Who Uses This Software?

Gyms and health clubs of any size, studios, group fitness, single site & multi site facilities and franchises.


Average Ratings

49 Reviews
Value Ease
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
    See pricing details
  • Pricing Details
    Choose which package suits your needs. From $85USD per month per site.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • treshna Enterprises
  • www.gymmastersoftware.com/
  • Founded 1996
  • New Zealand

About GymMaster

GymMaster is designed for health clubs - a pleasure to use and quick to learn. Manage your club from anywhere on any device with auto billing, automated personalized communication, and an advanced 24 hour access control system that gives you ultimate control. Increase sales and go paperless by letting your members sign up online. And once they're a member, they can book & pay online through you own branded member portal on your website. See what GymMaster can do for you today, book a free demo!


GymMaster Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

GymMaster Reviews Recently Reviewed!


Awesome Club Management Software - especially if you have a 24/7 club

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Vendor Response

by treshna Enterprises on January 03, 2018

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

Amazing all around!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons: I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Overall: The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.

When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.

Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.

I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.

The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Recommendations to other buyers: Overall, it has been a great tool and made my job easier, my only suggestions would be the reporting.

Vendor Response

by treshna Enterprises on December 04, 2016

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

Great software. Amazing customer service.

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Overall: All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Vendor Response

by treshna Enterprises on July 30, 2017

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

Gymmaster

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

No down time

Updates remotely

Fantastic back up from service staff/tech staff

Cons: Nothing springs to mind, we probably don't use it to its full potential

Overall: We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

Recommendations to other buyers: I looked at 3 companies and this product was the best value

Vendor Response

by treshna Enterprises on February 12, 2017

Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future

Great customer service. Very user-friendly.

Mar 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Cons: As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Vendor Response

by treshna Enterprises on March 06, 2018

Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Cons: The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Overall: It was very easy to organize and create the memberships and different class options I wanted to offer.

Vendor Response

by treshna Enterprises on February 11, 2018

Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds!

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Cons: Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Vendor Response

by treshna Enterprises on April 03, 2018

Hi Bill, thank you so much for the great feedback.
It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access.
Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

A good value, easy to use,fully equipped membership system with excellent customer support.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It had every thing I needed to run a small personal training gym.

Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout.

My queries were always answered immediately and the support was excellent.

Overall: Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Vendor Response

by treshna Enterprises on May 18, 2017

Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.

The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.

Cons: As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.

Overall: Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect.

Vendor Response

by treshna Enterprises on July 18, 2018

Thank you for your great review Will, we really enjoyed working with you and hopefully in the future we will work together again.

Innovative

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering

Cons: Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.

Vendor Response

by treshna Enterprises on November 30, 2017

Hi Jarryd, thanks for your kind words, we really do pride ourselves on the development of GymMaster being driven by our clients.
We're sorry to hear you've been experiencing inaccuracies with your reporting - and would love to get this sorted for you as quickly as possible. Please send us an email to support@gymmastersoftware.com with details of your issue so we can get your reporting back on track!
- Fiona

Reduced working hours and take your weekend back!

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows 24/7 access for members without having to be on site 24/7 in person.

Cons: Updates have removed certain features that were useful to me. i.e., referral source

Overall: Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

Vendor Response

by treshna Enterprises on October 18, 2016

Hi Sonja, thanks so much for the great feedback, we love hearing how GymMaster has helped our clients!
We also really appreciate your feedback about the removal of the referral source - and have since reinstated it in response to your comment :)

Very supportive of someone who is not great with technology

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The GymMaster System is very easy to use

The software is very intuitive to use.

The client file information is stored in a very readable format

Cons: The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Vendor Response

by treshna Enterprises on June 29, 2017

Hi Chris, thanks for your wonderful review! We'll be updating the notes section in the next release to make them easier to be read quickly :)

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Cons: Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Overall: Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly.

Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

Vendor Response

by treshna Enterprises on June 30, 2018

Thank you for the wonderful feedback. It's great to hear GymMaster is providing you with all the tools you need to manage your facility even when you are not onsite.
We look forward to working with you as you achieve all your business goals.

Great customer service and lots of uses!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy member management and a great marketing tool! When used properly, the software more than pays for itself with picking up leads and customer follow up.

Cons: Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.

Overall: Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.

Vendor Response

by treshna Enterprises on November 28, 2017

Thanks so much for your review, Michelle. We're thrilled to hear that you're getting some great results from the marketing tools in GymMaster!

Great company to work with, and great product for the money.

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly

Cons: Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience

Vendor Response

by treshna Enterprises on March 02, 2018

Hi Matt
Thank you for taking the time to give us some great feedback. At GymMaster we do strive to always improve the system so our customers get a better experience. Our support team are always ready to assist.
Wish you all the best and don't hesitate to contact us if we can help in any way.
Regards, GymMaster

GymMaster is easy to use and makes billing and membership management easy!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how you can easily contact all of your members and that billing in integrated into the software.

Cons: Everything has been great! No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had!

Overall: Easy membership management. Easy billing and point of sale. Great customer service.

Vendor Response

by treshna Enterprises on July 19, 2018

Thank you so much for this great review!
We pride ourselves on our customer service, and enjoy working with our clients to find the best outcome for them.

Simply the BEST

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We spent 4 months negotiating and going back forth on which club software company we should go with and landed between ABC and Motionsoft. We landed on Motionsoft...big mistake. After getting everything ready and setting up our Pre-Sales office for our newest location in late December ready for the January crowd...we were told that they could not have people signup online as we discussed and they could not make a mobile site work with their sign up system. All that to say that Gymmaster not only came in and got us going they did it a couple days before Christmas and worked over the holiday to get us up and running by January 1st. We have had bumps along the way but each time we hit a snag their tech team goes above and beyond to make it work for us. Even to the degree that their staff log in while on vacation to fix the issues we are having. They also are willing to listen to their customers and create a custom experience that works for best for our needs. I cannot say enough things about this company...if you are still trying to decide just stop and talk with GymMaster. They are the best in the industry in my opinion.

Vendor Response

by treshna Enterprises on October 18, 2016

Thanks Jeff for the feedback, it has been our pleasure to be a partner with Athletic Apex.
We particularly enjoyed the opportunity we had to visit your Florida site location assisting in the initial GymMaster setup, seeing such an uncompromising health club concept in person was a rewarding and eye opening experience for us.

Awesome is for Awesome fit is the KEY

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how this system does it all. The functionally of the program and being able to do it all under one roof. Its like a one stop shop for your gym.

Cons: Its very clicky. I don't like how I can not see upcoming appointments from the main screen. I have to gym around to find age against membership. I would like to see one platform screen to add all necessary information for health.

Vendor Response

by treshna Enterprises on March 21, 2018

Thanks for your review, Kimberly. We're thrilled that GymMaster is a one stop shop for your business! Thanks also for your feedback about upcoming appointments. While we intentionally try to keep the dashboard as clutter-free as possible, we are always open to suggestion for a better way to display this information :)

Very satisfied with GymMaster and the support provided.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was easy to use and the features were a good fit for our personal training studio. Customer support was always available and very helpful.

Cons: No complaints was very satisfied. I never had any complaints on this software of the service that was provided.

Vendor Response

by treshna Enterprises on July 13, 2018

Thank you so much for this great review Yvette! We really enjoy working with you.

GymMaster is an all in one solution

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly.

Cons: It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way.

Vendor Response

by treshna Enterprises on January 29, 2018

Thanks for taking the time to leave a review!

Easy to work

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The support from gym master is awesome ! When you have to call they are so very nice and helpful ..

Cons: The only think would be the time zones ... they are located New Zealand .

Sometimes I have a hard time with their accent . This is the only thing I can say as a con... but it's really not

Vendor Response

by treshna Enterprises on April 16, 2018

Hi Duana,
Thank you so much for this great review! We appreciate all feedback from our clients and appreciate your patience with our accent!
GymMaster

GymMaster was perfect for the needs of our fitness studio!

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy and intuitive interface that allowed us to keep track of our clients, their attendance and their payments. The support is also very good.

Cons: Nothing extremely outstanding but some of the templates for invoices and receipts could be improved

Vendor Response

by treshna Enterprises on July 02, 2017

Thank you for your great feedback, pleased to hear we were able to provide a system perfect for your requirements over the last 9 months.
Wish you all the best

HORRIBLE!!! Do not use if in the United States!

Jul 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: You need better support. When you delay companies days of incoming revenue, you no longer are an asset but a huge liability that we are paying to have! Must do better! I am terribly terribly disappointed, and upset that I allowed our developer to present this as an option.

Pros: New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

Cons: 1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours! 2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads! 3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer! 4. So much more! I am furious

Best Value Gym Software with Great Customer Service

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There's nothing they won't or can't do (within reasons of course). We are a medium size gym looking to expand in Thailand and the customer service at Gymmaster is just top notch. They took many calls from us (keep in mind the time difference) and able to update so much based on our feedback. We have ordered some customization in order to meet with local regulation and improve our efficiency and that all works really well. The software has had some errors or certain displays that did not make sense... and we keep giving the feedback and it just gets better and better over the past 4 years. Everyone at Gymmaster seem willing to go the extra miles to get us what we need. We are not originally fitness people, we are accountants who are running our own fitness......so our perceptions of the software maybe different from others. We evaluated 5 software in details and chose them 4 years ago and we have not been disappointed. All we can say is, you can get literally get any information you would want for increasing membership and personal training....and help you build very strong internal control. The software is also adaptable to various equipment and business practices. 5 Stars all the way!!

It has all the features and the support is great - just buggy

Jan 11, 2016
2/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Software is fine and has all the features we want - and the support guys are great - very responsive and eager to help - however it seems like not month goes by that we have to call them to sort out a bug and upgrade problem - and its been like that for over 2 years

We just want to use it as a tool to make our life easier and not spend our time double checking billing and contacting support - Not sure if the issue is with testing or what - but its a pain ! - i am glad the support team is so fast and helpful.

Taking to other gyms they also have issues with their software from other vendors as well

Vendor Response

by treshna Enterprises on January 14, 2016

Thanks Miles for the valuable feedback. We've investigated the issue you
ran into on the weekend with the dev team and are looking into options
to improve communication with clients and reduce the chance of this
occurring again.

Due to your billing provider we require you to be on the Beta version of
GymMaster, which means your facility is one of the first to receive any
updates.

We are constantly improving our product and we always appreciate your
feedback

Dru Hill
Managing Director
GymMaster

Great work from Gym master

Mar 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Point of sale. We dont sell alot of product so we add each different class in there. Easy to use and add to. Also enjoy all the information you can get of a key swipe. Etc expiry date and when they are using a concession card tell me how many they have used straight away.

Cons: That we didnt no about this sooner. The old gym master was so out of date compared to this one.

Overall: We really like using the new gym master. Easy to learn and great support when we need it.

All the time when i open it up i can learn something new about it and what you can do on it.

Enjoy looking at the reports you can get off it.

Recommendations to other buyers: Just so easy to get your head around. Also report are great

Vendor Response

by treshna Enterprises on April 06, 2017

We're so happy to hear that you're enjoying using GymMaster, Sueann!

Seamless, Professional, Helpful, Customizable, Affordable & Customer Service is PERFECT!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, client friendly, once set up - a seamless operation! Dylan, in customer support, was priceless!

Cons: It is a little difficult to set up BUT customer support is amazing! If they implemented templates I think set-up would be much smoother and possibly an option for a % discount amount option. If I had had those I might not have had to use customer support at all.

Overall: Immediate set-up. Outstanding customer support. Ease of prospect tracking. Automated client communication. Affordable. Customization!

Vendor Response

by treshna Enterprises on May 11, 2017

Hi Heather, thank you for your lovely comments about GymMaster and our support team! Thanks also for your setup suggestion - We're working on a tool to make the setup process easier for our clients right now. Good thinking! :)

GymMaster Arena Browns Plains

Jun 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Some lack of flexibility with set up and requires further develop,ent

Overall: The support staff was very helpful from initial demo, set up and ongoing support. Value for money and ease of use.

GymMaster Makes it Easy!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GymMaster gives you total control over managing and growing your business. This software allows the user to see the inter-workings of the gym from memberships to retail.

Cons: The base price for the program is the ideal, while other membership options tend to be a little more pricey.

Vendor Response

by treshna Enterprises on April 03, 2018

Thank you for taking the time to write this review.
We're thrilled to hear that GymMaster is meeting all your needs for your gym - it is exactly what we are striving for!

GymMaster Software and hardware has provided for us what we need to run our 7 day a week facility.

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Quick and easy manipulation of the data in the system, once set up. Tracking, payments, communications, door access, all great.

Cons: Reception readers with key fob do not allow for instant sign in to classes (without preregistering online), so the key fobs for us are only useful for door entry into building. Door access hardware was a nightmare to install because of lack of detailed instruction, but once in works great.

Vendor Response

by treshna Enterprises on May 23, 2018

Hi Gordon, Thank you so much for this wonderful review. We really appreciate your feedback!

I am really liking the features & reports & how easy the system is to set up to suit our needs

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Was a bit unsure of how the changes would affect what we do.

Finding the ease of setup & adjusting or adding anything to the system is great.

The Staff have taken to using it really well, very intuitive once you see what is inside each tab etc

Cons: I don't know where everything is to modify - frustrated to get the club setup - but I keep fiddling & looking at everything & playing to see what happens

Vendor Response

by treshna Enterprises on May 24, 2018

Hi Rachel, Thank you for this review! If you need any more assistance getting around the software then please feel free to book in training! Looking forward to working with you more.

A great option for any start up or established fitness centres

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use

Prompt and friendly customer service

Very easy to schedule classes and input member information

Cons: Although a great option for start ups... it would be great to have access to more features included in the progressive monthly packages. However, the team at GymMaster were very receptive to feedback and tailored packages to suit individual needs

Overall: A great admin system for new and established fitness centres

Vendor Response

by treshna Enterprises on July 26, 2018

Hi Miroslav, Thank you for this review. We've really enjoyed working with you and have taken your feedback on board. We will continue to work with our clients to create more tailored packages.

Powerful Software with endless potential to grow as we grow.

Aug 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We upgraded our very archaic membership database system to GymMaster well over a year ago now and have never looked back. Initially we only started with GymMaster software as we had our own access control in place, however overtime we moved to GymMasters gatekeeper system to harness the full potential of the GyMaster management system. It is this ability to customize the GymMaster package to our needs that I love.

Pros: Fantastic support team and system that can fix almost anything, easy to use software that all staff have no trouble operating, full member door/gate access control that we can customize, software that is continuously evolving and the price is very affordable.

Cons: None.

Best customer service

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer service is top notch. Easy to use system. Response time to issue quick. Data transfer was best in the business. Love having one Rep that I get to work one on one with that has learned the needs of our specific gym. We also love the 24 hour access availability. It is nice to have everything a gym needs in one system.

Vendor Response

by treshna Enterprises on March 02, 2017

Thank you for your kind words, Ann! It's been a pleasure working with you - Thank you for being so available to answer questions during the data transfer process and investing the time to work together on such a large project! We absolutely appreciate your custom and look forward to working with you in the future.

Love the support

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Nothing bad to say

Overall: Great service! Easy to work with. I called every day for the first few weeks being open as a new gym. The staff and support was great!! I have nothing bad to say about gym master!!!

Recommendations to other buyers: Keep up the great work

Vendor Response

by treshna Enterprises on October 18, 2016

Hi Joe! Thanks for the great feedback! We're so happy you're enjoying GymMaster.

Happy Customer!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: GymMaster is very user friendly but most importantly to me, there was always help available whenever I needed it. For a basic IT user, it was a great feature that the support staff could log onto my computer and teach me about other features or how to problem solve any issues.

In terms of Gym management software, it have every feature I needed and would happily recommend them to others.

Vendor Response

by treshna Enterprises on March 06, 2017

Hi Michelle! Thanks for you lovely review. We pride ourselves on providing top customer service and empowering you to fully utilize the system to your advantage

Gymmaster softawARE

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using gymmaster software for about the last 5 years and I have to say its the best decision we made, easy to use, easy to tailor to our facility and excellent support form gymmaster 5 years after we first used it. Software is regulatory updated so any bugs are ironed out. When we have required help gymmaster have logged on and sorted out the problem, usually same day and with minimal fuss. We looked at other companies before opting for gymmaster, this product seemed to be the best out there. Great work guys.

A HUGE Thank You!

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking to transition all of our current clients over to the Gym Master system but thought this was going to be a daunting task to key each member in manually (over 4,000) but Gym Master made the transition super easy and synced all of our contacts for us. If I didn't live so far away I would hug all of you for this! Thank you so much for making this such an easy transition.

Vendor Response

by treshna Enterprises on December 22, 2016

You're more than welcome, Amy, it was our pleasure!

Should have switched to this software years ago

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You can't beat the customer support they are quick and always take care of any questions I have. With the intrigated texting and e-mails to the customers communication is quick. I was researching new software for a few years for the gym when I came across theirs at IHRSA it did everything I wanted and more. Just got the gymmaster app on the phone a real neat feature. The software makes the gym run smoother and efficient with better control of the gym.

5 Star. Exceptional customer service and great systems to make your gym run to its potential

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience with Gym master has been fantastic. From being educated on how to properly use the software, do reporting and manage my client base - the team at gym master do it all. The software is fantastic but the very best thing about Gym master is the ongoing support that you get. I know I can help when I right when I need it and as a gym owner that is great to know!

Thanks Gym master team - Tommy - TOMFIT GYM

Amazingly Handy

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gym Master has taken the hard-work away from me running my small.

The data on offer is the best.

Thank-you to the incredible people behind this innovation in software..bravo.

Also to the Technical Fault back-up....awesome.

My son Matthew found you guys way back in2010. The best thing to help us with our members.

Regards

Bargo Fitness

Bargo N.S.W Australia

Fairly easy to use but some things are not in a format that is usable for us.

Aug 18, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have had some issues with jelling our hours with the bookings option but we're looking forward to using the online option to see if this suits us a bit better.

Some issues we've had is just lack of knowledge and usage.

Over all we are very happy with the system and extremely happy with the customer service especially from Ben Marsh and Russell. Thank you both :)

Cool app to have

Aug 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: its a cool app however there seems to be a lot of cleaning with our database but other than that it is a very useful tool to have.

Vendor Response

by treshna Enterprises on August 10, 2015

Glad to hear you are happy with the system to date. Do feel free to let us know if there is a good time for us to assist with a tidy up of your member database if it has gotten out of hand over the years.

Just what I was looking for!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In general I love all types of software that provide you a clear overview and simplify your data.

Cons: A bit expensive after trial.

Overall: Have been trying for some weeks now and I must say I love it! I tend to be quite forgetful of the small details but with GymMaster they`ve got me covered!

Recommendations to other buyers: Totally recommended to give it a try.

Vendor Response

by treshna Enterprises on November 09, 2016

Thank you for your kind words, Michael. We're pleased to hear that GymMaster is working so well for you!

Gym master system

Jan 18, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great support from the team.

System i have to say is good and friendly to use but we have had our fair share of the system playing up with minor things which can be frustrating.

But in saying that the guys are always straight onto it and getting keeping our system on point!

Best software out there!

Aug 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gym Master has helped us so much, I highly recommend it to anyone running a Gym, easy to use, fast service, fast actioning team.

Well priced system with multiple options for member base quantity.

Fantastic group of people, Fantastic program. Highly rated A+++

Started with Gym master at our gym at the start of this year.

Aug 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found gym master so easy to use. Easy to communicate with members via txt messaging and emails. Easy to set up and so much better than our previous system. The staff are always so helpful and friendly to deal with.

Good System, user friendly

Aug 10, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have found GymMaster easy to learn and the staff have always been helpful and friendly

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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