# Page 3 | GymMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is GymMaster the right Gym Management solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/57469/GymMaster/reviews --- GymMaster 4.7 (166) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of GymMaster ## Showing most helpful reviews Showing 51-75 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RT Ricardo T. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommend." October 19, 2022 5.0 Have been 5years with the Team and have given amazing support since Day One.Thank you \[SENSITIVE CONTENT\]. Pros Gym master has a very user friendly point of sale system. Cons Nothing at all.I have yet to still book for more training to bring me up to date. Switched from [Clubware](https://www.capterra.com/p/246110/Clubware/) Better starter package options for small Clubs. Review Source Response from Treshna Enterprises October 28, 2022 Ricardo, thanks for taking the time to leave us this review. Glad to have you with us and to hear that you're still happy with the switch to GymMaster 5 years on! BM Barret M. Owner Used the software for: 1-2 years ### "Awesome Club Management Software - especially if you have a 24/7 club" December 21, 2017 5.0 Pros I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo. Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access. Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge. Customer service is great - you are not going to find this level of customer service in many other companies. Integrated billing is easy to use and works great - makes life easy. There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software. The software is getting new features all the time. Just in the last year I have seen a lot of great features added. Review Source Response from Treshna Enterprises January 3, 2018 Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for! PP Priscilla P. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Master is great gym management software." June 9, 2021 5.0 great software, great customer support. Pros Easy to use and effective. great customer support. Cons We enjoyed the gym master software a lot. not really a lot of cons with this product. Review Source Response from Treshna Enterprises September 18, 2022 Thanks, Priscilla. Appreciate your feedback! BB Ben B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Trouble adding members to paysafe" July 20, 2022 5.0 Overall, I love the product. There are some things that I'd like to be easier, but overall, it's a great product and I'm glad I found it. Pros Most of the features are easy to use with the exception of billing. It keeps track of sessions, who owes me money, and it generates reports which are helpful in making business decisions. Cons Adding members to paysafe is an arduous process which doesn't make me look good in front of customers. Review Source Response from Treshna Enterprises September 18, 2022 Ben B thanks for your feedback! Sorry to hear about your experience with Mindbody, but we're glad to hear you're enjoying the switch to GymMaster so far! Thanks for your note on the Paysafe front and for highlighting the features you find most useful. These points are extremely valuable for us to help prioritise future improvements to the system. Please be sure to reach out to our dedicated support team if you ever need any help, they'll do everything they can to make things as easy as possible! DH Deep H. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Gymmaster review" August 29, 2019 4.0 Overall experience with Gymmaster is great and i would recommend it to other users that need a software program for their fitness facilities. Its a great program for member base collection. Pros It's easy and simple to operate and navigate through the system. Keeps all data collection and helps track member activity. Shows business progress and what periods are peeking and not. Cons The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online. Alternatives considered [TSG](https://www.capterra.com/p/177955/TSG-Revenue-Management-Software/) Reason for choosing GymMaster The platform seemed more up to date and the layout was much more appealing. The design of the program was more appealing and newer than the other product we looked at. We also were recommended by other owners of gyms that gymmaster is what they used and it provided a great service for them. Review Source Response from Treshna Enterprises September 16, 2019 Thanks for this review Deep, We appreciate your feedback. I have alerted our technical team to the issue you've raised, and have been assured they are investigating. We look forward to speaking with you again soon. LJ Lora J. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software and customer support!" June 14, 2019 5.0 Pros I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with! Cons I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Review Source Response from Treshna Enterprises June 17, 2019 Lora, thank you for the wonderful feedback. We pride ourselves on being client focused and always improving the system for a better experience. This is supported by a great team who are always here to help when you need us. We look forward to working with you in the future ST Steve T. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "GymMaster the best CRM by far" September 3, 2020 5.0 I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience. Pros Its was very simple and effortless to transfer from our old clunky computer into gymmaster. \[SENSITIVE CONTENT HIDDEN\] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members. Cons Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing GymMaster Glofox was not managed in the ANZ region and the support was not too great. Switched from [Perfect Gym](https://www.capterra.com/p/143255/Perfect-Gym/) Thy were super crap and their support was poor. Review Source Response from Treshna Enterprises September 15, 2020 Hi Steve Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required. We look forward to growing with your business. TS Tosha S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing all around!" November 30, 2016 5.0 The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all. When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring. Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call. I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable. The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both! Pros It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features. Cons I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact. Review Source Response from Treshna Enterprises December 5, 2016 Thank you, Tosha! It's been our pleasure working with you over the last 10 months. PP Phillipe P. Ceo Government Administration Used the software for: 1-2 years ### "Aplicativo funcional e com um bom desempenho" June 12, 2023 4.0 Muito bom, prático e intuitivo. Pros Muito intuitivo e de alta praticidade com fácil implementação Cons Melhoria nas notificações sonoras para um melhor aproveitamento Review Source CC Casey C. President/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Value, Great Service" December 3, 2020 5.0 Pros I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer. Cons Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL Reason for choosing GymMaster I wanted an economical option and had gotten good reviews from others. Review Source Response from Treshna Enterprises December 7, 2020 Hi Casey, Thanks so much for leaving us this amazing feedback, we put a lot of effort into keeping our costs low while maintaining the best quality system and service possible, so it's always great to hear our customers are noticing! I will pass your idea on to the team for extra strong key fobs, can't say we have had this request before, but it's super handy to have this feedback on hand when making future decisions with suppliers. As for the members who love to rough up their tags in the meantime, we also recently have released the new option for Bluetooth door readers. This allows members to use their phone to enter the club via the members app without RFID tags on them all the time. Maybe a solution to consider down the track! TP Tyler P. Sole Member Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym Master is the best available for gym management software!" March 24, 2022 5.0 Fantastic product and customer service! Pros How easy it is to use and adapt to our needs as we grow. Cons Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software. Review Source Response from Treshna Enterprises September 18, 2022 Tyler! Thanks for dropping us this feedback. Glad to hear you're enjoying the system, we're all about helping our clients grow and our support team's at your disposal if you ever need help tailoring the system as your needs change over time. Thanks for your note on credit card processors. While we do already have several providers available in many countries, please be assured we recognise the importance of flexibility for choice and have already dedicated resources to building new partnerships and increasing the options available. rE raymond E. CPT Health, Wellness and Fitness Used the software for: 1-2 years ### "Gym master app" July 4, 2023 5.0 Pros The scheduling was very easy for my clients to use Cons The workout feature I used a different application for that Alternatives considered [FitSW](https://www.capterra.com/p/152377/FitSW/) Review Source JH Julie H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Software!" July 5, 2023 5.0 Love all the features that gymmaster provides (billing, email reminders, check-in etc) Pros The dashboard, the reminder emails that are automatically sent for payment reminders, the check-in logs and more Cons Not being able to use other credit card processing companies besides the ones listed in order for the billing to work. Reason for choosing GymMaster Tailgating feature Review Source KM Katalina M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Es intuitivo" July 18, 2023 5.0 Pros Este aplicativo es muy intuitivo y de facil aprendizaje. Cons Me ha pasado que cuando genero informes me aparecen con inconsistencias. Review Source JS Jill S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you from Prima" June 26, 2019 5.0 Thanks team for all your support and helping our family run studio grow xx Pros The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use! Cons I honestly had no problems over the last 3 year with the software. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster The customer service and approach to helping a new business get start up. Review Source Response from Treshna Enterprises June 27, 2019 Hi Jill. Thank you for the wonderful feedback. The team here are always happy to help our clients and it's great to know GymMaster has helped make managing your studio that bit easier. We look forward to working with you in the future. CP Chanda P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software. Amazing customer service." July 29, 2017 5.0 All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company. Pros When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!! Review Source Response from Treshna Enterprises July 30, 2017 So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined. TD Tara D. Co-owner/Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fully comprehensive" February 9, 2023 5.0 Analytics became easy! Pros It allows us to run our entire gym easily, remotely, and efficiently. Cons The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged. Reason for choosing GymMaster The versitility and options for business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was slow and frustrating. App always glitched. Review Source NV Noel V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best for easy to use " June 13, 2019 5.0 I had a great experience with them and plan I’m using them in the future Pros I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people. Cons I did not have a door system set up with the software. Not the company’s fault but it would have been nice Alternatives considered [Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/) Reason for choosing GymMaster Ease of use Switched from [ShapeNet](https://www.capterra.com/p/77428/ShapeNet/) Too hard to use for staff Review Source Response from Treshna Enterprises June 19, 2019 Hi Noel, thank you for the great feedback. We are pleased you found the system intuitive as we do try to make the functionality as easy to use for our clients. We wish you all the best and hope we can be of further assistance to you when you reopen. CC Carley C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" September 2, 2019 5.0 Have helped reduce our admin hours Pros Customer support Dashboard Ease of use Reporting Cons Seem to have regular faults and errors across all areas of the software Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster We have been with Mindbody before and hated it, so tried GM because the customer service and support is a stand out by far Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Desperate for a better option Review Source Response from Treshna Enterprises September 16, 2019 Thank you for taking the time to write this review Carley. Please let us know if you come across the faults or errors mentioned, our support team would like to investigate these. We appreciate your feedback. SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: 6-12 months ### "Become a master with GymMaster" October 1, 2023 4.0 Es un excelente software,sin duda alguna los de servicio al cliente son unos masters de la atencion! Pros Es un software que me impacta lo mucho que ayuda a ahorrar tiempo,y el soporte al cliente es excelente,te ayudan prontamente y eficazmente con cualquier inquietud o duda Cons Nada que añadir,es muy buena opcion,por ahora no tengo algo realmente negativo a destacar Review Source JJ Jacob J. Boss Man Health, Wellness and Fitness Used the software for: 6-12 months ### "The Grind Gym" July 8, 2022 5.0 Billing and client tracking seems to be helping me the most. Pros Tracking: memberships, visits, packages Payment tracking Membership portal Gym stats Cons I like everything that I use. My gym is training based not membership based. So I'm sure I would like it all if I used all the features. Review Source Response from Treshna Enterprises September 18, 2022 Thanks so much for your review, Jacob the Boss Man! Happy to hear we're ticking the boxes for the features you need. Be sure to get in touch with our dedicated support team if you have any questions, or would like to dip your toes in with some of the other features we've got on offer. SR Sherri R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Elite Fitness GymMaster Review" April 20, 2023 5.0 The customer service is awesome. The GymMaster team was very supportive during our migration to GymMaster software. Pros Customer Friendly and the wonderful customer service from the GymMaster team Cons Reports- Accounts Receivable reports and Billing Reports could be more detailed Reason for choosing GymMaster The accounting reports not just membership management Review Source VR Verified Reviewer Sports Facilities Intern Higher Education Used the software for: 1-2 years ### "GymMaster is easy to use and makes billing and membership management easy! " July 18, 2018 5.0 Easy membership management. Easy billing and point of sale. Great customer service. Pros I like how you can easily contact all of your members and that billing in integrated into the software. Cons Everything has been great! No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had! Review Source Response from Treshna Enterprises July 19, 2018 Thank you so much for this great review! We pride ourselves on our customer service, and enjoy working with our clients to find the best outcome for them. TM Tomi M. Gym Owner/Coach/Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Gymmaster " February 22, 2019 5.0 I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them. Pros The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs. Cons There is absolutely nothing that I cannot handle about this company. Review Source Response from Treshna Enterprises March 1, 2019 Hi Tomi, thank you for the wonderful review. We are thrilled to hear that GymMaster has made such positive changes to you and your members. We take pride in listening to our clients to determining their particular needs and assist where we can. Please don't hesitate to keep the suggestions coming as we are always looking for ways to improve the system for you. RT Reuben T. operations manager Health, Wellness and Fitness Used the software for: 2+ years ### "GymMaster Review" August 30, 2019 3.0 overal good as system is well laid out and easy to learn Pros Ease of use and the quick to answer help line offered when unsure of anything Cons system errors such as doors locking when not supposed to or changes made to the system that have effected members Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster convenience and how the system was able to integrate over many systems on our premises Review Source Response from Treshna Enterprises September 16, 2019 Thank you so much for this review Reuben, We appreciate your feedback and will continue to work with you on concerns raised. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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