--- title: "GymMaster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GymMaster Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/57469/GymMaster/" page_type: "product" language: "en" --- # GymMaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GymMaster ## What is GymMaster? Meet GymMaster, the only all-in-1 member management system with membership based bookings & bluetooth doors! The difference? Admin autopilot at fraction of the cost. Enjoyed for 30 years by thousands of gyms in 90+ countries. With automated member retention and a wide range of features (in-app and online) that will give your members the best experience. The one system replacing them all, better for you, your members & your wallet. No lock-in contracts, 60 days money back. Try it today ## What is GymMaster used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Gym Management](https://www.capterra.com/gym-management-software/)[Personal Trainer](https://www.capterra.com/personal-trainer-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 170 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 3% Starting price $89 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Club Management / 2025 - Gym Management / 2025 - Membership Management / 2025 - Salon / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GymMaster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gymmaster.com/&name=GymMaster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GymMaster 4.7 (170) VS. [4.9 (240)](https://www.capterra.com/p/190526/LegitFit/reviews/) Starting Price $89 Flat Rate, Per Month Starting Price $129 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (170) Ease Of Use 4.8 (240) Value For Money 4.7 (152) Value For Money 4.7 (236) Customer Service 4.8 (165) Customer Service 4.9 (236) ## GymMaster alternatives [4.4 (612)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Wodify](https://www.capterra.com/p/159663/Wodify/) [4.5 (154)](https://www.capterra.com/p/159663/Wodify/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Kilo](https://www.capterra.com/p/10011551/Kilo/) [5.0 (70)](https://www.capterra.com/p/10011551/Kilo/reviews/) Starting price $175.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/57469/GymMaster/alternatives/) ## FAQs about GymMaster Overview ### What problems does GymMaster solve? GymMaster solves fragmented gym operations by combining membership management, automated billing, class bookings, access control, reporting, and member self-service in one system. It helps gym owners, reception teams, and multi-site fitness operators reduce manual admin, support 24/7 unstaffed access, speed onboarding, and improve visibility into payments, attendance, and retention. Answer based on 149 reviews Overview ### Which roles and teams benefit most from GymMaster? GymMaster is most used by gym owners, directors, CEOs, and managers who run daily club operations and business performance. Operations and office teams rely on it for member management, billing, access control, and staff coordination, while administrators and trainers support front-desk workflows, scheduling, and member service. Answer based on 162 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is GymMaster built for? GymMaster is built primarily for small fitness businesses, with 95% of reviewers from small companies and 70% in Health, Wellness and Fitness. It serves gyms, health clubs, studios, group fitness operators, single-site and multi-site facilities, and franchises, with smaller shares from Sports at 7% and Education Management at 3%. Answer based on 167 reviews Features and Usability ### What are the key features of GymMaster? GymMaster includes core gym management features such as membership management, billing and recurring payments, 24/7 door access control, and member check-in tracking. Reviewers also highlight online sign-up, class booking, reporting, and customizable member portals as key differentiators, especially for running unattended facilities and managing staff access. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? GymMaster starts at $89/month for the Foundation plan for up to 100 current members, with Advanced at 129 and Professional at 189. A free trial is available. Reviews describe the base price as affordable and cost-saving, though some found higher member tiers pricier and reported POS and support frustrations. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does GymMaster integrate with? GymMaster integrates with 10 third-party tools, including Mailchimp for email marketing, GoCardless, PayPal, and Paysafe for payments, WordPress and Zoom Workplace for website and virtual classes, plus Google Calendar, Xero, and Zapier. Reviewer mentions most often confirm Mailchimp, with additional support for billing and online sales. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on GymMaster? GymMaster offers live online sessions, videos, and documentation for training. Front-desk staff and new hires often learn basic tasks quickly, but admins and owners usually need more time during setup because the backend has many options. Reviewers describe an initial learning curve, with support helping fill gaps when self-guided onboarding is not enough. Answer based on 18 reviews Getting Started and Support ### What customer support options does GymMaster offer, and how do users rate the experience? GymMaster offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users usually describe support as fast, helpful, and available during setup, migration, and troubleshooting, though some report delays tied to time zones, inconsistent expertise, and occasional frustration when issues take longer to resolve. Answer based on 92 reviews Gym management ### How well does GymMaster work for managing a gym? GymMaster handles day-to-day gym management well, especially for memberships, billing, class bookings, access control, and reporting. Gym owners, multi-site operators, and reception staff often find it easy to run both staffed and 24/7 facilities, though some users want a better mobile app and more member community features. Answer based on 55 reviews ## Features AI summary Based on 4,076 Membership Management reviews Capterra reviewers point to these as the top features buyers look for in membership management software: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) GymMaster supports all three of the features reviewers rank highest: **Registration Management**, **Member Database**, and **Payment Processing**. Together, these capabilities help businesses manage new sign-ups, keep member records organized, and handle transactions efficiently, allowing teams to run day-to-day membership operations with greater accuracy and less manual work. Registration Management 4.6 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Payment Processing 4.6 (34) 61.76% of 34 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Dues Management 4.8 (9) 11.11% of 9 reviewers that rated this feature as important or highly important Track and collect membership dues Membership Renewals 4.7 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Electronic Payments 4.2 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Member Database 4.9 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members GymMaster 198 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Authentication: Verify the identity of users/devices to enable secure access - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Badge Management: Create, manage, and print wearable badges - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Belt Ranking Classification: Upload belt statuses and badges to student accounts - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Certification Tracking: Maintain personal certifications/qualifications - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Financial Reporting: Generate reports to assess the financial performance of an organization - Fitness Assessments: Administer standardized fitness assessments to gauge current fitness level - Fitness Performance Tracking: Tracks fitness and exercise performance - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Fundraising Management: Activities related to raising money for a specific cause - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - ID Scanning: Scan and validate an ID barcode - In-person Trainer: Designed for trainers who offer in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Newsletter Management: Create and update newsletter content to increase engagement - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Trainer: Designed for trainers who offer online sessions - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pre-Registration: Manage the pre-registration process - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Push Notifications: Trigger clickable pop-up messages - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Swapping: Managing and trading shift details between employees - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Virtual Classroom: Classes/sessions accessible via web browser of built-in video conferencing - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits - Wait List Management: Record, update and manage waiting lists - Waitlist Status Tracking: Track the position in queue in real-time - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Wireless Internet Access Control: Control and manage access to wireless networks --- Get Advice We can help you find the software with the features you need. Features 4.6 (157) 4.6 Based on 157 reviews ## Pricing Value for money 4.7 (152) Free Trial [View pricing plan details](https://www.capterra.com/p/57469/GymMaster/pricing/) Foundation (Software + Access Control) $89.00 Flat Rate,Per Month It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - SMS and Push Notifications - Staff Time Sheet Tracking Advanced (Software + Access control) $129.00 Flat Rate,Per Month It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - SMS and Push Notifications - Staff Time Sheet Tracking Professional (Software + Access control) $189.00 Flat Rate,Per Month It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Direct Bank Batch Processing - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - SMS and Push Notifications - Staff Time Sheet Tracking Enterprise (Software + Access control) Contact Vendor for Pricing It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Dedicated Hosting Options - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - RFP - SLA Agreements - SMS and Push Notifications - Staff Time Sheet Tracking Value for money 4.7 (152) 4.7 Based on 152 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (165) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (165) 4.8 Based on 165 reviews ## User reviews Overall rating 4.7 Based on 170 reviews Filter by rating 5(134) 4(25) 3(6) 2(1) 1(4) Mentioned topic Sorted by most recent CB Christopherq B. CTO Health, Wellness and Fitness ### "If you own a gym, gymmaster is right for you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 It is great adn the company assists in support quickly and eaaily, rarely in 5 years has any issue lasted more than a few hours at max. Pros GymMaster is the system fo auto attended gym management. The door access and bluetooth web application for entry make it great for my clients to use the gym and for us to manage access and billing Cons The set up opf the software is easy, the planning of the door strike adn camera for piggy backing took a professional electrician to install for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Ben W. Managing Director Health, Wellness and Fitness ### "Our Only Regret Is Not Switching Sooner" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 We operate No Limits 24/7 Health Clubs in regional Victoria, Australia, and GymMaster has exceeded our expectations. The software has become the backbone of our business, handling memberships, billing, access control, communication and reporting in one system. We particularly appreciate that the development team continues to release new features based on customer feedback rather than letting the software become outdated. Support has been responsive whenever we've needed assistance, and the platform has given us confidence to continue growing our business. We would have no hesitation recommending GymMaster to any fitness business looking for a modern, reliable and innovative management system. Pros GymMaster has been one of the best business decisions we've made. After more than 10 years with our previous software, I only wish we'd made the switch sooner. The transition was much easier than expected and the support from the GymMaster team has been outstanding. The system is modern, reliable and continues to improve with regular updates. Member management, 24/7 access control, online joining, automated communications and reporting have all helped streamline our day-to-day operations while giving our members a far better experience. Cons There was a learning curve during the initial setup simply because it offers so many features and customisation options. However, the support team was always available to help and once everything was configured it became very easy to use. We honestly struggle to find any major negatives. Switched from [Clubware](https://www.capterra.com/p/246110/Clubware/) After using Clubware for more than 10 years, we wanted a more modern, innovative and user-friendly platform. GymMaster offered better automation, a superior member experience, regular feature updates, excellent support and the flexibility to grow with our business. Looking back, our only regret is not making the switch sooner. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reasons for choosing GymMaster We considered Glofox, but a trusted recommendation from another gym owner pointed us towards GymMaster. During a conversation with a Glofox representative, they mentioned they had previously used GymMaster, which further reinforced our confidence in the platform. After comparing our options, GymMaster proved to be the best fit for our business, and our only regret is not switching sooner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2026 Hi Ben, Thanks so much for your extensive review! Love to hear you're loving the product and it's been great having you on board. Thanks, Conor, GymMaster JC Juan C. owner Health, Wellness and Fitness ### "Realm Fitness review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2026 \[sensitive content hidden\] and the support team have been very helpful through the process of opening. it eased up the stress from the grand opening Pros Gymmaster is easy to understand, once you sit down and see what they have to offer. members also have been enjoying the features of the app. Cons I wish there were more YouTube tutorials, to explain a few more things that the gymmaster has to offer or what we can do. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 24, 2026 Hi Juan, thank you for your feedback! Great to hear you and your members are enjoying GymMaster and all it has to offer. We hear you on the YouTube comments too - watch this space! Conor, GymMaster JE Janey E. Principal Health, Wellness and Fitness ### "Best gym software in the market." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 10/10. This is the 3rd gym software I have used and by far this has been the most affordable, most user friendly and sleekest looking. Pros I like that it is easy to use and lots of features. The most valuable thing to me that support from the team is always fast and east to get too. Cons All though I am very happy with all the options, one thing i do not like it that the automations are pre-set. I rewarded clients some merch without even knowing! Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) It had minimal options, was very basic and very expensive Alternatives considered [Wodify](https://www.capterra.com/p/159663/Wodify/) [Trello](https://www.capterra.com/p/211559/Trello/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing GymMaster good reviews from other gym owners in the area Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Hi Janey, thanks so much for your kind words, we genuinely appreciate it! Conor RM Richelle M. Office Administrator Facilities Services ### "A system that looks after your members/clients and you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2026 We are very happy with GymMaster. We feel confident that the system is secure and it suits our needs well. Being able to automate a lot of tasks that don't add value in our business has given us more time to do the things that really matter! Pros We use GymMaster for 24/7 gym management. We changed our management system around the covid outbreak and were really relieved with the support GymMaster extended to users throughout this time. The level of support you receive from the team is second to none - having direct phone access to support as well as being able to email help for more complex issues. GymMaster is also great value for money - it has meant that we have been able to unsubscribe to other 'add on' services/subscriptions that we now use directly in GymMaster eg, emailing our newsletters was previously done through Mail Chimp. Cons The initial set-up. GymMaster has comprehensive functionality and the process of changing over from our previous software and setting up GymMaster to align with our business practices was difficult and it took quite some time to get things working as we wanted them to and learning how to use the new software at the same time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2026 Thanks so much for the review Richelle, and in particular your thoughts on getting set up. We're always looking for any area we can improve on, so I'll make sure our on-boarding team gets your feedback. As always, let us know if you need anything! Jayden - GymMaster CA Chathu A. Owner Health, Wellness and Fitness ### "Outstanding customer service and after sales service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 I have been with Gym master now for 2 months as a patting customer but over 6 months since I have engaged with them in signing up as a customer. Experience has been nothing but amazing - I am very big on customer service and Gym Master has delighted me in that space. Pros It’s availability of customer services team ( hours) - and then being very knowledgeable and helpful. Cons The customer interface - would like it to look a bit more modern and user friendly although studio owner interface is very intuitive ( to a greater extend) Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing GymMaster Customer service , price and functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Shannon I. Customer Service Manager Health, Wellness and Fitness ### "Great customer service and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Amazing team of support staff for training, and to answer questions and help teach us how to use the platform! Glad we made the move to this system! Pros So far, GymMaster has been a great tool for managing our gym, but what really stands out is their customer support. Every time I’ve reached out (which as been a lot, since I truly want to understand all that the software can do for us) there have been no long hold times and the team has always been kind, patient, and genuinely helpful. They really listen when I explain what I’m trying to do or understand — and instead of just reading from a script or giving me generic FAQ answers, they actually look into my specific situation and find real solutions. It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that makes a huge difference. Highly recommend GymMaster for both the software and the incredible support team behind it! Cons The data transfer took a bit longer than we expected, but we had a lot of members in the system to transfer. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted to find a platform with a smoother membership sign up process and built in door access system Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reasons for choosing GymMaster Like the built in door integration system and the price structure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Egil B. CEO Health, Wellness and Fitness ### "Norway almost perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 Overall the experience is Good - our contact \[sensitive content hidden\] is very good to have, and the support is good. I think we could benefit from getting to talk to other scandinavian gyms that are using it so that we could learn from eachother. Pros overview, intuitive, uptime/working, possibilities are good Also the peolpe at the help-email is good Cons Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc. Alternatives considered [PushPress](https://www.capterra.com/p/172781/PushPress/) Reasons for choosing GymMaster because GM is not American - Kiwis are easier to work with :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB troy B. owner Health, Wellness and Fitness ### "excellent software and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 very good for the most part Pros We love Gymmaster - super easy to use - super awesome reports - great help line you can actually talk to a person that knows how the program works. Its been great for us and is always getting better - we have been with them since 2012. Cons some of the new support crew not as good as the originals- be good to get annual check in with a real expert to look over how we are using gymmaster and show us new updates / capabilities that we could use better Switched from [Fisikal](https://www.capterra.com/p/146151/Fisikal/) poor customer service Alternatives considered [Fisikal](https://www.capterra.com/p/146151/Fisikal/) Reasons for choosing GymMaster better for a full service gym Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP KIMBERLY P. owner Health, Wellness and Fitness ### "Must have for any gym" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 Costumer service is amazing, easy to use program, the member management is exactly what I was looking for. Pros GymMaster has been one of the best business decisions that I have made. The transitions to this system was as easy as it could have been and the team is extremely helpful. Cons I would love for them to implement a payment processor to update expired cards automatically and allow me to email my members. Other than that, I have no complaints. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody has terrible costumer service and high prices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/57469/GymMaster/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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