# Page 25 | StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is StarChapter the right Membership Management solution for you? Explore 645 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (645)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 25 - Reviews of StarChapter

## Showing most helpful reviews

Showing 601-625 of 645 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

SHERYL S.  
PAST PRESIDENT CMSA-RMC CHAPTER  
Hospital & Health Care  
Used the software for: 6-12 months

### "LOOKED TO HAVE A WEBSITE MORE USER FRIENDLY FOR OUR ANNUAL CONFERENCE AND DINNER INSERVICES. "

August 11, 2017

5.0

WE LOVE HOW WE DON'T HAVE TO HAVE A IT PERSON TO USE THIS WEBSITE.

Pros

BLASTING EMAILS TO OUR MEMBERS AND REGISTRATION LIST READY TO GO. I REALLY LIKE THAT WE WOULD BE ABLE TO PRINT OUR NAME TAGS.

Cons

I HAVE A HARD TIME WITH COPY AND PASTING WHEN MAKING EMAILS AND SOME OF THE PICTURES TO DOWN LOAD IS A LITTLE AWKWARD.

Review Source

CA

C A.  
  
  
Used the software for:

### "Good product for what it is"

February 10, 2017

4.0

The limitations of the software for my company's needs may be more about poor fit than product quality. It does many things, some of them well. Customer support is always courteous.

Review Source

JF

Janet F.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Star Chapter"

August 13, 2020

4.0

Pros

Ease of rollout geared towards associations.

Cons

Sometimes hard to use. Interface is not user friendly

Review Source

ES

Ernie S.  
  
  
Used the software for:

### "Great support help"

October 25, 2016

5.0

I recently had questions on doing my chapter's newsletter. When submitted to StarChapter, I got a confirmatory response - and then a solution to my question within an hour.

Review Source

MD

Michelle D.  
  
  
Used the software for:

### "Website Experience"

January 17, 2017

3.0

Star Chapter has quick and wonderful customer service. I was setting up a new meeting and had several questions and issues and was helped promptly and efficiently.

Review Source

JA

Joyce A.  
President  
  
Used the software for:

### "User friendly and tutortials to help you."

March 21, 2016

5.0

I like the software, but it would be nice to have a live person help you with something you need right away and are not familiar with. Overall I am pleased!

Review Source

CM

Camille M.  
Director of Administration  
  
Used the software for:

### "Very helpful."

October 8, 2015

5.0

Tech support always gets back to me quickly. I am not a quick learner but they stick with me until I understand. The tutorials are very helpful too.

Review Source

SG

Sarah G.  
  
  
Used the software for:

### "Great tech for our non-profit chapter"

October 10, 2016

5.0

Have used their support a lot and are happy with response time. Do wish they had more email newsletter templates but I hear they're working on that.

Review Source

PK

Parita K.  
  
  
Used the software for:

### "Updates to Star Chapter website"

March 21, 2016

4.0

Making an update to StarChapter is very easy and sometimes really confusing. Cymone was very helpful when I was facing one of the confusing points.

Review Source

RB

Ray B.  
President  
  
Used the software for:

### "The software is user friendly on the user side as well as the administrative side."

December 16, 2015

4.0

The customer service is outstanding. Whenever I submit a concern/question/problem I have a response the next day. The videos are very helpful, too.

Review Source

JF

Jessica F.  
  
  
Used the software for:

### "Good experience with star chapter"

October 25, 2016

4.0

Very responsive technical support! Interface is intuitive. On-line manuals are helpful. Allows us to accept credit cards across a secure network.

Review Source

AP

Angela P.  
VP Treasurer/Secretary  
  
Used the software for:

### "Membership "

August 20, 2015

5.0

Very happy with the prompt assistance I received and taking the time to walk through the steps and identify the issue. Thank you very much.

Review Source

CG

Charles G.  
  
  
Used the software for:

### "New Software, so far, so good"

October 31, 2016

5.0

I've been happy with the response to questions. Its not always intuitive, but generally so. Seems to be able to do anything I've wanted so far.

Review Source

KO

Kevin O.  
Membership Chair  
  
Used the software for:

### "Easy, Fast, Simple"

April 11, 2016

5.0

One email and the issue with our nametags was taken care of by the service team in one day. As the title of my review says - Easy, Fast, Simple.

Review Source

SW

Sara W.  
Membership Chair  
  
Used the software for:

### "Easy to use, good features."

January 12, 2016

5.0

A lot of good features in Member Manager and easy to use. I had a question and got a call back soon after, also an email solving the problem.

Review Source

MF

Megan F.  
Communications Co-Chair  
  
Used the software for:

### "SC has been a huge help to our chapter, both internally and to our members and guests."

September 30, 2015

4.0

Help ticket responses are very prompt and helpful. While there are a few features I would like to have, overall my job is easier.

Review Source

OB

Olivia B.  
Database maintainer  
  
Used the software for:

### "Question about new members"

October 19, 2015

5.0

I appreciate the professionalism and friendliness the staff exhibits each time I contact them. I don't feel so much like a dork.

Review Source

JG

Janice G.  
  
  
Used the software for:

### "Great experience"

April 25, 2017

5.0

i led the effort to migrate to StarChapter last year. It was seamless and we could not have received better support and service.

Review Source

SL

Scott L.  
  
  
Used the software for:

### "Great Customer Service"

October 6, 2016

5.0

I had a bizarre question concerning the setting up of our web site. I submitted a ticket and had an answer in under 24 hours!!!

Review Source

DW

Dan W.  
  
  
Used the software for:

### "Customer Service"

November 28, 2016

4.0

Excellent response time and helpful response. I wish the system were a little more user-friendly/intuitive, but overall, good.

Review Source

BS

Benjamin S.  
VP Membership  
  
Used the software for:

### "Outstanding Capabilities - Requires Education, Training and use"

November 30, 2015

5.0

As an infrequent user, found it difficult to use. However with the available training and tech support - absolutely great!

Review Source

GR

Gailla R.  
Administrative Manager  
  
Used the software for:

### "The more I am using it; the easier it is getting"

September 22, 2015

4.0

Pros - - I always get such a quick turnaround on my work tickets! Cons - this is on me, think I am a slow learner!

Review Source

KH

Karen H.  
Executive Director  
  
Used the software for:

### "I Needed a Quick Fix"

April 18, 2016

5.0

I reached out to StarChapter Customer Support and they quickly helped me make needed changes easily. Thanks StarChapter

Review Source

PK

Patricia K.  
Executive Director  
  
Used the software for: Less than 6 months

### "Extremely helpful staff, descriptive tutorials, and great website design. "

December 19, 2017

5.0

Pros

Our members have their own log-ins to access member-only information, mass emails can be easily sent, and the site is mobile friendly.

Cons

Editing certain content is in multiple places (page content, form builder, newsletter, articles, classifieds.)

Review Source

TJ

Tiffany J.  
  
  
Used the software for:

### "Great Job, Star Chapter"

November 7, 2016

4.0

I needed a button/feature, 'View Attendees' added back to the site and it was completed in less than 24 hours!!

Review Source

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