# GymMaster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GymMaster Software - reviews, pricing plans, popular comparisons to other Membership Management products and more. Source: https://www.capterra.com/p/57469/GymMaster --- # GymMaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GymMaster ## What is GymMaster? Meet GymMaster, the only all-in-1 member management system with membership based bookings & bluetooth doors! The difference? Admin autopilot at fraction of the cost. Enjoyed for 30 years by thousands of gyms in 90+ countries. With automated member retention and a wide range of features (in-app and online) that will give your members the best experience. The one system replacing them all, better for you, your members & your wallet. No lock-in contracts, 60 days money back. Try it today ## What is GymMaster used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Gym Management](https://www.capterra.com/gym-management-software/)[Personal Trainer](https://www.capterra.com/personal-trainer-software/) Top alternative Featured Overall rating Based on 165 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $89 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GymMaster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gymmaster.com/&name=GymMaster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GymMaster 4.7 (165) VS. [4.4 (96)](https://www.capterra.com/p/143341/Hapana/reviews/) Starting Price $89 Flat Rate, Per Month Starting Price $285 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (165) Ease Of Use 4.3 (225) Value For Money 4.7 (147) Value For Money 4.2 (221) Customer Service 4.8 (160) Customer Service 4.5 (221) ## GymMaster alternatives [4.4 (351)](https://www.capterra.com/p/136861/Glofox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (607)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (341)](https://www.capterra.com/p/150357/Teamup/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (201)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/57469/GymMaster/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payment Processing 4.6 (31) 58.06% of 31 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Member Database 4.9 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Mobile Access 4.8 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Membership Renewals 4.7 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Online Booking 4.4 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Membership Management 4.7 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families GymMaster 198 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Verify the identity of users/devices to enable secure access Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and print wearable badges Scan barcodes to ensure accurate pricing and label tracking Upload belt statuses and badges to student accounts Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Offer to rent a booth to freelance professionals Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Monitor service demand and performance to plan for adequate resources that meet business needs Maintain personal certifications/qualifications Manage various distribution channels, build relations with channel partners, and track their performance Create and schedule group classes, recurring appointments, and private sessions, etc. Online registration for classes Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Electronic signing method that validates the authenticity and integrity of a digital document Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digital forms that are shared and accessed online Electronically collect payments for goods or services Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Access names, contact information, and roles of employees in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Database of frequently used, popular workout routines Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Generate reports to assess the financial performance of an organization Administer standardized fitness assessments to gauge current fitness level Tracks fitness and exercise performance Create custom workout plans for your clients based on their specific goals Designed for dance studios Intended for sports & fitness gyms For martial arts classes and studios Specific for use in spas and salons Designed for yoga and pilates studios Activities related to raising money for a specific cause Games or game-like elements to track progress and reward accomplishments Establish measurable goals and objectives and track their progress over a specific period of time The ability to reserve times in groups. Automatically find mutually available meeting time slots across multiple calendars Designed for trainers who offer online and in-person sessions Scan and validate an ID barcode Designed for trainers who offer in-person sessions Manage the instructor/teacher's schedule, tasks, responsibilities Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Report on the allocation and distribution of labor costs across projects Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Centralizing administrative & communication processes of an organization's members Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Make reservations on the go through a mobile device Manage and support multiple languages Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Create and update newsletter content to increase engagement Book meetings and appointments through a website or digital platform Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Track/log the amount of time employees worked per job using a timer Designed for trainers who offer online sessions Portal for parents to see and update childrens' info, track progress & more Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Adjust communications based on previous interactions or personal preferences Accept and process customer payments for products or services using hardware and software Manage the pre-registration process Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Trigger clickable pop-up messages Track/optimize rates in relation to usage Ratings/Reviews Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Allocate and manage resources, such as employees, equipment, facilities, and other assets Point or incentive based programs loyalty programs designed to increase customer engagement Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Managing and trading shift details between employees Track employee skills, competencies, training & qualifications Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Database of students to track personal information of individuals and families Create, manage and track all task activities and progression Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Request, track, and manage time off requests and vacation time Classes/sessions accessible via web browser of built-in video conferencing Allow organizations to streamline the check-in process for visitors. Track visitors and purpose of visits Record, update and manage waiting lists Track the position in queue in real-time Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Control and manage access to wireless networks Get Advice We can help you find the software with the features you need. Features 4.6 (152) 4.6 Based on 152 reviews ## Pricing Value for money 4.7 (147) Free Trial [View pricing plan details](https://www.capterra.com/p/57469/GymMaster/pricing/) Foundation (Software + Access Control) $89.00 Flat Rate,Per Month It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - SMS and Push Notifications - Staff Time Sheet Tracking Advanced (Software + Access control) $129.00 Flat Rate,Per Month It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - SMS and Push Notifications - Staff Time Sheet Tracking Professional (Software + Access control) $189.00 Flat Rate,Per Month It includes: - 24/7 Door Access - Advanced Member Retention Tools - Automated Billing - Automated Email - Automated Tasks and Events - Classes and Club Resources - Comprehensive - Custom Development - Direct Bank Batch Processing - Flexible Reporting - Franchise Reporting - Integrated Payment Processing - Integration With Third Party - Invoicing - Management of Bookings - Marketing Tools - Mobile Member App - Online Sign Ups - Point of Sale and Inventory Management - SMS and Push Notifications - Staff Time Sheet Tracking Value for money 4.7 (147) 4.7 Based on 147 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (160) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (160) 4.8 Based on 160 reviews ## User reviews Overall rating 4.7 Based on 165 reviews Filter by rating 5(129) 4(25) 3(6) 2(1) 1(4) Mentioned topic Sorted by most recent CA Chathu A. Owner Health, Wellness and Fitness ### "Outstanding customer service and after sales service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 I have been with Gym master now for 2 months as a patting customer but over 6 months since I have engaged with them in signing up as a customer. Experience has been nothing but amazing - I am very big on customer service and Gym Master has delighted me in that space. Pros It’s availability of customer services team ( hours) - and then being very knowledgeable and helpful. Cons The customer interface - would like it to look a bit more modern and user friendly although studio owner interface is very intuitive ( to a greater extend) Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing GymMaster Customer service , price and functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Shannon I. Customer Service Manager Health, Wellness and Fitness ### "Great customer service and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Amazing team of support staff for training, and to answer questions and help teach us how to use the platform! Glad we made the move to this system! Pros So far, GymMaster has been a great tool for managing our gym, but what really stands out is their customer support. Every time I’ve reached out (which as been a lot, since I truly want to understand all that the software can do for us) there have been no long hold times and the team has always been kind, patient, and genuinely helpful. They really listen when I explain what I’m trying to do or understand — and instead of just reading from a script or giving me generic FAQ answers, they actually look into my specific situation and find real solutions. It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that makes a huge difference. Highly recommend GymMaster for both the software and the incredible support team behind it! Cons The data transfer took a bit longer than we expected, but we had a lot of members in the system to transfer. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted to find a platform with a smoother membership sign up process and built in door access system Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reasons for choosing GymMaster Like the built in door integration system and the price structure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Egil B. CEO Health, Wellness and Fitness ### "Norway almost perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 Overall the experience is Good - our contact \[sensitive content hidden\] is very good to have, and the support is good. I think we could benefit from getting to talk to other scandinavian gyms that are using it so that we could learn from eachother. Pros overview, intuitive, uptime/working, possibilities are good Also the peolpe at the help-email is good Cons Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc. Alternatives considered [PushPress](https://www.capterra.com/p/172781/PushPress/) Reasons for choosing GymMaster because GM is not American - Kiwis are easier to work with :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB troy b. owner Health, Wellness and Fitness ### "excellent software and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 very good for the most part Pros We love Gymmaster - super easy to use - super awesome reports - great help line you can actually talk to a person that knows how the program works. Its been great for us and is always getting better - we have been with them since 2012. Cons some of the new support crew not as good as the originals- be good to get annual check in with a real expert to look over how we are using gymmaster and show us new updates / capabilities that we could use better Switched from [Fisikal](https://www.capterra.com/p/146151/Fisikal/) poor customer service Alternatives considered [Fisikal](https://www.capterra.com/p/146151/Fisikal/) Reasons for choosing GymMaster better for a full service gym Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP KIMBERLY P. owner Health, Wellness and Fitness ### "Must have for any gym" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 Costumer service is amazing, easy to use program, the member management is exactly what I was looking for. Pros GymMaster has been one of the best business decisions that I have made. The transitions to this system was as easy as it could have been and the team is extremely helpful. Cons I would love for them to implement a payment processor to update expired cards automatically and allow me to email my members. Other than that, I have no complaints. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody has terrible costumer service and high prices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jodi T. Owner Accounting ### "USE THIS COMPANY!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2025 I love you guys! I love \[sensitive content hidden\]! Don't let that one go!!! She made my worries go away! I don't have one bad thing to say about GM. There have been 3 companies since I have been here try to make me change and NO WAY! I love the system and I love the people. Not going anywhere!!! Pros \[sensitive content hidden\] was great! She made all my worries go away and fast. I am so grateful she answered the phone! I just started at our gym 5 months ago and I have been so spoiled by GM. They customer service has been the best I have experience and I worked in customer service for over 22 years. I love you all. You are very lucky to have the people you have. They are on top of it!! Cons No cons! but I was on hold for 25 minutes before I spoke to her. I found out she was the only one working during that time. I felt bad. So maybe more employees on at the hour? But I was happy!!! I just worry other may not be as understanding? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TI Theresa I. Owner Operator Health, Wellness and Fitness ### "This was the best upgrade we have ever made for our business! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2025 We are only two weeks into working with GymMaster and only 3 days of launching and we couldn't be more impressed with every function this system has to offer! We highly recommend this gym and fitness management software to everyone! Pros Easy to learn & use – intuitive interface that doesn’t take long to figure out. All-in-one solution – membership, billing, bookings, and access control in one place. Customizable memberships – flexible options for different member types. Access control integration – smooth connection with doors, gates, and entry systems. Online member portal – convenient for sign-ups, payments, and class bookings. Automated reminders – saves time chasing payments or missed bookings. Reporting & insights – helpful data on attendance, revenue, and member trends. Great support team – responsive when you need help. Mobile-friendly – works well for staff and members on phones. Saves time – reduces manual admin tasks so you can focus on members The most effective and secure all in one system that money can buy! Cons I can honestly say i have nothing negative to say about GymMaster! Even when you run into a problem, contacting support is extremely fast and problem is resolved within minutes Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) We hated everything about this company - It was not easy to use - To many Intergrations - extremely challenging club management - hard to track members and update the system. We basically had to manually do everything Everday - hard reporting, membership updating, chasing decline cc and renewing memberships effectively Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NN Nadine N. Owner Health, Wellness and Fitness ### "Gym Master is amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Love it - would recommend to anyone - any issues are always solved and love that I can call up any time and get immediate support from a human! Pros The support team is amazing - updates are regularly done Easy to use and personalise Reasonable and worth it Cons Can't duplicate contracts - so having to manually do this for a lot of differnt contracts. Client facing app is not as modern as other platforms - but it works, so thats ok Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing GymMaster Better priced, more functionality, easier to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mitchell F. IT Health, Wellness and Fitness ### "Flexible & Robust Member Management Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2025 We have worked with GymMaster for close to 6 years. Their ability to make their system meet our needs has been fantastic. We have individual memberships but aggregated billing on a monthly basis for linked members; events which allow us to send links to members to register; sign waivers, fill out questionnaires; and enter credit card information and more. While a learning process with some bumps along the way, GymMaster support was always there to help us make it work. Pros Help and support in solving problems and modifying software to meet our particular needs. Cons Product name; cannot use an iPhone or iPad to connect a swiper for cc; POS does not allow for bill of material (cocktails with multiple ingredients) or multiple products pulling from same inventory (12 ounce or 16 ounce pours from a keg). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Amanda S. Personal fitness coach Recreational Facilities and Services ### "Worst Point Of Sale System on earth " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 January 16, 2025 Terrible. The point of sale app is very difficult to use and I’ve had nothing but problems and looking stupid in front of people with menus that make no sense, screens, clicks, and absolutely useless payment selections. A client can’t even pay with a card. Can you please just make it easy to add other cards for a one time use for point of sale? Pros I can’t think of anything I like in particular. Cons How difficult can it be to simply charge a customer for a sale? I have 6 \*useless\* options to charge a client such as cash, voucher, and check, and none of the 6 options to charge a client includes charging their debit or credit card. ??? This is beyond frustrating and baffling, can I please just simply charge a client without 10 screens and clicks and menus please good god. Switched from [PTminder](https://www.capterra.com/p/144027/PTminder/) Gym I work at made the change, wish they hadn’t. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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