Who Uses This Software?

StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.


Average Ratings

300 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Star Chapter
  • www.starchapter.com
  • Founded 2008
  • United States

About StarChapter

Board volunteers of local association chapters save time and money with StarChapter! The software combines emails, event registration, membership, website design, and payment processing all in one place. A StarChapter Project Manager will set up your service with you, coordinate the project for you, and train users even when the board transitions. Customers get access to 24/7 online technical support and unlimited industry and training resources.


StarChapter Features

  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

StarChapter Reviews Recently Reviewed!


Room for improvement, but outstanding product & service

May 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Although there's much room for improvement in certain functionalities, StarChapter provides an outstanding product & service and their tech support staff has always been extremely professional and well versed in all things website maintenance.

Cons: 1) Somehow your organization needs to find the budget for true novice to intermediate tech support to handle incoming calls, assisting with the rudimentary or emergency items. Currently, Customer Service Agents solely manning the phones to either set up Tech Support Tickets or redirect customers to go online followed by a 24 - 48 hour wait time for an initial response. By the time the client receives their email answer or online chat meeting, it could be 3-6 business days later in total.

Remember, your client's bottom line is priority #1. If there's a problem with either of the following (to name a few), you've just caused your client unnecessary setback and frustration:

A problem with their payment gateway connection.

A problem with their membership or event registration processing correctly

A problem with email blasts going out correctly

2) Update your website portal to include proper "how to" instructions. I'm sure you feel you've already done so but 80-90% of the time, this is not the case for those clients that are self-doers.

3) For 3 years I've been working with StarChapter and must have suggested at least a dozen good suggestions for your website engineers to create/fix and still have not seen the changes produced. I've even offered to pay out of pocket for these changes and yet still no further action is available.

Overall: The ACFE has 188 chapters world wide. I'm the Vice President of the San Diego Chapter and a member of our National Leadership Council of 12. I'm asked routinely throughout the US about StarChapter and sing your praises for the outstanding job you do. In hindsight, I'm hoping StarChapter does get the opportunity to begin showing signs of growth and maturity in their website platform and processes.

I'm saying this from a truly humble place myself as I've just taken our own local chapter from 26 members (7 of which were board members) to now over 100 by biting the bullet and making the changes necessary to move us forward.

StarChapter as a Platform

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is a learning curve to get familiar with the program, but once you do, it is pretty straightforward and relatively user friendly. It is nice to be able to use one platform for the website, events, and email communications.

Cons: Creating the events and communications can be frustrating from a formatting perspective if you aren't used to it - but that is the same in most platforms. And also like most platforms, there are some quirks that you end up just working around to get it to do what you want.



It's hard to keep the bookkeeping 100% accurate, so I wouldn't utilize StarChapter's reporting as your only source of financials.

Overall: It's 100 times better than the Wordpress platform we used previously, especially with regard to the membership piece. The four pieces of advice I would give are that:



1) it will make your life a lot easier if you have a central person who will be mostly responsible for knowing how to use the platform and doing most of the work on it.

2) If you are switching from an existing membership platform to StarChapter, anticipate that there will be bumps. Not horrible, but it will take a decent amount of time once it launches to get your membership acclimated to the new system and make sure the information is correct. Not everything will transfer over exactly the way you thought it would. Emails will need to be verified before anyone will be able to receive what you are sending. There is some hand holding of the membership during this stage.

3) Take time to get your members and non-members verified so that people are actually receiving your emails.

4) If you can, have a payment portal as part of your StarChapter system.

StarChapter Customer Support never makes me the fool

Oct 05, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of learning how to do stuff for someone who isn't a technology nerd. Sometimes that means my current intern has to look at the video and then show me, but once the lightbulb goes on, I can do 'most anything.

Cons: Some of their training videos have left me wondering what I just watched. That's when I reach out to a digital native / millennial to help me "get it." Or, I submit a job ticket.

Overall: Having been with StarChapter for a couple years now, I really like the customer service experience. I've learned to check out the online videos (sometimes beyond my understanding), but I have learned that -- if things aren't clear -- submitting a Job Ticket gets a quick response. And unlike some other software companies I've used (but won't name), the people who talk to me or email back and forth with me until I understand NEVER make me feel like I'm the idiot who doesn't understand functionality. That's so refreshing! If you're a small one-person office like I am, with sometimes-help from college interns, I highly recommend StarChapter. They offer reasonable pricing with no long-term contract. They let you take your time in adopting the different feature capabilities. And once you're up and running, they're an awesome value for the monthly spend!

Recommendations to other buyers: It may not have all the bells and whistles that some companies demand. I've had Board members (whose companies likely pay the big bucks for fancier functionality and I.T. people to work with it) that think our software should do things it cannot. But for our purposes, it's been a HUGE success and a GREAT value.

A great value

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the newsletter feature the most. I can create digital newsletters by template.

Cons: The cons for the software are that it doesn't fit with how our association works. The software is more designed for "chapters" of associations as opposed to a single association. We have COMPANIES as members (we are a 506(c)(6) trade association), and staff of those member companies are also considered members. So the billing/invoicing feature doesn't work for us, nor does the online registration for the most part. I also don't use the mass email feature because we leave it up to our members to create their own accounts, and there are thousands of individuals who might do this. It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact. I also use CC for online registrations. I use QuickBooks for all invoicing and for our membership database. The software witih StarChapter simply doesn't work in the direction I need for our type of association.

Overall: The customer service/tech support department is great. They are responsive and problem solvers. One of the great features of this software.

Easy to use, great customer service

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The majority of the software makes it very easy to manage our chapter's website, from meetings and payments to board transitions and communication. StarChapter provides ample live and pre-recorded instructional videos, as well as an extensive "knowledge base" of articles. When I can't find what I need, or when there is a problem, I can submit a support ticket. I always get a response in under 24 hours, usually less than 12.

Cons: If you want to create complicated web pages (more complex than the template pages that are provided), you need to know a bit more about website design. It's not as user friendly for those who aren't tech savvy. Also, sometimes the editing/formatting features can be a bit frustrating, like using tables and things for page design.

Overall: We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.

StarChapter Review 10/23.2018

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Top items:

1) Ease of access from any location.

2) Ability to have most of the associations information in one spot

3) Email communication

4) Reports available. Love the graphs for membership, meeting attendance, etc...

5) Love that the members can download the meetings they attended to track their own CEH credits.

6) Love how the support team gets back promptly on issues.

7) The newsletter StarChapter sends out although finding time to read it gets in the way.

8) The ease of using it. It's not hard to train others to use it.

Cons: Least liked:

1) Email verification.

2) The difficulty to find where to change some information and the need to ask what page it is on.

3) Renewing a members dues from administrative point of view has been difficult.

4) Would like notification of any issues concerning members.

5) Screen size for creating an event. Would like it bigger.

Overall: We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members.

I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

Top of the line association management

Oct 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons: There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

Overall: I highly recommend Star Chapter to every association leader looking for an effective, efficient and affordable comprehensive association management system. Star Chapter does it all for each of my chapters; membership management, event management, communications, online payments and reporting. If you're looking for one solution that does it all, look no further!

Recommendations to other buyers: System administration is easy to learn. Training and tech support is excellent. The Star Chapter team is very responsive and helpful, quick to answer questions and helpful in offering solutions.

Complete & easy to use. Great support

Jun 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Complete, Easy to use, we can have more then one person work on the back end We dont'' need a "software guy" to make it work.

Cons: The initial learning curve is something you have to deal with but its much easier than learning Joomla or HTML.

Overall: After a disastrous experience with another solution we turned to Star Chapter. We received terrific help getting started. With the help of our starchapter project lead, Erin, we were up wiht an operating with a professional website in 2 WEEKS. We started the first week of December 2015 and were up Before Christmas. And it all worked!

We update the site regularly. When we run into something we don't understand the StarChapter support is there to help. We have always gotten a solution within hours of asking. We had one time when the site was down. Within minutes of sending the email to support we were up.

I think the StarChapter solution and the support team are great. Anyone with a professional society or similar membership group should look at this solution seriously.

Recommendations to other buyers: For new users find a few site designs you like so your implementation leader has something to reference. Also use it for a while as is. We haven't found anything we couldn't do. It may be a different process then with another solution but as long as it functions properly do you really care that its not like the other site? Also take the time to do small group training with your fellow board members. We did it based upon function using our live site.

Outstanding comprehensive association management system

Jan 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros: Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons: I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Does a lot of things but not easily

Apr 05, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've worked with several CM software programs as well as web design software. While this ultimately does what you need it to do, it takes more steps than necessary. Simple things like having a pull down list of pages on your site to link to are missing meaning you have to know the URL of a page to link it in another page or an email. There isn't even easy access to your photos. You have to go through at least 10 steps just to edit a photo when there should just be a photo editor just like there is a page editor. Other things such as erasing membership information from expired members (you don't know if you are reaching out to someone that was a member last year or ten years ago) and the need to upload information several times depending on where you are using it (on the website vs in an email vs on an event page) make it not very user friendly. Even with registration for events, the page that shows the registrations isn't the same page where you download the registration from. You have to go to a different registration page for that. Too many steps to do the simplest things. It also doesn't have options for sorting or filtering by any column. If someone has a balance, you can't see what that balance was for. You can't sort who opened an email in alphabetical order or by time. You can't look at a member profile and see what events they attended or if the last time they opened an email. You also can't have members update their information at the time they renew their membership. You have to try to get them to go in after the fact to make updates.

However, with all of this, my biggest pet peeve comes when creating questions for event registration and when selecting multiple choice, space is only given for one option. You always have to click - add another choice. Why? Obviously there should automatically be two choices if it's multiple choice - that's what makes it MULTIPLE choice. It's these types of little annoyances that you find in several places that make you wonder if the people that designed the software ever use it or used any other CM software before being hired to design Star Chapter.

StarChapter- A Website For Organizations

Jan 28, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have used StarChapter for our organization (ASHRAE) since 2012 and for our organization (AEE) for 4 months. ASHRAE has 1900 members and AEE has 250 members. To summarize, this is a fantastic Website for any any size organization. When you are a new customer you have a bunch of templates to pick from and Customer Support (CS) gives you personal attention to get your site set-up. There is also a package to fit just about anyone's budget. Setting up meetings and sending out mass emails of any type is a snap.

Pros: 1.Great Great Customer Support. Inquires are replied to promptly and accurately. 2.Most of the features you use regularly are intuitive. 3.The software has so many features that anything is possible to do. 4.Members can pay by credit card in advance for meetings. 5.Once you are set-up and using it it is very easy to maintain. 6.You can assign different tasks to your board (like someone for announcements or emails or treasury, etc.). 7.Easy to post all event pictures. 8.CS sets your site up to your specific requests. 9.There are tutorials and live webinars on everything with a Help Center to search.

Cons: 1.If you REALLY REALLY want to get into the nitty-gritty of webmastering it is not intuitive but if you are adventurous you can learn. CS will also direct you. 2.Their newsletter feature sucks. We get around that by producing our newsletter with adobe/word and posting it on our site.

Great from the Members view. Need more flexiblity from the Administrator side.

May 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The feature that I like the most is being able to see when someone opens an email.

Cons: The creating and editing features for meetings and emails are not flexible. There are limited font options. The editing area is not very large. When you use the preview option to see what it will actually look like, the size is compacted. So, you are not really getting a view of what will be displayed or sent out.

There is no an option to display or see some of the fields on the member record. The membership type can not be displayed in the member manager or in the member directory. You can only select/search for it in the flexible view. You have to go into the record to see what the type is since a member can have more than one type.

Good Basic Tool

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for setting up & tracking memberships & meetings.

Cons: A bit rudimentary. There are areas where the website makes steps too convoluted.

Overall: Decent. It gives us the basics we need but would be great if the system was a bit more robust. Areas of opportunity:

1. Website will not track a started membership without causing issues. If you start a membership but don't finish all the way to pay screen it acts like your a member but there's no way for you to continue your order. The person supporting site then has to go back and either contact the member who didn't finish and manually enter them or delete the started profile and begin again.

2. When you order multiple tickets under same name (like in meeting you're doing for a golf tournament) you have to fill out the same person name over & over. No way to bypass or say same as above.

3. No place to put orders for things that don't relate to membership and/or meeting. It'd be great to have a section for these types of things that we sell. For example, A yearly sponsorship that can be ordered at anytime on website but doesn't confuse the dues system. Which brings me to point 4

4. Currently if they order anything listed in dues it acts as if the member has renewed. So if they order a name change it's acting as though they paid their dues but they didnt.

Small Texas Association

Dec 22, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The email communicating system.

Cons: The mismatch of options on the front end, individual profile end, and admin end of the site.

The inability to set standard views for daily use (defaults for individual members)

The complicated way the profile editor is displayed.

The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Overall: There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

Recommendations to other buyers: This list is long. I only have previous experience to compare, but some functions of the system are really good, but others are difficult to manage. The overall view of the admin area is cumbersome and wordy and difficult to read. The inability to set defaults for admins, ex: I want to always view at least 50 or 100 members, viewing 5 members at a time doesn't help me and resetting it every-time is annoying. The same goes for dates. Our dates for member search start at1950, but our Association wasn't even established until 1985, that means every-time we need to search we have to change the dates. It's all just a bunch of extra steps and mismatching that make using the system difficult.

Easy to use and affordable

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons: Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send. If it were like mailchimp or constant contact, that would be better.

Overall: Database information, reports are limited but its better than nothing, which is what we had before. Ability to let my committees and board find out info without me doing or sending it.

Work Made Simple Thanks to StarChapter

Oct 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about StarChapter

Cons: I have not come across any cons

Overall: We have been with StarChapter for many years and I couldn't be more pleased. The ease of the website and database makes my work life so much easier. The website was extremely easy to implement. Our membership loves the ease of the website too. I have needed to use the StarChapter Customer Service on occasion (especially for things I don't use often) and they are very prompt and attentive. They follow up afterwards too. StarChapter cares about you as much on day one as they do five or six years down the road. They are constantly striving for excellence. I would highly recommend StarChapter!

Recommendations to other buyers: None

setting up event using Star Chapter

Nov 07, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The campaign functionalities cover email, survey, tickets etc. One stop shopping.

Cons: Hard to understand how to set up tickets, coupons and vouchers.

Not sure how to refund the ticket.

Overall: It would be nice if you have some instruction on your screen. My team is not familiar with Star Chapter and it is challenging to support our events. Is it possible to schedule a webinar training with real person who we can ask questions?

Recommendations to other buyers: Instead of respond to the inquiry via the support section on the site, please contact the customer by phone and have a conversation to understand the issue. It will be good if we can get support after 4pm since we are all volunteers and may not always be able to call before 4pm.

Vendor Response

by Star Chapter on November 08, 2016

Thanks for posting your review, Emily! I StarChapter customers can schedule an on-demand training with a StarChapter Specialist anytime! Please request training by either opening a support ticket through the Admin Area of your StarChapter software or emailing customercare@starchapter.com.

When you send the email/open the support ticket, we advise you include the best way you wish to be communicated (phone/email) and your availability. Our team works 9am to 5pm EST and would be able to schedule a training after 4pm, per your request.

We value your feedback!

There are a lot of choices, Star Chapter works for us

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We adopted Star Chapter after using Abila and did not miss a beat. The people are good to work with.

We are a two person office and the other person, not me, does the work on the Website and I do the Database.

Cons: Some of the functionality is clunky. Since I focus on the database, it works ok for me. We have company memberships which causes some problems.

Overall: Star Chapter provides a good alternative for our size operation (about 3/4 million). I think you should check out all options before deciding on SC, but it works for us.

Capterra loader

Board of Directors Best Friend

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that all the documents, such as board meeting notes, marketing material and more can be saved on StarChapter. Sometimes it's difficult to contact one of you board members, they may be out on vacation or in meetings all day. Know I can just go into StarChapter and get what I need without having to reach out to other members. It also has a great dashboard that gives me membership details along with sales details.

Cons: It does not allow you to create and mail out CPE certificates for members. This would be an huge plus!

Overall: StarChapter has simplified filing, sales and membership issues. Don't know how we did it when it was so manual before.

Starchapter is a life saver

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the ability to have all of our chapter info in same system

Cons: I would love Starchapter to have a pay button on meeting registrations so attendees could pay by credit card after registering. Right now, they have to make the decision to pay at time of registering but it would be nice if they had the pay option link on registration if person decides to pay later on with credit card.

Overall: I have been very happy with Starchapter and look to continue using the software for our organization.

Customers First!

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is fairly easy to navigate and the customer support is fantastic!

Cons: I wish there were more font options and better tools for design work. I also wish we could make the sponsor sections on the front page look better....

Overall: Star Chapter allows our non profit association the ability to manage not only our website but also our membership, communications and dues payments. It also allows us advertising opportunities. Star Chapter has amazing customer service and support! I would recommend them to other non profits.

Starchapter - Bang for your buck

Oct 23, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you get the software set up it really gives you power to do most of the things you would want to. There customer support is helpful as long as you are okay with a ticketing type service

Cons: Not the most intuitive type software but sometime with the power to do most things you have to give up some intuitiveness. It does not have open API's to be able to link with conference software or conference software integrated.

Overall: It was a slower start trying to learn the software but the support staff is pretty patient. They do offer training classes. I looked at many other systems but for what you are able to do StarChapter offers great value.

Helped turn our Association around

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, training readily available, and very responsive customer service.

Cons: N/A

Overall: After developing our own website on a very small budget, we found it difficult to recruit new members. Bookkeeping and membership rosters were difficult to maintain using a series of spreadsheets and other pieces of software cobblde together. We were so impressed with the demo by StarChapter, the implementation process, and customer service. Our website looks amazing, our reporting is so much easier, and we really feel like we get a fantastic product for a great price.

Recommendations to other buyers: No

All the features we need in one place

Jan 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, lots of documentation to help you figure out how to make changes,

Cons: Guests that have registered for our events are listed as Attended automatically even before the event has taken place. it should just say "registered" or "paid" and then maybe during the event there should be an interface to check people in live to say if they attended or were a no-show. more ways to track event participation statistics and demographics.

Overall: My chapter used to use at least three services to manage our email announcements, program registration, and website administration. Now we can do all of that in one place with our StarChapter site. The site is very easy to manage, even for those with minimum website administration experience. When there is something we can't figure out ourselves, we can look up how to solve our problem using the extensive tutorials and guides or contact the friendly and responsive help team.

There are some limitations, such as to what extent you can customize your site, but these are very minor and in general StarChapter is the best website service we have used since creating our website.

StarChapter Makes It Easy!

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and allows me to build out a quality web site.

Cons: It would be nice if a conference module was available and the size of attachments for emails is somewhat limited.

Overall: StarChapter provides a quality platform, lots of training and documentation and their customer service is excellent! Every time I submit a ticket I hear back promptly and the issue is typically resolved the first time.

Recommendations to other buyers: If you are looking for a affordable, quality platform then StarChapter is definitely worth your time and interest in learning more.

Intuitive

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The back end of the website is very easy to use and understand.

Cons: The Badges option do not work right for our conferences. Only the person that has registered is the badge that it makes. It also does not import all of our member information(company, credentials, etc.).

Overall: I have had a great overall experience. The customer service team has been busy lately, but when they answer they make sure your question is answered until you have your end result.

Great Software for Groups

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the reporting are good. The meeting registration and security are wonderful.

Cons: I do not really have anything that I dislike.

Overall: I implemented this for one of the groups that I belong to and have recommended it to another that also implemented it. I am working with 2 other groups to also implement this software. It is a great tool for groups that want to have a one stop shop for members, meetings, communications and the group's website.

A truly great product

Oct 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it saves automating tasks

Cons: Some things are buried so deep in the site I forget where they are.

Overall: We have been using a StarChapter for years and it fits our needs wonderfully. The site automates so many tasks that we used to have to do manually and it makes running our organization a breeze.

Recommendations to other buyers: We have been approached by other web companies who say they are as good or better than StarChapter and when you look at their examples they don't even come close.

Association Management with Ease and affordability

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy working in Star Chapter, they have ease in functionality and accomplishes all my organizational needs.

Cons: On the meeting screen, I wish you could edit the questions once you have had registrations on an event. Not a big deal, but a nice to have.

Overall: Absolutely fantastic! I have been with them for many years with 3 different groups and have never been let down.

Manages ME

Oct 05, 2016
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: after learning curve easy to use

Cons: managing failed emails ...

Overall: beinga volunteer and still not a computer expert, SC affords me the opportunity to manage emails and meeting notices to our chapter. We are a small chapter under 100 members so value for the expense is reviewed and as you can see we have chosen to renew each year. customer service is great and turn around is timely.

Recommendations to other buyers: popups to explain how to's at the function

Add StarChapter to the Payroll

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Star Chapter has helped us streamline our Chapter activity so we can accomplish more with our limited staff!

Cons: Not being able to get past this question without answering.

Overall: The customer service team is very responsive in answering questions and taking suggestions to the team for consideration in future implementation.

Easy to use, full featured, and great support

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, any one of the chapter officials can use it. FUll featured. We can handle almost all the chapters business through starchapter. The only thing we don't do on star chapter is document storage. Everything else is done through starchapter, planning & managing events, newsletters, email notifications, member activity tracking, - its great.

Cons: The only negative is that the new version was rolled out before the documentation was ready. But the system is so intuitive that it wasn't an issue.

Overall: Great - full featured and complete. The best part is the support. I've never seen support so complete and responsive - they are the best.

Capterra loader

Highly recommend Star Chapter!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That everything is in one place - membership, event registration, membership dues. It's so easy to look up one member and find all details.

Cons: There could be more features to the event registration section.

Overall: Wonderful - they are so quick to reply to any questions or concerns!

StarChapter has done wonders for us, even if it's not 100% perfect

Jan 19, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates almost all of our needs into one convenient platform. The self-help tools and videos are very good, enabling us to get up to speed very quickly Service tickets are answered promptly The capability to develop nonmember mailing lists and target specific groups, especially meeting attendees, has been fantastic!

Cons: Some of the website features don't meet our expectations. For instance, we have some articles posted that our members would like to print, but attempts to print them yield very poorly formatted documents. Requests for help are answered quickly, but we do often encounter situations where requests must be referred to the developer team. We used to use Eventbrite, and we loved that it only sent us one bill per event after the event was over. If someone cancelled a week ahead of time, we'd simply delete the registration without having to mess with financials. With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.

Recommendations to other buyers: Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.

StarChapter - Communication Solutions for the small non-profit

Apr 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: StarChapter provides several tools outside the scope of the original reason for purchase. There are training modules for association officers, demonstration videos with step by step instructions to explain several common functions of the platform. StarChapter is very helpful in that it keeps busy people organized. I receive helpful reminder of important dates coming up such as board changes, etc.

Cons: It does take some diving into and trial and error to figure out some functions. Not super user-friendly, though it has improved in that area too since we began using it almost 5 years ago.

All around great software and great team

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is designed to work with professional societies and member groups like ours. Its easy to use

Overall: Our experience with Star Chapter has been overwhelmingly positive. The team worked with us to get the site up over a year ago. Anytime we have an issue or do not understand how to do something they respond within hours.

Recommendations to other buyers: It's helpful to know HTML if you want to make very elaborate newsletters or meeting announcements. If you like the system out of the box, and we do, you don't have to do anything special,

Good Software Product for Chapter

Nov 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It provides instant spreadsheets for various areas, I like that I can edit member information with ease and produce reports; I like that I can automate renewal notices, etc. Since I am a new user I may have more pros later on once I have had more time to use the software.

Cons: Finding and changing items can sometimes be a challenge. Drop and drag of variables doesn't work correctly for me but now that I know an alternate way it is fine. Some items are in multiple places such as announcements, uploads, etc. and I wish for each area there were multiple choices right in that area to work from instead of going back and forth. Also, have issues with templates and the fact that if you schedule an e-mail you are limited to your choice of e-mail templates vs. sending an e-mail now. There are quirky things about the software but with more use getting used to it.

Overall: I am pleased with the software product. I do wish some features were updated but have made comments and StarChapter is receptive and will consider for their next upgrade!

Recommendations to other buyers: I think from support side it is very user friendly because you are using it 8 hours per day from the customer side, I find it not as user friendly but am navigating and taking notes so when I do have to go back days after to repeat a process it will take me a minimal amount of time and I won't be going all over looking and remembering how I did that last week!

Works for Our Needs

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: I like that they are constantly trying to improve, update, and wow. The customer service support team is fantastic, and somehow know what my needs are even despite my layman terminology.

Cons: The functionality could be improved. Pulling reports doesn't always work, and with the new platform, it sometimes takes a while to find what im looking for.

Overall: It is a great product. You can tell the team really cares!

Good but challenging

Jan 16, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Robust tools

Cons: Not very intuitive

Overall: As a non-profit organization we don't have a lot of money to spend. StarChapter knows how organizations (like ours) operate and caters to our needs. They do a great job of creating a straightforward user interface with with modest functionality. The CMS is pretty easy to understand and navigate on the back-end.

My issues are that the editing process can be confusing. If you have custom templates built they may be completely inaccessible as .php files maintained on the corporate level. This means that it can be a challenge to change the look and feel of many pages without placing a service request. And then you need a back-and-forth exchange before the desired result is understood and realized. That said, the StarChapter team are very responsive and try to be very accommodating in their responses to questions and requests. They also check on open tickets several times before asking if the ticket can be closed. So even if YOU forget that you wanted information and that you needed to follow-up regarding a task, they will remind you by asking if you still need help.

StarChapter has a lot to offer but there may be limited flexibility and if, like us, you have a volunteer staff with limited resources and annual turnover of the controls... it can be really hard for someone else to take over the site management. There's a modest learning curve and so it might be a challenging transition. It would be ideal for organizations with stable staff, consistent staff engagement, and a development budget.

Recommendations to other buyers: Make sure you train staff and limit the site management to one or two key people who will be around a few years.

Helpful customer service, wish there were a few more features

Oct 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: That everything is available all in one place (meeting/event announcements and registrations, ability to pull analytic reports on the site, produce newsletters, and maintain the website).

Cons: There aren't nearly enough templates to choose from for the various communications we would like to send out. Some of the formatting is frustrating and doesn't carry through to the emailed version.

Overall: Kat and several of the customer service team were extremely helpful in the re-design of our chapter's website this summer. They made the transition very easy and we were really impressed with how quickly the turnaround time was. It was hard for us to keep up with them! The training was very helpful, too. We were/are very pleased with the new site and how everything turned out. There are a few more features I wish were available to us, such as more email templates, ability to populate event emails, etc., but for the most part, we are able to do everything right from StarChapter.

Recommendations to other buyers: Offer more template options and possibly other ways to share communications with our members.

Put Chapter Managment and Communications in One Sport

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Incredibly easy to manage our chapter's website; all chapter communications; all aspects of event management including registration, payment, attendance, communications and surveys; easy to import membership rosters drive mailing lists and the member's only area for sharing and storage of presentation content. This was a great move from using several different applications to a one stop shop.

Cons: The only challenge we have had was on one invoice that a member had trouble generating and support helped out very quickly to rectify.

Best product to consider for your Chapter!

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Reports, Ease of marking guests attended without using paper, Credit Cards

Cons: It's a little older and could use some updating, however, if the shoe fits use it!

Overall: We use StarChapter for our Chapter and it is the best thing that you can do. It will save your programs, treasurer & membership person so much time that it will allow them to focus on the important stuff.

There is work to set it up, however, once completed there is a lot of automation which saves you time!

Recommendations to other buyers: Watch the tutorials! It's amazing what it does and you would never know from just looking at it.

Vendor Response

by Star Chapter on March 13, 2017

Thank you Jeff! We're so happy to hear your saving time and you are able to focus on the important things for your chapter.

StarChapter Review

May 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like the ease of updating the information, the event support, and the back end support.

Cons: I have difficulty remembering where some of the tasks are on the menu.

Overall: We were able to easily transition from a member designed website that was difficult to work with. StarChapter helped us every step of the way with support and suggestions to make it as easy as possible. Maintaining our website since that transition has been relatively easy and straight forward. They continue to support us by answering our questions that come up during board transition periods. They have provided us with an Event tracking system that we could not do with our old website.

Chpater Management

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: What I like most about this software is that it allows us to keep all of our information regarding the chapter in one location. Previously, we had another organization manage registration and membership while we managed chapter finances in another area. Being able to access chapter information at anytime has been critical to managing our 500 members.

Cons: My least favorite part of the software has to do with adding information to the site. Finding the areas to create the newsletter or post an announcement is not very intuitive to me.

Excellence at its best

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use!

Cons: Nothing in particular.

Overall: Great product and service! This company is very helpful in answering questions when it comes to needing assistance. They've helped on numerous occasions, and always provides service with a smile!

Recommendations to other buyers: How to videos available at fingertips.

Capterra loader

TBC

Oct 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: easy to use, lots of features which gives businesses more options

Cons: can't think of anything right off hand. better than others I've seen

Overall: Its been good. The website and member management is easy to use

Good for Starter Nonprofits - Awful Otherwise

Oct 16, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This software is affordable and great for nonprofits that are just starting out. It provides everything you need to get started, including a website, dues structure, member letters and member CRM.

Cons: This software lacks a lot of functions that nonprofits really need. There doesn't appear to be a platform for managing CEUs, there is no membership card template, customizing emails with member data appears to have limited functionality, extracting membership data for dashboards is near impossible - you can only customize the data so much and the reports and charts built in are limited. Member categories are tracked poorly - our system doesn't categorize expired members, you have to go to the non-members section to find them - even though Expired is a category in the data filter! One screen has a specific number of active members, and another screen will have a different number. And the Knowledgebase is terrible. I've had to open like 50 tickets because so many of the concerns I have or matters I need help with are not on the Knowledgebase! My nonprofit has decided to move on with another platform.

Overall: Awful. I'm tired of opening tickets for every single matter that isn't addressed in the Knowledgebase.

Review from TCCFE

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love the new Dashboard view. The app itself is relatively easy to use.

Cons: It would be nice if there was a 'push' notification out to the admin saying there are e-mails that haven't been verified so do this, or 'x' members will let their membership expire in one month, or other info that's relevant to the admin person. Also, a feature that sends a reminder to members and non-members about an event 'x' days before the deadline for sign-up.

Overall: It's good. I wish I had done some training up front as I've really had to learn on my own as I've gone along.

Starchapter is great for small associations

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: StarChapter is perfect for MASSP. I am continually amazed that they can meet the needs of my organization with 750 members at such a low price. I am a one man shop--I have no support staff, so I need all the help I can get with the various tasks necessary to run my organization--membership tracking, communications, meeting registration, etc. The membership portal is perfect for me. Communication with members is easy. I would be LOST without the Meeting portal. How do they do all of this at such a reasonable cost? I don't know, but it is not ALL automation. Any help question I submit gets a response within 24 hours. I speak about StarChapter all the time to colleagues.

Pros: Great content management system. Great Price. Great help desk

Cons: Hard to think of any. Since it is template driven, customization is limited, but given the price, I can't imagine that could be possible without a greater cost.

Great service experience

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Very easy to use: set-up meetings and tickets for events/programs

Cons: Would like wait list to automatically go through the list.

Overall: Our chapter was having some problems with the registration of an important event and in speaking with rep was extremely helpful and we were able to get the registration operating correctly. While on the phone, Rep was able to help us with a couple other tweaks to make our website more efficient.

Recommendations to other buyers: Make sure that you get as many people in your organization knowledgeable about how to use the software.

Vendor Response

by Star Chapter on March 13, 2017

Matt thank you for taking the time to share your feedback. It is much appreciated.