# Page 22 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of StarChapter

## Showing most helpful reviews

Showing 526-550 of 645 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KK

Ken K.  
VP Web Marketing  
  
Used the software for:

### "StarChapter Meets our Expectations"

September 30, 2015

4.0

The overall experience with StarChapter has been favorable from conception, inception, and implementation. Their customer service is exceptional with handling any issues we encounter and they do so very timely. We have received several comments from members and businesses on our website that have been fantastic. Some of these comments center on ease of registering for a meeting to the new look. Only con though this whole experience was the price. A little costly for small, non-profit chapters to use this service. Still feel was the right option.

Review Source

KC

Keith C.  
Treasure  
Broadcast Media  
Used the software for: 1-2 years

### "Great Product"

January 14, 2021

5.0

Pros

For those needed to setup a organization quickly and efficiently this is the way to go.

Cons

Over all I do not have any issues outside of the dropping of PayPal as a payment program.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for sharing your review, we really appreciate your feedback.

DD

Daniel D.  
VP of communications  
  
Used the software for:

### "Newbie questions"

April 11, 2016

5.0

Customer support is responsive except for weekends. If you have a question late Friday evening you will not receive a reply until Monday morning. But you will receive a reply early Monday morning, they do not sit on your request but attempt to answer you in a timely manner. Even with the hours, I am very satisfied with the support I get with all my questions. Only once was a question not answered right away. Turned out to be a "glitch" with the software. The support team thanked me for reporting it and had an answer within the week.

Review Source

GG

Gina G.  
VP of Communications  
Hospitality  
Used the software for: 6-12 months

### "Great Service"

July 18, 2016

5.0

I had reached out to ask about adding a new picture to our home page. They responded with the size that would be needed and also suggested that we could change the current layout to make the existing size of the picture work. They gave step by step instructions to do so. They were easy to follow and only took a few minutes to do.

Review Source

SB

Shawn B.  
VP of Marketing  
  
Used the software for:

### "Awesome website backoffice service for APICS Chapters or other non-profit organizations"

January 11, 2016

5.0

Pros: - Ease of use - Professional team of support staff - Quick response time to technical issues or questions - Regular on-line training for new board members - Archived videos and training documents for self service - Do not need to be a programmer to change website content - Sustainable design for future board members and webmasters - Website looks great and never have an issue with the site being down Cons: - None at this time. We have been on StarChapter for 2+ years now. In summary: Highly recommended!

Review Source

RC

Roger C.  
Associate Professor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Treasurer"

August 13, 2020

4.0

OK

Pros

Receipts received from online / charge purchases

Cons

Reconciliation from Star Chapter to payment gateway to bank statements is a nightmare. It's completely the most inefficient process. It's majorly time consuming.

Review Source

AW

Aubrey W.  
  
  
Used the software for:

### "Great software-Warning though for any networks that have blocks on Java"

October 5, 2016

5.0

Really have enjoyed this software and it has been great for processing registrations for our chapters meetings. Downside is that based on network restrictions at some of the contributors places of employment, a lot of the functionality is blocked :-( This is not Star Chapters fault but it is good to be aware of when purchasing. That is the only reason I ranked ease and functionality a bit lower. If we had full access and no restrictions it would be even better. Otherwise we would highly recommend Star Chapter

Review Source

MM

Millie M.  
Writer  
Writing and Editing  
Used the software for: 6-12 months

### "Great Support"

December 12, 2016

5.0

These folks are so easy to work with. When I send a request , I always get a quick response with easy to follow steps to correct my issue. Thanks for all your great support.

Pros

Great Customer Support. The system is fairly easy to learn and follow.

Review Source

BS

Burl S.  
Treasurer/Past-President  
  
Used the software for:

### "Wonderful product, great cut-over!"

August 1, 2015

5.0

Our chapter just went through converting our website to StarChapter, going line 7/27/15. The Implementation Team Lead we worked with was great to work with. She answered questions quickly, and discussed options when we wanted to make changes. Our Board is happy with the site and we are becoming more familiar with the options. We wish we would have done this five years ago instead of struggling with a custom website that did not have the functionality that StarChapter has built in for non-profits like us.

Review Source

CC

Claire C.  
RN Case Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Mixed Thoughts"

April 22, 2019

4.0

Pros

Ability to reach both Members and non-Members with information on upcoming events. Ability to quickly validate membership status during events.

Cons

Difficulty with setting up different levels of vendor tickets. Initial support in setting up product was very rushed. We kept being told if we had problems after training to open a ticket for help.

Review Source

John T.  
Claims Adjuster  
Insurance  
Used the software for: Less than 6 months

### "null"

June 20, 2016

5.0

Review Source

JP

Jim P.  
Principal  
Civil Engineering  
Used the software for: 1-2 years

### "Affordable Executive Director"

July 30, 2019

5.0

On-line payments and registration for membership and events.

Pros

Streamlines the operation of our state organization.

Cons

Not totally customable as necessary to combine the operations of our 3 regional organizations

Review Source

GS

Gordon S.  
Sr. Patient Safety & Risk Solutions Consultant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Very good platform for clubs and societies "

July 24, 2018

4.0

Generally Good experience for limited use. Tech support is very responsive.

Pros

Pretty straight forward for setting up meetings and memberships.

Cons

Limitations on customizations for member types, marketing and messaging. Text interface is not intuitive.

Review Source

MS

Melissa S.  
Communications  
  
Used the software for:

### "Continually Exceeds my Expectations"

October 8, 2015

5.0

Star Chapter offers a software package that has become a vital part of two organization where I am part of the leadership team. It has helped up do more things with less people and has allowed us to accomplish our goals faster and become more dynamic. The software is intuitive and the online tutorials are helpful. If I ever get stuck, the customer support team is very responsive, creative, and knowledgeable. I highly recommend this product for any volunteer organization.

Review Source

SP

Scott P.  
Executive Director  
  
Used the software for:

### "Incredible site for small associations"

August 10, 2015

5.0

StarChapter is perfect for MASSP. Our organization of 750 members gets perfect service at an absolutely incredible price. I work alone as executive director, so I really need as much automated support as possible. Membership portal is perfect. Communication portal is wonderful and easy to use. I would be LOST without the Meeting portal. I can't believe you provide all of this at the cost you do. I speak about StarChapter all the time to colleagues. Thanks so much

Review Source

KB

Karen B.  
Designer  
  
Used the software for:

### "The web-site is easy to navigate with the help of the excellent customer technicians."

June 15, 2015

5.0

Navigating the web-site looks overwhelming at the beginning. Star Chapter has many training venues for you to use at your convenience to learn how to navigate and become comfortable with using it. When submitting a ticket, the response is almost immediate. The customer service technicians are great and most of all patient. I have learned so much by my own navigation and the great assistance of the Star Chapter team. I am hoping to have more time to enhance our site.

Review Source

MK

Mark K.  
Civil Engineer  
Civil Engineering  
Used the software for: Less than 6 months

### "Looking forward to continuing to learn about all the features"

January 19, 2021

4.0

Setup of the software was easy, our implementation advisor guided us through the setup, as well as, suggesting items we may need and how to let the software work for us.

Pros

I like the ease of use, the admin page lays everything out for the user. I like the practical flow of setting up a meeting and being able to monitor those who have been visiting the site and have signed up for events.

Cons

I haven't been using this program that long, we have a small chapter so at this point I don't know if we would need all of the software's functions, just need some time to get through the tutorials.

Reason for choosing StarChapter

It combined two or three software products into one for us.

Review Source

Response from Star Chapter

February 19, 2021

Thank you for sharing your review, we really appreciate your feedback.

LT

Leah T.  
  
  
Used the software for:

### "Star Chapter software"

February 23, 2017

3.0

Star Chapter provides excellent and timely customer service. We have opened up several tickets and they are responded to by a caring representative who truly wants to help resolve our issue.

Pros

The website management is fairly easy

Cons

The membership component is very difficult to use. Too many steps and places to get into to establish a system. Also, the e-mail marketing pieces are too generic looking.

Review Source

EK

Elizabeth K.  
Firm Administrator and Chapter Website Chair  
  
Used the software for:

### "I utilize this software for the East Bay Chapter of the Association of Legal Admnistrators"

August 24, 2015

5.0

Since we are a small chapter we do not utilize the software payment area, however, we use mostly all other areas. It handles all of our needs and the chapter is pleased to have been able to switch over to this product. It was a much more affordable option then working with a private vendor to maintain a website and generate a newsletter. Plus we have some many other features that were unavailable before. Handles all of our Chapter needs well.

Review Source

KC

Kelly C.  
President  
  
Used the software for:

### "Great and improving"

October 19, 2015

5.0

Great Customer Service on open tickets but would like ability to more easily find self help instructions that detail specific items.

Review Source

Response from Star Chapter

December 23, 2015

Thanks for your positive feedback Kelly! We are now in the process of improving the knowledge base to offer more content and helpful videos to our customers. Please continue to reach out to the StarChapter Support Team if you have any other questions or need help navigating through the Support Portal.

AT

Alexander T.  
Office Manager  
  
Used the software for:

### "Excellent"

October 1, 2015

5.0

We've had excellent results with the StarChapter software. It is flexible, easy to use, and fast. Customer service is phenomenal, always responding quickly to unique problems and taking into consideration our ideas for future updates. Their customer service representatives are polite and take the time to carefully consider your business needs. They also provide a number of tutorials and articles to help you learn the software.

Review Source

WB

Wendy B.  
  
  
Used the software for:

### "Great Web-site options!"

February 20, 2017

5.0

From the beginning this was a pretty seamless transition from our old web-site to using star chapter. Everyone was very helpful and informative. the sales person was great and helped us find the best possible option for our chapter needs. The representative was extremely knowledgeable and did a great job helping us set this up.

Review Source

Response from Star Chapter

March 13, 2017

Wendy, thank you! We are so happy to hear that our StarChapter team was helpful and informative.

SA

Shanan A.  
Executive Director  
  
Used the software for:

### "Reasonable, reliable and really easy to manage...."

July 20, 2015

4.0

My team-mate usually handles the website. We had a message to get out quickly and I took her instructions and had an e-mail published inside of 15 minutes. I went from not having done much of anything in the software to done. Our payment processor doesn't handle international credit cards, but PayPal is another option that does work. Check your details before start-up. Knowledge is better understanding and results!

Review Source

MS

Matt S.  
  
  
Used the software for:

### "Overall very satisfied, with a few exceptions"

October 11, 2016

4.0

Overall our chapter is very satisfied with StarChapter and its services. It has been a huge time saver for us from an administrative standpoint. One of the things that they could improve upon is navigating around on their platform, which at times does not feel intuitive. However, they do have great customer service, and get back to you right away to help you figure out how to accomplish what you need to get done.

Review Source

TC

Tom C.  
Senior Project Manager  
  
Used the software for: 6-12 months

### "Working with StarChapter has been wonderful"

August 10, 2017

5.0

Pros

It is very easy to use and customer service has been very helpful. Would recommend to any company looking for website design.

Review Source

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