--- title: "Commence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Commence Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/576/Commence/" page_type: "product" language: "en" --- # Commence Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Commence ## What is Commence? Ideal for for businesses of 5 to 50 users looking for an easy to use, customizable solution for managing Sales, Marketing, Customer Service Ticketing and Project Management. Used in 30 industries in a dozen countries around the world. Fully integrated with MS Outlook & Google. Mobile Access included. ## What is Commence used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $29 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Commence?[Manage this product listing](https://www.g2.com/products/commence-crm/claim_requests/new?auto=true) ## Commence Overview Updated September 2026 AI summary Commence provides small and midsize businesses with CRM capabilities designed to support sales, lead, and contact management. It offers tools for email management, reporting, workflow management, and document storage, alongside optional features like marketing automation and territory management. The platform is accessible across web, desktop, and mobile devices, accommodating teams seeking flexibility in deployment and functionality. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Commence 4.9 (44) VS. [4.3 (7,002)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $29 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (30) Ease Of Use 4.2 (912) Value For Money 4.7 (20) Value For Money 4.3 (831) Customer Service 4.9 (28) Customer Service 4.1 (851) ## Commence alternatives Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227088/Salesforce-Starter/) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (526)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135148/Agile-CRM/) ## FAQs about Commence Overview ### Which roles and teams benefit most from Commence? Commence is most used by executives, operations leaders, sales and marketing teams, and client-facing managers who need a centralized view of customer activity. CEOs, presidents, and owners use it for pipeline oversight, while operations and account teams streamline workflows, manage relationships, track communications, and improve reporting across departments. Answer based on 28 reviews Overview ### What company size and specific industries is Commence built for? Commence is designed for small to mid-sized businesses with 5 to 100 users that need more than basic software without the cost and complexity of higher-end systems. The vendor description does not specify any particular industries, so it appears suited to general business use across sectors. Features and Usability ### What are the key features of Commence? Commence offers CRM, customer portal, customer support, and ticket management as core features. It also includes contact and lead management, sales pipeline management, workflow management, reporting and analytics, email and campaign management, project management, and service history for tracking customer interactions and support records. Pricing ### How much does it cost and what fees or limitations are included? Commence starts at $29 per user/month for SalesCRM, with MarketingCRM at 39, Project management CRM at 50, and Customer Service CRM at 65. A free trial is available. Reviewers consistently describe it as cost-effective and flexible, though some note implementation takes determined effort when building a customized setup. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Commence integrate with? Commence integrates with Microsoft Outlook. Its catalog and reviewer mentions highlight Outlook as the main third-party platform connected to Commence, supporting calendar and email coordination for users who rely on Microsoft workflows. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Commence offer? Commence provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does Commence offer? Commence provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the support staff as helpful, courteous, prompt, and knowledgeable, with issue resolution often handled through direct guidance. Some also note that support helps when updates or learning the system create questions. Answer based on 8 reviews Ease of use ### Is Commence easy to use for sales and CRM teams? Commence offers an intuitive, easy-to-learn CRM experience for sales teams, small businesses, and solo users. Many users find the interface clear and customization straightforward, especially for workflows, templates, and automation. Some mention a learning curve for advanced setup, search logic, or technical options, but day-to-day use feels accessible. Answer based on 10 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight these as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Commence includes **Customer Database**, which gives teams a central place to store and manage customer records. However, it does not include **Data Security** or **Real-Time Data**. Instead, the product offers other important CRM features, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses organize contact information, find records faster, and maintain up-to-date relationship details, allowing teams to work more efficiently with customer data. Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Calendar/Reminder System 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Sales Pipeline Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Commence 41 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Field Sales Management: Manage or track sales completed by field teams/employees - For Insurance Industry: Intended to be used by insurers - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (21) 4.6 Based on 21 reviews ## Pricing Value for money 4.7 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/576/Commence/pricing/) SalesCRM $29.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - E-Mail Integration - Forecast & Reporting - Lead Scoring - Management - Mobile - Sales & Analytics - Sales Opportunity - Task Reminders MarketingCRM $39.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - Document Library - Drip Marketing - E-Mail Integration - Forecast & Reporting - Lead Scoring - Letter Templates - Management - Marketing Analytics - Marketing Automation - Mass Emailing - Mobile - Sales & Analytics - Sales Opportunity - Task Reminders - Web to Lead Capture Project management CRM $50.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - Document Library - Drip Marketing - E-Mail Integration - Forecast & Reporting - Lead Scoring - Letter Templates - Management - Marketing Analytics - Marketing Automation - Mass Emailing - Mobile - Project Dashboard - Project Management - Project Tasks - Sales & Analytics - Sales Opportunity - Task Reminders - Web to Lead Capture Customer Service CRM $65.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - Document Library - Drip Marketing - E-Mail Integration - Forecast & Reporting - Knowledge Base - Lead Scoring - Letter Templates - Management - Marketing Analytics - Marketing Automation - Mass Emailing - Mobile - Project Dashboard - Project Management - Project Tasks - Sales & Analytics - Sales Opportunity - Support Analytics - Support Dashboard - Task Reminders - Web to Lead Capture Value for money 4.7 (20) 4.7 Based on 20 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 44 reviews Filter by rating 5(39) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent ED Esme D. Floor manager Supermarkets ### "Good marketing application for starting companies." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 21, 2022 Pros Beautiful marketing application for growing companies. Glad you have a mobile version too. Cons I can't think of a con, sometimes it is slow, but that could also be us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Janel J. Senior Data Analyst Outsourcing/Offshoring ### "Awesome CRM !!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2022 recommended Pros User-friendly , many features makes this software very flexible great UI. Cons need to improve I feel a bit laggy when using the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steve B. Trial Attorney Legal Services ### "Amazing Software for a Customized Calendar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 14, 2022 I wanted the ability to customize a calendar to handle a very complex schedule. Commence offers a degree of customization which isn't found on other software. And it integrates with Outlook. And it synchronizes across my desktops and laptops and my assistant can seamlessly help. Pros Commence is one of the only items of software on my computers which has worked consistently, correctly and flexibly. The ability to customize the calendar, in so many important ways, using such great tools, makes Commence one of my favorite pieces of software ever. Cons After 15 years, I still don't have any complaints. And that isn't true about any other software I use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tim M. Owner Automotive ### "Long time satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2022 Personally I have been using this product since 1991. Over that time period I have not found a product in the CRM space that offers anywhere near the features and functionality that Commence offers. In my humble opinion, not a better more flexible CRM in the marketplace today. Pros The product provides the user with an easy to interpret interface which makes customization and automating tasks very straightforward. The ability to add categories with customizable fields, create interconnections between the categories and then create any number of letter templates that create a quote or cover letter with a single click are invaluable Cons initially struggled a bit with Mobile Link -- but once we got up and running has worked great Reasons for choosing Commence Customization, Automated capability (Agents) -- true outlook integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brett S. Director of Technology and Product Development Information Services ### "Commence - Powerful, Customizable and Reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2020 Commence's capability, flexibility and support has made working with Commence a great experience for us. Pros Commence allows us to customize our critical CRM applications to automate our business processes for efficiency, ease of use and quality control. Also, the ability to deploy custom improvements to our system as needed seamlessly without user interruption is a key feature. Cons Commence offers good balance of features and capability that we rely on to grow our business. It does take determined effort implement a customized solution (with Commence or any other application) but it is worth the investment and critical to our success. Reasons for choosing Commence Commence has the flexibility, capability, support, price and speed of customization that we require. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MM Michael M. Director of Audiology Insurance ### "Tech Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2019 Pros I have to say thank you to Commence Tech Support. They resolved all my problems and even went the extra mile to show me different uses of the software. Working with the representative was a pleasure, she was fantabulous . Cons I was never trained on the software, so I can not slam it. I have set up future training which will surely make me more productive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brooke D. Sales Coordinator Oil & Energy ### "Commence Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2019 The software is fairly user-friendly. The software for tracking is good for tracking communication with customers and reporting. Pros The scheduling feature and the reports. Cons It does not automatically calculate the entire contract amount - multiplying the term by the rate. Reasons for choosing Commence Good price point and covered capabilities needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2019 Thank you for your review of Commence CRM. We are pleased that your company continues to realize value from the software. AN Anonymous User Director of Sales and Marketing Utilities ### "Excellant Value for the Investment!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2019 We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well! Pros Commence is by far the best and most flexible CRM I have used over the years. We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!) Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions. Cons In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jerome S. Principal Hospitality ### "The most flexible of any CRM I've used ... and that has been several!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2018 Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own. Pros I started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!! Cons For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2018 Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well. SM Steve M. Consultant Oil & Energy ### "Flexible, Affordable CRM with Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2018 Our business was using an excel spreadsheet to manage our customers and projects and it just was not maintainable. We selected Commence CRM because of how easy it was to use and how full functioned it was. We also use it for project management and its all integrated enabling the users to see a 360 degree views of all account, contact and project management information. As indicated our experience has been very good with the product and the company. Pros The flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff. Cons Nothing to report here - very satisfied with the product and the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/576/Commence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.