# Page 20 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of StarChapter

## Showing most helpful reviews

Showing 476-500 of 645 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Rebecca S.  
Director of Workday payroll products  
Human Resources  
Used the software for: 2+ years

### "Good product and service"

February 14, 2020

4.0

StarChapter has some of the best customer service that I have ever come across. Very attentative and willing to help.

Pros

Looks Professional, fairly easy to navigate and understand configuration

Cons

Some modules are a little complicated on how to edit/update screens or pages within the site

Review Source

SB

Seth B.  
  
  
Used the software for:

### "Improved our website while simplifying and streamlining processes "

August 26, 2015

5.0

My chapter has been using Star Chapter for over a year and we have been very happy. We had excellent support when setting up our new site and getting all of our settings and preferences set up on the back end. I find the interface and features to be easy to use. When I have questions or need assistance the support is very responsive and helpful. Our members really like how the site looks and how easy it is to navigate. Our board appreciates all of the great tools and features that help us with managing membership, meetings and more. It allows our chapter to capture important administrative info and makes it easy to post meeting announcements, send group emails, handle website updates and meeting coordination. We save time and run more efficiently thanks to StarChapter.

Review Source

NG

Nadia G.  
Manager of Communications & Membership Services  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "This software management system has saved our association TONS of time!"

August 10, 2017

4.0

Easier contact management and streamlining email, webpage, contacts, and payment processing all in one place.

Pros

I like that members are responsible for updating and renewing their own membership, it makes contact management and dues renewal a much easier and more efficient process.

Cons

It is hard to format and edit content that looks good in both the email and webpage version of your site. Meeting & Newsletter design distorts in email.

Review Source

MK

Matthew K.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "StarChapter review 1"

January 11, 2021

4.0

Overall it has been a good experence.

Pros

For the most part it is user-friendly for the non-web maker people.

Cons

now we are being forced to change who our money flows through.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for sharing your review, please reach out to us so that we can go over the payment processing options you have.

MR

Matthew R.  
president  
Non-Profit Organization Management  
Used the software for: 2+ years

### "user"

January 11, 2021

4.0

Pros

setting up meetings, templates, calendar of events

Cons

I find this hard to navigate compared with other software.

Review Source

Response from Star Chapter

February 19, 2021

Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please enter a support ticket and our team will assist with any difficulties you may have.

VA

Vedat A.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Director"

July 20, 2018

4.0

Good

Pros

Event listing on website and ability to edit

Cons

Member directory and overall editing complexity

Review Source

DR

Dianna R.  
  
  
Used the software for: 2+ years

### "my first support ticket experience "

June 20, 2016

5.0

This was my first ticket through StarChapter and I was impressed with the prompt care I received. Kat Martineau resolved the issue quickly and kept me informed along the way.

Review Source

LB

Laura B.  
ED  
Education Management  
Used the software for: 6-12 months

### "StarChapter Review"

July 18, 2018

4.0

Our overall experience with StarChapter has been a very positive one. This allows the chapter to be in total control of the website. The customer service is excellent! When we have had an issue, it is taken care of within a couple of days.

Pros

The software is easy to use once you have been trained on it.

Cons

It is difficult at times to find items that you are working on. Such as making changes or if there is an issue that you are trying to fix on your own.

Review Source

JA

Jay A.  
HR specialist  
Automotive  
Used the software for: 6-12 months

### "Excellent software! "

January 11, 2021

5.0

Pros

The platform is great to use and the setup was fantastic! The team is always there to help with questions.

Cons

Just a slight learning curve with any platform.

Review Source

Response from Star Chapter

February 19, 2021

We are grateful for your kind words. Thanks for sharing your review.

DC

David C.  
BD  
Telecommunications  
Used the software for: 2+ years

### "Star Chapter Review"

March 24, 2017

4.0

Nice website, pretty good all around user interface. Has made it easy to access information for the SMPS Chicago chapter.

Review Source

LP

Lyndsi P.  
Webmaster/Communications Chair  
Human Resources  
Used the software for: Less than 6 months

### "Great features and ok customer service. "

July 30, 2019

4.0

Pros

This software has a lot to offer. There is a lot of functionality and really great features.

Cons

The software isn't as intuitive as you might think. StarChapter was really great about transitioning our old website onto the new one and the communication and response time was very quick. Once the transition happened, it was like they just dropped us and we needed to submit a ticket to get any help. They are usually quick to respond to tickets, but the one on one help completely ended which was a little bit of surprise.

Review Source

JD

Justin D.  
Branch Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Review"

February 12, 2020

4.0

Pros

I am able to use it to get information out to our SHRM chapter members.

Cons

I do not have any complaints at this time.

Review Source

Response from Star Chapter

February 14, 2020

Hi Justin, thank you for your review, we are glad you're finding StarChapter useful in reaching your members.

Jo Ann G.  
  
  
Used the software for: I used a free trial

### "Fast Support Response Time"

June 15, 2016

5.0

Being a treasurer with my association, I would be at loss sometimes with what I need to do and I never hesitate to submit a request for help. StarChapter is always, always so fast with their response which helps me move on with my day and do other tasks,

Review Source

DR

Debra R.  
Webmaster Volunteer  
  
Used the software for:

### "They get us!"

July 28, 2015

5.0

We're a small non-profit in LA County, working towards an extremely important goal - ending homelessness in the San Gabriel Valley. Our requirements for our site and operations in general are different from those of many businesses. From our first meeting, StarChapter impressed us with their understanding of our need for flexibility and their ability to evaluate from our perspective. Our StarChapter rep not only listened tirelessly to our ideas and answered questions, she came up with terrific suggestions and implementations that solved problems and enhanced our delivery of our mission statement. Team effort with people like this on your team is great for any company, but for a small 501(c) (3) facing a challenging goal, it's priceless.

Review Source

DG

Drew G.  
Project engineer  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Chapter Webmaster"

November 4, 2016

5.0

Star heater has been a great integration for us. We are still trying to figure out how to use the website to the best of our ability. There are features that we aren't quite using yet that we need to be.

Pros

Customer service is excellent and very helful

Cons

More user friendliness.

Review Source

KP

Kimberly P.  
VP of Finance  
Insurance  
Used the software for: 2+ years

### "Administrative User"

July 25, 2019

5.0

The system helps us govern our chapter data and process our meeting reconciliation

Pros

Easy to access and visually appealing with minimal eye strain

Cons

Inability to customize view to my personal preference and some choices take too many clicks to get to

Review Source

VR

Verified Reviewer  
Contracts & Project Liaison  
Government Relations  
Used the software for: Less than 6 months

### "New User"

July 5, 2016

5.0

We just went live not too long ago and the process was far easier than expected. The dedicated staff assigned to help with everything start up made the somewhat overwhelming technical experience easy enough for a layperson/volunteer.

Review Source

LL

Lisa L.  
President  
Hospital & Health Care  
Used the software for: 6-12 months

### "StarChapter"

July 23, 2019

4.0

Registration for events, payments, emailing members.

Pros

Most functions are intuitive. Tracking of events and attendees

Cons

Limited functionality in the level we purchased.

Reason for choosing StarChapter

Recommended by CMSA

Review Source

DB

Dean B.  
Chapter Historian  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Transitional times for Changing the Leadership of the Group"

October 16, 2018

5.0

Ease of registration, collection of fees and easy listing of the attendees to an event. After learning to set up the fees and times of publication then Star Chapter earns its value to the organization.

Pros

After elections of new officers the ability to bring those members up to speed in use of the System by Star Chapter using the free training in the various positions.

Cons

Some of the categories are not easy to locate for modifying the page content.

Review Source

ES

Ellen S.  
Past-president and Webmaster  
  
Used the software for:

### "Major Improvement for our Members"

January 26, 2015

5.0

Our website went from zero to completely amazing when we implemented Star Chapter last April. Our members are thrilled that they now have a very user friendly, self-service site that allows them to view information, register and pay for meetings and join or renew their chapter memberships online. Our board of director members are equally excited about how the amount of manual paperwork, spreadsheets and printing has dropped to practically nothing. As chapter webmaster, I receive frequent compliments regarding the look and feel of our new site, as well as the new features and functionality. There are some frustrating moments but the customer service is excellent and problems are quickly resolved.

Review Source

LZ

Leonard Z.  
President  
  
Used the software for:

### "Star Chapter is the right fit for our association."

November 23, 2015

5.0

After researching several association management companies, we found that Star Chapter had the right fit for our association, Cook County Funeral Directors Association. From the up front pricing, expert guidance from the Star Chapter associates to the actual building of our site and database, we knew the right choice was made. Upon the scheduled launch of our site and communication to our members the support from Star Chapter has been excellent. There is plenty of instruction and one on one help, if needed. We could not be more pleased by how Star Chapter has helped us build our membership and online registrations in just a short few months. Thank you to all at Star Chapter that made our life easier.

Review Source

DF

Daryle F.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Use of StarChapter for our Professional Organization"

August 10, 2020

5.0

The membership portal has by far been the most impactful of the software to date. The experience with the software has been outstanding to date.

Pros

The membership portal has been the most impactful part of the software to date. It has eased the burden of keeping up with membership and made it easier to track membership and to receive payment for membership.

Cons

To date there is not a part of the software that I can say I like the least. We continue to learn more about the functionality of the software as we continue the use the software.

Review Source

ML

Michele L.  
Product Development Coordinator  
Civic & Social Organization  
Used the software for: 1-2 years

### "Great for our association chapters!"

August 1, 2018

5.0

Pros

This has provided association chapters the opportunity to roll in several services into one product creating a more streamlined management for association business. This is great because the chapters are run by volunteers. They are now only managing one system for their members versus multiple.

Cons

The only con we have is not because of the product but because it is run by volunteers. They need a little more assistance since this is not what they do for a living. However, StarChapter has been a great support to them directly, as well!

Review Source

CH

Christine H.  
Communications Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "It's a great site but it requires a lot of maintenance and training"

December 6, 2016

3.0

I've been the Communications Director since October 2016. I have managed other websites before and never required this much training. A lot of items seem hidden and the tutorials are not helpful for a lot of tasks. Thankfully, the support staff fills in the blanks. I think organizations need sites that are easier to manage. We just don't have a lot of time to spend on these tasks. We have volunteer positions and need to complete the work quickly and efficiently.

Pros

I like there is a good support team.

Cons

Navigating around the site is not easy. It's hard to find everything. I still can't find why I'm getting email to the webmaster at my Yahoo email account when I've looked and replaced the email address with my gmail account. There has to be another place where this email address resides.

Review Source

CS

Craig S.  
  
  
Used the software for:

### "Great Experience all-around"

January 18, 2016

4.0

We started using the software/website management for our group about 6 months ago. We only experienced a few minor issues during the conversion process, but those were quickly resolved by submitting a support ticket. The support specialists are quick to respond, friendly, and thorough with their help. We have been extremely please with our decision to manage our association with Star Chapter. Our website is now up to date; we are able to make changes without much effort; and we can now keep our members better informed with web postings. We are currently renewing our memberships online for the first time and the feedback from our members has been overwhelmingly positive.

Review Source

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