Who Uses This Software?

Small to Medium-sized businesses selling by website and phone, needing full-featured functionality for their back-end processing of orders; multi-company/multi-warehouse capable.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Natural Solutions
  • www.naturalsol.com
  • Founded 1979
  • United States

About Natural Order

Natural Solutions is a secure back-end application provider for the multi-channel merchant. Whether your order is from a shopping cart, a mail-order catalog, a call-center, or a storefront, our applications streamline all of these channels. Our full-featured ERP software Natural Order includes order management, order processing, inventory management, fulfillment, and financial accounting


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Natural Order Features

  • Backorder Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

Natural Order Reviews Recently Reviewed!


Happy To Be Here

Jun 25, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So many things! The level of detail it captures would be my favorite.

Cons: The challenge of finding ways using the existing features to perform some of our business functions-there are some things I would consider "key" features that aren't in it, and it can be challenging for us as a nonprofit to find the financial resources and time to either have them custom built or find a workaround that doesn't involve many other steps and software products.

Overall: Our overall experience has been good-not only is there a lot more data being collected, but the integrations with Cyberquery and CV3 have allowed us to simplify a lot of our processes, and come up with some new things we can do, that increase our efficiency, provide more insights to our teams, and allow us to better serve our customers.

Lots of Features, Low Price

Jun 25, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software is great for a lower budget but packs a lot of features. It will help you keep track of your marketing, inventory, costs, customers, and anything else you could need as a business.

Cons: Not intuitive and requires a lot of training. Back end reporting is not user-friendly and takes some time to figure out. Not integrated with many other services. To add features to the software you either have to pay to have it done OR suggest the option and wait for them to add it as a software feature.

Overall: Natural Order has worked for our business for the last 5+ years. It is everything we need and the service is decent. There are some things that could be improved, but for the price (compared to similar software) you get what you pay for. If there is something we can't figure out, their team is always there to point us in the right direction.

Great ERP for smaller to mid size companies

Jun 07, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The team is very accessible and knowledgeable to help with any type of question whether functionality , reporting, infrastructure...The software has been reliable and delivered on my expectations.

Cons: I wish there was a more transparent list of development projects and improvements. We have a lot of ideas for improvements and new functionality but i don't have a sense of where NO is going to know if they will fit in.

Best Support

Jun 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The inventory is easily tracked for our orders.

Cons: Difficult in fixing the orders if an error occurs

Overall: I love dealing with the support team! They answer all my questions in a timely fashion and are extremely knowledgeable.

Excellent off the shelf product

Jun 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent customer support. Logical and relatively easy to use.

Cons: Customization is not easy, both time and cost are sometimes prohibitive.

Overall: Excellent customer service and support from a great team.

Natural Easy Ordering

Oct 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple and pretty self explanatory. Able to easily change settings when need to and add extra options.

Cons: Sometimes there are glitches and issues that causes it to slow down. Customer service is quick and easy to work with to fix it though.

Good out of the box software system

Jun 26, 2019
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Natural Order is mostly intuitive and easy to train my employees on. Support is helpful and friendly when answering questions or working through issues that may arise.

Cons: Some steps like paying invoices, assemblies, and creating cash receipts are cumbersome. The process for creating cash receipts (paying an invoice with a check or wire transfer) is more steps than necessary and could be streamlined to give more information about the account and less room for error.