# Page 18 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of StarChapter

## Showing most helpful reviews

Showing 426-450 of 645 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tammy S.  
Compliance Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Star Chapter is simplifying our chapter communications"

December 19, 2017

5.0

Star Chapter helps us get our information out to members, create meetings, communications, and keep it all organized.

Pros

We love the ease of use of Star Chapter and the way it looks. Everything is updated and professional and we do not have to work on any of that - we simply type in the information and they do the rest.

Cons

It has been a bit difficult to find time to do all the last minute items needs before the website went live. I would have liked more hands on help.

Review Source

SO

Sefton O.  
Executive Director  
Executive Office  
Used the software for: Less than 6 months

### "I have generally had a very good experience with StarChapter. I believe they try very hard."

August 10, 2017

4.0

Everything is under the one roof.

Pros

It is really robust and does not have system problems. And the response time are excellent. It is really easy to use after the initial set up.

Cons

I would like some small things to be changed or added. 1. Verbal access to the customer service people instead of via the ticket system only. 2. When the group sales are used the cost for the group is shown in the report as each and it should be for the whole group.

Review Source

MF

Michael F.  
Board Treasurer  
Public Relations and Communications  
Used the software for: 2+ years

### "PRSA Buffalo Niagara"

October 16, 2018

4.0

Pros

I like that the StarChapter team seems adept at keeping websites (and their functionality) up to date. I also like that you have the ability to maintain and leverage data for your communication needs in one system.

Cons

Managing pages on the back end of the website is much more confusing than other systems I've used before.

Review Source

BC

Bill C.  
Account Executive  
Construction  
Used the software for: 2+ years

### "Star Chapter Enthusiast"

January 20, 2021

5.0

Star Chapter has consider all needs of a professional society and incorporated them in software that is reasonably priced and is well supported.

Pros

Star Chapter is the most intuitive software I have every used. One can quickly achieve whatever outcome is desired.

Cons

When people feel intimidated by the available options and are reluctant to work with this intuitive software.

Reason for choosing StarChapter

Product was far superior to alternatives and was well represented.

Review Source

Response from Star Chapter

February 19, 2021

We are grateful for your kind words. Thanks for sharing your review.

DM

Darla M.  
Product Consultant  
Architecture & Planning  
Used the software for: 6-12 months

### "StarChapter- Review"

August 6, 2019

3.0

Pros

Easier to do weekly newsletters. Our Communications Chair would have much more detailed info.

Cons

Not integrated with SMPS National's member info, so we manually have to make changes to our mailing list when a member changes jobs, etc. Does not show who has registered for events in the promotion of a event (BD/Marketers find it helpful to know who will be at an event). Customer support is lacking.

Review Source

BK

Barney K.  
Senior Procurement Buyer  
Government Administration  
Used the software for: 6-12 months

### "Initial Impressions "

February 10, 2017

4.0

I am slowly getting more attuned to how the software functions and find it easy to follow in some aspects but, overall, it is somewhat confusing as to the structure and how different parts rely on each other and which is the more efficient way to do things. for example, trying to set up links on the main webpage to be redirected to member entities individual websites. I added it to the navigation menu without success, not seeing what I thought would populate on the main screen. I then saw someone else had already added the same features under a drop down selection of a header titled "resources". It would help to know where to begin in any particular instance. I understand I need to understand the individual module functions and purpose. in time but to get there........I shall persevere.

Review Source

SG

Sue G.  
Website Director  
  
Used the software for:

### "StarChapter brought our chapter website back from the dead"

July 14, 2015

4.0

We're very happy that we made the switch to StarChapter after struggling with poor website software. The look and user-friendliness of our site has resulted in an increase in site visits by our chapter members and others. The extensive back-end functionality has made the tasks of our Board of Directors so much easier. Our Treasurer, Programs Director and Membership Director would be absolutely distraught if we were to lose all the features offered by StarChapter. The StarChapter staff has been great to work with every step of the way. From our first conversation, to the unveiling of our website, to the occasional question or request for a change, they have been responsive, friendly, professional, and easy to work with. Thanks to them, our project was a quick win for our chapter.

Review Source

DF

Devin F.  
President  
Construction  
Used the software for: 6-12 months

### "Tedious but one stop shop"

January 14, 2021

5.0

Pros

The ability to integrate everything together.

Cons

It can be tedious and difficult to navigate the menus and process.

Switched from

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

universal one stop area for all needs.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for your feedback, we really appreciate it as it helps us improve our product.

SO

Stephanie O.  
Secretary/Treasurer  
Hospitality  
Used the software for: 2+ years

### "StarChapter"

October 16, 2018

4.0

I primarily handle registrations and payments in StarChapter - with having very little knowledge of the program prior to using, I quickly learned as it was super simple and straight forward.

Pros

What I like most is the usability and guided help topics

Cons

What I like least is the slow response time from customer service after submitting help tickets

Review Source

JH

Jim H.  
Executive director  
Arts and Crafts  
Used the software for: 2+ years

### "Starchapter is awesome!"

October 5, 2016

5.0

We've had Star Chapter as our affiliate website for about two years now! It is truly awesome and has definitely cut down overall administration of the website and meetings and email blasts. I've referred two other groups to star chapter as well.

Pros

Ease of use

Cons

Need to make some tweaks. Need ability to send a blast on a particular date where you select the date not number of days prior

Review Source

RH

Ricky H.  
President  
Public Safety  
Used the software for: Less than 6 months

### "Pleased with StarChapter"

June 29, 2021

5.0

StarChapter helped us with the management of our organization. Before, we used three systems and StarChapter consolidated our activities.

Pros

StarChapter is easy to managed. We like being able to communicate and manage on the same system.

Cons

I have not found what I like least about this product. I did make a suggestion on improving the CE credit section of the system.

Review Source

Response from Star Chapter

August 10, 2021

Thank you for your feedback, we really appreciate it as it helps us improve our product.

CB

Cindy B.  
President  
Government Relations  
Used the software for: Less than 6 months

### "Worthy of updating and gaining quality product"

June 29, 2021

5.0

Very professional, very intuitive to what is needed and responsive to things as needed during implementation.

Pros

I like that it has a ton of functions that can be integrated into other facets.

Cons

A lot of the customer support is links to tutorials or step by step guides- although informative, sometimes I like a human interaction.

Review Source

Response from Star Chapter

August 10, 2021

Thank you for your feedback, we really appreciate it as it helps us improve our product.

KB

KAREN B.  
Travel Manager  
Civil Engineering  
Used the software for: 1-2 years

### "It's "Meh""

January 30, 2020

2.0

Pros

All users had their specific area to maintain so training is easily digestible it's a start to organization but needs work

Cons

It's not very "gooey" where you can create specific reports because it's not captured to be reported on. Verbiage is hard to follow on notifications Not user friendly and not creative enough It's clunky and painful to use

Review Source

Response from Star Chapter

February 14, 2020

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulties. We'd like to know more about your issue with reporting. If you could please enter a support ticket, our team will get in touch with you to provide any necessary help.

JC

Jackie C.  
Executive Director  
Real Estate  
Used the software for: 2+ years

### "I don't understand this question"

January 30, 2020

3.0

I have tried repeated to get help on setting up my membership and new members with login information and to this day, am still struggling. I still need someone to please help me get this situation under control.

Pros

The on screen layout for the end user looks professional.

Cons

It is hard to use and the templates are limiting.

Review Source

Response from Star Chapter

February 14, 2020

Thank you for your feedback. We are sorry to hear you are still struggling with setting up the membership. Please enter a support ticket and our team will be able to assist you.

MI

Matt I.  
  
  
Used the software for:

### "Great customer service personnel taught this old dog how to set up and maintain a website"

April 13, 2016

3.0

The software is far from being intuitive and lacks a lot in a useful user manual/guide. The tutorial videos were great for getting started but need expanded to cover more material for reference. The loss of email support was very disappointing. The WYSIWYG editor still lacks a lot of functionality and certainly does NOT show you what you will get. The editor use to allow picture re-sizing by clicking and moving the edit points now it is no longer supported. Through it all, the customer service reps have ALWAYS been very helpful in resolving any/all issues that have come up. They are the only reason why we are staying with Star Chapter.

Review Source

Response from Star Chapter

April 13, 2016

Thanks for your comments Matt! We have made several improvements to the WYSIWYG Editor and email functionality as well as improved our response time to maximum of 4 hours from opening a Support Ticket through the Admin Area of your StarChapter software. We hope that with these improvements you will find the software more intuitive and user-friendly.

RT

Rick T.  
President  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Program That Could Be Great"

January 30, 2020

3.0

Pros

It has a lot of features that can be beneficial if used to their potential.

Cons

Not user friendly, especially the email program.

Review Source

Response from Star Chapter

February 14, 2020

Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

LM

Lori M.  
VP Marketing & Communications  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "PC Mag rated Star Chapter top in their class & I highly rate their customer service folks!"

October 25, 2016

5.0

Star Chapter was voted by PC Mag as Best Membership Management Software of 2016 in the category of Local Non-Profit Chapters and Associations, which I would agree with as Administrator for our local chapter. Their customer service folks are patient, professional and escalate issues as needed. I had no past experience with website administration, but now I am confident in my ability to support and to hand off to a successor.

Pros

Ease of use and customer support group. Great value for the spend.

Cons

It's English only.

Review Source

TU

Theresa U.  
Adminstrator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use"

August 23, 2019

3.0

StarChapter has allowed me to manage over 150 memberships with relative ease.

Pros

The ease to self teaching and use this responsive StarChapter assistance.

Cons

Not being able to attach recurring payments to membership. Not being able to post a payment from a non-member order. You have to enter the order and get payment at the same time. It would be nice to invoice the non-member and then post a payment.

Review Source

ES

Ellen S.  
Webmaster  
Human Resources  
Used the software for: 1-2 years

### "Star Chapter provides exactly what we need!"

October 11, 2016

5.0

We implemented Star Chapter a few years ago and have been thrilled with it from day one. It had every feature we were looking for so we did not have to reinvent the wheel. Their customer service is amazing.

Pros

It makes our small Chapter look very professional. It is easy for members to register and pay for events online.

Cons

Sometimes at year end it is difficult to remember how to make changes, but I usually can figure it out by re-watching the tutorials.

Review Source

JG

Jerry G.  
Managing Partner  
Events Services  
Used the software for: 6-12 months

### "LEC Oregon"

August 1, 2022

4.0

Onboarding was fantastic and really helpful. Our support person was very accomodating and worked to answer all of our questions in a timely manner.

Pros

Member management and communications are super effective and easy to use.

Cons

So far there is nothing that is a Con. Everything works great

Review Source

Response from Star Chapter

September 14, 2022

Thank you for taking the time to share your experience, we really appreciate your feedback.

AW

Ariane W.  
event manager  
Events Services  
Used the software for: I used a free trial

### "Easy and straightforward to set up. Liked the event software."

September 30, 2019

4.0

Good. My boss wanted to use another program, but I would try it out again at my next job.

Pros

My most recent job was at a nonprofit and I was interested in the event planning software. I used this as a trial and it was pretty simple, easy to set up and straightforward.

Cons

The name badges and labels are probably more helpful for a large event. It seemed good, it just wasn't useful for my events.

Review Source

KM

Katherine M.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Solid Website Option"

January 11, 2021

4.0

StarChapter is a great option, especially for those who need extra support. Customer service is great!

Pros

We were able to build a site with the features we needed! THe customer support helped us any time we needed them.

Cons

As our organization changed, so did our budget and needs. Downgrading was less smooth - because it meant we had to give up some of the features we loved!

Review Source

Response from Star Chapter

February 19, 2021

Thank you for sharing your review, we really appreciate your feedback.

TM

Tiffany M.  
Administrator  
Real Estate  
Used the software for: 6-12 months

### "Very Good! "

August 10, 2017

4.0

It is a good software for small trade associations that have members and dues and events. Nice that is al in one program.

Pros

Very functional and versatile. Overall easy to use and move around. It has a lot of features and benefits.

Review Source

JA

Jeanette A.  
Customer Relations Specialist  
Construction  
Used the software for: Less than 6 months

### "Great overall product"

January 14, 2021

4.0

We have consolidated Constant Contact, WIX and individual emails by combining everything through StarChapter. In the coming months I hope to dig deeper into the system to learn even more things the system can do for us.

Pros

I love all the video instructional guides, it helps move things around quickly.

Cons

Some features on sending massive emails to non members sometimes just doesn't work. Still getting some kinks out of the daily use.

Reason for choosing StarChapter

Looked like and was aa very easy transition. Great customer service and reps answered all our questions.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for your feedback, we really appreciate it as it helps us improve our product.

JP

Jennifer P.  
President  
Civic & Social Organization  
Used the software for: 2+ years

### "Good Product, A lot to learn!"

January 11, 2021

4.0

Pros

Once you know how to send out correspondence it's easy, it's just initial set up of first emails and new items. Customer Service is pretty attentive.

Cons

Sometimes a lot of features and it can be difficult to navigate all the areas depending on what the need.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for your feedback. For your convenience, we provide online on demand trainings or you could request a training for just your board to help navigate the system.

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