ResponseTek:CEM
by ResponseTek
Who Uses This Software?
Designed for businesses of all sizes, it is a web-based customer experience solution that helps with feature such as customer feedback, reporting, insights and more.
Average Ratings
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Ease of Use
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Customer Service
Product Details
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Starting Price$50,000.00/one-time
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DeploymentCloud, SaaS, Web
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- ResponseTek
- www.responsetek.com
- Founded 2000
- Canada
About ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection
ResponseTek:CEM Features
- Alerts / Escalation
- Appointment Management
- Call Center Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
