StarChapter

4.5 / 5 202 reviews

Who Uses This Software?

StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.


Average Ratings

202 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Star Chapter
  • www.starchapter.com
  • Founded 2008
  • United States

About StarChapter

Board volunteers of local association chapters save time and money with StarChapter! The software combines emails, event registration, membership, website design, and payment processing all in one place. A Dedicated Specialist will set up your service with you, coordinate the project for you, and train users even when the board transitions. Customers get access to 24/7 online technical support and unlimited industry and training resources.


StarChapter Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

StarChapter Reviews Recently Reviewed!

Starchapter makes having a website enjoyable!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Starchapter is easy to use & they have the best tutorials too! The customer service is always there when you need them. I can definitely trust service!

Cons: I wish that they would have more options when it comes to page designs just to make our material look more appealing.

Moving to StarChapter from our previous membership management system has been highly positive.

Aug 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system allows us to easily set up events, run reports and add and edit web content. StarChapter's support system is the best I've ever experienced; I can't overemphasize the positive experience myself and many of my fellow site administrators have had interacting with the various support people, all of whom have been committed to resolving issues or helping us understand how to accomplish different tasks.

Cons: Though the support people are excellent, and the support ticket system works very well, some of the help files are hard to decipher or don't include certain answers, which leads to sometimes needing to involve a support person directly.

Overall: Gives us much easier to understand, hands-on control over the functions we need to run for our organization's operations.

It's too complicated for our needs. It was sold to us under a different impression

Aug 18, 2017
4/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is aesthetically pleasing to the person browsing. Information about events is relatively easy to find.

Cons: It is extremely complicated to use on the admin side. Unfortunately I don't have a lot of time for something this tedious. It was sold to my organization as something easy to use and it is not.

Vendor Response

by Star Chapter on August 21, 2017

Hi Nicole, We are so sorry to hear that you feel as though you are not reaping the benefits of the system. It shouldn't be tedious and with a little training we truly believe you will see the ease of use and time saving benefits of StarChapter. There are a lot of training resources available. Please let us know if you'd like us to provide the recordings of previous trainings and here is our schedule for our upcoming ongoing training http://kb.starchapter.com/StarChapter_Board_Trainings Best, The StarTeam

It's not super user friendly. I think customer service is friendly but support is lacking.

Aug 15, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Some great options. I really don't know what else to say. In the beginning it seemed to start to come together but then our rep was gone and I just felt we missed out on days and time that should have been made up later. Not being able to talk to a person to walk you through is not the greatest support system. For them, they use it everyday to make changes and if changes were not needed ever then it would be fine but there is several areas a person with no technical experience could not achieve. Again, I am not downing any customer support person as I feel they are super friendly and get back to you but just not the support I expected after the initial ended.

Cons: Not user friendly. I feel like it was more than likely not really compliant with what we needed but I came on after the initial decision and realizing some options just did not work well for us. We have only kept this as we spent the initial money and I don't have time to go another direction.

Overall: Good question. I had never developed a website with an outside source before let alone able to actually program some things. I would say it's been an overall learning experience.

LOOKED TO HAVE A WEBSITE MORE USER FRIENDLY FOR OUR ANNUAL CONFERENCE AND DINNER INSERVICES.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BLASTING EMAILS TO OUR MEMBERS AND REGISTRATION LIST READY TO GO. I REALLY LIKE THAT WE WOULD BE ABLE TO PRINT OUR NAME TAGS.

Cons: I HAVE A HARD TIME WITH COPY AND PASTING WHEN MAKING EMAILS AND SOME OF THE PICTURES TO DOWN LOAD IS A LITTLE AWKWARD.

Overall: WE LOVE HOW WE DON'T HAVE TO HAVE A IT PERSON TO USE THIS WEBSITE.

Easy transition, quick learning curve for the tech savvy and beautiful end result

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works well with APICS branding, keeps tract of registrations and multiple logins. Easy to access from any web browser.

Cons: Learning curve was steeper than expected for some of my team members. Some of them aren't as techy, so even searching for help presented challenges for them.

Overall: Website design matches our association branding perfectly. Membership information is automatically uploaded, registrations and credit card payments are seamless.

I have generally had a very good experience with StarChapter. I believe they try very hard.

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is really robust and does not have system problems. And the response time are excellent. It is really easy to use after the initial set up.

Cons: I would like some small things to be changed or added.
1. Verbal access to the customer service people instead of via the ticket system only.
2. When the group sales are used the cost for the group is shown in the report as each and it should be for the whole group.

Overall: Everything is under the one roof.

Very Good!

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very functional and versatile. Overall easy to use and move around. It has a lot of features and benefits.

Overall: It is a good software for small trade associations that have members and dues and events. Nice that is al in one program.

The transition was seamless and the functionality it great!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is inexpensive and easy to train volunteers to use from the admin side. It enables us to take multi-seat registrations with ease.

Cons: Our initial interaction with the representatives was a bit off putting. It was not made clear as to the transition of our content and what would actually be moved for us.

Overall: A more cost-effective website that has great functionality.

Wonderful. Easy to understand and easy to use. Customer service will get back with you quickly too

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set-up process was seamless! Completed on time. Easy to use. Love the training videos and conferences that are continuously offered for better understanding.

Cons: I really dislike that I can NOT control the time the emails go out to our members and guest. This is causing me to use another vendor for this function as our members do not like email blast that go out at 5 in the morning.

StarChapter meets the needs of our association.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The member management capabilities make it easy for multiple users to add content and manage subscriptions.

Cons: The payment system integration is lacking in customization and detailed reporting. Also, adding custom content to form pages is non-existent.

Easy to use and affordable

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons: Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send. If it were like mailchimp or constant contact, that would be better.

Overall: Database information, reports are limited but its better than nothing, which is what we had before. Ability to let my committees and board find out info without me doing or sending it.

Super Easy, Fast help, user friendly

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the software is how easy it is to get things done. For our users, it is not time consuming for them to do what they need.

Cons: I would like to be able to flip the pictures inside Star Chapter. As it is now I have to flip them on my screen before uploading. It would be nice to be able to do this inside the program.

Overall: The ease of use for people that are new to using the internet and other programs is great.

Has increase our productivity as a board.

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has automated a lot of our day to day functions. Able to access from anywhere with an internet connection.

Cons: Does not allow for automated CPE certificates, otherwise I like all the functionality that the software has to offer.

Overall: Automated features, centralized database, and communication from a single portal.

This software management system has saved our association TONS of time!

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that members are responsible for updating and renewing their own membership, it makes contact management and dues renewal a much easier and more efficient process.

Cons: It is hard to format and edit content that looks good in both the email and webpage version of your site. Meeting & Newsletter design distorts in email.

Overall: Easier contact management and streamlining email, webpage, contacts, and payment processing all in one place.

Working with StarChapter has been wonderful

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and customer service has been very helpful. Would recommend to any company looking for website design.

Helped turn our Association around

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, training readily available, and very responsive customer service.

Cons: N/A

Overall: After developing our own website on a very small budget, we found it difficult to recruit new members. Bookkeeping and membership rosters were difficult to maintain using a series of spreadsheets and other pieces of software cobblde together. We were so impressed with the demo by StarChapter, the implementation process, and customer service. Our website looks amazing, our reporting is so much easier, and we really feel like we get a fantastic product for a great price.

Recommendations to other buyers: No

Great experience

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: i led the effort to migrate to StarChapter last year. It was seamless and we could not have received better support and service.

#Seamless!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Could not be happier with the timeline, support, and launch. Star Chapter is responsive and professionally addressed our every need, we will be telling others about how easy it is to do business with this company!

Simplified Our Lives

Mar 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity and functionality. Online training is helpful.

Cons: Initial set up of online payments via credit card could have been smoother.

Overall: Since using StarChapter, it's been much easier to manage events (including payments) and communicate with our members. The cost is in line with other vendors, but you get more value with StarChapter. Online training is super.

Recommendations to other buyers: For other IABC Chapters, there's currently no direct feed from MMA, so membership management can be a challenge if you don't keep up.

Good support team. Lacking in internationalization and latest userfriendliness features.

Mar 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our chapter is in a non-English-speaking country, so full support for extended characters is essential. Some forms don't support extended characters, which is obviously a problem.

Our chapter is also in a country with strict data privacy legislation, and in 2018 this legislation will tighten further. At the moment, the way passwords are managed by admins of the StarChapter software will not pass an audit, so we either need that improved or we have to consider alternatives to StarChapter.

Some form titles cannot be changed, e.g. the subject field name for email responses for online forms on our website. This results in very poorly worded email responses, which looks very unprofessional. For example, an email subject will look this: "Form submission for form Kontakt lokalavdelingen i Oslo". Three problems with this: 1. "Form submissions for form" has absolutely no value to the end user. 2. The text cannot be removed or edited. 3. The mandatory text is in English, so the subject field becomes a mix of English and Norwegian.

StarChapter seems to be suffering from the typical problem of choosing a development strategy that was great at the time, but which is no longer the latest and greatest, and it is to complex and costly short term to transition to newer and better back-end architecture.

When we transitioned to StarChapter it was a very benefical change for us, and we are happy to have a setup which is possible to use even if you don't have development skills. The support feature and response time is also very good. However, the above issues are becoming more and more urgent, and quick response time to tell us that something is "by design" or that "we are considering for future features" will not be sufficient for us in the long run.

One of Best Decisions Board Made

Mar 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a volunteer not for profit organization, APICS San Fernando Valley Chapter has the characteristic change in board membership year after year. The ability to train new board members on how to use the website and save hours in administrative tasks continues to be a valuable tool in chapter management. We can focus on more pressing chapter management tasks and leave many repetitive membership, meeting, registering, file and record keeping and many normally time consuming responsibilities on autopilot with Star tools.

As volunteers, we periodically make changes on the website and when we do forget how things got done last month, prompt and expert technical help is an email away.

Not to rest on its success, Star continues to innovate and add more time saving tools. Last year, our corporate organization started updating our membership files daily by pushing updated records to our website unattended - no more monthly downloads manually done pre-Star.

Star is also open to suggestions from subscribers - in case you found another continuous improvement area Star can incorporate into their toolbox.

Star Chapter Review

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Nice website, pretty good all around user interface. Has made it easy to access information for the SMPS Chicago chapter.

All around great software and great team

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is designed to work with professional societies and member groups like ours. Its easy to use

Overall: Our experience with Star Chapter has been overwhelmingly positive. The team worked with us to get the site up over a year ago. Anytime we have an issue or do not understand how to do something they respond within hours.

Recommendations to other buyers: It's helpful to know HTML if you want to make very elaborate newsletters or meeting announcements. If you like the system out of the box, and we do, you don't have to do anything special,

Awesome customer support!

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use StarChapter for several associations I manage. When ever I have a question or need assistance, Customer Support is very helpful and quick to resolve any issues!

Vendor Response

by Star Chapter on March 16, 2017

Thank you Mary! We're so happy to hear that you are getting the support you need

Star Chapter software

Feb 23, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The website management is fairly easy

Cons: The membership component is very difficult to use. Too many steps and places to get into to establish a system. Also, the e-mail marketing pieces are too generic looking.

Overall: Star Chapter provides excellent and timely customer service. We have opened up several tickets and they are responded to by a caring representative who truly wants to help resolve our issue.

Great Web-site options!

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the beginning this was a pretty seamless transition from our old web-site to using star chapter. Everyone was very helpful and informative.
the sales person was great and helped us find the best possible option for our chapter needs.
The representative was extremely knowledgeable and did a great job helping us set this up.

Vendor Response

by Star Chapter on March 13, 2017

Wendy, thank you! We are so happy to hear that our StarChapter team was helpful and informative.

Initial Impressions

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am slowly getting more attuned to how the software functions and find it easy to follow in some aspects but, overall, it is somewhat confusing as to the structure and how different parts rely on each other and which is the more efficient way to do things. for example, trying to set up links on the main webpage to be redirected to member entities individual websites. I added it to the navigation menu without success, not seeing what I thought would populate on the main screen. I then saw someone else had already added the same features under a drop down selection of a header titled "resources". It would help to know where to begin in any particular instance. I understand I need to understand the individual module functions and purpose. in time but to get there........I shall persevere.

Good product for what it is

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The limitations of the software for my company's needs may be more about poor fit than product quality. It does many things, some of them well. Customer support is always courteous.

StarChapter

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that there are so many different options.

Cons: Not very user friendly.

Overall: StarChapter offers a great service. The customer service isn't bad, and they are responsive if you have an inquiry. If there was more training in the beginning that you didn't have to pay an extra arm and leg for that would put the icing on the cake.

Recommendations to other buyers: Ask a lot of questions up front.

Best product to consider for your Chapter!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reports, Ease of marking guests attended without using paper, Credit Cards

Cons: It's a little older and could use some updating, however, if the shoe fits use it!

Overall: We use StarChapter for our Chapter and it is the best thing that you can do. It will save your programs, treasurer & membership person so much time that it will allow them to focus on the important stuff.

There is work to set it up, however, once completed there is a lot of automation which saves you time!

Recommendations to other buyers: Watch the tutorials! It's amazing what it does and you would never know from just looking at it.

Vendor Response

by Star Chapter on March 13, 2017

Thank you Jeff! We're so happy to hear your saving time and you are able to focus on the important things for your chapter.

Great service experience

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use: set-up meetings and tickets for events/programs

Cons: Would like wait list to automatically go through the list.

Overall: Our chapter was having some problems with the registration of an important event and in speaking with rep was extremely helpful and we were able to get the registration operating correctly. While on the phone, Rep was able to help us with a couple other tweaks to make our website more efficient.

Recommendations to other buyers: Make sure that you get as many people in your organization knowledgeable about how to use the software.

Vendor Response

by Star Chapter on March 13, 2017

Matt thank you for taking the time to share your feedback. It is much appreciated.

Great customer support and intuitive website design!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Any time I've ever had a question, StarChapter responded within a matter of minutes and was able to help me resolve the problem 100% of the time. That's what I call superb customer service!

Vendor Response

by Star Chapter on March 13, 2017

Superb?! We're blushing! Thank you for your feedback Anastassia!

All the features we need in one place

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, lots of documentation to help you figure out how to make changes,

Cons: Guests that have registered for our events are listed as Attended automatically even before the event has taken place. it should just say "registered" or "paid" and then maybe during the event there should be an interface to check people in live to say if they attended or were a no-show. more ways to track event participation statistics and demographics.

Overall: My chapter used to use at least three services to manage our email announcements, program registration, and website administration. Now we can do all of that in one place with our StarChapter site. The site is very easy to manage, even for those with minimum website administration experience. When there is something we can't figure out ourselves, we can look up how to solve our problem using the extensive tutorials and guides or contact the friendly and responsive help team.

There are some limitations, such as to what extent you can customize your site, but these are very minor and in general StarChapter is the best website service we have used since creating our website.

Website Experience

Jan 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Star Chapter has quick and wonderful customer service. I was setting up a new meeting and had several questions and issues and was helped promptly and efficiently.

Great Product

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of Use, Customer Service, Website

Cons: Pulling Reports and email coding is funky.

Overall: We use Starchapter for three different clients and it's ease of use cannot be beat. Although I wish it had a few more advanced features, especially for reporting, it's pros far outweigh any cons. Customer Service is top notch with responses for 95% of my tickets being closed out same day.

Vendor Response

by Star Chapter on March 13, 2017

Stephanie thank you for taking the time to share your feedback. We are so happy to hear that our pros outweigh our cons. Thank you for the tip on advanced reporting features we will certainly look into it.

Good but challenging

Jan 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Robust tools

Cons: Not very intuitive

Overall: As a non-profit organization we don't have a lot of money to spend. StarChapter knows how organizations (like ours) operate and caters to our needs. They do a great job of creating a straightforward user interface with with modest functionality. The CMS is pretty easy to understand and navigate on the back-end.

My issues are that the editing process can be confusing. If you have custom templates built they may be completely inaccessible as .php files maintained on the corporate level. This means that it can be a challenge to change the look and feel of many pages without placing a service request. And then you need a back-and-forth exchange before the desired result is understood and realized. That said, the StarChapter team are very responsive and try to be very accommodating in their responses to questions and requests. They also check on open tickets several times before asking if the ticket can be closed. So even if YOU forget that you wanted information and that you needed to follow-up regarding a task, they will remind you by asking if you still need help.

StarChapter has a lot to offer but there may be limited flexibility and if, like us, you have a volunteer staff with limited resources and annual turnover of the controls... it can be really hard for someone else to take over the site management. There's a modest learning curve and so it might be a challenging transition. It would be ideal for organizations with stable staff, consistent staff engagement, and a development budget.

Recommendations to other buyers: Make sure you train staff and limit the site management to one or two key people who will be around a few years.

Excellent product

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, or to find an answer through the knowledge base.

Overall: With our association's recent rebranding, we accepted bids on a new website, which were quite expensive without the functionality we needed. It was suggested to look into Star Chapter and we are so glad we did. The product is exceptionally affordable for building a new website, offering e-mails, surveys, membership management, board support, etc. The service and support are exceptional. We are so glad we went with this product.

Vendor Response

by Star Chapter on March 13, 2017

Sara we know how valuable your time is so the fact that you took the time to share your feedback means a lot. Thank you!

Great Program

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The STAR Chapter platform is so easy to use and is perfect for our association. The best feature of STAR Chapters is that it is all housed under one system and we don't have to have additional third party platforms all trying to work together - usually unsuccessfully.

Vendor Response

by Star Chapter on March 13, 2017

Heidi thank you for taking the time to share your feedback it is much appreciated.

Outstanding Software and Customer Service

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love the built-in features of this product. I have a little I.T. background, but every new application needs to be learned. StarChapter has wonderful tutorials, kbase, and fast Support Ticket response. I never feel dumb about asking because they are totally dedicated to helping and making my experience a good one. We are a not-for-profit organization, and our board members change yearly. They even have a whole program for training the new people, without extra cost, every time we have a staff change. We've only been using this new website for 2 months, and already we've taken advantage of so many features we love. I highly recommend you consider it during your search.

Small Texas Association

Dec 22, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The email communicating system.

Cons: The mismatch of options on the front end, individual profile end, and admin end of the site.
The inability to set standard views for daily use (defaults for individual members)
The complicated way the profile editor is displayed.
The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Overall: There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

Recommendations to other buyers: This list is long. I only have previous experience to compare, but some functions of the system are really good, but others are difficult to manage. The overall view of the admin area is cumbersome and wordy and difficult to read. The inability to set defaults for admins, ex: I want to always view at least 50 or 100 members, viewing 5 members at a time doesn't help me and resetting it every-time is annoying. The same goes for dates. Our dates for member search start at1950, but our Association wasn't even established until 1985, that means every-time we need to search we have to change the dates. It's all just a bunch of extra steps and mismatching that make using the system difficult.

Star Chapter Feedback

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I appreciate the quick response time from the support staff. If the first suggestion that they send back to me doesn't work or I don't understand, they are always available to respond with other options.

Great Support

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Customer Support. The system is fairly easy to learn and follow.

Overall: These folks are so easy to work with. When I send a request , I always get a quick response with easy to follow steps to correct my issue.
Thanks for all your great support.

Recommendations to other buyers: I wish when a member goes into non-member status--they could retrieve that information without having to fill out a new application.

It's a great site but it requires a lot of maintenance and training

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like there is a good support team.

Cons: Navigating around the site is not easy. It's hard to find everything. I still can't find why I'm getting email to the webmaster at my Yahoo email account when I've looked and replaced the email address with my gmail account. There has to be another place where this email address resides.

Overall: I've been the Communications Director since October 2016. I have managed other websites before and never required this much training. A lot of items seem hidden and the tutorials are not helpful for a lot of tasks. Thankfully, the support staff fills in the blanks. I think organizations need sites that are easier to manage. We just don't have a lot of time to spend on these tasks. We have volunteer positions and need to complete the work quickly and efficiently.

Great transition experience

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We moved from a site we updated using FrontPage to Star Chapter. Understandably the beginning was a bit confusing but the support through the Ticket system is excellent. Yes the Lite version has some limits but we are down to one system now.

Perfect for Managing Volunteer Associations

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of managing membership with corporate imports. A built-in Forum and Blog. Dues collection with automatic reminders. Lots of pre-configured templates. Awesome event registration and management including badge printing, configurable fee collection. Tons of configurable administrator options, or have StarChapter do it all.

Cons: Lots and lots to learn if you want to be the Administrator. However, that's actually one of the Pro's as well!

Overall: We had to move off a website managed by a company that was going out of business in 2 months. Talk about stress! Turns out StarChapter has awesome features that are going to make our lives so much easier managing an all volunteer organization. The integration was expertly handled, and we were made to feel like family. The support team is great. The follow up is fast. Definitely take a look if you're thinking about making a switch.

IREM Austin

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So many sophisticated options for producing information and data.

Cons: I'm still in the learning curve so wish that the option of more one on one training was available.

Overall: This is such a great solution for associations - very powerful. Support is excellent and any feedback on ease of use is that I am needing to adjust my way of looking at things to coincide with the functionality of the system.

Recommendations to other buyers: None

Customer Service

Nov 28, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Excellent response time and helpful response. I wish the system were a little more user-friendly/intuitive, but overall, good.

Makes running an association chapter easy

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: In the 1+ year that our chapter has been using StarChapter we've successfully onboarded several executive delegates who are now equipped to handle key functional areas of chapter operations. The fact that things like a member database not only exists but is part and parcel of the overall solution makes this a very useful tool for chapter operations management. It's not just a "website".

Biggest Bang for the Buck

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are able to use the StarChapter platform to perform 90% of our chapter's online needs. The platform is easy to use/maintain and the StarChapter support team is very helpful and quick to respond to inquiries and questions. It's a fantastic solution for hosting a PMI Chapter website when internal technical resources are not available to support it.

So far, so good

Nov 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to post one thing which then connects to another page/document. Time saver.

Cons: Not sure yet, haven't fully launched website yet.

Overall: Although we haven't officially launched our new website, the customer support has been outstanding! Quick responses which always include a link/video tutorial & follow up. We're still learning how to post and update items.

Quick Response

Nov 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I had a question about how to set up something. You provided me quick feedback on a question I had.

response to your request

Nov 14, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I am hoping I sent the correct information for StarChapter to handle my domain. I am waiting for confirmation and how to go forward. I am also wanting to have the feeds from IREM HQ show up on my home page.

setting up event using Star Chapter

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The campaign functionalities cover email, survey, tickets etc. One stop shopping.

Cons: Hard to understand how to set up tickets, coupons and vouchers.
Not sure how to refund the ticket.

Overall: It would be nice if you have some instruction on your screen. My team is not familiar with Star Chapter and it is challenging to support our events. Is it possible to schedule a webinar training with real person who we can ask questions?

Recommendations to other buyers: Instead of respond to the inquiry via the support section on the site, please contact the customer by phone and have a conversation to understand the issue. It will be good if we can get support after 4pm since we are all volunteers and may not always be able to call before 4pm.

Vendor Response

by Star Chapter on November 08, 2016

Thanks for posting your review, Emily! I StarChapter customers can schedule an on-demand training with a StarChapter Specialist anytime! Please request training by either opening a support ticket through the Admin Area of your StarChapter software or emailing customercare@starchapter.com. When you send the email/open the support ticket, we advise you include the best way you wish to be communicated (phone/email) and your availability. Our team works 9am to 5pm EST and would be able to schedule a training after 4pm, per your request. We value your feedback!

Totally Epic STAR Service

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was just hired as the new IAE 6 months ago for my Chapter and was just feeling pretty confident in getting around in our current web-site. Then it was announced that we had to switch over to a new web-site company. Hence, start all over again and learn a new web-site. My brain completely blocked. It was so much information at one-time, too soon. Everyone on StarChapter from the sales department to the support team have been beyond patient, professional, and very fast to respond to my support tickets. No matter how big or small the issues , they will either fix it for you, or explain a solution in detail, so that you can understand how to solve the matter yourself. The StarChapter team always performs a follow up to make sure your issue has been resolved before the support ticket is closed. They will not leave you alone. I am very thankful for each one of the StarChapter's Team Members.

Great Job, Star Chapter

Nov 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I needed a button/feature, 'View Attendees' added back to the site and it was completed in less than 24 hours!!

Excellence at its best

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use!

Cons: Nothing in particular.

Overall: Great product and service! This company is very helpful in answering questions when it comes to needing assistance. They've helped on numerous occasions, and always provides service with a smile!

Recommendations to other buyers: How to videos available at fingertips.

Star Chapter Works Very Well

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have gone through about 5 different chapter management software applications over the past 15 years.. The assistance during implementation was very helpfull. We have had quick responses on any questions regarding the site.

Good Software Product for Chapter

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provides instant spreadsheets for various areas, I like that I can edit member information with ease and produce reports; I like that I can automate renewal notices, etc. Since I am a new user I may have more pros later on once I have had more time to use the software.

Cons: Finding and changing items can sometimes be a challenge. Drop and drag of variables doesn't work correctly for me but now that I know an alternate way it is fine. Some items are in multiple places such as announcements, uploads, etc. and I wish for each area there were multiple choices right in that area to work from instead of going back and forth. Also, have issues with templates and the fact that if you schedule an e-mail you are limited to your choice of e-mail templates vs. sending an e-mail now. There are quirky things about the software but with more use getting used to it.

Overall: I am pleased with the software product. I do wish some features were updated but have made comments and StarChapter is receptive and will consider for their next upgrade!

Recommendations to other buyers: I think from support side it is very user friendly because you are using it 8 hours per day from the customer side, I find it not as user friendly but am navigating and taking notes so when I do have to go back days after to repeat a process it will take me a minimal amount of time and I won't be going all over looking and remembering how I did that last week!

Simply the BEST Customer Service ever

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: StarChapter is a very powerful application but I find that its power makes it complex. Lucky for me, StarChapter's support is THE BEST. I have the support people to be knowledgeable, pleasant, quick to respond and they always follow up to insure my issue has been satisfactorily resolved.

Chapter Webmaster

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is excellent and very helful

Cons: More user friendliness.

Overall: Star heater has been a great integration for us. We are still trying to figure out how to use the website to the best of our ability. There are features that we aren't quite using yet that we need to be.

User Friendly and Great Customer Support

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I just started using StarChapter this year. I did participate in one video tutorial when getting started and for the most part it has been pretty easy to learn and use. Many functions communicate with each other making it easy to generate emails from existing meetings, etc. Customer support was very responsive when I had questions.

Working with Star Chapter

Nov 01, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: From start to finish and the continued support with Star Chapter has been amazing. We met all of our time goals and the website looks amazing. The customer service and support is stellar. Star Chapter has gone above and beyond

New Software, so far, so good

Oct 31, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been happy with the response to questions. Its not always intuitive, but generally so. Seems to be able to do anything I've wanted so far.

Quick and Helpful

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way everything is together and organized. The options for each event make it easy to promote.

Cons: Some of the pages are hard to find when you're new to the software as I am.

Overall: Thanks for the quick support turnaround. After attending one of the online training webinars, I asked a question about removing the comments on our dashboard. The instructor advised me to submit it through the support module and it was fixed the same day! Thank you

Recommendations to other buyers: Integrate with social media pages.

Customer Service

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: excellent response time as well as very clear concise instructions
great job! excellent customer service

PC Mag rated Star Chapter top in their class & I highly rate their customer service folks!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer support group. Great value for the spend.

Cons: It's English only.

Overall: Star Chapter was voted by PC Mag as Best Membership Management Software of 2016 in the category of Local Non-Profit Chapters and Associations, which I would agree with as Administrator for our local chapter. Their customer service folks are patient, professional and escalate issues as needed. I had no past experience with website administration, but now I am confident in my ability to support and to hand off to a successor.

Great support help

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I recently had questions on doing my chapter's newsletter. When submitted to StarChapter, I got a confirmatory response - and then a solution to my question within an hour.

Good experience with star chapter

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very responsive technical support! Interface is intuitive. On-line manuals are helpful. Allows us to accept credit cards across a secure network.

Overall, very satisfied

Oct 19, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: StarChapter brings a lot of functionality to the table -- content management, member management, meeting management and communication tools. I've used the product for five years and am still discovering features it has to offer. "Getting Started" training is offered on a regular basis and is supplemented by its knowledge base and EXCELLENT support staff.

Love Star Chapter!

Oct 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use
easy to create modifications

Cons: None so far

Overall: Really impressed how easy it was to use Star Chapter without any training. When I had a question, Star Chapter help desk was very quick to answer with an easy to understand response. We are already using the software real time at meetings.

Excellent software and support!

Oct 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use.

Cons: Sometimes I can't figure out how to make content changes to web pages.

Overall: StarChapter was a fabulous company and tool to work with in the launch of our new website. Ongoing support and tutorials are also easy to use and the functionality totally fits our needs.

Great Website!

Oct 13, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professional looking, meets the needs of our organization, meeting annoucements

Cons: Not as intuitive to use

Overall: We had struggled with creating a professional looking website for our local ASQ Chapter and every time a member said they could create one for us, it still looked like a "Club" website and not a professional Organizations Website. We were very frustrated. We finally convinced the leadership to look into Star Chapter and we are very glad we did! The website is very professional looking, has many features that we wanted and we can easily train new members to be the administrators for it. We are very pleased and wish we had moved to Star Chapter years ago!

Overall very satisfied, with a few exceptions

Oct 11, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall our chapter is very satisfied with StarChapter and its services. It has been a huge time saver for us from an administrative standpoint. One of the things that they could improve upon is navigating around on their platform, which at times does not feel intuitive. However, they do have great customer service, and get back to you right away to help you figure out how to accomplish what you need to get done.

Star Chapter provides exactly what we need!

Oct 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes our small Chapter look very professional. It is easy for members to register and pay for events online.

Cons: Sometimes at year end it is difficult to remember how to make changes, but I usually can figure it out by re-watching the tutorials.

Overall: We implemented Star Chapter a few years ago and have been thrilled with it from day one. It had every feature we were looking for so we did not have to reinvent the wheel. Their customer service is amazing.

Recommendations to other buyers: Once you get through the implementation it is a pleasure to use.

Helpful customer service, wish there were a few more features

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That everything is available all in one place (meeting/event announcements and registrations, ability to pull analytic reports on the site, produce newsletters, and maintain the website).

Cons: There aren't nearly enough templates to choose from for the various communications we would like to send out. Some of the formatting is frustrating and doesn't carry through to the emailed version.

Overall: Kat and several of the customer service team were extremely helpful in the re-design of our chapter's website this summer. They made the transition very easy and we were really impressed with how quickly the turnaround time was. It was hard for us to keep up with them! The training was very helpful, too. We were/are very pleased with the new site and how everything turned out. There are a few more features I wish were available to us, such as more email templates, ability to populate event emails, etc., but for the most part, we are able to do everything right from StarChapter.

Recommendations to other buyers: Offer more template options and possibly other ways to share communications with our members.

Excellent Software and Excellent Customer Service

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having everything in one place.

Cons: Although I have found the system to be easy to use I fear people who may not have as much experience as I do may not.

Overall: I recently became a board member of a local chapter and we were using Wordpress for our website and ConstantContact as our email database. With the help of StarChapter we were able to combine both services into one. This ultimately saved us time and money. Plus the customer support was phenomenal. They worked with me and the board every step of the way.

Recommendations to other buyers: Take the time to sit through the tutorials and webinars, it's well worth it. If you have a question it can more than likely be answered in the Knowledge Base but if you can't find the answer you can put in a support ticker and someone will reply quickly.

Great tech for our non-profit chapter

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have used their support a lot and are happy with response time. Do wish they had more email newsletter templates but I hear they're working on that.

Great Customer Service

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a bizarre question concerning the setting up of our web site. I submitted a ticket and had an answer in under 24 hours!!!

Still Trying to Learn

Oct 05, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: the reports that I can get from it

Cons: Difficult to find areas to add information to. Help guide is not clear.

Overall: I was given a short training day and then started working on Star Chapter on my own and I found it difficult to get around and still have not found how to do a number of functions on it. I'm sure that it is there but even the help guide is not as helpful. I know this is user problems and not product problems.

Recommendations to other buyers: Maybe not having to re-login every time you go from one area to another

Manages ME

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: after learning curve easy to use

Cons: managing failed emails ...

Overall: beinga volunteer and still not a computer expert, SC affords me the opportunity to manage emails and meeting notices to our chapter. We are a small chapter under 100 members so value for the expense is reviewed and as you can see we have chosen to renew each year. customer service is great and turn around is timely.

Recommendations to other buyers: popups to explain how to's at the function

A new way to work as a Chapter Board

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Collaboration features: Calendar, Events, Payments, Membership all in one place.

Cons: Learning how the containers work.

Overall: Overall the StarChapter tool is an excellent way to collaborate as a board, forcing us to learn new ways to work together. From a user interface, beginning to use StarChapter is a little frustrating, but once you learn how it thinks, it becomes much easier. Keep training and use tied close together with regards to time.

Recommendations to other buyers: Don't take training until you are ready to use the software.

Top of the line association management

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons: There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

Overall: I highly recommend Star Chapter to every association leader looking for an effective, efficient and affordable comprehensive association management system. Star Chapter does it all for each of my chapters; membership management, event management, communications, online payments and reporting. If you're looking for one solution that does it all, look no further!

Recommendations to other buyers: System administration is easy to learn. Training and tech support is excellent. The Star Chapter team is very responsive and helpful, quick to answer questions and helpful in offering solutions.

Starchapter is the best!

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tutorials that show the step by step guidelines to manage a website are awesome.

Cons: The only downfall is there is not much variety when it comes to design of the website and showing off your creativity.

Overall: I have been using Starchapter for almost a year now and it has been great! They have the best customer service, since they respond to my questions immediately. They have great tutorials that helped me construct my website without any problems and are very trustworthy! I would recommend Starchapter to anyone!

Starchapter is awesome!

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Need to make some tweaks. Need ability to send a blast on a particular date where you select the date not number of days prior

Overall: We've had Star Chapter as our affiliate website for about two years now! It is truly awesome and has definitely cut down overall administration of the website and meetings and email blasts. I've referred two other groups to star chapter as well.

Recommendations to other buyers: Make the front end a bit easier

StarChapter Customer Support never makes me the fool

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of learning how to do stuff for someone who isn't a technology nerd. Sometimes that means my current intern has to look at the video and then show me, but once the lightbulb goes on, I can do 'most anything.

Cons: Some of their training videos have left me wondering what I just watched. That's when I reach out to a digital native / millennial to help me "get it." Or, I submit a job ticket.

Overall: Having been with StarChapter for a couple years now, I really like the customer service experience. I've learned to check out the online videos (sometimes beyond my understanding), but I have learned that -- if things aren't clear -- submitting a Job Ticket gets a quick response. And unlike some other software companies I've used (but won't name), the people who talk to me or email back and forth with me until I understand NEVER make me feel like I'm the idiot who doesn't understand functionality. That's so refreshing! If you're a small one-person office like I am, with sometimes-help from college interns, I highly recommend StarChapter. They offer reasonable pricing with no long-term contract. They let you take your time in adopting the different feature capabilities. And once you're up and running, they're an awesome value for the monthly spend!

Recommendations to other buyers: It may not have all the bells and whistles that some companies demand. I've had Board members (whose companies likely pay the big bucks for fancier functionality and I.T. people to work with it) that think our software should do things it cannot. But for our purposes, it's been a HUGE success and a GREAT value.

Great software-Warning though for any networks that have blocks on Java

Oct 05, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really have enjoyed this software and it has been great for processing registrations for our chapters meetings. Downside is that based on network restrictions at some of the contributors places of employment, a lot of the functionality is blocked :-( This is not Star Chapters fault but it is good to be aware of when purchasing. That is the only reason I ranked ease and functionality a bit lower. If we had full access and no restrictions it would be even better. Otherwise we would highly recommend Star Chapter

Work Made Simple Thanks to StarChapter

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about StarChapter

Cons: I have not come across any cons

Overall: We have been with StarChapter for many years and I couldn't be more pleased. The ease of the website and database makes my work life so much easier. The website was extremely easy to implement. Our membership loves the ease of the website too. I have needed to use the StarChapter Customer Service on occasion (especially for things I don't use often) and they are very prompt and attentive. They follow up afterwards too. StarChapter cares about you as much on day one as they do five or six years down the road. They are constantly striving for excellence. I would highly recommend StarChapter!

Recommendations to other buyers: None

A truly great product

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it saves automating tasks

Cons: Some things are buried so deep in the site I forget where they are.

Overall: We have been using a StarChapter for years and it fits our needs wonderfully. The site automates so many tasks that we used to have to do manually and it makes running our organization a breeze.

Recommendations to other buyers: We have been approached by other web companies who say they are as good or better than StarChapter and when you look at their examples they don't even come close.

Awesome Product

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Star Chapter has been a great thing for our Chapter! It is saving us money and time. I love the way you can put starting and ending dates on job postings and sponsorships. It is easy to use and learn.

Good customer support, but functionality needs improvement

Oct 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Cost

Cons: Functionality is not great.

Overall: I've used StarChapter for two years to manage a professional association. While it works fine for many of our needs like announcements and static pages, there are some issues with the functionality. For example, there are too many clicks required to purchase items like sponsorships, causing confusion for vendors. There is only one newsletter design and it is lacking. There is difficulty when a member registers along with a guest for an event, but they pay separately. They should also provide a template update (at a reasonable cost) to reflect newer style web design - if they do this already, they haven't offered it to existing clients. On the positive side, the cost is about right for what you get. And the customer service is quick to respond. Unfortunately I've had too many support tickets that resulted in an answer like, "There is nothing we can do to fix this now; we'll put it on our list for our developers." Rarely have fixes I've suggested been made.

ASPE Chapter 5

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functions and our ability for multiple users (treasurer, membership, newsletter, etc) to use the data and StarChapter tools.

Cons: May need to improve a function in StarChapter to allow ballots with write-ins. There is functionality for ballots just not how we do things.

Overall: I like the fact that we can manage our organization with less effort. As a volunteer organization it is difficult sometimes to get participation for specific Chapter functions. StarChapter has simplified that so we can do more with less. The data or information is centrally located and accessible between users (treasurer, membership, newsletter, etc.) As we get more familiar with StarChapter we have been using more and more of its functions. If we need any support they respond very quickly with assistance. We have been StarChapter user since 2013. We have been staunch supporters of StarChapter to others in our National organization. Recently our National organization is migrating to StarChapter management platform.

Recommendations to other buyers: I wish we heard about this product when it first came out in 2008.

3 years with Star

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, time savings ability for chapter administration.

Cons: unable to load multiple files to cabinets/folders.

Overall: Star has provided our San Fernando Valley APICS chapter with time saving tools that are critical with Board members who are volunteers. The ease of use and the ability to quickly update the website as changes are encountered make our website current. Many administrative tasks on members, seminar and educational offerings such as keeping track of event registrations are now maintained with ease and significantly less time than before Star Chapter days. Membership monitoring, specially now that corporate apics.org has setup a partnership with Star Chapter to provide daily updates, has take a huge burden on chapter management. Keeping all this chapter information available for any authorized board member year after year as officers may change continues to be one of the best resource provided by Star Chapter.

Recommendations to other buyers: take the time to view all tutorial videos; take advantage of world class support - which is prompt and very helpful.

APICS First Arkansas Chapter Review

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Similar to other programs and easy to use.

Cons: It was sometimes hard to find help in the guides, however, when you place a support ticket, the one on one support was always available.

Overall: I have never setup a website before and the software and support was wonderful. The software is initative if you have experience with office products.

I really appreciated the support I received from the staff (especially Kat) during this process. After six months I have most of the functionally active and the response from our members is very positive.

StarChapter Makes It Easy!

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and allows me to build out a quality web site.

Cons: It would be nice if a conference module was available and the size of attachments for emails is somewhat limited.

Overall: StarChapter provides a quality platform, lots of training and documentation and their customer service is excellent! Every time I submit a ticket I hear back promptly and the issue is typically resolved the first time.

Recommendations to other buyers: If you are looking for a affordable, quality platform then StarChapter is definitely worth your time and interest in learning more.

Star Chapter - Customer Support

Sep 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Comments: Star Chapter provides a good way to setup, manage, and track meetings & attendee registrations. But the editing and formatting features are cumbersome. I recently contacted their Customer Support team for several questions regarding registration waitlists, photo gallery sorting, etc. Each time, the customer service team was knowledgeable, friendly, and helpful. Even if the software could not always support my needs, they submitted a follow up request to the development team for future consideration.

Pros: Meeting setup, tracking, and ease to list/display on website.

Cons: Due to email verification feature recently added, and email formatting features, we have opted to use MailChimp to manage most email notifications.

Request for Home page changes.

Sep 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is very good and very user friendly to use.

Cons: None

Overall: Response to request was prompt even though the solution is a potentially complete change in the look of the Home page.

Recommendations to other buyers: None

More Than I Asked For

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: StarChapter has really thought of everything when it comes to chapter management, things I hadn't even thought of that will make our jobs easier as a board.

Cons: Just the learning curve to learn all the things that I know it can do.

Overall: Our representative's response was quick and the information she provided was thorough to answer my immediate question. She also included information that I didn't ask about but would be good to know as I continue to work on our site.

Software does what we need and we are very satisfied

Sep 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you learn how to manage the software, it really has made communicating with our chapter easy and professional looking. Also, having the calendars and event managers are superb. They make it easier to communicate with our members but they also make it easier for the members to keep up with timelines themselves.

Cons: More difficult to navigate than proposed to us in the beginning. Also much more difficult to adjust the content of the website than proposed. I am sure this is intuitive and easier to manage than other platforms if you do this for a living, but for a novice it can be a bit daunting and complicated with several steps in different areas of the back-end to reach the desired effect on the front end.

Overall: The software isn't as intuitive and easy to use as they say for people that don't work in this kind of software for a living. That being said, the customer service is incredible and very responsive (and quickly). There have only been a few minor things that the software has been unable to do. We have a quality website and the meeting and communication features are exactly what we needed. All in all, we are very satisfied with StarChapter. The quality of product and support that we receive for the cost cannot be beat. We looked :)

The American Institute of Wine & Food, Wichita Chapter, Inc., July 2016

Aug 01, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: My experience with customer support was very helpful. The response was very timely and my questions answered so I could accomplish what I needed to take care of.