# Page 23 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of StarChapter

## Showing most helpful reviews

Showing 551-575 of 645 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RV

Robert V.  
Sales Engineer  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Star Chapter"

July 27, 2022

4.0

Pros

Intergration with other ASHRAE activities

Cons

Sometimes glitchy and was semi hard to get going.

Review Source

Response from Star Chapter

September 14, 2022

Thank you for your feedback, we really appreciate it as it helps us improve our product.

DR

David R.  
Webmaster  
  
Used the software for:

### "Very Good Association Membership Website/Email Client"

April 11, 2016

4.0

I have been using StarChapter for 3 years for out association of about 350 members. It does almost everything we need to run our organization. They worked with our society headquarters and are now uploading a membership database update twice a day so that our membership database is always current. Programming is not entirely intuitive, but there is plenty of help and the customer service is top notch.

Review Source

DK

Diane K.  
Chairperson  
  
Used the software for:

### "Exemplary Customer Service"

September 30, 2015

5.0

This software is very versatile, with many options and abilities. Once set up it creates an excellent website for clients, customers, business people etc. to quickly gain the information they seek. The biggest advantage I found with learning this system was the outstanding customer service. They went above and beyond to help me learn how to use the more intricate aspects of the software.

Review Source

PC

Patty C.  
Admin. Coordinator  
  
Used the software for:

### "Easy to understand and navigate smoothly"

March 14, 2016

4.0

I'm very satisfy and happy with this software. It takes you step-by-step through all areas of the site. It has simple and easy to follow instructions in the knowledgebase. Staff has been very helpful, patient and understanding when submitting support tickets. I'm thankful and very satisfied with our website and would definitely recommend to others. Thank you for all your support!

Review Source

EM

Enrique M.  
Programs Director  
  
Used the software for:

### "Chances for success are much greater; easy to use!"

August 16, 2015

5.0

I want to acknowledge Kat for her dedication, patience, training skills, and presence during our one-on-one online training session. She did an amazing job to help us to learn and understand how to use very fast this software. In addition, this software is easy to use, user friendly, and I can pick up a mouse and use it in minutes. It suits our organization needs. With gratitude.

Review Source

ES

Eugene S.  
  
  
Used the software for:

### "Makes running an association chapter easy"

November 28, 2016

5.0

In the 1+ year that our chapter has been using StarChapter we've successfully onboarded several executive delegates who are now equipped to handle key functional areas of chapter operations. The fact that things like a member database not only exists but is part and parcel of the overall solution makes this a very useful tool for chapter operations management. It's not just a "website".

Review Source

CG

Christien G.  
President  
  
Used the software for:

### "It's a great tool for a small membership organization or chapter of a larger organization."

August 24, 2015

4.0

Pros - super easy to use, excellent customer service support, great backend reporting options and registration system is user-friendly too. Cons- website design templates are considered too 'basic' by many of our clients. They want to be able to customize it more. We just remind them that they have to live "within the parameters" of the STAR Chapter's functionality.

Review Source

RS

Ryan S.  
Vice Chair  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great for Volunteer Organizations"

May 7, 2019

5.0

Pros

Our organization has utilized this software to get organized. We can now track our group size, frequency of attendance at meetings and sending out information is a breeze.

Cons

The templates take time to learn and entering data sometimes is difficult.

Review Source

MS

Maggie S.  
Case Management  
Hospital & Health Care  
Used the software for: 6-12 months

### "Star software"

July 23, 2019

5.0

Good but could and should have had more training for all.

Pros

Happy with software but could have used more user training and more content training as we go.

Cons

Difficult to learn all uses would have liked more training.

Reason for choosing StarChapter

One with National

Review Source

PD

Peggy D.  
Admin Assistant  
  
Used the software for: 6-12 months

### "The American Institute of Wine & Food, Wichita Chapter, Inc., July 2016"

August 1, 2016

3.0

My experience with customer support was very helpful. The response was very timely and my questions answered so I could accomplish what I needed to take care of.

Review Source

RB

Renae B.  
  
  
Used the software for:

### "Overall, very satisfied"

October 19, 2016

5.0

StarChapter brings a lot of functionality to the table -- content management, member management, meeting management and communication tools. I've used the product for five years and am still discovering features it has to offer. "Getting Started" training is offered on a regular basis and is supplemented by its knowledge base and EXCELLENT support staff.

Review Source

JC

Jean-Luc C.  
  
  
Used the software for:

### "Biggest Bang for the Buck"

November 22, 2016

5.0

We are able to use the StarChapter platform to perform 90% of our chapter's online needs. The platform is easy to use/maintain and the StarChapter support team is very helpful and quick to respond to inquiries and questions. It's a fantastic solution for hosting a PMI Chapter website when internal technical resources are not available to support it.

Review Source

HL

Heidi L.  
  
  
Used the software for:

### "Great Program"

January 16, 2017

5.0

The STAR Chapter platform is so easy to use and is perfect for our association. The best feature of STAR Chapters is that it is all housed under one system and we don't have to have additional third party platforms all trying to work together - usually unsuccessfully.

Review Source

Response from Star Chapter

March 13, 2017

Heidi thank you for taking the time to share your feedback it is much appreciated.

PG

Pam G.  
VP Membership  
  
Used the software for:

### "My admin privileges were not working"

March 22, 2016

5.0

I am the new VP of Membership for the PMI Pikes Peak Regional, Colorado Chapter | www.pmipprc.org | vp\_membership@pmipprc.org The support response was great for the ticket I created. I have had to learn how to use the software for our Chapter and find it easy to use I especially like the help catalog, it's easy to find what I need.

Review Source

JS

Jenell S.  
Area Manager  
Civil Engineering  
Used the software for: Less than 6 months

### "Star Chapter"

January 20, 2021

4.0

Overall good experience

Pros

Tutorial and help system. Integration with other applications.

Cons

I still need to learn more about its ability.

Review Source

Response from Star Chapter

February 19, 2021

We are glad you find the StarChapter tutorials helpful. For your convenience, we provide online on demand trainings or you could request a training for just your board.

SM

Stephanie M.  
  
  
Used the software for:

### "Quick Reply"

July 20, 2015

4.0

As a first time user of StarChapter I have a lot to learn about how to use it. So of course there came a time that I had to submit a support ticket since I couldn't figure something out. I was surprised at how quickly I received a response and how thorough they were in explaining everything to me. It was such a great experience!

Review Source

MP

Melissa P.  
Website Director  
  
Used the software for:

### "Customer Service Fantastic"

May 26, 2016

5.0

I have been working with Stars over the last few months for a new layout for our Chapter. Wow, the experience was Fantastic working with Star's team members. They have really helped us build a new website that everyone has been thrilled with the look. I look forward to continuing our work with StarsChapter in the future.

Review Source

MM

Mark M.  
Director and Regional Chair  
  
Used the software for:

### "Full Featured and User Controlled"

May 26, 2016

5.0

Site has so many features available, for which we are not using all, but have expanded our plans. The ability to change and make improvements is up to us, which is powerful for member engagement. Star Chapter has allowedto present a professional image, engage members, add capabilities and reach more members.

Review Source

CT

Christine T.  
Owner  
Events Services  
Used the software for: Less than 6 months

### "StarChapter Experience"

October 16, 2018

4.0

Frustrating and challenged!

Pros

I like the way it keeps everything under one “roof” (financial, meeting info and more).

Cons

It is difficult to navigate and to determine what pieces go together. I have taken over a new office and inherited upkeep responsibilities. I have participated in the seminars and tried so much on my own however find it is difficult to navigate. As well, this is very costly.

Review Source

JB

John B.  
President  
  
Used the software for:

### "From Newbie to Pro!"

April 11, 2016

5.0

Talk about support from set up to launch...StarChapter's support is fantastic! The responded to my questions very quickly and followed up to see if I needed additional support. There are many layer to the system and I am now navigating them with ease. I am glad we made the transition to this system.

Review Source

DS

Dawn S.  
Treasurer  
  
Used the software for:

### "Quick Responses Makes for a Happy Customer"

September 9, 2015

5.0

I use StarChapter for both reports and for service requests. I have found the application easy to use to run my own reports. I also need to request PCI compliance scans through your service desk and they are always quick to respond as well as professional and have excellent follow-up.

Review Source

\-T

\- T.  
  
  
Used the software for:

### "Everything we need in one place"

September 8, 2015

4.0

The StarChapter software helped our non-profit get better organized and allowed us to streamline our processes. It took some time to learn how to manage our membership database and become familiar with the software but the results have benefited our executive board and general membership.

Review Source

KT

Kelly T.  
Creative Director  
Civil Engineering  
Used the software for: Less than 6 months

### "Quick and Helpful"

October 27, 2016

5.0

Thanks for the quick support turnaround. After attending one of the online training webinars, I asked a question about removing the comments on our dashboard. The instructor advised me to submit it through the support module and it was fixed the same day! Thank you

Pros

The way everything is together and organized. The options for each event make it easy to promote.

Cons

Some of the pages are hard to find when you're new to the software as I am.

Review Source

VV

Valerie V.  
  
  
Used the software for:

### "Simply the BEST Customer Service ever"

November 4, 2016

5.0

StarChapter is a very powerful application but I find that its power makes it complex. Lucky for me, StarChapter's support is THE BEST. I have the support people to be knowledgeable, pleasant, quick to respond and they always follow up to insure my issue has been satisfactorily resolved.

Review Source

MS

Melanie S.  
Executive Director  
  
Used the software for:

### "Very intuitive and great customer service."

September 8, 2015

5.0

I've used a few different association management platforms, and this one is the best. Easy for the admin to use and the members love it. Only downfall is that the directory doesn't have a great search for categories but will put in an enhancement ticket soon to address that.

Review Source

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