Who Uses This Software?

Fishbowl is an ideal solution for manufacturers, wholesale distributors, retailers, government entities and many other types of companies and organizations in a variety of industries.


Average Ratings

372 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,395.00/one-time
  • Pricing Details
    Discounts available for multi-users purchased.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fishbowl
  • www.fishbowlinventory.com
  • Founded 2001
  • United States

About Fishbowl

Fishbowl is the #1 business automation platform for QuickBooks. Fishbowl allows small and midsize businesses to stay with the QuickBooks platform for accounting while incorporating advanced inventory features. Multiple locations, part tracking, manufacturing, shipping integration, LIFO/FIFO/Standard accounting methods, landed costs, consignment, and a COMPLETE wireless barcoding system for warehouses. EDI, shopping cart, merchant services--the list goes on.


Fishbowl Features

  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management

Fishbowl Reviews Recently Reviewed!

Amazing customer service when we need it - easy to use

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: They have awesome customer service agent! He is able to help in all the situations I have run across. If he can't figure it out right away, he finds someone that can. Always a pleasure to speak with him and get things corrected.

Pros: Very easy to use, simple yet effective. Easy to learn, great support when needed, excellent customer service.

Cons: If you have an error message while exporting, it is not easy to figure out on your own you must call customer service.

Very Helpful Manufacturing and Inventory Control Software!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This software has continually gotten better!

Pros: There is unlimited Vendor Part Numbers per part numbers. There is unlimited Bill Of Material Levels. Custom reporting is awesome once learned how to do do them. Service has been excellent!

Cons: Exporting to QuickBooks has had errors at times but the service team has been quick to resolve the issues. Custom reporting requires a lot of learning and more the more difficult a report is but what software does not have a learning curve.

Work with it daily entering orders, and shipping orders

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It lets you pull inventory from multiple warehouses for an order, and commit inventory from each location. Easy sales order entry, easy invoicing.

Cons: You have to purchase every module that you will be needing. If later on you expand and need more functionality, you have to foot out more money.

Overall: Easier order entry

GREAT PEOPLE BEHIND THE PRODUCT

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We included the on-site training it was well worth it! Our trainer was very attentive to our specific needs. It is a great general software, for industry/company specific tasks, we had to get a little creative to make it work for us. But the software was really compatible for most of our processes

Pros: Understanding support team, easy interface, user friendly. All the modules make sense, even for those without an accounting background.

Cons: .

Fishbowl covers it all!

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Everything is in real time, the basics of fishbowl are very user friendly, lots of useful reports, great support team.

Cons: There is so much the software can do, but its hard to utilize everything it offers. I definitely suggest more training hours or on site options that cost a little less.

Customer rep was VERY smart and efficient!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly. It's easy to figure our way through the system, and incredible helpful when we need to track something.

Max Muscle

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The product integrates everything into one stop inventory location for us.

Pros: Everything was a pro, They did a great job. There isn't anything he didn't and couldn't help us with and we are still in touch. Great training and service.

My experience with Fishbowl is positive.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fishbowl has very useful inventory tracking features that can be printed out to reports to reduce duplicate record keeping.

Cons: Fishbowl is not very intuitive and on occasion it takes quite a long time to contact the support team.

It's a good software to track inventory and integrate with QuickBooks. Saved a lot of time.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Inventory tracking - lot management, picking and shipping procedure, shipping documents

integration with QuickBooks - avoid double working

Cons: The connection with QuickBooks is not steady enough. The exporting procedure sometimes get stuck and we can do nothing.

Awesome support team!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is easy to learn to use. The customer support team is amazing! I call/e-mail the support team regularly and they are always super prompt at getting back to me. Very friendly and helpful. Chandler is awesome to work with! Thank you!

Cons: Can't edit orders after they've been "fulfilled", glitches pop up every now and then (but the support team is very helpful and always gets the problem fixed quickly!)

I have been using Fishbowl for just over a year now.

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's fairly straight forward to use. The layout is straightforward and easy to navigate around. Lots of help via the wiki pages.

Cons: Can be frustrating when you come across a bug. Some processess could be simplified whilst others could be utilised better (for me it would be the RMA process to make it more integrated with repairs/upgrades etc.)

Reliable functionality except when updates are applied.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Lot tracking, kit assembly, lot traceability, software integration, ease of use, accuracy and quality overall feel

Cons: Often when updates are applied it creates chaos with integration such as UPS, FedEx, QuickBooks. Tech support is good but often comes too late despite paying for upgraded service.

WHAT A NIGHTMARE

Oct 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Not much I like I guess appearance of documents is nice i.e. invoices, quotes, purchase orders etc.

Cons: Does not work and is not truly compatible with Quickbooks. Issues are endless does not transfer over invoices only sales receipts, does not transfer over purchase orders. The support is a joke this company is understaffed and it takes you have to leave a message for a 48 hour call back. Also when you do get someone on the phone they never fix all of your issues, since they are in a rush to get on the next phone call. Service is a NIGHTMARE!!!!

The software is so easy to learn and use; I cannot imagine another software as user friendly as FB

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I loved the simplicity and how the different modules are communicating simultaneously. I appreciate the fact that we were able to continue using QB because that is what we have used till our manufacturing needs began; that alone reduce the cost of implementing a whole new ERP system

Cons: I am used to having some input on how to report data so working with the FB templates was a bit disappointing.

Overall: Less training because our staff learned it quickly; less cost related to a whole new ERP system. Less time training because we are still using QBooks for our non-manufacturing needs.

Demo was Awesome but actual performance awful

Oct 13, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: During sales demo program does everything you need it to but once paid for good luck. training team could learn from sales team. Only integrates with Quickbook if all conditions are perfect. Not reliable to update daily. Waste of money.

Pros: Sales connected with inventory is great. Inventory management window works great. Sales team knows ins and outs of program.

Cons: Integrates with quickbooks when conditions are right. Training team knows less about functionality than sales team. Serial number tracking very cumbersome.

Extremely difficult setup. Customer service almost non existent when you need help.

Oct 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Currently I am having trouble thinking of something good to say here. Has been a bad experience for me and the staff.

Cons: Very difficult setup process. No phone support during hours. Be warned do not go past 30 day trial period if you think the software may not work for you. They company is terrible to deal with.

Overall: From our research we believed the software was going to help our company tremendously.

Overall we have had a very good experience with Fishbowl, easy start up and easy to use.

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use and get started and running...great interface to Quickbooks! We have been able to easily use the FB for our production environment and use it way beyond just for inventory!

Cons: The reporting...the inability to create ad hoc reports without knowing SQL. Reports are very difficult to customize without help from a FB. It is also limited on the scheduling in a manufacturing environment.

Fishbowl is not that easy to set up and they are not available to help.

Oct 05, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It can do most everything we want for little cost - purchasing, work orders, inventory. If set up properly the purchasing function is great, work orders are created - but following work orders can be difficult. Inventory is great/easy.

Cons: If a mistake is made - you cannot back track and it appears to screw up the system some. It is not "intuitive" on how to handle the work orders and looking for help on "wiki" - that does not answer the question many times. You cannot talk to an experienced employee there. I think turn over must be high there - because many times when you do get a live person - i know more then they do about fishbowl.

Overall: accurate inventory , one system for sales orders, purchase orders and work orders

Pretty good.

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Pretty good. Does the job relatively well.

Cons: - The lack of recognition of special characters for SO and PO numbers. It causes problems when running SO to PO margin reports.
- Not being able to reach someone (not even the receptionist) when I call during business hours. Instead, I have to wait for a call back which may only come hours later.

Good software once you know how to use it

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Utilizing the all of the features, reports, and support of this system will help your company grow to be successful. Being able to make groups for customers is extremely helpful especially in the field that I'm in because we have state contracts and different pricing structures for different customers.

Cons: The thing that I like least about this product is that it runs extremely slow. We have about 8-15 users and sometimes it's a painful process. If it was ran on the cloud it would be much more efficient.

Very powerful and informative.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It can track all our operations in one source. We can make automated RMA processes and take away the dual system to insure cores are returned.

Overall: Tracking our inventory for faster customer response.

It has been good.

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, features, customer support. Detailed handling of WIP. Inventory at multiple locations can be tracked.

Cons: Does not integrate bar code scanning without an add on. It must be available to use easily even with existing bar code scanners that are corded.

saves time and money

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This is a great start-up and small business POS program. It is robust and will allow your company to grow with out paying out for additional software upgrades. The inventory controls, vendor and receiving modules work great together. You don't have any limiitations when creating new part numbers. Custom pricing is easily learned.

Pros: For a wholesale / retail business, this is a feature packed program that handles most day to day operations and is accurate. Being PC / Server based, you don't have lag time or glitches. It's a good solid program. Integration with QBO is seamless... one button updates or create a schedule. Unlike other software companies, the service package is affordable, and the support staff is top notch.

Cons: This program is great for start up and smaller businesses, but the downside is the upfront initial cost. After using Fishbowl Inventory, you will find that the benefits outweight the cost.

Fishbowl is great for our business.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does mostly everything our business needs. Customer rep is a wonderful support tech and is always willing to help no matter how easy or complicated the issue might be. I've only recently joined this company and started using Fishbowl so I'm still in a learning curve, but Travis has helped me get a grasp of the software and is always very friendly.

Cons: There are a lot of bugs that take up my time during the day to fix. However, support is always there to help.

Easy program to learn

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and mostly user friendly. Fishbowl support is friendly and easy to work with. Any issues they address and correct immediately.

Cons: Several versions have glitches that require lots of communication between us and fishbowl support but they are always able to correct the problem. Our next update should fix those problems.

EXCELLENT

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, Support and implementation team was amazing and overall the program helped improve the efficiency of our operation

Cons: nothing at this time.... it took a little while to get FedEx linked but once it was set, it works great.

Overall: easy to use, simplifies operations, allows for easy operation of a complex inventory system. Extremely user friendly.

General Manager / EVP

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Fishbowl is great. The system significantly improved our efficiency and allowed us to focus on other parts of the business since fishbowl inventory is so easy to use

Pros: Super user friendly, implementation team (Lucas Miller) is amazing and extremely helpful. System easily links with QBS, Fedex, and makes managing a complex system very easy.

The software is easy to use, powerful in its functionality, and even helps out small companies.

Aug 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software streamlines a lot of decision making in terms of what stock is needed when. Even with our system where the majority of parts we have are non-sales items, being able to track a system from start to finish is incredibly helpful.

Cons: Our units involve a lot of custom features, and the software isn't as intuitive for situations like that. We don't carry stock of our final products, just our raw materials, and while the program is able to handle this, it's clearly not designed for that scenario.

Overall: The software has greatly streamlined and centralized our inventory management and purchasing systems.

Fast response from tech's and frequent follow ups if problem is not solved.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate once user learns software. The Tech's are super helpful if an issue arise. Once Tech spend almost 15 hours in 1 week helping me fix the issue.

Cons: A lot of redundant data entry for time and labor sync. The software is a bit difficult to learn. It takes sometime to learn.

Powerful, but still needs work

Aug 04, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Works with Mac, Qb online, and Amazon FBA. Lots of features. Paid training was comprehensive. Overall it has solved many of our inventory issues.

Cons: I really do want to like the software but some days I am sitting there pulling my hair out. There are little glitches that do not seamlessly integrate all of the different features together. Our poor bookkeeper has had a really difficult time because there are so many discrepancies during the import to QuickBooks online which makes reconciliation a nightmare. Numerous other bugs along the way that requires a support call. The biggest gripe I have is that their support is hit or miss. Sometimes we get a call back within 10 minutes sometimes it's two days. I really thought they had it figured out because they went to a ticketing based system which seemed to improve things. However I'm on day two of waiting on a call back as I write this...

FireLine Cannabis Training

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We would love to have him out again and have him be our main rep for fishbowl. Thank you for sending him!

Pros: Amon was very nice, knowledgeable, informative. When something didn't work right, he figured it out quickly and was able to complete a lot of things we had not prepared for.

Cons: He was patient with our company which didn't have much of a data base built and helped as much as he could. He was positive and respectful the whole time.

I really enjoy learning and using my Fishbowl Software

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have only been using this software for a few months and have to say that it is easy to learn and very functional. The trainer that trained me and the tech support guys I have talked with are very knowledgeable on the software and a great help.

Pros: I like all the different links that can be used between modules to get to the information I'm looking for easier.

Cons: I wish we could create our own reports when needed. There is some confusion for me with the MO and Picking modules, almost seems to be too much, especially for what we are using it for..

Did not integrate well with QB. Even contained a "bug" that doubled my customers grand totals.

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Had a lot of advanced features, which, if set up and used correctly, could make a business more organized and proficient.

Cons: Very misleading company that does not have the customers best interest in mind. The software layout is quite difficult to navigate and understand. Claims to integrate well with Quickbooks, but you will constantly find things which are not transferred. They give you a demo bike company system to start out and no instruction on how to start a fresh company or to connect it with quickbooks. We also came across a "bug" in their system which doubled our customers grand totals on sales orders & invoices. Customer service is unwilling to try and make things right. We attempted to get our money back after 45 days and are not being heard. Fishbowl does not care about their customers, after they are past their (hidden) 30 day return policy.

LOVE FISHBOWL!!!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Love this product! I have used several inventory programs before Fishbowl and the others programs do not even come close to what Fishbowl provides and the cost for the other programs were greater than Fishbowl.

Pros: I love the BOM, MO AND THE WAY OUR FINISHED PRODUCT CAN BE TRACK JUST IN CASE OF A RECALL!!!!!!!!!!!

Cons: No Cons!!! I LIKE EVER FEATURE OF FISHBOWL!!! Well....maybe one Con.....I have to have 100 characters in the comment for it to be accepted LOL!

After implementation - Great!

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer support team. Our rep from the plug-in/integrations team was a HERO. We were having all kinds of issues on our side with IT and he helped trouble shoot and walk us through all the places things could be going wrong until we were able to complete the integration. Highly responsive and committed to our success.

Cons: There are a lot of touch points that can have issues unless you have someone to help you steer through them all, it can be frustrating/time consuming. Once resolved - wonderful solution for inventory management.

Fishbowl is a great software

Jun 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and friendly UI, Great customer service. Solid Quickbooks link, MYSQL database makes the program run alot better

Cons: Seeing as its not geared to specific industries. We found it complicated to do some of the things we do on a daily baisis. This required us to find our own loopholes to make our operations fit the software

Great software, cheap price

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very good features and organized well. Great support, has almost everything I need to run my business!

Cons: The main complaint that I have about this product is, the not so much the lack of MRP but the inability for Fishbowl to schedule materials plannings automatically.

Our company has been using FB since Oct 2015 and I am very happy with the product.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and to train other users. Has many features that make day to day activity easy. I love the chat feature and it was very valuable when I was new to the software to be able to get quick answers.

Cons: It is very frustrating when we have an "urgent" issue that we never know when FB is going to call back after we contact by phone. We play phone tag and sometimes because of this I many not get to talk to someone for several days due to "phone tag."

always have to leave a message

Jun 13, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: Old. missing basic features, such as reports, description is made by some one who never used the software, it was made for money making for The company it self, but soon enough you will find out how poor the customer support is. Walk Away

Pros: if you planning in opening a eBay amazon you ok, other than that walk away. there is not much i like about it. not at all it is not made for over 1 mil companies. home user will find if fun to work with

Cons: It is very hard to customize reports, part and product FYI Are not the same F.B is good for shipping but when you need to mix it with your accounting program its lacking, as it is not an accounting program. If you decide to use them make sure not to sign long term contract

The support staff was very helpful and got my problem solved quickly.

Jun 09, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great inventory tracking and keeping orders straight. Your customer service crew is very friendly and explain things in words and actions.

Cons: Not very user friendly. Not easy to find answers to things that I don't understand. Not easy to fix a problem without the help of customer service.

Overall I like fishbowl and I am used to it for the most part.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The basics were fairly easy to learn. I like how user friendly it is and that if you make a mistake you can always void it to fix it.

Cons: Sometimes there are glitches. Also, it can be overwhelming and sometimes I have to think about what I need to do before I can find it on Fishbowl. Also, I don't like how the parts and products don't sync with each other when you duplicate it.

customer service is not their forte

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I do think that the software is easy to use, but I've never used another inventory system. the system was not designed for food products which we use it for

Cons: The customer support chat is useless. I have never had them be able to fix a problem. they always point you to their phone support. The phone support does not have a live person. you MUST leave a message for them to call you back, which could take between 24-48 hours, which is not always ideal when you have a problem. Once they call you back, they can usually help, but it's just not timely

Overall pleased with Fishbowl

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The use of the dashboard as a quick overview and how modules are linked within sales orders or other modules, makes moving from one module to another easy.

Cons: Learning the program was a challenge but after a few trial and errors I can easily maneuver through the program. Also, I dislike the inability to customize reports ourselves. Paying additional fees to have reports created just to add a signature line on a packing slip is a downfall. Wish it was more user-friendly when it came to report changes.

Overall: Inventory control is our biggest benefit.

FB is easy to use.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't use FB a lot, but I would have to say that the thing I like most is It's ability to export to QuickBooks.

Cons: Sometimes it takes too many steps to change an order.

Epic ... stuff of legends ... kind .. genuine interest in helping me ... wanted to understand

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Not much, we have always had a frustrating user experience with getting fishbowl to work as designed

Cons: It doesn't always work, crashes alot, has to have the server restarted a few times a month. Not reliable. Reach support has been the stuff of horror movies. I hate having to wait for a call back and then playing phone tag.

Great - problem was resolved perfectly

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fishbowl has made us accountable for the inventory counts - not like QuickBooks. Like how it hits QuickBooks.

Cons: I would like to see sales by customer and item reports. Fishbowl may have this - just need to figure it out.

Great potential, absolutely horrible customer service and support.

May 30, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I am incredibly disappointed in the products service and wish I could get my money back, however since it takes weeks for a reply and over a two months to get to the point where I could actually use the software, it was past the period of a refund. They do not care about you, your time, or your business.

Pros: I like the capabilities of the product. It has a lot of great features that could be utilized if you were able to get the proper support and training.

Cons: The set up has taken over two months with absolutely terrible customer service and support. I am still not able to utilize the software in a way that is even workable in my business and I have called, left messages, sent emails and it is not abnormal for it to take weeks for a reply if you even get one. Also it does not have quality sales reports.

Fishbowl review

May 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great customer support, fairly easy to use and learn. The software can accommodate the specific needs of my business which is great!

Cons: Sometimes all the features and capabilities are overkill and over-complicate the situation. Slightly difficult to add customizations.

Our rep was very helpful and nice with our post upgrade issues.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lots of training videos and most of the support staff is a joy to work with. I like their support staff a lot.

Cons: We just upgraded and we still have some issues with the FedEx software and few other things. Our rep is great and I'm so grateful for is knowledge and assistance.

Cost Effective Inventory, Order, and Manufacturing software

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is great for keeping track of our inventory and our manufacturing processes. We know exactly what can be shipped and it has increased efficiency quite a bit.

Cons: Reporting could use some work, it is a bit clunky. The reports are there but I've found the best way to work with them is to download the .csv and work with it in a spreadsheet. They have services to create custom reports if necessary.

Overall: The biggest benefit was seeing exactly where we needed to be more efficient. We didn't track our vendors well before and now we know exactly how long it takes to get items we've ordered and how long it takes us to manufacture the items and get them back out the door.

great software

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is everything that you need to run a warehouse operation.
there is a large selections of plugins to integration with whatever platform.

Cons: The plugins could get really expensive.
Fishbowl commerce is on a pay by volume pricing structure.

Great Software

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: got everything you need for a warehouse operation. Everything could be done in fishbowl for our businesses

Cons: plugins are a little too expensive. fishbowl commerce is on a pay by volume pricing structure which can be come expensive

Fishbowl Inventory & Manufacturing: Not great for custom manufacturers...

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's great if you are manufacturing the same thing over and over, so you need 500 or 1000 widgets made the same way. It's a pretty powerful tool for warehousing and inventory. It costs for just the warehousing, plus users and add-ons. They'll give you a discount if you ask them, but you almost should just go with a saas program you'll get quicker updates. fishbowl you can save lots of money down the road if you don't buy there support package. They have a pretty good product development team, but it takes them at least a year it seems like to roll out any useful new features you talk to them about.

Cons: Very challenging to set up, learning curve is huge in my opinion. The BOM stages work for the most part, but you'll spend a lot of time in a sandbox database seeing if what you want works (if your doing multi stage builds) If your doing 1 to 100 of anything, and what your making varies order to order, I'd recommend some other software like ordoo, shopvox, or corbridge. They are alot quicker to set up on the

Overall: Inventory management is a breeze, great for warehousing and manufacturing bigger build products, the modules, and UI is well thought out, and very logical, they did a great job with it. They have great eCommerce integrations they added on for magento and amazon which makes it more powerful. The fact that you buy the product up front (with a year of support that can be renewed) makes it seem like you are saving money by owning the software, but you'll need to upgrade every year until the software does what you want it.

Fishbowl Rocks

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very powerful, yet easy to use. There are many simple things that make it easy to use. For instance, after you are done inputting information, you just hit enter to search. With other software, you often have to take you hand of the keyboard and move your mouse to click on something to search. Blows Quickbooks multi-inventory away.

Cons: The main screens of the customer and vendor modules have the contact information greyed out because you can't edit them from that screen. The greyed out areas are difficult to read.

Fishbowl Rocks!

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is very powerful. It's also very user-friendly. It makes simple things easy. For example, when you are searching for parts or inventory, you only need to type in a portion of the part number. It can even be the middle of the part, and it will pull up all relevant matches. When searching for a part, you input your information and just hit enter. No need to take your hands off the keyboard and move the mouse to click on something. Blows Quickbooks multi-inventory away.

Cons: The main screens on the vendor and customer modules are greyed out because you can't edit names and numbers from there. The greyed out areas are very difficult to read.

VERY VERY hard to connect to support. Software works OK.

May 24, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The idea behind the software is great, sadly not reflected when using the program. Fishbowl is very flexible and allow us to use close to the way we need.

Cons: Tech Support. They are great when you can get connected but it took me a week to get a call back. User interface could be a little more friendly. A lot of grey buttons and some weird bugs often makes it hard to use.

Pretty good software/support

May 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Pretty robust, easy to use. Really like the support they offer, customer support has been awesome at helping us when we need support.

Cons: Software feels a bit clunky and sluggish to use sometimes. Been experiencing more hangups after update lately.

Essentially no support unless you complain to your sales rep

May 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: If you are going to charge this much for a product it should look like it was made in this century, it should have all of the modern data interchange features expected from a modern application, and support should be fantastic. We have started looking at alternatives and will NOT be renewing.

Pros: Decent product. The interface is a little dated, and some standard thing you would expect in functionality are missing or difficult to use. But, overall, it is a decent product if your goal is to have an inventory and order management system that integrates with Quickbooks.

Cons: You will get no support unless you complain. We just updated our license, paid for a year of support. Still waiting 48 hours later for a call back from support. This is normal. When you do get the support you will most likely start with the lowest level support and have to either speak to the real support people through an intermediary or have to wait another day or two for the next level of support to call you back. Repeat that process until you finally get to someone who knows what they are talking about. Support this expensive should be fantastic. Instead, I am not certain what they could do to make this any worse.

Up until the update to MY SQL we were doing great with FB, we have over a month that we've experienced major issues with the system

May 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Hi, we updated today to the most updated version of FB and it seems to have fixed our major issues we've been experiencing for over a month since My SQL. I would have like a quicker solution as it was a huge company wide issue for us.

Pros: User friendly Live Chat is helpful Importing SOs is helpful for our big orders Staff is always very friendly!

Cons: Major crash of system when moving to My SQL Have to pay extra for reports that seem like they should be standard

Travis was very patient and successfully helped me with what I needed.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is great having everything in one place for all departments of our company to access if needed.

Cons: It isn't always intuitive, which is why I had to contact support. Also, the inability to provide a proforma invoice prior to picking, complicates international requests for these invoices as the orders are sometimes submitted a month in advance.

A lot of new stuff

May 17, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is good keeping track inventory. It creats variety price level for our company without making a hassle

Cons: We cannot edit SO once it is finished. It takes longer steps to release orders for our company, and the process is too long

The technician with Fishbowl are amazing. Technician stayed on the phone with me for an hour to fix.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros:
Great customer support staff is available to assist at any time. The staff makes it easy for a person who has never used the software to understand the functionality

Cons: Many updates come out with out any warning or written notice. It was not stated in any notification received that the newest version required a server IOS change

Fishbowl is a solid product that's a perfect fit for small and medium sized companies.

May 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It's really a great value compared to other ERP systems.

Pros: There's a lot more to Fishbowl than meets the eye. I strongly recommend on-site training. Fishbowl support team is excellent. Fishbowl is a great value.

Cons: Setting up plug-ins have been challenging. We're a Mac shop and there are a few issues with the client app, but in the end, Fishbowl's Mac application works just fine.

Excellent Software. We are very happy with our purchase.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Well thought out. This software has been a huge time and money saver for us. I would recommend this software to another company.

Cons: Experienced a few technical issues, which unfortunately took a few months to fix. That would be my only complaint. I would love it if issues were fixed faster.

Overall: Time and money saver.

FB is a great software but needs a lot of work for use with bar code products

May 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use. FB is easy to use and learn. It works well with Quickbooks and seems to integrate without incident.

Cons: custom reports are lacking and it takes a long time to get your report people to make custom reports. The software is extremely weak as it pertains to the use of bar coding.

First Time with Fishbowl

May 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is really good for warehouse management , shipment tracking and the likes that is related to any inventory process.

Cons: So many buttons to click in order to do a transactions, the buttons is a bit confusing for the first timers.

From a accounting standpoint

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to review and move around inventory around. Easy to change costing errors when receiving in inventory.

Cons: When you get to Batch shipment - it should not give you options - should only be what is packed - too easy to bill items that are not scheduled to bill yet

Travis was extremely knowledgeable and helpful. Very easy and fun to work with!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. It's simple to understand yet handles a LOT of data. Self-explanatory fields as well as many options for reports.

Cons: Nothing, actually. I would recommend this product. We have been using this product for over seven years without any complaints.

Overall: Ease of use and self-explanatory fields.

I have been the FB admin for about 4.5 years now - it has it's good points, like the TO module, but for reporting it isn't all that we need

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: not sure if FB can handle large companies with 3 party manufacturing - it doesn't seem to now.

Pros: modules for the different things you need to do, like SO and TO and parts - ease of adding part numbers.

Cons: it did not Drop Ship the way we needed it to. I have to review the sales each day and remove the items that the boss does not track. It does crash still on exports, but it is much better than before.

Implementation was shaky, product is decent, customer service is shockingly slow.

May 01, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: The software does a nice job of recording lot numbers, and tracking through the system. I am being forced to enter more data here, but I don't like much else about this product. We run Google sheets as a database to track our production.

Cons: Customer service - I've been trying to reach someone for a week to resolve an issue. I have never reached a live person via a phone call, and always expect at least 24 hours or more to hear back from them. Also the reporting is dismal. Budget to purchase additional reporting.

Great Product

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Fishbowl for over 10 years and have seen the evolution of the software, we like the fact that with each update a new feature is added along with more functionality. The UI is simple to use and understand and the online videos makes training of new employees much easier. The only problem we have encountered with the system is the tech support response time, sometimes it takes more than a day to solve a simple issue.
Overall, the software is a great tool for our operations; we handle all our sales, purchasing, inventory, and manufacturing.

Have had issues with the program.

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and integrated with QuickBooks. Can have reports specific to what we need in regards to having lot # and expiration dates as well as multiple lines when receiving.

Cons: Have had many issues. Locks up when exporting to QuickBooks. Won't let us close out some purchase and sales orders if still have open items. Have had trouble getting inventory out of stock.

Export error was corrected by Dylan in Fishbowl Support.

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I had error messages while trying to export to QuickBooks. I emailed examples along with my concerns. Our rep called and I gave him access to our program. He quickly corrected my problem...very kind and patient with this old lady!

Look elsewhere if you want quality support.

Apr 26, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Am now aware of better options in the market. It's too bad that we have so much time & money invested in using Fishbowl. Would recommend others to look elsewhere. Very disappointing.

Pros: Inventory manager likes options and functionality. Have been using for two years with mixed feelings because of support.

Cons: Product support is nothing short of horrible. Much frustration getting answers to issues in a timely manner. Our salesman was deceptive. Told me what I wanted to hear right up to running my credit card. Then refused to give me the information promised. What a shame.

Great Product

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I find the Fishbowl product easy to use, the problems that we have had are easily resolved by support.

Phone Support

Apr 24, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease to navigate around

Cons: Not being able to make changes

Overall: I spoke with the customer representative. He was very helpful and quickly got me back up and running. He remoted in and was able to quickly figure out what the problems were that I was having with my email.

Fishbowl Expereince

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy of Use. Customer Support.

Cons: At certain points the program can a little slow.

Overall: We were looking for a software program that could best serve our inventory management and decided Fishbowl was the best option for us. Fishbowl provided the ingratiation we need with quickbooks and provided inventory details we didn't have before implementation. The customer support is terrific and the simplicity of the interface is greatly appreciated. We are very happy with the overall quality of fishbowl as a program and company.

awesome

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to install, easy to use. I recommend Fishbowl and their awesome and quick service! thanks so much!

Cons: The font is smaller than last version we had. The interface had different colors, I just have to get use to it

Quick and helpful

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is very quick to respond and helpful in both fixing and explaining issues. The product itself is very intuitive to use.

Cons: The Inventory lists - I wish there was an option where you could only print the inventory under a certain location group (including inventory that has qty 0).

Our rep is AWESOME!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hi I am new to Fishbowl, needed help with issuing a credit. Our Fishbowl rep, he was patient, was very detailed and so helpful!!

Rigid but Powerful

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Fishbowl is very inflexible sometimes and makes you undo the process from the back end. However, it's very powerful at the same time.

It just works and my users don't call me

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Of the other application the company uses i get the least number of calls for Fishbowl questions. I the rare case something does happen when i call support they all speak clear proper English and know how to fix things. They don't follow scrips and get things back quickly.

In the knick of time!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Fishbowl Inventory was a great success in our first year of utilization. The biggest and easiest improvement was the vast reduction of manual order duplication, as we were able to have orders submitted from our website directly into Fishbowl, and then have sales orders pushed directly into Quick Books on the back end of the system. As we learn to better use Fishbowl, we are more accurate with reporting to our customer's accurate data, and also keep our sales representatives up to date with inventory levels, pricing, and order tracking on behalf of their customers. For the record - our small seed company grew with the help of Fishbowl Inventory!

Pros: We really like the data transfer capabilities with an API interface from our website order platform, and the data push into Quick books on the back end. So much time has been saved from manual data entry duplication. The ability to have multiple users from all over with remote hosting allows sales reps from TX to MT to place orders and see inventory availability prior to order placing. Having the opportunity to write our own I-reports to meet our specifications.

Cons: We haven't been able to make mobile applications work yet for our systems. We still have challenges with the real time tracking of inventory between locations with using bar-codes, scanners and mobile devices.

Review of Fishbowl

Apr 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Very easy to use software with intuitive functions and options. Perfect for small companies to use and integrate with existing systems

Fishbowl review

Apr 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I like fishbowl because it is simple, i do not like that it constantly crashing and having to reboot.

Fishbowl review

Apr 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I like fishbowl because it is simple, i do not like that it constantly crashing and having to reboot.

Hurlburt Loves Fishbowl

Apr 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer Service is great when we can get a hold of someone. Usually takes 24 hr to hear back from someone. And this is an issue because of balancing at end of day

Great customer service.

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great experience. He was able to answer all of my questions and was EXTREMELY patient and helpful. I give Travis 5 stars for sure. I'm giving the overall FishBowl experience a 4 because we keep encountering issues that even the customer service agents agree are strange...mostly not being able to delete or change certain items/names etc.

Long time Fishbowl fan

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has many features for inventory management, BOM creation, WO management, shipping/receiving. And it now integrates with a lot of supplementary apps.

Cons: Can't think of anything

Overall: I first implemented FB in 2009 for a complex paint manufacturer. It worked perfectly. That company was purchased by a public company 4 years later and the financial people were very impressed.

Recommendations to other buyers: FB is a great next step after outgrowing QB inventory and manufacturing capabilities.

Fishbowl Inventory Management

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Fishbowl has been a great way to manage our Inventory and our Manufacturing. The program enables us to forecast our needs more efficiently and economically. The training and support is always helpful in clarifying and fixing any problems.

Customer Service from Travis Polatis

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very polite and thorough gentleman. Was very patient and articulate with all of my questions. Answered messages quickly and solved my issue.

Excellent product and support

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are now six months into our Fishbowl deployment and I must say, our expectations have been surpassed. May it be functionality or support, the Fishbowl team delivers. I would also like to note that the support team goes the extra mile! Garret has been great!

Pros: Ease of use and scalability.

Cons: Though the product documentation and wiki are excellent, there are some holes that require the support team to answer. At times, clear answers are not provided upon first inquiry.

Headlamp Depot

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Overall: Amazing!! Never dealt with anyone in customer service that had the patience that Chad had with me.
He was on the phone with me for 3 hours and 43 minutes, and didnt hang up until he got my Fishbowl server working.

Easy to use with lots of functionality.

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fishbowl is software that continues to evolve. Updates keep adding more and more functionality even when you think you have enough. It is easy to use and is moderately priced. If inventory control and shrinkage and loss are large concerns, then Fishbowl is the software for you. There is plenty of reporting allowing you to examine date as you see fit customizing each report if necessary. Give it a shot!

Fishbowl Training

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The training was very beneficial and our instructor was knowledgeable. He has been very diligent in sending links and information on navigating the system which has really helped.

Great customer support

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fishbowl is a very easy company to work with. If there is an issue it is usually resolved within the hour. Had a few problems with the last update and Kyle from technical support was amazing. I would highly recommend this company.

Product is amazing: customer support even more so!

Mar 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a powerful piece of software! We actually don't use it anywhere near the depth it carries. The capabilities and potential are something for us to grow into, hopefully. We have to say that Customer Support, from sales to training is exceptional! Coming from a training and customer service background, it is always a pleasure to recognize superiority in both.

Labor within a Bill of Materials

Mar 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's simplicity.

Cons: Wished kits could be used as a product. We'd like to pull multiple parts, give it a part # and sell it. The problem is it doesn't pull it from inventory. We've had to make a BOM for it so it could be considered in inventory.

Overall: Customer support representative was very helpful & courteous. He solved my issue and followed up just the way he said he would with additional information.

Recommendations to other buyers: Not at this time.

Review of customer support agent

Mar 15, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I had an order that could not close out because one of the items did not go through to the ship module. Rep resolved the issue with a database tech in great time and with great salesmanship. Appreciated the help!

Fishbowl is Great!

Mar 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has been using Fishbowl Inventory for the past few years. We have had a very positive experience with it since day 1. The ability to integrate and automate makes this platform really stand out from others we initially looked at in this price range. We are always looking at ways to increase efficiencies around our warehouse and Fishbowl has done a good job of releasing updates and add-on's that allow us to grow without the need for changing platform's all together. We are very excited for what's to come from Fishbowl. I highly recommend it!