# Page 2 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/57588/StarChapter/reviews --- StarChapter 4.2 (645) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Page 2 - Reviews of StarChapter ## Showing most helpful reviews Showing 26-50 of 645 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Anne B. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Star Chapter Support Always There" April 16, 2025 4.0 Our organization has been using SC for 8+ years. I can do a lot on my own and it is so easy to reach out for help. Pros The tech support is amazing. They answer timely and are so helpful via email or on a call. Cons There are some aspects of the design that can be frustrating. If so, then I just reach out for support and I'm good to go! Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your experience, we appreciate your feedback. KS Kish S. System Project Director Education Management Used the software for: 1-2 years ### "Great website design company" April 16, 2025 5.0 Star chapter is a great website company. They have accommodated our institutions needs. Pros When our organization first subscribed to this platform, we were very unsure of theire capabilities. As we increased our programs, accommodated us with what we ask for. This website design company is awesome. Cons Faster access to questions. The turn around for answering questions is 24 hours. It should be less than that. Reason for choosing StarChapter The process was simpler and cost effective. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your feedback. SJ Susan J. Graphics and Admin Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use" June 18, 2025 4.0 Our overall experience with has been a good one. It makes managing events, dealing with registration and tracking attendance a breeze. Pros Star Chapter is great for overall chapter management. With registration and email communication built in, you have an all-in-one system that saves both money and time by not having to use multiple platforms. Cons I would like to see more tutorials made available so I don't have to reach out to tech support because I can't find what I'm looking for. Changes can be frustrating without knowledge of coding. Response time seems to be a little longer than when we first started using. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were looking for more features but also it was a decision that came from the National organization to streamline chapter's admin abilities. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your experience, we appreciate your feedback. MP Michelle P. Treasurer Architecture & Planning Used the software for: 2+ years ### "StarChapter is easy to navigate!" June 17, 2025 4.0 My overall experience with has been a positive experience. There is always ways to improve but I am satisfied with it. Pros What I like most about is that it's easy to navigate and easy to update content. This is the most important aspect for me. Cons My least favorite aspect of is learning the newsletter function vs other email functions. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I am a member of SMPS and SMPS has all chapters using . Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your feedback. SL Sheila L. President Professional Training & Coaching Used the software for: 1-2 years ### "Mixed feelings, mostly positive" April 23, 2025 4.0 After about two years, it has been a mostly good experience. Pros We like the fact that automated membership tasks help save the treasurer time. Cons The back end is not at all intuitive. It's hard to use unless the user is experienced in website design. Also, we don't like that some countries where we have members are blocked. Switched from [Drupal](https://www.capterra.com/p/119594/Drupal/) I don't remember. possibly because they were retiring the version we had and it was time for a change. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your experience, we appreciate your feedback. DS DAVID S. Chef Food & Beverages Used the software for: 1-2 years ### "Star review" May 15, 2025 4.0 We've had excellent experience with Star Chapter. My only problem is I'm the old guy trying to learn the new tech. Pros The knowledge of the support staff is always great. When we set up meetings with them their communication is thorough as well as their follow up. Cons There is SO much it does and I've not even scratched the surface. I need to set aside time for more training. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your feedback. BK Bridget K. Committee Volunteer Construction Used the software for: 2+ years ### "StarChapter is Great for Organizations! " April 22, 2025 5.0 Pros is great for organizations because it allows them to keep everything in one place: their website, communications, members/contacts, events, registration, and even the ability to take payments. Cons can be a little cumbersome to learn how things are interconnected, but once you get the hang of it, you're golden. The Knowlegebase is a great resource too when you're stuck on something you can't figure out how to do! Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your experience, we appreciate your feedback. DW Dan W. Executive Director Construction Used the software for: 6-12 months ### "At times frustrated" March 27, 2025 3.0 I am still on the learning curve, but I am considering exploring other options. Pros i Am Not familiar with other similar products, so nothing to compare it to. However I was up and running relatively quickly, not efficiently, but operating. The initial help session was very helpful Cons Even as a neophyte, there are aspects of the site that I have suggested be improved, yet no action is taken. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your feedback. DA Dale A. Chapter Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Acceptable functionality. " May 7, 2025 3.0 I find it hard to use because training is not part of the limited onboarding experience. Lots of training videos if you know what to look for. Pros Acceptable functionality. Favorite part is the email functionality and event registration. Lots of training videos if you know what to look for. Cons Onboarding and training. Comes with no training except for videos. For 1-1 trainings you need to reach out to . Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your feedback. MAC Mary Ann C. Treasurer Financial Services Used the software for: 1-2 years ### "Great Customer Support!" March 28, 2025 4.0 Very nice to work with and getting to know all the bells and whistles. Pros Customer support is very helpful as we are still trying to learn the system with payment/orders, etc. Cons New system for us and just trying to learn all system can do. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your experience, we appreciate your feedback. GY Gail Y. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Absolutely Horrible" August 28, 2025 1.0 Horrible Pros event reporting. Cons pay Our Paypal was so much easier to use. Review Source AV Amber V. Treasurer Public Relations and Communications Used the software for: 6-12 months ### "Good Product" April 29, 2025 3.0 Pros It's everything needed all in one place. Cons The PCI compliance check process is very confusing. The reports are a bit difficult to find. It's not very intuitive. Review Source Response from Star Chapter September 24, 2025 Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you. LM Leigh M. Deputy Executive Director Construction Used the software for: 6-12 months ### "StarChapter " July 19, 2024 5.0 Pros As far as software systems go, is easy to learn and yields a great product/website/management system. Our association's website looks clean and professional. We can do all functions of association management in one place--membership management, event planning and registration, reports, newsletters, invoicing, etc. It's really simple and saves us time, energy, and money. Cons doesn't have immediate call in support available, so although the help techs are extremely knowledgable and can always guide and "fix" an issue, it does take a few days to schedule a call/screen share. So if there is a pressing question or issue you need addressed, know it isn't going to be resolved that day. Note: There is an extensive knowledge base where many answers can be found, but if you're not the most tech savvy, sometimes it's easier to talk to someone. Reason for choosing StarChapter Pricing and Website Design, ease of software system Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Too much disorganization and effort to manage and the end product/result was not professional. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. DR Debbie R. Executive director Non-Profit Organization Management Used the software for: 2+ years ### "Cheap but not worth it" July 15, 2024 3.0 I’ve used it for over 15 years. Overall it works ok. But more functionality would be good, better email management and financial management. You have to use their merchant which was cheap and now is more expensive than authorize.net. Pros All in one service, except for financials- quickbooks has been rumored to be added but that was over a year ago and it’s still not working. Cons Email design and reporting, selecting who you are sending them to is not as good as constant contact. Alternatives considered [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[iMIS](https://www.capterra.com/p/15885/iMIS/) Reason for choosing StarChapter Cost and I know how to use already. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Cost was too high with member clicks and had hidden info I couldn’t find or edit from past events. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. TC Tetyana C. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "GBTA Rocky Mountain Chapter " July 26, 2024 4.0 It is a good product and helps us with chapter management and event organization. With additional options for reporting and arrangements set up - it would be better. Pros There are a lot of support materials and videos, and the knowledge is intuitive and can be learned and applied easily. Cons There are very limited options, payment processing is expensive, reporting is static, and it can't be modified a lot. Would like more reporting options and templates. Reason for choosing StarChapter I was not a pert of selection process Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. BM Brandon M. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "StarChapter review" July 15, 2024 4.0 It is a great BASIC service for organizations that do not need more than basic functionality and features and do not have a web wizard on staff. I believe there are better services out there, but the trade-off is expense and experience/knowledge in working with websites. Pros Ease of setup and updating the site with current material Cons We have not had some of the functionality that other competitors provide; batch membership dues processing/payment, integration with member ID badges to swipe and log attendance at events, no ability to send automated "attendance certification" email to members who attended an event (we could do this initially but was lost during a recent update to email functions). There have been other features that we would like to have but don't recall right now. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. BC Becky C. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "StarChapter Fits the Bill for Us" July 5, 2024 5.0 It has been the best program I have used and I have worked with three different programs over the last few years as I manage multiple groups. Pros The ease of event management from setting up registration to handling check in. Cons I have a little difficulty with web changes but that is probably more my lack of knowledge than the program itself Reason for choosing StarChapter Price and ease of use were the big considerations Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you. TH Tim H. President Information Technology and Services Used the software for: 1-2 years ### "Great Association Management Software!" July 10, 2024 5.0 I have really liked the ease of use and great support Pros This brings all of the other services we us into one application and saves us money Cons I think the startup cost is still a little high for small non profits but it is worth it. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing StarChapter I had excperience from another non profit I worked with and liked how it worked for them Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We wanted these features rolled into the website Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. DL David L. President Hospital & Health Care Used the software for: 2+ years ### "StarChapter user review" July 5, 2024 5.0 Overall it has made operation of our Association much easier with a volunteer staff Pros Ease of use sending bulk emails to association members and non-members alike Cons Sometimes operation details are somewhat confusing, not sure if they are updated or sometimes miss a step in the process Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Word press had limited features required multiple add-ons to manage Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. TB TIMOTHY B. Partner Insurance Used the software for: 2+ years ### "Good product, expensive fees" July 19, 2024 4.0 The service works well and provides a lot of value. Pros Event setup, management, and rsvp tracking are all pretty seamless. Cons Costs are high. Annual costs, monthly costs, and per transaction costs add up. Many of our attendees bypass and pay at the door to avoid those higher processing fees. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. CM Connie M. Chapter administrator Civic & Social Organization Used the software for: Less than 6 months ### "Clunky clunky" July 10, 2024 3.0 On a scale of 1 to 10 I give it a five. Pros Getting a meeting set up and sending out an email about the meeting and figuring out who is attending and making badges Cons It’s very cumbersome and I don’t feel it’s user-friendly at all. It’s not intuitive. Reason for choosing StarChapter If you review my other Ansel, she will see that this is not an applicable response for us Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you. JG Joel G. Territory Sales Manager Building Materials Used the software for: Less than 6 months ### "Frustrated with Star Chapter" July 10, 2024 4.0 Very cumbersome and difficult to use. Hard to get anyone to help. Pros It's nice that I'm able to create an event, send out emails to members, and have them login and pay all in the same place. (When it works) Cons It has been very difficult for members to renew their membership or new members to join using Star Chapter. I have tried to contact Star Chapter, but it seems they don't have enough people and can only offer a call back at another time. I'm a volunteer on a local chapter, I don't have time to sit at my computer waiting for a call back. Reason for choosing StarChapter A past \[sensitive content hidden\] in our chapter decided to switch from a web designer who was managing our site. Not sure why he made the decision, it's been nothing but bad. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your feedback. MW Michael W. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "One stop platform for managing an organization" July 10, 2024 5.0 Pros The website is very professional and helps get members engaged. Cons We had some hiccups on setting up our email side of the system. But was able to get them worked out. More of a "I didn't know this about" kind of situation. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) More of an all-in-one solution. Website, email and event management. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your experience, we appreciate your feedback. DM Douglas M. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "StarChapter Review" July 5, 2024 4.0 Expensive, but fine overall. I like the reporting function and the dashboard as they are very useful to use in completing my association reports. Pros Consolidates functions and seems to be an effective platform. Cons I think that pushing "woke" DEI ideology through their newsletters is grossly inappropriate. This is supposed to be a platform supporting professional organizations, not an indoctrination center. Review Source Response from Star Chapter September 10, 2024 Thank you for taking the time to share your feedback. LB Logan B. Vice President of Strategic Development Non-Profit Organization Management Used the software for: 2+ years ### "Great Value" July 18, 2023 5.0 I've worked with Star Chapter since 2010. They have been responsive, easy to work with and great to problem solve with. I like the ease of use for my staff as well as our volunteers that want to dig in on the admin side. We have about 20 clients on the platform which allows all of our staff to work on something in . We are able to enhance other websites based on new features we see or something a client asks for on one we can implement for others. They have been a great partner. Pros For an affordable price, your association can host their website and manage it easily. It has all of the features needed where you don't have to have 1000 platforms and systems to manage and keep track of logins for. Cons The biggest complaint I hear is that the meeting registration has one to two too many pages to click through vs. being a one page sign up. That would be a great feature to enhance. Reason for choosing StarChapter Combination of features, ease of use, cost Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Expense, ease of use, needed features, combining systems Review Source Response from Star Chapter November 9, 2023 Thank you for your feedback, we appreciate it as it helps us improve our offerings. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.