# Page 2 | Commence Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Commence the right CRM solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/576/Commence/reviews

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Commence

4.9 (44)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Commence

## Showing most helpful reviews

Showing 26-44 of 44 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Michael M.  
Director of Audiology  
Insurance  
Used the software for: Less than 6 months

### "Tech Support"

October 4, 2019

5.0

Pros

I have to say thank you to Commence Tech Support. They resolved all my problems and even went the extra mile to show me different uses of the software. Working with the representative was a pleasure, she was fantabulous .

Cons

I was never trained on the software, so I can not slam it. I have set up future training which will surely make me more productive.

Review Source

NP

Nigel P.  
Managing Director  
  
Used the software for:

### "Ideal for workflow management"

March 27, 2015

5.0

We have been using Commence RM for over 20 years. It has been the core to our business and allows us to function with optimised efficiency without high staffing overheads. We have found that the secret is to have good workflow processes mapped out and then we just made Commence follow these. No compromises were necessary which was a huge relief. Unlike many other apps, which over the years we have looked at because other companies claim to be better, Commence has allowed us to quickly change our system quickly and with minimal cost as our business needs have changed. Many of our team work away from the office and again this is where Commence has proved its worth. We can still fully function even when we are in areas with no internet.

Review Source

Response from Commence

May 19, 2017

Nigel, thank you for your testimonial of Commence CRM. You have certainly taken advantage of the flexibility of our product and we are happy that it has not only met but exceeded your business requirements.

CS

Chris Schultz  
  
  
Used the software for:

### "CRM Delivers Immediate ROI"

September 17, 2013

5.0

We sell an amazing product to large educational institutions. The sales cycle can be quite long which requires us to capture and store a significant amount of data such as, notes and history, activities, documents and e-mail correspondence. We had been using multiple systems to manage our business and were simply fumbling every time we needed a complete historical profile of customer information. In addition it was almost impossible to maintain. Commence CRM has been invaluable to us. We now have one consolidated system for managing our customer relationships and since everything is stored in the cloud we have access to the most up-to-date information anytime and anywhere. We are pleased with the product and Commence customer service has been excellent.

Pros

Feature rich product Easy to use Rapid return on investment Very good customer support

Cons

None

Review Source

SN

Srikanth N.  
Director  
  
Used the software for:

### "Being a small business , value for money, ease of use and modular expansion were our key criteria!"

May 19, 2016

5.0

We are a small business with a small team of 10 odd sales folks, and we needed a compact , easy to use, modular and get-started-quick web based software with minimum cost. I must say Commence fit the bill perfect! Especially being in India, where cost is very critical and people tend to use free software . As an SMB owner with a changing staff, ease of use , easy learning and lots of support material was important. Even though we are small, Larry and his team ensured that we got the right support. We have started with Commence Sales CRM now and we will surely expand to other modules. Guys, free software is good, but Commence is better, especially if you want to preserve your hard investments for the future. Go for it !

Review Source

MN

Mary Nicolazzo  
  
  
Used the software for:

### "Amazing CRM Support Staff "

August 14, 2013

5.0

Our firm was seeking a CRM solution that enabled us to capture, track and share information within the organization without using multiple systems. Of key importance was the ability to integrate e-mail with accounts and contacts and generate custom reports. What we liked about Commence CRM was how robust and customizable it was as compared to similarly priced products. Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help. I recommend them highly.

Pros

Full featured easy to use product Great service staff Better value then the competition

Cons

None

Review Source

MS

Melinda S.  
Director of Marketing  
  
Used the software for:

### "Great CRm for Mid-Market Companies"

February 5, 2014

5.0

Commence is hands down the very best CRM solution on the market for small-to-medium sized businesses. When I researched for a CRM solution for our company, I could barely get people to give me the time of day and their rates were not competitive with my budget needs; Commence had a live person (the sales person that ultimately provided me with my quote) who answered the phone the first time I called. After they got our business, things only got better. I send an email or make a phone call, I get an answer and I get help. My relationship with Commence is what I wish I had with all my vendors. I can't recommend them highly enough.

Review Source

DM

Denis M.  
Managing Director  
  
Used the software for:

### "Excellent Product and Service - using for over a decade"

April 5, 2016

5.0

This product and company deserves more recognition then it gets. The product is rock solid and offers a level of flexibility simply not offered by competitive products at their price points. A full suite of applications rival enterprise solutions costing much more and the service has been excellent. You call you get help from a friendly knowledgeable staff. In addition the product always gets updated each year which means Commence Corporation is continually investing in it products and services. We looked at programs like Salesforce.com, but for our needs and for our money we would take Commence CRM any day.

Review Source

HW

Hans W.  
CEO  
  
Used the software for:

### "Very flexible software to suit every departmental need"

March 16, 2015

5.0

We have been using this product for over 15 years and with every new release alle apps still work! We have automated numerous departments and also SMB's with Commence and have yet to find a problem it will not bring a proper solution. As many of you know, all sales processes are unique and Commence will easily be tailored to suit every one of them. This Sales Force Automation tool (and in fact much more) is the best product I have ever worked with. It is a Windows program and since you can configure it to sync the entire database it even works without an internet connection.

Review Source

PM

Paul M.  
  
  
Used the software for:

### "Quality Highly Flexible CRM Solution "

March 13, 2015

5.0

We've been using Commence for several years. It handles our in-house ticketing (reserved seating and general admission), rental events, estimates and invoices, patron database, rental client database, events calendars, employee scheduling, reporting, and so much more. It is solid, feature-filled, quick to learn, and incredibly flexible.

Review Source

MSB

Manjit Syven Birk  
  
  
Used the software for:

### "What you get from a quality software company "

August 2, 2013

5.0

My firm has been using Commence for more than a decade. The ease at which one can work with relational data makes Commence arguably one of the most powerful software programs in the industry. Commence Corporation is a rare example of reliability, value and performance. When I think of Commence I think of integrity. The company offers a robust solution backed by a staff of experienced people.

Pros

Real value at an affordable cost Great service Product is enhanced every year

Cons

None

Review Source

NT

Nicholas Todd  
  
  
Used the software for:

### "CRM That Delivers"

July 23, 2013

5.0

The best alternative to SF.com we would find. Robust functionality, easy to use and much more affordable. This company and product is very good, we realized value very quickly and they helped us get up to speed quickly. This company needs more visibility. They should be on every small to mid-size business short list.

Pros

Functionality that rivals enterprise players Easy navigation and use Good customer support Affordable no restrictions

Cons

None

Review Source

GM

George Mulling  
  
  
Used the software for:

### "Solid Alternative to SF.com"

April 29, 2013

5.0

Had used SF.com at another company and it was fine, then switched jobs and my new firm had Commence CRM. It's similar to salesforce, but just a lot easier to use and offers a few additional features that makes life easy for sales people. I had a few questions as a new person and I found their customer service staff very helpful. Highly recommend this product and company.

Pros

Robust functionality Easy to Use Good Customer Support

Review Source

ED

Esmé D.  
Floor manager  
Supermarkets  
Used the software for: Less than 6 months

### "Good marketing application for starting companies."

July 21, 2022

5.0

Pros

Beautiful marketing application for growing companies. Glad you have a mobile version too.

Cons

I can't think of a con, sometimes it is slow, but that could also be us.

Review Source

BS

Bob S.  
President  
  
Used the software for:

### "Great CRM Buying Experience"

November 19, 2015

5.0

We are excited to be on board with Commence CRM. The company did a fantastic job implementing the program and tailoring it to our requirements. We are realizing immediate value. Commence service has been nothing short of great.

Review Source

Response from Commence

May 19, 2017

Bob, thank you for testimonial about Commence CRM. We are pleased that you are realizing substantial value from our product and look forward to helping you to grow your business.

JS-E-C

Jeff Spilfogel - EVP - ClearStream  
  
  
Used the software for:

### "Quality CRM Product - Quality Service"

July 19, 2012

5.0

Commence CRM is a very robust offering that rivals enterprise products at twice the cost. The real differentiator here is the quality advice and service we have gotten from the customer service staff. You call and you get help. This has enabled us to get tremendous value form the product.

Review Source

MN

Mel N.  
Marketing  
  
Used the software for:

### "Marketing Manager"

August 6, 2012

4.0

Highly recommend

Pros

Very ease to use yet offers robust functionality. Very good customer support. Telephone gets answered and the staff is very knowledgeable.

Cons

Not as customizable as Salesforce.com but good enough and 1/2 the price.

Review Source

DH

Dwight Hooper  
  
  
Used the software for:

### "Very Good Product - Great Service"

November 6, 2012

5.0

Commence provided us a trial of the product and great service and is simply head and shoulders above Salesforce.com for small to mid-size businesses. I definitely recommend Commence CRM to those looking for a quality CRM system and great service.

Review Source

KE

Kimberley E.  
  
  
Used the software for:

### "Robust Software"

January 31, 2012

4.0

Commence CRM's software gave our company a boost in our customer relations. The software provides a full set of applications that help us to carry out customer support and sales automation.

Pros

It is an affordable easy to use solution

Review Source

RR

Regina R.  
  
  
Used the software for:

### "Robust Producty with Great Functionality and Flexibility "

March 2, 2015

5.0

Extremely customizable product without programmer intervention able to meet changing business requirements. Very high quality and experienced customer service staff helped us to get good value from the product.

Review Source

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