---
title: "StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is StarChapter the right Association Management solution for you? Explore 656 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/57588/StarChapter/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-09-30"
---

StarChapter

4.2 (656)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 30th, 2026

# Reviews of StarChapter

Ease of use

3.7

Customer Service

4.3

## Pros and Cons in Reviews

BC

Beth C

TreasurerHigher Education, 2 - 10 employeesUsed the software for: More than 2 years.

“It allows us to have a website and collects dues as well as capture registrations for our annual conference.“

June 10, 2026

AC

Angry C

Executive DirectorFacilities Services, Self-employedUsed the software for: More than 2 years.

“Instead of helping us operate more efficiently, StarChapter has created additional work, member frustration, and lost confidence in the system.“

July 23, 2026

MB

Michael B

TreasurerAirlines/Aviation, 2 - 10 employeesUsed the software for: More than 2 years.

“Star Chapter is a practical association management tool, and it makes it easy to send communications to your database, handle meeting registrations, and produce reports about meetings. “

June 10, 2026

AK

Anna K

EDNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years.

“It is not always intuitive how pages, modules, forms, and website components are connected behind the scenes.“

June 17, 2026

EH

Eshana H

AdministratorPublic Relations and Communications, Self-employedUsed the software for: More than 2 years.

“It gets the job done for managing the chapter, even though there is room for it to feel more current and flexible compared to other platforms we have used. But since pricing is going up and your staffing has streamlined, we'd like to see better functionality to go along with that.“

June 18, 2026

KW

Kelly W

Association ExecutiveNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years.

“Support ticket feedback can generate long, step-by-step instructions that are very difficult to follow.“

July 23, 2026

KW

Kisha W

Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Our organization likes the ability to have all of the tasks we handle for the chapter in one location.“

June 10, 2026

KW

Kelly W

Association ExecutiveNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years.

“It also isn’t ideal for sending event emails to members, so I use a different platform.“

July 23, 2026

## Showing most helpful reviews

Showing 1-25 of 656 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jacoby G.  
Chapter President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "StarChapter for Non-Profit Organizations"

November 27, 2023

5.0

Starchapter has saved our organization a lot of money by reducing the subscriptions we had into one program. Setting up the website was easy to do with the SC support team, there were a few add-ons that we didn't anticipate that cost a little bit more, but we still saved hundreds by switching to StarChapter. Our organization is super excited to enhance our online presence with our members and sponsors through StarChapter!

Pros

StarChapter combines a lot of separate programs we previously used into one easy to access program. It manages email forwarders, displays sponsors logos on our website, and automatically updates based off of when the sponsor has paid through. StarChapter also allows us to setup email templates that are automatically sent to new or lapsed members which eliminates the need for our membership chair to constantly have to remember to check our rosters and compare them month to month.

Cons

The administration side of the website turned out to be a little more challenging than we originally expected. Some of the functions and website design aren't as intuitive as we would have liked and has required additional training for the less tech savvy members on our board.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

It cost less for us to remove the four other subscriptions and condense into one. It also eliminated the need for four different logins, which can be hard to collect during board transitions.

Review Source

Response from Star Chapter

January 3, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

HD

Heather D.  
Communications Director  
Human Resources  
Used the software for: 6-12 months

### "Professional site without requiring a background in website design"

June 23, 2026

4.0

Overall, our association chapter is pleased with StarChapter and would recommend it to other chapters.

Pros

StarChapter is a fantastic platform for our association chapter because it provides many features that are plug and play, so our site looks professional without requiring a background in website design. It allows us to manage our event and membership and it's an excellent value for the money compared to competitors.

Cons

Some of the ready to go templates are not easy to manipulate with regards to formatting. The features that would allow easy changes to font, indents, spacing and tables are difficult to format and often require extra time and steps to achieve the desired result.

Alternatives considered

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reason for choosing StarChapter

The plug and play features meant less time spent on designing the site. We also liked having dedicated customer service to assist with issues.

Review Source

AC

Angry C.  
Executive Director  
Facilities Services  
Used the software for: 2+ years

### "Don't purchase it!"

July 23, 2026

1.0

Awful. Overall, our experience has been overwhelmingly negative. We invested significant time and resources implementing the platform, only to encounter continuous technical issues and inadequate support. Rather than being a partner in our success, StarChapter has become a source of ongoing operational challenges. We cannot confidently recommend the platform to other associations based on our experience. We hope this feedback is taken seriously and leads to meaningful improvements in both the software and the level of customer service provided.

Pros

The website functions seamlessly with the system. We moved to StarChapter expecting a reliable association management system with responsive customer support, but our experience has consistently fallen short of expectations. The platform has not delivered the functionality, stability, or service we were promised. Only the website works well.

Cons

Everything. The errors and the lack of support or care when we contact you to have things fixed. Our experience has been extremely frustrating. The platform is plagued with bugs, ongoing errors and timeouts, and features that either do not work as advertised or require repeated support requests, incognito windows, and other browsers to get things like photos uploaded. The biggest disappointment has been customer support. Communication is inconsistent, and there is little sense of urgency or accountability. As an association management company serving multiple nonprofit organizations, we rely on our AMS every day. Instead of helping us operate more efficiently, StarChapter has created additional work, member frustration, and lost confidence in the system. I have since transitioned away from this system with other clients and will do the same for this last one soon!

Alternatives considered

[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)

Reason for choosing StarChapter

costs are too high for GZ vs StarChapter.

Review Source

BC

Beth C.  
Treasurer  
Higher Education  
Used the software for: 2+ years

### "Great Solution for Small Organization"

June 10, 2026

5.0

They have been great to work with. Support tickets are generally resolved in 24 hours. Help information is available online to solve many questions for ourselves.

Pros

This software provided the critical software for our small professional organization at a reasonable price. It allows us to have a website and collects dues as well as capture registrations for our annual conference. We love the credit card payment solution and reporting integrated within the system.

Cons

The one drawback for us is the awkward way memberships are by person instead of by company. There are extra steps to complete to keep all people from the same company listed as paid members.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing StarChapter

Best product for the money. Checked all the boxes

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Their price was 4x Star Chapter for a less desirable product

Review Source

EA

Emely A.  
Chapter Administrator  
Management Consulting  
Used the software for: 2+ years

### "Starchapter Review - EA"

July 23, 2026

5.0

Overall really great! If i have an issue, I usually get a response right away and they provide helpful links.

Pros

It's an all-in-one platform. Combines membership management, event registration, email marketing, website management, and payment processing in a single system.

Cons

While the built-in website tools are convenient, organizations looking for highly customized designs may find them less flexible than dedicated web platforms. This is a common concern among association management systems designed for ease of use.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Our national chapter required it for all the partner chapters.

Review Source

RH

Ricky H.  
President  
Law Enforcement  
Used the software for: 2+ years

### "Satisfied Customer"

June 11, 2026

4.0

It's a good product. I like it overall. I wished there was a way to have the system generate a certificate of attendance with editable information.

Pros

The website looks professional and give me control of what is put on the site. I like the event management most of all.

Cons

That I have to update some items on the site instead of having StarChapter do it. Some items is more technical than I care to work on. When you click the attended button, it would be great to automatic renew membership.

Alternatives considered

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)

Reason for choosing StarChapter

I considered StarChapter to be more flexible for the price. The system seem to be better than what others I looked at.

Review Source

LB

Lakisha B.  
System Manager  
Education Management  
Used the software for: 2+ years

### "System Manager"

June 18, 2026

5.0

I am satisfied. Right now we are using this system to attract trainees and it seems to be working for the most part.

Pros

The user friendly system. It is a system that is developing but will always cost after every development.

Cons

The time that it takes to receive a reply or resolution. I can send a request and it will take days to speak to someone

Alternatives considered

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

Reason for choosing StarChapter

We wanted something that was user friendly and easy to understand.

Review Source

RL

Randall L.  
Treasurer and Electronic Communications Chair  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Some Good ... Some Not So Good"

June 20, 2025

3.0

It does some things well but costs way too much for the service and does not continue developing and fixing issues.

Pros

One stop integration of my web, email, registration and payment needs. I like the ability to send emails to non registered members.

Cons

The Cost and the fact that it keeps going up but not adding new features or fixing known issues. Several features or actions require intricate knowledge of how the site works and are buried under several clicks. The amounts deposited to my bank do not match what star chapter reports to me. The amounts often round up a penny in Star Chapter's favor and it makes me go back and edit the journal entries. This is STUPID!!!! I don't care about the penny .... I do care about your system making me do the extra work. Transaction reports do not give me all the info I need for journal entries. I can see buyer, amounts and what event they are for but can not see the details of what was purchased. For that I have to go to another page and view the order itself. Much extra effort that could very easily simply be in the one report.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing StarChapter

StarChapter seemed to do a better job of including it all in one package. Actual use has not been as integrated as I would desire.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

KA

Kelley A.  
Chief Operating Officer  
Management Consulting  
Used the software for: 2+ years

### "You get exactly what you pay for."

April 22, 2025

2.0

The overall experience has been ambivalent. It works on a base level and meets the needs of pre-2020 associations, but don't expect anything more out of it.

Pros

StarChapter is inexpensive, and you get what you pay for. The invoicing system is easy to understand.

Cons

StarChapter is rigid and barely operational when utilizing the corporate member manager, which was one of the main reasons we selected it. You can label/group members with unique tags, but none of them can be exported from the Member list. Instead, you have to pull the entire list of groups/labels and sort through the data, making the function a giant time sink. The email system has two options for deployment: send now or schedule later. However, you can only select the date to schedule. StarChapter will deploy the email at some unknown time, usually at odd hours in the morning. Most of my clients prefer using a third party for emailing for this reason, as well as the anachronistic email building tools. Scheduling recurring emails is unfriendly and just not worth it. Not to mention, the media gallery is broken more often than it is operable. My staff has found a workaround to link images in emails and webpages, but the site just hangs when trying to upload images. When this happens, you're forced to reload the page, which takes you out of whatever you were editing, only to not save any of what you've done. If this occurs while you're editing a webpage, you may also be locked out of the page for 5 minutes from a security feature. Hitting the back button on the browser while utilizing any parts of the dashboard is the kiss of death. I've never seen anything like it until using StarChapter. Utility has never been a priority for StarChapter, which is evidenced by their development of new design templates for websites that were only offered to get clients out of an old pricing structure. Lastly and I wish I could bold and underline this. StarChapter cannot process international payments in its dashboard or on its user-facing side. Any associations with international members, do not use this product unless you want to spend extra time using the virtual terminal or a third-party merchant.

Alternatives considered

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)

Reason for choosing StarChapter

Cost and the onboarding team were very engaging.

Switched from

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Cost, and at the time, Wild Apricot did not link members with event engagement.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

EA

Emely A.  
Chapter Administrator  
Management Consulting  
Used the software for: 2+ years

### "Reliable Platform with Outstanding Support"

April 22, 2025

4.0

My overall experience with StarChapter has been excellent. The customer service truly stands out. I never have to wait long for a response to a support ticket, and the replies are always detailed and helpful. I honestly wish all of the associations I work with were on StarChapter!

Pros

I really appreciate how user-friendly StarChapter is. I’ve been using it for five years now, and even when I first started, it never felt overwhelming especially compared to other platforms I’ve worked with. It’s intuitive, easy to navigate, and has made managing our chapter much more efficient.

Cons

I do wish some features offered more customization, but it's not a significant issue certainly not enough to make me consider switching platforms.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

We really appreciated that StarChapter allowed us to manage both our website and email communications in one place. Having everything integrated made things so much more efficient and convenient.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your experience, we appreciate your feedback.

JG

Jan G.  
Garden Club  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Much Better Than We Had Before!"

April 15, 2025

5.0

Very good overall experience. Problems have been worked out and now receive complements on how easy the site is to navigate. Only downside is that we do get spam or phishing emails from Contact Us form submissions.

Pros

Excellent set up process. Our concerns were always addressed. Support after going live has been responsive and helpful also.

Cons

Occasionally we had trouble understanding instructions given in Knowledge Base. There's been a learning curve in understanding how "Dynamic Content" works.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing StarChapter

Start-up process, Knowledge Base, and support process that Star Chapter offered.

Switched from

[WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/)

Needed to be able to manage better and update frequently.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your experience, we appreciate your feedback.

DR

Debbie R.  
Executive director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Cheap but not worth it"

July 15, 2024

3.0

I’ve used it for over 15 years. Overall it works ok. But more functionality would be good, better email management and financial management. You have to use their merchant which was cheap and now is more expensive than authorize.net.

Pros

All in one service, except for financials- quickbooks has been rumored to be added but that was over a year ago and it’s still not working.

Cons

Email design and reporting, selecting who you are sending them to is not as good as constant contact.

Alternatives considered

[YourMembership](https://www.capterra.com/p/76329/YourMembership/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[iMIS](https://www.capterra.com/p/15885/iMIS/)

Reason for choosing StarChapter

Cost and I know how to use StarChapter already.

Switched from

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)

Cost was too high with member clicks and had hidden info I couldn’t find or edit from past events.

Review Source

Response from Star Chapter

September 10, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

LM

Leigh M.  
Deputy Executive Director  
Construction  
Used the software for: 6-12 months

### "StarChapter "

July 19, 2024

5.0

Pros

As far as software systems go, StarChapter is easy to learn and yields a great product/website/management system. Our association's website looks clean and professional. We can do all functions of association management in one place--membership management, event planning and registration, reports, newsletters, invoicing, etc. It's really simple and saves us time, energy, and money.

Cons

StarChapter doesn't have immediate call in support available, so although the help techs are extremely knowledgable and can always guide and "fix" an issue, it does take a few days to schedule a call/screen share. So if there is a pressing question or issue you need addressed, know it isn't going to be resolved that day. Note: There is an extensive knowledge base where many answers can be found, but if you're not the most tech savvy, sometimes it's easier to talk to someone.

Reason for choosing StarChapter

Pricing and Website Design, ease of software system

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Too much disorganization and effort to manage and the end product/result was not professional.

Review Source

Response from Star Chapter

September 10, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

RA

Robert A.  
Engineer  
Chemicals  
Used the software for: 1-2 years

### "Society membership management"

July 27, 2022

3.0

Have had a number of issues, looking at changing to something else that is more user friendly.

Pros

multi user capable. Everything handled in "one place"

Cons

difficult to maintain web pages. have to edit multiple places to update a page. Switched from accepting PayPal to their own credit card processing application. Does not accept any "foreign" card (any card from outside the US, this mean even Canada. We have a number of Canadian based members who can't be processed. Fees are high than PayPal. Can not accept (swipe or chip) cards onsite, have to manually key them in.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing StarChapter

was sold a lot of hype.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Was told it could do a lot of things that we later found out were not possible, at least not without major changes to our society operations and procedures

Review Source

Response from Star Chapter

September 14, 2022

Thank you for taking the time to share your feedback.

SB

Scott B.  
Treasurer & Web/Social Media Committee  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Room to grow from Good to Great"

November 19, 2022

4.0

We like the website front and back end management. We like the calendaring. We like event management, although it can be improved. The webstore is generally good, but would be much better with financial integration and a more standard order to ship process flow and functionality; i.e., bundling. E-mail communications are good; however, e-mail address flagging and rectifying is AWFUL, and we strongly disagree with StarChapter's interpretation of the regulations.

Pros

StarChapter offers good functionality and management for an affordable price. It puts our website and association management into the cloud, where it belongs, and doesn't require a high degree of tech savvy to manage the site or our day-to-day activity.

Cons

The lack of a financial interface is PAINFUL, and it has resulted in higher than usual external accounting expense to make sense of what we do.

Reason for choosing StarChapter

The combination of feature functionality and price The lack of integration with Quickbooks Online almost scuttled the deal. As we flirt with 900 members, that is a lot of extra work. SMDPA is an all-volunteer managed non-profit.

Switched from

[Method CRM](https://www.capterra.com/p/130389/Method-CRM/)

Our website \[SENSITIVE CONTENT\] of twelve or so years was burned out and done with it. We looked at a handful of options via RFP and StarChapter offered the best package of website and cloud based application management at a reasonable price.

Review Source

Response from Star Chapter

January 6, 2023

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

DS

Debra S.  
Association Executive  
Real Estate  
Used the software for: 1-2 years

### "StarChapter"

February 10, 2023

5.0

Overall StarChapter has been a tremendous help with our association management. It has made my job so much easier. The system is easy to manage and maintain. Our members are happy with being able to make payments easier.

Pros

StarChapter set up our website with our assistance, gave us minimal training, and responds quickly to any questions I might have. They provide help to my questions about adding to, deleting, and changing the website. StarChapter is my first experience with managing a website and has been a very easy to learn and maintain.

Cons

There are certain parts of our paperwork processes that have been a bit difficult to get used to on a website. But the StarChapter allows you to create support tickets to get assistance on adding or changing information. If the website does not allow certain additions, then the support area sends our suggestions to their management.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

One of our members recommended StarChapter. It was going to be able to create a website that would be easier to use and maintain. Also we needed a system that would make event registration and payments easier for our members.

Review Source

Response from Star Chapter

November 10, 2023

Thank you for taking the time to share your experience, we appreciate your feedback.

DM

Dennis M.  
IT Services Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Platform for Smaller Associations with Opportunity to Do More"

July 24, 2026

4.0

Pros

how it has a full suite of email marketing, website, event and member managment all in one. Also support is very good and easy to submit a ticket when needed.

Cons

The email marketing and newsletter feature could use updating, not as intitutieve as i would like to see. Some sort of templates and features with no coding experience would be nice.

Review Source

DS

DAVID S.  
Chef  
Food & Beverages  
Used the software for: 1-2 years

### "Star review"

May 15, 2025

4.0

We've had excellent experience with Star Chapter. My only problem is I'm the old guy trying to learn the new tech.

Pros

The knowledge of the support staff is always great. When we set up meetings with them their communication is thorough as well as their follow up.

Cons

There is SO much it does and I've not even scratched the surface. I need to set aside time for more training.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback.

DA

Dale A.  
Chapter Admin  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Acceptable functionality. "

May 7, 2025

3.0

I find it hard to use because training is not part of the limited onboarding experience. Lots of training videos if you know what to look for.

Pros

Acceptable functionality. Favorite part is the email functionality and event registration. Lots of training videos if you know what to look for.

Cons

Onboarding and training. Comes with no training except for videos. For 1-1 trainings you need to reach out to StarChapter.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback.

DW

Dan W.  
Executive Director  
Construction  
Used the software for: 6-12 months

### "At times frustrated"

March 27, 2025

3.0

I am still on the learning curve, but I am considering exploring other options.

Pros

i Am Not familiar with other similar products, so nothing to compare it to. However I was up and running relatively quickly, not efficiently, but operating. The initial help session was very helpful

Cons

Even as a neophyte, there are aspects of the site that I have suggested be improved, yet no action is taken.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback.

RB

Rich B.  
Webmaster  
Education Management  
Used the software for: 2+ years

### "Long time StarChapter user"

July 9, 2021

4.0

As I said, we are a volunteer driven educational organization. StarChapter assists our organization with managing activities and members, which are our core competencies.

Pros

StarChapter is easy to implement and use. Their support team is excellent and very responsive. Most of the applications are easy use.

Cons

We are a volunteer driven educational organization. We teach classes in person and virtual. Students are able to retain continuing education points for attending our events. StarChapter lightly touches on, but does not manage well, our member's tracking of educational points.

Reason for choosing StarChapter

We originally chose StarChapter as a recommendation from another organization in another state.

Review Source

Response from Star Chapter

August 10, 2021

Thank you for being a long time StarChapter user and for taking the time to share your feedback, we really appreciate it as it helps us improve our product.

RS

Robert S.  
Library Association Administrator  
Libraries  
Used the software for: 2+ years

### "StarChapter"

August 5, 2022

3.0

Pros

It does not require any technical skills to operate. The cost is very low, so this would be one to look at if your funding is not great.

Cons

The system is not intuitive at all and is lacking in many areas.

Review Source

Response from Star Chapter

September 14, 2022

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team and we will schedule that for you.

VR

Verified Reviewer  
Media and Communications Chair  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "An alright platform, but could be more effective"

December 4, 2023

4.0

Pros

The platform has good features and customizability.

Cons

If you aren't familiar with working with websites, then you'll have trouble with email formatting and webpage management. The help guides are somewhat useful and so is customer support, but it's not intuitive. I wish there were more integrations so that we could connect Google calendar or Zoom.

Review Source

Response from Star Chapter

January 3, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

DP

Dan P.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Florida FBINAA Review"

April 5, 2024

5.0

I am generally happy with the product, but I think there is always room for improvement. As the author \[sensitive content hidden\] says, the enemy of great is good.

Pros

I like the "one stop shop" features of managing our organization.

Cons

The product is mostly intuitive, but the webpage design and management features could be improved and simplified. The biggest thing that I think StarChapter can improve upon is the customer/technical service access. Talking to a real person the day of the issue is paramount to modern organizations, and I would suggest investing in the human capital to accomplish better customer or technical support.

Review Source

Response from Star Chapter

April 25, 2024

Thank you for taking the time to share your feedback.

BM

Brandon M.  
Vice President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "StarChapter review"

July 15, 2024

4.0

It is a great BASIC service for organizations that do not need more than basic functionality and features and do not have a web wizard on staff. I believe there are better services out there, but the trade-off is expense and experience/knowledge in working with websites.

Pros

Ease of setup and updating the site with current material

Cons

We have not had some of the functionality that other competitors provide; batch membership dues processing/payment, integration with member ID badges to swipe and log attendance at events, no ability to send automated "attendance certification" email to members who attended an event (we could do this initially but was lost during a recent update to email functions). There have been other features that we would like to have but don't recall right now.

Review Source

Response from Star Chapter

September 10, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

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