Who Uses This Software?

Designed for businesses of all sizes, it is a web-based customer experience solution that helps with feature such as customer feedback, reporting, insights and more.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $50,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ResponseTek
  • www.responsetek.com
  • Founded 2000
  • Canada

About ResponseTek:CEM

Customer experience management platform that helps build customer advocacy and reduce customer defection


22732

ResponseTek:CEM Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

ResponseTek:CEM Reviews


No reviews, be the first!