# Page 21 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of StarChapter

## Showing most helpful reviews

Showing 501-525 of 645 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RT

Robert T.  
Chapter Treasurer  
Construction  
Used the software for: Less than 6 months

### "Big improvement over previous website. Lots of features to try an incorporate, so little time!"

December 20, 2017

4.0

The platform should free up some time and effort put in by various board members who had to publish a monthly newsletter, send out announcements, set up event registrations and process payments.

Pros

Seems flexible and includes many features which were improvements over our previous website. Event pre-registration and payment is a key feature we will take advantage of, plus the newsletter content and announcement email features should free up the board members.

Cons

The Lite plan was 'self implemented' which was different from what we thought from the initial sales pitch from StarChapter. The training time offered by StarChapter with this Lite plan seemed rushed and difficult to capture all the great features of the platform.

Review Source

DH

Dawn H.  
Treasurer for Lakeshore Human Resource Association  
Human Resources  
Used the software for: Less than 6 months

### "StarChapter for an Association"

August 17, 2020

5.0

As I mentioned, I have been using this for and HR association and I am part of the Board. Implementing StarChapter went very smoothly. The support that our Board received during this process has been wonderful.

Pros

Utilizing StarChapter for our HR association has been very helpful and has been very easy for our association to utilize and adapt to. From both an Administrator and a User it is very easy to learn and use. StarChapter has intuitive training for both aspects.

Cons

I didn't find anything that is missing from this software

Review Source

BF

Brittany F.  
Mechanical Engineer  
Architecture & Planning  
Used the software for: 2+ years

### "Great for nonprofits"

July 8, 2021

5.0

Pros

This is a great product for nonprofit organizations. The email platform is great.

Cons

There is no dedicated donation feature and is instead rolled into ecommerce.

Review Source

JT

Judy T.  
Executive Director  
  
Used the software for:

### "Customer service is extraordinary. Quick, complete, and without the "I'm smarter than you" attitude."

June 29, 2015

5.0

When it comes to all-things-techie, I'm not the sharpest. So, last week, when I received an electronic message that said I needed to renew our SSL certificate, I wasn't sure whether that was necessary or whether our new software company now handles that. Sent an email to them, asking the question at 9:02. Had an automated confirmation notice in seconds. And at 9:36, I had a complete, concise, easy-to-understand answer explaining my options. It didn't suggest I was stupid (as so many techie company employees are good at). And, amazingly, that email was signed with a real person's name and contact information. I was floored. Love this software company!!!

Review Source

VT

Vernon T.  
Executive Director  
Information Services  
Used the software for: 6-12 months

### "Association "

August 19, 2019

4.0

Pros

Pretty comprehensive platform that covered most of our needs.

Cons

A bit of a learning curve but support was provided.

Review Source

DW

David W.  
Consultant  
Military  
Used the software for: Less than 6 months

### "Excellent for non profit chapter support"

January 11, 2021

5.0

See above

Pros

Assistance from StarChapter project manager

Cons

Could have provided a more detailed timeline about deliverables from both customer and vendor

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

better, more comprehensive functionality

Review Source

Response from Star Chapter

February 19, 2021

Thank you for your feedback, we really appreciate it as it helps us improve our process.

DF

Danielle F.  
WAVE Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "StarChapter worked to make sure our needs were met and provided a product suited to our needs."

January 1, 2018

4.0

Assistance with record keeping, member management, a better looking website.

Pros

The system is fairly easy to use. I use other association management software and it is similar to those other services.

Cons

Some of the functionality is buried, so it takes some time to resolve the issues that I've been presented with.

Review Source

DL

David L.  
IT Manager  
Computer Software  
Used the software for: 1-2 years

### "Good Product, does what it says and does it well"

July 23, 2019

5.0

We are a small non profit and needed to manage our members and the meetings. This software handled all of our needs and was simple enough to use.

Pros

Easy setup, minimal customizations needed, decent pricing

Cons

Annual contracts, we would prefer to be month to month

Review Source

DR

Dory R.  
Chapter Administrator  
  
Used the software for:

### "The software is reliable and customer friendly with prompt responses to support requests."

April 6, 2016

4.0

I would rate customer service as the biggest pro and design issues as the biggest con. For example, the Member ID# is not in the registration information in Meeting Manager which requires a search in both the Meeting and Member Manager. Another example is the primary and secondary contact information is confusing - you never know if it is a work or home address or phone number. Many times it is listed as "work" when it is not, or there is a company name with a home address. Possibly it is a disconnect with the APICS import. Also, the area code of the phone number is not visible without going to the second page .

Review Source

JV

Jessica V.  
President of the Chapter  
E-Learning  
Used the software for: 1-2 years

### "Very good product"

January 13, 2021

5.0

Pros

This product is a good tool for administration and you will receive all the technical support needed.

Cons

Looking for new promotion templates for the mailing lists.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for your feedback, we are glad StarChapter is able to meet your chapter's needs. An update to the email functionality and templates will be available soon.

AS

Alice S.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Financial Reporting"

May 1, 2019

4.0

I'm ok with it.

Pros

I like the forward facing look and it seems to be easy for our members to use and navigate

Cons

I don't like the financial reporting out of this software. I have to go to PayPal to get details of what dollars are for. There isn't much help readily available either.

Review Source

VR

Verified Reviewer  
VP, Treasurer  
Public Relations and Communications  
Used the software for: 2+ years

### "Mixed review"

May 1, 2019

3.0

Pros

That it provides everything we need on one platform.

Cons

I find it clunky and hard to use, both as an admin and user/member.

Review Source

SD

Stephanie D.  
  
  
Used the software for:

### "Great Product"

January 16, 2017

5.0

We use Starchapter for three different clients and it's ease of use cannot be beat. Although I wish it had a few more advanced features, especially for reporting, it's pros far outweigh any cons. Customer Service is top notch with responses for 95% of my tickets being closed out same day.

Pros

Ease of Use, Customer Service, Website

Cons

Pulling Reports and email coding is funky.

Review Source

Response from Star Chapter

March 13, 2017

Stephanie thank you for taking the time to share your feedback. We are so happy to hear that our pros outweigh our cons. Thank you for the tip on advanced reporting features we will certainly look into it.

DH

David H.  
Treasurer  
  
Used the software for: Less than 6 months

### "Overall a great product that has been easy to implement"

December 19, 2017

5.0

Pros

The ease of implementation and the support. The training opportunities to use the tools and level of service has been great to allow my organization to focus on other things.

Cons

The ability to customize. I would do some things differently that require your enhancement team to make modifications. I have no idea how long the enhancement will take. Currently I make a suggestion and I have no idea when it will take place.

Review Source

PL

Pat L.  
Treasurer  
  
Used the software for:

### "The software works for us, but there are limitations"

June 8, 2016

4.0

The learning curve is quite long for those of us who are volunteers and dont' work with it every day. How to navigate the system is not always intuitive or consistent. There are things we think it should be able to do, that it can't do or do easily. I say all this again with the understanding that all the people who use this software work full time jobs and do this as part of their volunteer role on our Board. The service, especially of late has been awesome - seems that staffing levels are at a good level!! Feel free to call if you want to chat 802-578-9554 Pat Loller

Review Source

MS

Maggie S.  
President  
  
Used the software for:

### "Two months with StarChapter"

August 27, 2015

5.0

We have only been using StarChapter as our website provider, but our entire Board of Directors is very pleased with the product so far. The development experience was pleasurable and our direct contact was absolutely fantastic. We have found the Administrative side easy to use, and when we run into trouble, questions, or confusion we reach out to the resources and technical assistance. By far, our favorite experience of this tool so far are the people who help us. They go absolutely above and beyond to assist us each and every time. Thank you for a great customer experience.

Review Source

LT

Lyn T.  
Medical Technologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "StarChapter is easy to use "

February 4, 2020

4.0

We use StarChapter primarily as a communication tools with members of our organization. We also host one large event each year and use StarChapter to manage the registration of our attendees.

Pros

Ease of use and navigation multiple administrators can be using it at one time

Cons

tutorials are very lengthy...some quick user guides would be more helpful

Reason for choosing StarChapter

n/a

Review Source

Response from Star Chapter

February 14, 2020

Thank you for your feedback. We are always expanding our Knowledgebase. If you have any suggestions, we'd love to get your input. Please enter a support ticket so our team can work on it.

SS

Susan S.  
Executive Director  
Marketing and Advertising  
Used the software for: 2+ years

### "A great value"

October 23, 2018

5.0

The customer service/tech support department is great. They are responsive and problem solvers. One of the great features of this software.

Pros

I like the newsletter feature the most. I can create digital newsletters by template.

Cons

The cons for the software are that it doesn't fit with how our association works. The software is more designed for "chapters" of associations as opposed to a single association. We have COMPANIES as members (we are a 506(c)(6) trade association), and staff of those member companies are also considered members. So the billing/invoicing feature doesn't work for us, nor does the online registration for the most part. I also don't use the mass email feature because we leave it up to our members to create their own accounts, and there are thousands of individuals who might do this. It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact. I also use CC for online registrations. I use QuickBooks for all invoicing and for our membership database. The software witih StarChapter simply doesn't work in the direction I need for our type of association.

Review Source

MS

Mary S.  
Past-President  
Education Management  
Used the software for: Less than 6 months

### "Highly Recommend for non-profit organizations"

July 23, 2019

5.0

Customer service has been wonderful.

Pros

Like having everything in one place. In the past, we had many different databases for our membership, events and meetings. Having everything in one place for all our board members to have access to is such a relief to us. When we have new board members, it is such an easy transition with the training and online tools.

Cons

We have not run across anything that we do not like. :)

Review Source

AS

Aaron S.  
Children's Librarian  
  
Used the software for: 6-12 months

### "StarChapter meets the needs of our association."

August 10, 2017

4.0

Pros

The member management capabilities make it easy for multiple users to add content and manage subscriptions.

Cons

The payment system integration is lacking in customization and detailed reporting. Also, adding custom content to form pages is non-existent.

Review Source

kR

keith R.  
President  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent Product "

July 31, 2019

5.0

Pros

The product is easy to use and the website works

Cons

There should be more payment options available

Review Source

TP

Todd P.  
Executive Director  
  
Used the software for:

### "Our needs were not typical and StarChapter worked with us and made it happen"

July 29, 2015

5.0

The Consortium is not your typical chapter organization, but the basic functionality of StarChapter impressed us so we made the leap. The project team, Kat M., was always available and even though our questions sometimes made everyone scratch their heads, they were all considered and in most cases workarounds developed. I think because of this we ate up a lot of time that might have been available for training, so we are learning as we go along. The new page is great - everything we wanted - and support so far has been very professional and accurate.

Review Source

MB

Michelle B.  
Digital Chair  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "New to StarChapter and loving it...."

July 30, 2019

5.0

Pros

Love the board dashboard view, the UX for website and UX for administrators.

Cons

The website templates UX for mobile is not the look and feel we want for our users when on a mobile.

Switched from

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Wild Apricot was clunky

Review Source

JK

Jonathan K.  
Executive Director  
Environmental Services  
Used the software for: Less than 6 months

### "Automatic Renewal Trap"

February 10, 2020

1.0

Have been trying to cancel this subscription for more than a year.

Pros

This software was inherited from a legacy organization that merged with us.

Cons

The automatic contract renewal that cannot be cancelled early without paying out the full contract.

Reason for choosing StarChapter

i did not.

Review Source

Response from Star Chapter

February 14, 2020

Thank you for sharing your experience. It is certainly challenging when you are in the midst of a merger. Our Customer Care team and billing team have previously reached out and provided the appropriate correspondence so, hopefully that is helpful.

LG

Lisa G.  
Executive Director  
  
Used the software for:

### "Good Selection for our Small Association"

January 6, 2016

4.0

Our small professional association is not affiliated with a national organization so we are not a chapter. Yet StarChapter was still a good choice for us. The technical representative helped us through a lengthy transition process and was always reassuring that we would be able to bring all of our data and old website files together to make it work. The cost was reasonable compared to other comparable products yet StarChapter offered more. The one thing it does not do is integrate with Quickbooks and I think they are working on that for the future.

Review Source

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