# ASI PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ASI PMS the right Hospitality Property Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/5761/ASI-Frontdesk/reviews

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ASI PMS

4.5 (14)

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Last updated March 13th, 2026

# Reviews of ASI PMS

Ease of use

4.6

Customer Service

4.6

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Manish G.  
GM  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Excellent option for hotel operators "

December 10, 2019

5.0

Excellent!

Pros

It’s easy to use. Excellent features. Never any complicated tasks that can’t be handled.

Cons

Nothing. I like everything. There isn’t anything about this software I didn’t like.

Review Source

Response from Anand Systems

April 18, 2025

Hi Manish, Thank you so much for your fantastic review and for being a loyal ASI PMS user. We're thrilled you find the system easy to use and packed with excellent features. It's great to know we've made daily hotel operations smooth and stress-free for you. Your feedback motivates our team to continue enhancing our software and support to deliver even greater value. If you ever have suggestions or need assistance, we're always here for you. Thanks again for the kind words and for being part of the ASI family!

MT

Minh T.  
Project Assistant  
Hospitality  
Used the software for: 1-2 years

### "Help a lot for our receptionists "

November 29, 2018

5.0

Pros

This software is great for is great for my company which is a reception service company. The user interface is very easy to use.

Cons

Compare to a small company, this software is not very cheap, and I still hope it will have more functions

Review Source

TR

Tish R.  
GM  
Hospitality  
Used the software for: 2+ years

### "Excellent basic software"

February 14, 2017

3.0

The software is good for basic use. There are a few flaws such as no commas for digits more than 100. Moving of rooms in reservations is like reallocating a room rather than drag and drop. Reports are OK, The collection report does not show all payment types. A manual was not provided along with explanation of the features. We purchased this a log time ago so maybe that's why. The Tech Support is excellent though; anytime there is an issue Tech Support will quickly respond and help.

Pros

Simple and easy to use

Cons

Reports can be improved

Review Source

AP

Ashok P.  
  
Hospitality  
Used the software for:

### "ASI FrontDesk is the most user-friendly software to use!"

September 5, 2014

4.5

Pros

Being a business owner for many years, I personally have been through many different software companies looking for the most simple and yet efficient software. I began using ASI Software in 2001 and have not yet switched to another software system for front desk services. ASI really knows what they are doing when it comes to getting the job done and are also very friendly with customer service. I've had questions about the software, and there was always someone to call for help. The easy-to-use support was available 24 hours a day and was always friendly enough to answer even the most basic questions. I would definitely recommend this software to anyone looking to switch to a new front desk software for new and upcoming businesses!

Cons

There is not much I can say about what I least liked about the software. They come out with new updated versions of the software every now and then and fix any small glitches they may have immediately, making it very easy to operate.

Review Source

HP

Harry P.  
  
Hospitality  
Used the software for:

### "ASI Frontdesk 6.0 - World class PMS system for independent hotels!"

August 31, 2014

4.5

Pros

The software is easy to use and extremely capable for hotels from 10 rooms to 1000 or more. All the major features one would expect are implemented, including connectivity to all the major OTA booking engines and the GDS. However, what sets this software truly apart from any other is the willingness of the company and its development team to actually listen to suggestions from customers and to actually implement and incorporate them into the software! In addition, 24-hour technical support is only a phone call away.

Cons

Some features could be streamlined and better implemented. Too many clicks are required to accomplish some tasks, though this is nitpicking to be sure. The consistency of the interface from one report to another could be better, for example.

Review Source

GM

Gary M.  
  
Hospitality  
Used the software for:

### "Great Hospitality Software"

October 28, 2014

4.0

Pros

We've been using this software for 2+ years. We found that it is a very flexible system that covers all aspects of hospitality. I am a picky customer and have an extensive IT development background. The service is great. They are helping to correct all problems. Since we started to use this software, many improvements were made and they continue to make improvements on the regular basis.

Cons

I have nothing in particular. All problems and bugs getting resolved on a regular basis. Th reporting feature is a little cumbersome. It needs improvements on the standardization of all reports and printouts.

Review Source

VP

Vinny P.  
  
Hospitality  
Used the software for:

### "Excellent purchase!"

September 15, 2014

5.0

Pros

We have been using ASI FrontDesk for the last two years and are very pleased with the software. We have other franchise and independent hotels and find this system to be one of the better ones that we use in our company. The software is very user-friendly, tech support is always available and ready to help resolve any issue that we have, and there are reports available for everything that we need. We will definitely be using the software for our future projects!

Cons

There is nothing we do not like about the product or the vendor.

Review Source

AP

Ashish P.  
  
Hospitality  
Used the software for:

### "Excellent product with the best customer service. "

September 4, 2014

5.0

Pros

The software has a very good balance of ease of use and advanced functions such as forecasting, reports, and OTA synchronization. Also, the support from the staff is great; they always respond in a timely manner and also work with me personally to implement new custom ideas. The software is constantly being updated. Also, the pricing is very fair.

Cons

There's nothing really wrong with it. Maybe it could use some more advanced revenue management technology interface, but I believe they are working on that as well.

Review Source

DP

Dennis P.  
  
Hospitality  
Used the software for:

### "Excellent software, regularly updated, great support, & great benefits"

September 23, 2014

4.5

Pros

We have a motel. Before, we were doing checkin slips manually on paper. ASI Front Desk makes it very easy to do all reservations and checkins.

Cons

It would be nice if the software had an affiliate program for hotel promoters. It would also be nice if you can sync more than one rate type from the PMS.

Review Source

KS

Keyur S.  
  
Hospitality  
Used the software for:

### "Cost structure is not clear. Typical Indian company"

January 6, 2015

3.0

Pros

User friendly. Reliable. All the external interfaces and website integration is good

Cons

Too much complications. ID scanner never worked i have to always keep playing with cable. They promise me that they will ship the cable but never got it. I had to buy my own cable from Amazon to make it work.

Review Source

MH

Michael H.  
  
Hospitality  
Used the software for:

### "Small motel; this product is awesome."

September 10, 2014

5.0

Pros

It's very user-friendly. I was able to run a majority of the software in a few short moments.

Cons

There is not a lot of negative with the software. To fully use all of the product takes some time. But every time I figure our something new, it makes the program that much more valuable!

Review Source

DD

Dilip D.  
  
Hospitality  
Used the software for:

### "Great PMS System"

September 2, 2014

5.0

Pros

The software is very user-friendly. My staff loves the check-in scanner. The process of checking guests in and out is very easy. The ability to email guests when they make a reservation is awesome.

Cons

There isn't anything that i don't like. ASI is a very professional company.

Review Source

BP

Balaji P.  
  
Hospitality  
Used the software for:

### "User-friendly"

August 30, 2014

5.0

Pros

It's easy to work with and very user-friendly, with 24-hour support. It also has easy integration with online reservation websites like Expedia and Booking.com.

Cons

We like every aspect of this software. These guys really are doing a great service.

Review Source

IP

Irwin P.  
  
Hospitality  
Used the software for:

### "ASI is amazing ! "

September 23, 2014

5.0

Pros

It's very reliable and they have great customer support 24/7.

Cons

Nothing at all. It's a very good quality product, and customer service is excellent all the time. They even provide 24 hrs tech support.

Review Source

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