# Page 24 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

---

StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 24 - Reviews of StarChapter

## Showing most helpful reviews

Showing 576-600 of 645 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ND

Nicole D.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "It's too complicated for our needs. It was sold to us under a different impression"

August 18, 2017

4.0

Pros

It is aesthetically pleasing to the person browsing. Information about events is relatively easy to find.

Cons

It is extremely complicated to use on the admin side. Unfortunately I don't have a lot of time for something this tedious. It was sold to my organization as something easy to use and it is not.

Review Source

Response from Star Chapter

August 21, 2017

Hi Nicole, We are so sorry to hear that you feel as though you are not reaping the benefits of the system. It shouldn't be tedious and with a little training we truly believe you will see the ease of use and time saving benefits of StarChapter. There are a lot of training resources available. Please let us know if you'd like us to provide the recordings of previous trainings and here is our schedule for our upcoming ongoing training http://kb.starchapter.com/StarChapter\_Board\_Trainings Best, The StarTeam

MC

Marcy C.  
  
  
Used the software for:

### "In a pinch, they are quick!"

June 15, 2015

4.0

The software is mostly intuitive. The reports are easy to extract. The help desk is extremely knowledgeable and friendly. It is unlike and other tech desk I have utilized to date. Very impressed with their response time to open tickets and customer service skills.

Review Source

WE

William E.  
President  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "A new way to work as a Chapter Board"

October 5, 2016

5.0

Overall the StarChapter tool is an excellent way to collaborate as a board, forcing us to learn new ways to work together. From a user interface, beginning to use StarChapter is a little frustrating, but once you learn how it thinks, it becomes much easier. Keep training and use tied close together with regards to time.

Pros

Collaboration features: Calendar, Events, Payments, Membership all in one place.

Cons

Learning how the containers work.

Review Source

SV

Samantha V.  
Chapter President  
  
Used the software for:

### "We are a non-profit professional organization."

August 31, 2015

4.0

We have had several reasons to call on the customer service at StarChapter lately. They are very helpful, professional and timely in their responses. They also make the more technically challenging issues easy for someone who isn't familiar with website language.

Review Source

AZ

Anastassia Z.  
  
  
Used the software for:

### "Great customer support and intuitive website design!"

January 23, 2017

5.0

Any time I've ever had a question, StarChapter responded within a matter of minutes and was able to help me resolve the problem 100% of the time. That's what I call superb customer service!

Review Source

Response from Star Chapter

March 13, 2017

Superb?! We're blushing! Thank you for your feedback Anastassia!

VR

Verified Reviewer  
Senior Business Analyst  
Information Services  
Used the software for: Less than 6 months

### "Gets the job done"

December 2, 2018

5.0

Pros

The cost is reasonable and the email communication interface is great

Cons

Other than email, the functionality is not great

Review Source

MM

Mary M.  
  
  
Used the software for:

### "Awesome customer support!"

March 16, 2017

4.0

I use StarChapter for several associations I manage. When ever I have a question or need assistance, Customer Support is very helpful and quick to resolve any issues!

Review Source

Response from Star Chapter

March 16, 2017

Thank you Mary! We're so happy to hear that you are getting the support you need

DS

Doug S.  
  
  
Used the software for:

### "Great transition experience "

December 5, 2016

5.0

We moved from a site we updated using FrontPage to Star Chapter. Understandably the beginning was a bit confusing but the support through the Ticket system is excellent. Yes the Lite version has some limits but we are down to one system now.

Review Source

ML

Mickey L.  
site manager  
  
Used the software for:

### "Easy to use and great support staff"

May 9, 2016

5.0

Have used Starchapter for years for an organization that sends periodic emails and information. They have been excellent to work with. Had 2 separate problems within a few days recently. Both were resolved within a day. Highly recommend

Review Source

MS

MEGHAN S.  
CONTINUING EDUCATION CHAIR  
  
Used the software for:

### "Easy once you understand it"

October 8, 2015

4.0

I have had no formal training nor had a chance to see any tutorials, but it is pretty easy to figure out once you get the hang of the software. Sometimes it's a little backwards, but I'm sure eventually it will make more sense to me.

Review Source

KM

Katherine M.  
Meeting and Event Planner  
  
Used the software for:

### "Great customer service"

August 24, 2015

5.0

I was working on making some updates to our chapter website and sent in a ticket for help with formatting a page. I received a response from Starchapter the following day. The instructions were clear and solved my formatting issue!

Review Source

MA

Melody A.  
  
  
Used the software for:

### "Working with Star Chapter"

November 1, 2016

4.0

From start to finish and the continued support with Star Chapter has been amazing. We met all of our time goals and the website looks amazing. The customer service and support is stellar. Star Chapter has gone above and beyond

Review Source

MT

Michael T.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Good customer service, poor training."

April 4, 2021

5.0

Once a work ticket is submitted the staff is quick to respond (1 - 3 days) and are very knowledgeable and can fix the problem.

Pros

Great web design. Navigating this system to check membership and input for a memebr that pays by check is a nightmare.

Cons

Navic=gating the system is a nightmare. So far I'm not happy with any of it.

Reason for choosing StarChapter

Other's recommendations.

Review Source

Response from Star Chapter

April 23, 2021

Thank you for posting a review, we would like the opportunity to investigate your feedback further. If you could please enter a support ticket, we'll work with you to resolve any issues as quickly as possible.

AL

Andrea L.  
  
  
Used the software for:

### "StarChapter is user friendly and support is very helpful and quick."

October 19, 2015

5.0

StarChapter is user friendly and support is very helpful and quick. When we encountered an issue, it was addressed quickly and professionally and managed and corrected properly. Customer service was friendly and professional.

Review Source

JV

Jill V.  
VP Membership  
  
Used the software for:

### "Awesome Service"

October 13, 2015

5.0

Anytime I have a question or issue, it is addressed promptly and handled correctly. I also appreciate your tech support's manners and patience. This is not my expertise, and I am always treated with respect. Thank you

Review Source

JS

Jennifer S.  
Member  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Ease of use"

July 18, 2018

5.0

Great way to communicate information to our members

Pros

Easy to configure and show others how to use the software.

Cons

We had continuous challenges with the Integration with third party vendor.

Review Source

nA

nathalie A.  
marketing  
  
Used the software for:

### "Great experience and great software"

August 27, 2015

4.0

The software at first seems difficult, although you have the video's it can be intimidating at first. But the customer service rocks it...they are amazing. Super personal and helpful and now I love working with it.

Review Source

CC

Cally C.  
  
  
Used the software for:

### "#Seamless! "

April 12, 2017

5.0

Could not be happier with the timeline, support, and launch. Star Chapter is responsive and professionally addressed our every need, we will be telling others about how easy it is to do business with this company!

Review Source

PD

Patty D.  
  
  
Used the software for:

### "response to your request"

November 14, 2016

5.0

I am hoping I sent the correct information for StarChapter to handle my domain. I am waiting for confirmation and how to go forward. I am also wanting to have the feeds from IREM HQ show up on my home page.

Review Source

CS

Carol S.  
Executive Assistant  
  
Used the software for:

### "I have been able to usually figure out how to change or update website. Customer Service-awesome"

June 2, 2016

4.0

One thing I'm not crazy about is the membership and prospect list. You have to scroll down to locate companies. The search is by name only. And if you can't remember the whole name it will not show up.

Review Source

CL

Christine L.  
  
  
Used the software for:

### "Star Chapter Feedback"

December 19, 2016

4.0

I appreciate the quick response time from the support staff. If the first suggestion that they send back to me doesn't work or I don't understand, they are always available to respond with other options.

Review Source

jD

janette D.  
Director Case management  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "The instruction are easy to follow when setting up your website. "

December 19, 2017

5.0

1\. blast emailing 2.vendor emailing list 3. Access for payment on line for vendors, sponsors, members and event.

Pros

the instruction videos were very helpful when I needed to get something done from an administrative perspective.

Cons

I would like more instruction videos, as I am not that familiar navigating in the admin area of the website.

Review Source

TP

Travis P.  
Mission Fulfillment Coordinator  
Construction  
Used the software for: 6-12 months

### "StarChapter has the infrastructure"

July 20, 2018

4.0

They have always been helpful and understanding of my issues.

Pros

I enjoy all the extra features this software has. I don't need them all currently, but I can see our organization growing into most of them.

Cons

At first it was overwhelming the amount of information and extra clicks I had to make to perfect my applications.

Review Source

AH

Anna H.  
  
  
Used the software for:

### "Great customer service"

February 29, 2016

5.0

Thank you for the quick response to my question and for correcting a logo issue that I wasn't even aware of on the home page. I have had quick responses each time I have called. Thanks again!

Review Source

KJ

Kelley J.  
  
  
Used the software for:

### "Great platform to build a website, with excellent support staff."

May 12, 2015

5.0

It took some time to learn the basics, but the knowledge base website has many good resources. Also, the support tickets are always responded to in a timely manner with friendly service.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.