--- title: "GymMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GymMaster the right Pilates Studio solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/57469/GymMaster/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-05" --- GymMaster 4.7 (172) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 5th, 2026 # Reviews of GymMaster Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Richard B Owner ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “GymMaster sent me a new system AT COST, credited me for the system when I found it and sent it back and even made sure to ask how my move was going.“ August 20, 2026 Mitchell F ITHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Product name; cannot use an iPhone or iPad to connect a swiper for cc; POS does not allow for bill of material (cocktails with multiple ingredients) or multiple products pulling from same inventory (12 ounce or 16 ounce pours from a keg).“ March 25, 2025 HM Hosanna M OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The software has been a valuable tool for managing our gym, memberships, and daily operations.“ July 31, 2026 EB Egil B CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc.“ October 22, 2025 RM Richelle M Office AdministratorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “GymMaster is also great value for money - it has meant that we have been able to unsubscribe to other 'add on' services/subscriptions that we now use directly in GymMaster eg, emailing our newsletters was previously done through Mail Chimp.“ April 20, 2026 AS Amanda S Personal fitness coachRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The point of sale app is very difficult to use and I’ve had nothing but problems and looking stupid in front of people with menus that make no sense, screens, clicks, and absolutely useless payment selections.“ January 16, 2025 BW Ben W Managing DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We operate No Limits 24/7 Health Clubs in regional Victoria, Australia, and GymMaster has exceeded our expectations.“ July 24, 2026 AS Amanda S Personal fitness coachRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “A client can’t even pay with a card.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 172 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director Used the software for: 3-5 years ### "Simple and Effective Gym Management Software" October 27, 2026 5.0 Really great and have been using it for a very long period of time. No reason for me to change to any other platform for now. Pros Value for money and great support from GymMaster team whenever I face any issues. It's a compact gym management system that covers most of membership management and coaching management. Cons GymMaster Staff App can use a lot of upgrades to ensure accessibility for users to get things done quickly and on the go. Review Source R Reviewer Owner Manager Used the software for: Less than 1 year ### "Best business decision yet!" August 24, 2026 5.0 Pros I don’t even know where to start. As if an all-in-one hardware and software system for your gym isn’t good enough in the first place. This system integrates seamlessly with my billing/payment software. Steps happened on the back end I didn’t even know about and made my life easier. I am glad I went with them, the value is tenfold what I expected. Customer service is unmatched. Quick story— I recently moved to a new house. The movers put my GymMaster system in storage (I hadn’t opened the business yet) and I couldn’t find it, buried in a big shed. GymMaster sent me a new system AT COST, credited me for the system when I found it and sent it back and even made sure to ask how my move was going. Absolutely amazing. Cons Nothing! I have zero complaints about them. From the product itself to unmatched customer service, I have 0 complaints. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Gym masters " August 3, 2026 5.0 Overall, we’ve had a great experience with GymMaster. The software has been a valuable tool for managing our gym, memberships, and daily operations. The learning curve was much easier thanks to \[sensitive content hidden\] Pros \[sensitive content hidden\] ’s exceptional customer support. He is knowledgeable, responsive, patient, and always goes above and beyond to help us. Cons While my support experience has varied depending on who I spoke with, \[sensitive content hidden\] has consistently provided exceptional service. His responsiveness, expertise, and willingness to go above and beyond have more than made up for those inconsistencies. I hope the rest of the support team can match the high standard he sets Review Source R Reviewer CTO Used the software for: 3-5 years ### "If you own a gym, gymmaster is right for you" July 28, 2026 5.0 It is great adn the company assists in support quickly and eaaily, rarely in 5 years has any issue lasted more than a few hours at max. Pros GymMaster is the system fo auto attended gym management. The door access and bluetooth web application for entry make it great for my clients to use the gym and for us to manage access and billing Cons The set up opf the software is easy, the planning of the door strike adn camera for piggy backing took a professional electrician to install for us. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Our Only Regret Is Not Switching Sooner" July 26, 2026 5.0 We operate No Limits 24/7 Health Clubs in regional Victoria, Australia, and GymMaster has exceeded our expectations. The software has become the backbone of our business, handling memberships, billing, access control, communication and reporting in one system. We particularly appreciate that the development team continues to release new features based on customer feedback rather than letting the software become outdated. Support has been responsive whenever we've needed assistance, and the platform has given us confidence to continue growing our business. We would have no hesitation recommending GymMaster to any fitness business looking for a modern, reliable and innovative management system. Pros GymMaster has been one of the best business decisions we've made. After more than 10 years with our previous software, I only wish we'd made the switch sooner. The transition was much easier than expected and the support from the GymMaster team has been outstanding. The system is modern, reliable and continues to improve with regular updates. Member management, 24/7 access control, online joining, automated communications and reporting have all helped streamline our day-to-day operations while giving our members a far better experience. Cons There was a learning curve during the initial setup simply because it offers so many features and customisation options. However, the support team was always available to help and once everything was configured it became very easy to use. We honestly struggle to find any major negatives. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Realm Fitness review" July 21, 2026 5.0 \[sensitive content hidden\] and the support team have been very helpful through the process of opening. it eased up the stress from the grand opening Pros Gymmaster is easy to understand, once you sit down and see what they have to offer. members also have been enjoying the features of the app. Cons I wish there were more YouTube tutorials, to explain a few more things that the gymmaster has to offer or what we can do. Review Source R Reviewer Principal Used the software for: Less than 1 year ### "Best gym software in the market." June 5, 2026 5.0 10/10. This is the 3rd gym software I have used and by far this has been the most affordable, most user friendly and sleekest looking. Pros I like that it is easy to use and lots of features. The most valuable thing to me that support from the team is always fast and east to get too. Cons All though I am very happy with all the options, one thing i do not like it that the automations are pre-set. I rewarded clients some merch without even knowing! Review Source R Reviewer Office Administrator Used the software for: 3-5 years ### "A system that looks after your members/clients and you!" April 22, 2026 5.0 We are very happy with GymMaster. We feel confident that the system is secure and it suits our needs well. Being able to automate a lot of tasks that don't add value in our business has given us more time to do the things that really matter! Pros We use GymMaster for 24/7 gym management. We changed our management system around the covid outbreak and were really relieved with the support GymMaster extended to users throughout this time. The level of support you receive from the team is second to none - having direct phone access to support as well as being able to email help for more complex issues. GymMaster is also great value for money - it has meant that we have been able to unsubscribe to other 'add on' services/subscriptions that we now use directly in GymMaster eg, emailing our newsletters was previously done through Mail Chimp. Cons The initial set-up. GymMaster has comprehensive functionality and the process of changing over from our previous software and setting up GymMaster to align with our business practices was difficult and it took quite some time to get things working as we wanted them to and learning how to use the new software at the same time. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Outstanding customer service and after sales service " December 5, 2025 5.0 I have been with Gym master now for 2 months as a patting customer but over 6 months since I have engaged with them in signing up as a customer. Experience has been nothing but amazing - I am very big on customer service and Gym Master has delighted me in that space. Pros It’s availability of customer services team ( hours) - and then being very knowledgeable and helpful. Cons The customer interface - would like it to look a bit more modern and user friendly although studio owner interface is very intuitive ( to a greater extend) Review Source R Reviewer Customer Service Manager Used the software for: Less than 1 year ### "Great customer service and support!" November 6, 2025 5.0 Amazing team of support staff for training, and to answer questions and help teach us how to use the platform! Glad we made the move to this system! Pros So far, GymMaster has been a great tool for managing our gym, but what really stands out is their customer support. Every time I’ve reached out (which as been a lot, since I truly want to understand all that the software can do for us) there have been no long hold times and the team has always been kind, patient, and genuinely helpful. They really listen when I explain what I’m trying to do or understand — and instead of just reading from a script or giving me generic FAQ answers, they actually look into my specific situation and find real solutions. It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that makes a huge difference. Highly recommend GymMaster for both the software and the incredible support team behind it! Cons The data transfer took a bit longer than we expected, but we had a lot of members in the system to transfer. Review Source R Reviewer CEO Used the software for: 1-3 years ### "We love GymMaster!" October 23, 2024 5.0 Pros The software is very customizable and works well. The support team is very quick to respond to any issues or questions. There are constant updates and improvements. Cons It can be tricky to set up due to how many options there are, but that's also what makes it so valuable long-term. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Gym Master is amazing!" October 6, 2025 5.0 Love it - would recommend to anyone - any issues are always solved and love that I can call up any time and get immediate support from a human! Pros The support team is amazing - updates are regularly done Easy to use and personalise Reasonable and worth it Cons Can't duplicate contracts - so having to manually do this for a lot of differnt contracts. Client facing app is not as modern as other platforms - but it works, so thats ok Review Source R Reviewer Gym Owner Used the software for: 1-3 years ### "NEVER RECOMMEND!" May 28, 2019 1.0 At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT. Pros At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks. Cons EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Norway almost perfect" October 30, 2025 4.0 Overall the experience is Good - our contact \[sensitive content hidden\] is very good to have, and the support is good. I think we could benefit from getting to talk to other scandinavian gyms that are using it so that we could learn from eachother. Pros overview, intuitive, uptime/working, possibilities are good Also the peolpe at the help-email is good Cons Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Must have for any gym" October 15, 2025 5.0 Costumer service is amazing, easy to use program, the member management is exactly what I was looking for. Pros GymMaster has been one of the best business decisions that I have made. The transitions to this system was as easy as it could have been and the team is extremely helpful. Cons I would love for them to implement a payment processor to update expired cards automatically and allow me to email my members. Other than that, I have no complaints. Review Source R Reviewer Director Used the software for: 3-5 years ### "Excellent Software Easy to Navigate lots of extras " April 26, 2022 5.0 Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy. Pros The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system. Cons Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too. Review Source R Reviewer Gym Owner Used the software for: 3-5 years ### "Incredible Customer Service " December 8, 2020 5.0 I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future. Pros There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app. Cons The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury. Review Source R Reviewer Fitness Studio Owner Used the software for: 3-5 years ### "Amazing software and support" January 24, 2022 5.0 The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful! Pros It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end. Cons Truly everything we need to run our business and more. Review Source R Reviewer Admin Svc Specialist Used the software for: Less than 1 year ### "A+ Software!" November 9, 2023 5.0 We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster! Pros Customer Service, Ease of software, easy entry access Cons nothing to speak of, everything is of utmost excellence Review Source R Reviewer Owner Used the software for: 1-3 years ### "Review" September 3, 2019 5.0 Have helped reduce our admin hours Pros Customer support Dashboard Ease of use Reporting Cons Seem to have regular faults and errors across all areas of the software Review Source R Reviewer Director Used the software for: Less than 1 year ### "Gym Master Wins." October 3, 2019 5.0 I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect. Pros Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this. Boasting a huge degree of customization, I've found there's still a few things I'd like done - as soon as I raise a ticket with my request, less than 24 hours later I have a reply and usually they can provide what I've requested in the next 24 hours. AMAZING, considering other providers rarely reply to the first request at all. Support staff are probably the best I've ever seen. Nothing's too hard, and whilst I understand I am suppose to book in training times to use the platform, they never mind if i just pick up the phone for a quick chat to query things. There customer service is that of a face to face skilled/genuine salesman, not something you expect from a tech company in another country. Not to mention the rep in accounts & the rep in development, true to there word and make it all too easy. GM You have blown me away. Cons CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here. Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away. Review Source R Reviewer Owner President Used the software for: 3-5 years ### "Over seven years of wonderful experience with Gymmaster!" November 20, 2023 5.0 We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster! Pros The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes. Cons Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints! Review Source R Reviewer Director Used the software for: 3-5 years ### "Gym master is amazing!!!! " July 19, 2021 5.0 the software is so good, the support team are really friendly and always willing to help. Pros I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up. Cons non, i love everything about it, i really cant think of anything Review Source R Reviewer Gym Manager Used the software for: 3-5 years ### "Gymmaster" August 29, 2022 5.0 Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with \[SENSITIVE CONTENT\]. She is amazing. \[SENSITIVE CONTENT\] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow. Pros Love the gymmaster system. Easy to take on board. Just follow the steps. The team behind it all are great to deal with. Cons Would of loved to had some more one on one training in the office. We were just getting into organising this had covid it. Review Source R Reviewer Director Used the software for: 3-5 years ### "I can't recommend highly enough" May 4, 2021 5.0 We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software. Pros Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom. Cons Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.