
- Founded 2000
- Canada
About ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection

ResponseTek:CEM Features
- Alerts / Escalation
- Appointment Management
- Automated Routing
- Automatic Customer Notices
- Complaint Monitoring
- Contract Management
- Customer Database
- Customer Experience Management
- Help Desk
- Inbox / Queue Management
- Knowledge Base
- Known Issue Management
- Live Chat
- Self Service Portal
- Surveys & Feedback
- Trouble Ticketing
- Work Order Management