# Page 19 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of StarChapter

## Showing most helpful reviews

Showing 451-475 of 645 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MH

Mark H.  
  
  
Used the software for:

### "Easy to use for first timer"

March 14, 2016

5.0

The system is generally very easy to use, which is good considering it is the first time I have managed a website. Two cons come to mind: 1. I generally have a hard time locating templates when I need to update references on the home page. 2. It would be helpful if you could see what other pages a certain page is linked on. You can only see it the other way. (Example: A link to site 2 is provided on site 1. When editing site 1, you can see that site 2 is linked, but when editing site 2, you cannot see that it linked on site 1.)

Review Source

Response from Star Chapter

March 15, 2016

Thanks for your positive review Mark! As for the linked pages you are referring to, when you add a section using the "Announcements" section template, the content inside of it comes from the section that¿s also named Announcements and the page template it uses is named Announcements too. Join our weekly board training webinars if you have other technical questions about managing VASITE - http://goo.gl/eysyAB

AM

Anne M.  
webmaster  
Utilities  
Used the software for: 2+ years

### "StarChapter Review"

October 23, 2018

5.0

Really positive

Pros

Immediate postings and distributions possible

Cons

not always intuitive. I find myself asking the same questions for stuff that could be easier to do for instance updating new Board - have to go to several place to update.

Review Source

NC

Nathaly C.  
Marketing  
Construction  
Used the software for: Less than 6 months

### "Great Tool for Charities"

April 6, 2021

5.0

Great experience overall! Our payment system is much simpler and detailed than before as is our event ticket sales and sponsors sales process!

Pros

The easy use to automate different processes that were being done manually previously!

Cons

A little learning curve but the customer service team was very responsive

Review Source

Response from Star Chapter

April 23, 2021

Thank you for your feedback, we are glad StarChapter is able to meet your chapter's needs.

SGM

Sara Gaylen M.  
IAE, IREM Association Executive  
Real Estate  
Used the software for: Less than 6 months

### "Outstanding Software and Customer Service "

January 4, 2017

5.0

I love the built-in features of this product. I have a little I.T. background, but every new application needs to be learned. StarChapter has wonderful tutorials, kbase, and fast Support Ticket response. I never feel dumb about asking because they are totally dedicated to helping and making my experience a good one. We are a not-for-profit organization, and our board members change yearly. They even have a whole program for training the new people, without extra cost, every time we have a staff change. We've only been using this new website for 2 months, and already we've taken advantage of so many features we love. I highly recommend you consider it during your search.

Review Source

SB

Staci B.  
Executive Secretary  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Difficult to navigate, great online support"

October 20, 2018

4.0

Thanks to StarChapter, I have been able to promote my business in a professional yet affordable way. I am happy with what StarChapter has to offer my business and for the ways it's allowed my business to grow.

Pros

Starchapter offers great online support and will ensure they answer your question thoroughly and in a timely manner.

Cons

The pages used to edit do not resemble your actual website so it's very difficult to find the page/section that you want to edit. The source of my frustrations are directly related to the time wasted trying to find the right tab to click in order to edit/personalize my website.

Review Source

LL

Larry L.  
1st Vice President  
  
Used the software for:

### "After the initial setup. Everything is relatively simple."

April 18, 2016

5.0

The best thing about this software is the ability to copy emails, meetings, and multiple other things. The templates are great. There are still some things that I'm still trying to learn, but I have always been a hands on learner. Doing things myself a few times before I've got it down. The only complaint or back draw I have is the Board Trainings. Seems I can never find what I need or the instructions are vague and hard to follow. The rep I work with the most, Kat Martineau, couldn't be more helpful. She is always there to help me and answer any question I have. All the other reps are helpful as well when I enter a support ticket for something I can't find.

Review Source

DC

Diane C.  
  
  
Used the software for:

### "Totally Epic STAR Service"

November 7, 2016

5.0

I was just hired as the new IAE 6 months ago for my Chapter and was just feeling pretty confident in getting around in our current web-site. Then it was announced that we had to switch over to a new web-site company. Hence, start all over again and learn a new web-site. My brain completely blocked. It was so much information at one-time, too soon. Everyone on StarChapter from the sales department to the support team have been beyond patient, professional, and very fast to respond to my support tickets. No matter how big or small the issues , they will either fix it for you, or explain a solution in detail, so that you can understand how to solve the matter yourself. The StarChapter team always performs a follow up to make sure your issue has been resolved before the support ticket is closed. They will not leave you alone. I am very thankful for each one of the StarChapter's Team Members.

Review Source

AB

Anndriene B.  
Finance Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Star Chapter Keeps You on Point"

December 4, 2018

4.0

Pros

I really like the ability to assign administrator tasks and then the administrator task bar associated with this feature. It's very helpful to assign leads to tasks on this platform.

Cons

There isn't a free trial option. So although the software is worth the investment, you do have to have the means to jump right in without testing the waters first.

Review Source

SS

Sandra S.  
Webmaster  
  
Used the software for: 6-12 months

### "Awesome Product"

October 5, 2016

5.0

Star Chapter has been a great thing for our Chapter! It is saving us money and time. I love the way you can put starting and ending dates on job postings and sponsorships. It is easy to use and learn.

Review Source

MH

Marisa H.  
Instructor  
Airlines/Aviation  
Used the software for: 1-2 years

### "Not easy to use"

February 4, 2020

3.0

Pros

Ability to schedule communication and membership management/tracking

Cons

It’s not easy to use, which makes it difficult to transition board members.

Alternatives considered

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Review Source

Response from Star Chapter

February 14, 2020

Thank you for your feedback, our service includes help with board transitions, so we would take care of that for you when the board changes. Please enter a support ticket to request training for new members.

PF

Pamela F.  
Treasurer  
Education Management  
Used the software for: Less than 6 months

### "Easy to use"

February 11, 2020

5.0

Pros

Easy to learn on own. Haven't found Star Chapter training necessary.

Cons

At this point, there is nothing I dislike.

Review Source

Response from Star Chapter

February 14, 2020

Thank you for sharing your review, we really appreciate your feedback.

DB

Denisse B.  
agency owner  
Insurance  
Used the software for: 1-2 years

### "Simple solution for a great price "

July 24, 2019

5.0

We are thrilled with the ease of use

Pros

It’s easy to use and keeps the transition smoothly

Cons

Not much to complain about, the system is easy to use

Review Source

SG

Sue G.  
VP of Education  
Education Management  
Used the software for: 6-12 months

### "APICS First Arkansas Chapter Review"

September 27, 2016

5.0

I have never setup a website before and the software and support was wonderful. The software is initative if you have experience with office products. I really appreciated the support I received from the staff (especially Kat) during this process. After six months I have most of the functionally active and the response from our members is very positive.

Pros

Similar to other programs and easy to use.

Cons

It was sometimes hard to find help in the guides, however, when you place a support ticket, the one on one support was always available.

Review Source

GS

George S.  
Executive Secretary  
Libraries  
Used the software for: 1-2 years

### "StarChapter"

July 31, 2019

4.0

Pros

We like how easy it is to use and how clean the front end looks.

Cons

We would like to see more options for memberships.

Review Source

IT

Ivan T.  
VP Communications  
  
Used the software for:

### "Great Start"

December 1, 2015

5.0

We have just switched to the StarChapter product and after group training, one-on-one training, reviewing the training videos and articles, and spending time configuring our new website, I can safely say that it's a great product to use. The main areas I work on are newsletters, web pages and the email manager and the software makes it easy for me to quickly update and create new content. I've also found that the customer service is very responsive and an issue that we had with a security certification was quickly addressed. Overall, it's been a great start to my new life with StarChapter.

Review Source

SK

Suzanne K.  
Clinical Consultant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Star Chapter "

August 3, 2019

5.0

We were able to centralize our chapter's processes which allowed us to me more efficient.

Pros

The tool centralized many of our chapter's processes. We have more capabilities then we had with our prior tools. The reports are very helpful. The connection to National CMSA has helped with membership information.

Cons

It took a little while to adapt to the tool. It is not intuitive. The training and customer service were helpful

Reason for choosing StarChapter

Many of the CMSA chapters recommended Star Chapter

Review Source

SH

Sara H.  
Manager, Human Resources  
Human Resources  
Used the software for: 6-12 months

### "StarChapter Review"

February 5, 2020

4.0

Pros

Pretty easy to use; more functionality than our old website.

Cons

Still have a lot to learn; just need some additional training but no big cons overall.

Review Source

Response from Star Chapter

February 14, 2020

We are glad you find StarChapter easy to use. For your convenience, we provide weekly live training as well as online tutorials and instructions.

PN

Paula N.  
Account Executive  
Security and Investigations  
Used the software for: 6-12 months

### "Exactly what we need"

August 10, 2020

5.0

So far, so great.

Pros

One location to manage our chapter in which we can communicate with our members and encourage our supporters.

Cons

It took a bit to figure out - however there are great resources online and the customer support is very responsive and helpful.

Review Source

PO

Penny O.  
Webmaster  
  
Used the software for:

### "We use StarChapter for our purchasing organization and have had a lot of success with it to date"

October 19, 2015

4.0

We use StarChapter for our purchasing organization to share information with members and the public, have online interaction with members and for meeting and tradeshow registration. It is pretty user friendly and the more we use it, the better we get at accomplishing our goals for it's use. It has saved a HUGE amount of time for our annual Business Matching and Tradeshow event and the online registration is helpful for our treasurer to track funds. We are looking at selling our branded items to our members through the site this month. We have found a few things it could do better but we usually can find a workaround for those things. Customer Service is great - I always get a timely response and if they don't have a solution, they do offer to ask for one in upcoming enhancements. Well worth the money we spend!

Review Source

JL

Jeffery L.  
Engineer Intern  
Civil Engineering  
Used the software for: 6-12 months

### "StarChapter Review"

May 3, 2019

5.0

Our association has been given great customer support and all of our questions are being answered in a timely fashion.

Pros

Brings all the different committee responsibilities into one place.

Cons

I have to constantly move to different pages and there is loading times for each page.

Review Source

VM

Vincent M.  
Digital Media Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent Software and Excellent Customer Service"

October 11, 2016

4.0

I recently became a board member of a local chapter and we were using Wordpress for our website and ConstantContact as our email database. With the help of StarChapter we were able to combine both services into one. This ultimately saved us time and money. Plus the customer support was phenomenal. They worked with me and the board every step of the way.

Pros

Having everything in one place.

Cons

Although I have found the system to be easy to use I fear people who may not have as much experience as I do may not.

Review Source

DK

Deborah K.  
Treasurer/Foundation Chair  
Government Administration  
Used the software for: Less than 6 months

### "StarChapter Review"

July 23, 2019

5.0

Has been pretty good

Pros

All board members can access this program and do any changes

Cons

Still learning the program more. Not finding anything wrong at the present time.

Reason for choosing StarChapter

Many good features that the previous program did not offer

Review Source

VT

Vish T.  
President  
  
Used the software for:

### "I don't know what will we do without the StarChapter!"

March 4, 2016

5.0

We were among the very first few PMI chapters to adopt StarChapter. As a non-profit, volunteers based organization, PMI Metro St. Louis chapter relies on StarChapter's capabilities and services on a day-to-day basis. Whether it's about creating or posting an event, or sending a mass email, or sending a survey, or creating an email distribution list; volunteers from our chapter highly rely on StarChapter. We have achieved so much in last 5-6 years..... our membership has grown, attendance to our monthly events has increased, members are satisfied with our website and communication channels. Some of this success is attributed to StarChapter. We were able to win Chapter Excellence award from PMI National for last 3 years in a row because of some capabilities provided by the StarChapter.

Review Source

YS

Yvonne S.  
Records and Information Manager  
Insurance  
Used the software for: Less than 6 months

### "More Than I Asked For"

September 19, 2016

5.0

Our representative's response was quick and the information she provided was thorough to answer my immediate question. She also included information that I didn't ask about but would be good to know as I continue to work on our site.

Pros

StarChapter has really thought of everything when it comes to chapter management, things I hadn't even thought of that will make our jobs easier as a board.

Cons

Just the learning curve to learn all the things that I know it can do.

Review Source

JS

Jerry S.  
Board of Directors Member  
  
Used the software for:

### "Excellent representation and service by Associates"

June 6, 2016

5.0

Wanted to make you aware of what a pleasure it was dealing with JoAnna and Cassidy on behalf of the Bella Vista Business Association. If not for Cassidy's persistence in maintaining contact with me, our relationship with StarChapter possibly would not have happened. Her professional approach and lack of hard sell, arm twisting tactics is most appreciated. JoAnna was a real pleasure to deal with, an excellent voice, easy to understand and explained your system thoroughly. Other members of our board were very complimentary of JoAnna and her professionalism. When Joanna informed me I would be dealing with another person going forward, I jokingly informed her the deal was off. Confident our dealings and relationship with StarChapter will just as rewarding going forward.

Review Source

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