ResponseTek

ResponseTek:CEM

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Product Details

  • Starting Price
    $50,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ResponseTek
  • www.responsetek.com
  • Founded 2000
  • Canada

About ResponseTek:CEM

Customer experience management platform that helps build customer advocacy and reduce customer defection

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ResponseTek:CEM Features

Customer Service Features  
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  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Customer Experience Features  
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  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

ResponseTek:CEM Reviews

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