# Natural Order Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Natural Order the right Enterprise Resource Planning solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/58049/Natural-Order/reviews --- Natural Order 4.3 (10) [View alternatives](https://www.capterra.com/p/58049/Natural-Order/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Natural Order Ease of use 4.2 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kathleen G. IT System Support Consumer Goods Used the software for: 2+ years ### "Happy To Be Here" June 25, 2019 5.0 Our overall experience has been good-not only is there a lot more data being collected, but the integrations with Cyberquery and CV3 have allowed us to simplify a lot of our processes, and come up with some new things we can do, that increase our efficiency, provide more insights to our teams, and allow us to better serve our customers. Pros So many things! The level of detail it captures would be my favorite. Cons The challenge of finding ways using the existing features to perform some of our business functions-there are some things I would consider "key" features that aren't in it, and it can be challenging for us as a nonprofit to find the financial resources and time to either have them custom built or find a workaround that doesn't involve many other steps and software products. Reason for choosing Natural Order Natural Order had the key features we needed, stable accessible Support, and relatively hearty existing integration with our CV3 web platforms; it could handle multiple site integrations, integrated with our existing payment processor, and also had features we'd never had but always wanted. And CyberQuery! HUGE! Review Source SC Simon C. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of Features, Low Price" June 25, 2019 4.0 Natural Order has worked for our business for the last 5+ years. It is everything we need and the service is decent. There are some things that could be improved, but for the price (compared to similar software) you get what you pay for. If there is something we can't figure out, their team is always there to point us in the right direction. Pros This software is great for a lower budget but packs a lot of features. It will help you keep track of your marketing, inventory, costs, customers, and anything else you could need as a business. Cons Not intuitive and requires a lot of training. Back end reporting is not user-friendly and takes some time to figure out. Not integrated with many other services. To add features to the software you either have to pay to have it done OR suggest the option and wait for them to add it as a software feature. Review Source ET Erika T. VP Retail Used the software for: 2+ years ### "Good out of the box software system" June 26, 2019 3.0 Pros Natural Order is mostly intuitive and easy to train my employees on. Support is helpful and friendly when answering questions or working through issues that may arise. Cons Some steps like paying invoices, assemblies, and creating cash receipts are cumbersome. The process for creating cash receipts (paying an invoice with a check or wire transfer) is more steps than necessary and could be streamlined to give more information about the account and less room for error. Review Source AK ASHLEY K. COO Consumer Goods Used the software for: 2+ years ### "Great ERP for smaller to mid size companies" June 7, 2019 4.0 Pros The team is very accessible and knowledgeable to help with any type of question whether functionality , reporting, infrastructure...The software has been reliable and delivered on my expectations. Cons I wish there was a more transparent list of development projects and improvements. We have a lot of ideas for improvements and new functionality but i don't have a sense of where NO is going to know if they will fit in. Alternatives considered [MACH Software](https://www.capterra.com/p/41488/MACH-Software/) Review Source MS Mark S. IT Director Retail Used the software for: 2+ years ### "Great piece of software" August 6, 2019 5.0 We've been using Natural Order for nearly 8 years now. Our order count has risen dramatically and the software has handled our growth smoothly. The company is great to deal with and they are always moving forward. We anticipate staying with the software for many years to come. Pros Ease of use Flexibilty to integrate with other systems Helpfulness of company to build new features and ways of doing things Always moving forward Cons Long term it would be nice to have a browser based version but this is minor Review Source VB Virginia B. Customer Service Rep Retail Used the software for: 2+ years ### "Natural Order User" July 22, 2019 5.0 The ability to have multiple users accessing the system at the same time, each carrying out different tasks, each accessing the database, processing orders, make changes, with little to no lag time because of the software. Pros Ease of using database; access to current data and entering of new records. Cons Have not found anything I did not like as of yet. Review Source CN Christy N. IT/Assistant Call Center Manager Retail Used the software for: 2+ years ### "Best Support" June 7, 2019 5.0 I love dealing with the support team! They answer all my questions in a timely fashion and are extremely knowledgeable. Pros The inventory is easily tracked for our orders. Cons Difficult in fixing the orders if an error occurs Review Source SR Scott R. CFO Food Production Used the software for: 2+ years ### "Excellent off the shelf product" June 7, 2019 4.0 Excellent customer service and support from a great team. Pros Excellent customer support. Logical and relatively easy to use. Cons Customization is not easy, both time and cost are sometimes prohibitive. Review Source SG Sarah G. Customer Service Representative Retail Used the software for: 2+ years ### "Intuitive software" July 16, 2019 4.0 Pros I like how intuitive the software is to use Cons sometimes the software is a bit sluggish Review Source BB BROOKE B. Crs Consumer Services Used the software for: 6-12 months ### "Natural Easy Ordering " October 3, 2018 4.0 Pros Simple and pretty self explanatory. Able to easily change settings when need to and add extra options. Cons Sometimes there are glitches and issues that causes it to slow down. Customer service is quick and easy to work with to fix it though. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.