# Page 4 | GymMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is GymMaster the right Golf Course solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/57469/GymMaster/reviews --- GymMaster 4.7 (165) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of GymMaster ## Showing most helpful reviews Showing 76-100 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jesse A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Review" March 1, 2022 4.0 Pros I like that the software is pretty user-friendly. Cons hard to figure out how to add additional trainers Review Source Response from Treshna Enterprises September 18, 2022 Jesse, thanks for taking the time to give us this review! Happy to hear you're finding the system user-friendly! Adding trainers should only take a couple of clicks, Settings > User Admin > Invite a new user (then you just choose the preferred access permissions). If you have any queries with this, please be sure to get in touch with our dedicated support team, they're all in-house and more than happy to help! Thanks again EH Emily H. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Purchase" August 2, 2019 5.0 The software helped set goals and reach them for my business. It also gave me the ability to have more freedom and worry outside of my business! Pros The software is simple to use and the company is very helpful with training on how to use it as well Cons Learning the new software updates, but I was able to contact the company to teach me. Reason for choosing GymMaster Gym Master is eager to help in all aspects of the software and other companies and software associated with them. The alternative products were vague and confusing. Review Source Response from Treshna Enterprises August 10, 2019 Hi Emily, thanks so much for taking the time to leave us this great feedback. We are so glad that GymMaster has helped you achieve your business goals and given you more freedom as a club owner! As part of the ongoing improvements and optimizations of GymMaster, we have recently implemented new measures to better inform clients of new features and updates to the system and how to use them. These include new in-app notifications for upcoming changes which link to online guides NR Nick R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied Customer" March 6, 2023 5.0 I love GymMaster and so do my clients. I couldnt ask for a better product. Pros The website and app are easy to navigate and set up classes. Cons I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them. Switched from [RhinoFit](https://www.capterra.com/p/166393/RhinoFit/) I did not like RhinoFit's viewing on a mobile device Review Source AD Abbey D. CEO Human Resources Used the software for: 6-12 months ### "Great product and customer service" August 19, 2019 5.0 The customer service/help team is very nice, responsive, and helpful. Pros The software works well and is capable of a lot. I love the way it fully integrates with the door access system. Cons Certain features are hard to learn and there's no manual. Luckily, customer service is good. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster I'd read negative reviews of Mindbody online about their customer service. I had very positive interactions with the gymmaster sales team, so decided to give it a try. Review Source Response from Treshna Enterprises September 2, 2019 Hi Abbey, Thanks so much for your great feedback, so glad you are finding the system helpful for your business. You will be pleased to hear that we are currently in the process of improving our documentation to make it easier for clients to learn and understand all the features offered in the system. MF Mesphin F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Customer Service!!!" September 13, 2019 5.0 Great! I loved it! I wish I can keep your software but our gym membership count is not high enough. Pros I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced! Cons I never fully experienced a "mobile" component of this software. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster Better pricing and service felt better. Review Source Response from Treshna Enterprises September 16, 2019 Hi Mesphin Thank you for such positive feedback. We are thrilled to hear you found the software easy to use and we always take pride in our great customer service. Wish you all the best and please don't hesitate to contact us if we can assist with anything else. CW Chris W. Owner/Head Instructor Used the software for: 1-2 years ### "Great customer service. Very user-friendly. " March 4, 2018 5.0 Pros Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs. Cons As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software. Review Source Response from Treshna Enterprises March 6, 2018 Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future. BM Bill M. Owner Used the software for: 2+ years ### "Having the Gymmaster system in my fitness center has been great! It's been extremely helpful. " March 28, 2018 5.0 Pros keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone. Cons Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active Review Source Response from Treshna Enterprises April 3, 2018 Hi Bill, thank you so much for the great feedback. It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access. Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere. TS Travis S. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Stadium " September 24, 2020 5.0 Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system Pros Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with. Cons We where hoping there would be a manual Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough Reason for choosing GymMaster The reporting features Review Source Response from Treshna Enterprises October 11, 2020 Hi Travis Thank you for the wonderful feedback, it's always good to hear how GymMaster management software has been easy to use and that the support team have assisted you when needed. Our manuals are generally all online, with a huge variety of supporting YouTube demonstrations to walk you through the different aspects of the system. We look forward to working with you as you grow. VR Verified Reviewer Certified Personal Trainer Used the software for: 1-2 years ### "GymMaster is an all in one solution" January 25, 2018 5.0 Pros GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly. Cons It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way. Review Source Response from Treshna Enterprises January 29, 2018 Thanks for taking the time to leave a review! KU Kelsa U. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing product" August 30, 2019 5.0 Pros We love everything about gymaster, it is cost effective, user friendly and the support is great. Cons Not much I can complain about. We like everything about this product. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Ezfacility was getting very expensive and didn’t work with our door system. Review Source Response from Treshna Enterprises September 16, 2019 Thank you Kelsa, we love your feedback and appreciate you so much! Thanks for this great review SH Stefanie H. Co-Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Review" September 3, 2019 3.0 Good Pros The software is easy to use and teach yourself. Cons Support, while awesome, it is hard to remember what the time change is. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster More robust Review Source Response from Treshna Enterprises September 16, 2019 Thank you for this review Stefanie, we appreciate you taking the time to send through your feedback. We have recently expanded our international support team, and increased our support hours to make it easier to keep in touch with us. BR Brianna R. Operations Manager Used the software for: Less than 6 months ### "HORRIBLE!!! Do not use if in the United States!" July 17, 2018 1.0 You need better support. When you delay companies days of incoming revenue, you no longer are an asset but a huge liability that we are paying to have! Must do better! I am terribly terribly disappointed, and upset that I allowed our developer to present this as an option. Pros New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work! Cons 1\. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours! 2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads! 3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer! 4. So much more! I am furious Review Source Response from Treshna Enterprises May 3, 2019 Hi Brianna We're sorry for the delayed response and that you had an unsatisfactory experience with us. GymMaster's support hours are 10am to 11pm Pacific time, which is displayed on our website and within the software itself. We do acknowledge there is limited support outside these hours, however, we also offer an emergency after hours contact for our client's with more time sensitive issues. We aim to provide solutions to our client's support issues within one business day. With regard to the issues experienced with GymMaster on your tablet, we recognize there are some limitations of the platform for certain browsers which may have been the cause. Fortunately we do offer dedicated apps for both staff and members which are designed specifically for use on mobile and tablet devices. SS Stefan S. Operator Sports Used the software for: 2+ years ### "Wish I had known about this years ago." August 30, 2019 5.0 All good here Pros Ease of use, functionality, search options, customization. Cons No problems at all, In the early days of learning the software was a little hard to get live customer support due to time zones, but they were extremely helpful. Reason for choosing GymMaster Speaking with the sales person was a warm and encouraging time which led me to believe that we were best off with GymMaster. Thanks Review Source Response from Treshna Enterprises September 16, 2019 Thanks for this great review Stefan, we have expanded our support team internationally to cover more time zones now. We really appreciate your feedback. ST Sarah T. Brand Manager Automotive Used the software for: 2+ years ### "Keeping track of fitness & gym membership" July 10, 2022 5.0 GymMaster helps me stay in control of my fitness schedule Pros GymMaster is straight forward & user-friendly. I log on most days to book Gym classes and manage of subscriptions. There is also a portal to order protein shakes & coffees for after your workout. Cons It would be great if they could incorporate a bit of a sharing platform for gym users to share their progress, motivation & support. Review Source Response from Treshna Enterprises September 18, 2022 Sarah, thanks for your feedback on your experience with us so far! Awesome to hear about your thoughts on the system from the perspective of a member. We hear what you're saying about bringing more social elements into the system! helping clubs build their community is definitely a big focus for us and you'll be pleased to hear we do have some projects in the works on this front! Thanks again! PL Paola L. President Consumer Services Used the software for: 2+ years ### "Rise Fitness" August 30, 2019 5.0 Pros The compatibility with the locking mechanisms at our gym allowing 24/7 access for our members. Cons The mobile app is not very robust and would be great for this to be optimized so our clients could use it more for many other things and for me to schedule clients, etc. also would be great to use for access into the gym. Review Source Response from Treshna Enterprises September 16, 2019 Thank you for this review Paola, we really appreciate your feedback. We are continuing to develop the app capabilities, please feel free to reach out to your client manager with any requests or ideas for improvement. RM Ryan M. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended " January 28, 2020 5.0 By far the best customer service I’ve ever worked with! I will swear by this 100%, and the software is great and easy to use! Pros Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business. Cons My only complaint would be that the with everything you get it doesn’t come with the door strike. Review Source Response from Treshna Enterprises January 30, 2020 Hi Ryan Thank you for the wonderful review. We are thrilled to hear our software has provided you all the tools you require to run your 24/7 facility. We look forward to growing with you over the years to come. WK Will K. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business." July 12, 2018 5.0 Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect. Pros The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience. Cons As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out. Review Source Response from Treshna Enterprises July 18, 2018 Thank you for your great review Will, we really enjoyed working with you and hopefully in the future we will work together again. PT Phoebe T. Marketing Co-ordinator Sports Used the software for: Less than 6 months ### "Customer Feedback" April 23, 2019 5.0 My experience with GymMaster has been exceptional. They have delivered an outstanding service and understanding each time we call for assistance or looking for the best option on how we can utililize the software more efficiently. Pros Cost saving and user friendly. The software has allowed us to set-up our schedule classes and other services to reflect our business needs. GymMaster’s reporting set-up and templates are taking our business to another level. The reporting allows our business to identify ways on how to improve our service and increase our revenue each week. As for the templates it has made is easier for us to reach out to our members daily. Our customize app has taken our business to another level. Our member finds it easy to access and use our app. Cons Sorry I don't have any cons about this software. Changing provider to GymMaster has been the best decision for our business (gym). Review Source Response from Treshna Enterprises May 1, 2019 Hi Phoebe Thank you for the great feedback. The team here at GymMaster are always thrilled to see how the software can make such a positive difference to our clients and the day to day management of the business. We look forward to assisting you further into the future. BM Brianne M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I've enjoyed my experience with GymMaster. The support team always answers my questions quickly." June 28, 2018 5.0 Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email. Pros Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs. Cons Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen. Review Source Response from Treshna Enterprises June 30, 2018 Thank you for the wonderful feedback. It's great to hear GymMaster is providing you with all the tools you need to manage your facility even when you are not onsite. We look forward to working with you as you achieve all your business goals. VK Veronica K. Front Desk Attendant Health, Wellness and Fitness Used the software for: Less than 6 months ### "gym " March 5, 2022 4.0 It is fine. I would like to see an option for being able to track childcare at the club as well. Pros I like the ability to print reports that can show us how the members are utilizing the club. Cons I do not think there is enough information collected in the billing section. Review Source Response from Treshna Enterprises September 18, 2022 Hi Veronica, thanks for taking the time to leave us this feedback! We do have options to tailor the questions or data required from members on sign-up, and we also have clients who run childcare through the system. So we may have existing options available to help you there. We'd love to help tailor your system to meet your requirements above, but will need a bit more detail to understand what you're needing. Please feel free to reach out to support and they'll do everything they can! Thanks again LJ Lee J. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Gymmaster " February 11, 2017 5.0 We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them. Pros Easy to use No down time Updates remotely Fantastic back up from service staff/tech staff Cons Nothing springs to mind, we probably don't use it to its full potential Review Source Response from Treshna Enterprises February 13, 2017 Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future KB Kenneth B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use" February 8, 2018 4.0 It was very easy to organize and create the memberships and different class options I wanted to offer. Pros The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers. Cons The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me. Review Source Response from Treshna Enterprises February 11, 2018 Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds! LB Lindsay B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Two Way SMS" August 29, 2019 5.0 Love it! Pros The ease of use, the customer service and the genuine one stop shop to all my business needs. Setting up the system is also EASY. Cons Currently there’s no 2-way SMS which means when clients reply you have to find the reply in your email then take it back to a separate SMS platform. The onboarding is good BUT it’s not as comprehensive as I’d have thought. There’s a lot of ‘need to know’ training and the rest you have to explore and ask questions. Review Source Response from Treshna Enterprises September 2, 2019 Hi Lindsay, Thanks so much for your review! Feedback such as this is very useful in helping us prioritize our continual improvements to the system and customer onboarding/support practices. JM Jacob M. co-owner Recreational Facilities and Services Used the software for: 2+ years ### "The Gym Douglas" November 27, 2019 5.0 Pros Easy to use, effective customer service, Cons Nothing, if we did have an issue, it was resolved with a phone call or website walk through Reason for choosing GymMaster you guys were ranked #1 in Gym hardware Review Source Response from Treshna Enterprises November 28, 2019 Hi Jacob Thank you for your review, especially hearing about it's ease of use. If we can help with anything at all you know where we are. MS Mike S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best customer service and very flexible software " August 29, 2019 4.0 Pros I like that the set up is pretty simple and the customer service is amazing Cons The workflow for client management, from trial to student to precious student, could be better. Review Source Response from Treshna Enterprises September 2, 2019 Thanks for the review, Mike! Glad you're enjoying the system, we will take your feedback on board for further development and improvements to GymMaster. Talk to a Capterra advisor for free and get results within 15 minutes.