# Commence Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Commence Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/576/Commence/alternatives --- # Commence Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Commence ## What is Commence? Ideal for for businesses of 5 to 50 users looking for an easy to use, customizable solution for managing Sales, Marketing, Customer Service Ticketing and Project Management. Used in 30 industries in a dozen countries around the world. Fully integrated with MS Outlook & Google. Mobile Access included. ## What is Commence used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Commence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.commence.com&name=Commence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Commence 4.9 (44) VS. [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $29 Per User, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (30) Ease Of Use 4.5 (907) Value For Money 4.7 (20) Value For Money 4.7 (826) Customer Service 4.9 (28) Customer Service 4.8 (846) ## Commence alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar/Reminder System 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Sales Pipeline Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Commence 40 features Application programming interface that allows for integration with other systems/databases Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Manage or track sales completed by field teams/employees Intended to be used by insurers Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (21) 4.6 Based on 21 reviews ## Pricing Value for money 4.7 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/576/Commence/pricing/) SalesCRM $29.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - E-Mail Integration - Forecast & Reporting - Lead Scoring - Management - Mobile - Sales & Analytics - Sales Opportunity - Task Reminders MarketingCRM $39.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - Document Library - Drip Marketing - E-Mail Integration - Forecast & Reporting - Lead Scoring - Letter Templates - Management - Marketing Analytics - Marketing Automation - Mass Emailing - Mobile - Sales & Analytics - Sales Opportunity - Task Reminders - Web to Lead Capture Project management CRM $50.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - Document Library - Drip Marketing - E-Mail Integration - Forecast & Reporting - Lead Scoring - Letter Templates - Management - Marketing Analytics - Marketing Automation - Mass Emailing - Mobile - Project Dashboard - Project Management - Project Tasks - Sales & Analytics - Sales Opportunity - Task Reminders - Web to Lead Capture Customer Service CRM $65.00 Per User,Per Month It includes: - Accounts & Contacts - Assignment - Customizable - Dashboard - Document Library - Drip Marketing - E-Mail Integration - Forecast & Reporting - Knowledge Base - Lead Scoring - Letter Templates - Management - Marketing Analytics - Marketing Automation - Mass Emailing - Mobile - Project Dashboard - Project Management - Project Tasks - Sales & Analytics - Sales Opportunity - Support Analytics - Support Dashboard - Task Reminders - Web to Lead Capture Value for money 4.7 (20) 4.7 Based on 20 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 44 reviews Filter by rating 5(39) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent ED Esme D. Floor manager Supermarkets ### "Good marketing application for starting companies." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 21, 2022 Pros Beautiful marketing application for growing companies. Glad you have a mobile version too. Cons I can't think of a con, sometimes it is slow, but that could also be us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Janel J. Senior Data Analyst Outsourcing/Offshoring ### "Awesome CRM !!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2022 recommended Pros User-friendly , many features makes this software very flexible great UI. Cons need to improve I feel a bit laggy when using the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steve B. Trial Attorney Legal Services ### "Amazing Software for a Customized Calendar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 14, 2022 I wanted the ability to customize a calendar to handle a very complex schedule. Commence offers a degree of customization which isn't found on other software. And it integrates with Outlook. And it synchronizes across my desktops and laptops and my assistant can seamlessly help. Pros Commence is one of the only items of software on my computers which has worked consistently, correctly and flexibly. The ability to customize the calendar, in so many important ways, using such great tools, makes Commence one of my favorite pieces of software ever. Cons After 15 years, I still don't have any complaints. And that isn't true about any other software I use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tim M. Owner Automotive ### "Long time satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2022 Personally I have been using this product since 1991. Over that time period I have not found a product in the CRM space that offers anywhere near the features and functionality that Commence offers. In my humble opinion, not a better more flexible CRM in the marketplace today. Pros The product provides the user with an easy to interpret interface which makes customization and automating tasks very straightforward. The ability to add categories with customizable fields, create interconnections between the categories and then create any number of letter templates that create a quote or cover letter with a single click are invaluable Cons initially struggled a bit with Mobile Link -- but once we got up and running has worked great Reasons for choosing Commence Customization, Automated capability (Agents) -- true outlook integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brett S. Director of Technology and Product Development Information Services ### "Commence - Powerful, Customizable and Reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2020 Commence's capability, flexibility and support has made working with Commence a great experience for us. Pros Commence allows us to customize our critical CRM applications to automate our business processes for efficiency, ease of use and quality control. Also, the ability to deploy custom improvements to our system as needed seamlessly without user interruption is a key feature. Cons Commence offers good balance of features and capability that we rely on to grow our business. It does take determined effort implement a customized solution (with Commence or any other application) but it is worth the investment and critical to our success. Reasons for choosing Commence Commence has the flexibility, capability, support, price and speed of customization that we require. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Michael M. Director of Audiology Insurance ### "Tech Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2019 Pros I have to say thank you to Commence Tech Support. They resolved all my problems and even went the extra mile to show me different uses of the software. Working with the representative was a pleasure, she was fantabulous . Cons I was never trained on the software, so I can not slam it. I have set up future training which will surely make me more productive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brooke D. Sales Coordinator Oil & Energy ### "Commence Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2019 The software is fairly user-friendly. The software for tracking is good for tracking communication with customers and reporting. Pros The scheduling feature and the reports. Cons It does not automatically calculate the entire contract amount - multiplying the term by the rate. Reasons for choosing Commence Good price point and covered capabilities needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2019 Thank you for your review of Commence CRM. We are pleased that your company continues to realize value from the software. AU Anonymous User Director of Sales and Marketing Utilities ### "Excellant Value for the Investment!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2019 We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well! Pros Commence is by far the best and most flexible CRM I have used over the years. We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!) Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions. Cons In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jerome S. Principal Hospitality ### "The most flexible of any CRM I've used ... and that has been several!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2018 Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own. Pros I started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!! Cons For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2018 Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well. SM Steve M. Consultant Oil & Energy ### "Flexible, Affordable CRM with Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2018 Our business was using an excel spreadsheet to manage our customers and projects and it just was not maintainable. We selected Commence CRM because of how easy it was to use and how full functioned it was. We also use it for project management and its all integrated enabling the users to see a 360 degree views of all account, contact and project management information. As indicated our experience has been very good with the product and the company. Pros The flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff. Cons Nothing to report here - very satisfied with the product and the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/576/Commence/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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