# Bitdefender GravityZone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bitdefender GravityZone the right Computer Security solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/reviews --- Bitdefender GravityZone 4.6 (223) [View alternatives](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Bitdefender GravityZone Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MC Matthew C IT ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “It is a large program, but it doesn't use a ton of system resources, which is great because some of our hardware is older.“ December 6, 2024 MH Mike H Incident Commander-DevSecOps AdministratorSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “Across a 5-seat plan, that is over 5,500 active threats they completely missed.“ May 23, 2026 NM Nathan M OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “It is obviously high end security and is well rated by professional reviewers.“ November 11, 2025 DJ Derek J OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “There are some features that get disabled at different tiers that seem arbitrary or were available and no longer are at the low tier. When this happens, the clients think they should still have the feature and start throwing security risk messages.“ October 30, 2024 DJ Derek J OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It's easy to get going, but also has the nitty gritty depth and controls an admin wants.“ October 30, 2024 NM Nathan M OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Support articles were frustratingly incomplete, either assuming completion of prior steps, or not achieving desired results when (I believe) following through step by step.“ November 11, 2025 MC Matthew C IT ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “However, once it was set up it very much takes care of itself with minimal interaction from me.“ December 6, 2024 DS David S OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I sometimes find the dashboard complicated and sometimes things are hard to find such as when I am trying to exclude a file from scanning modules or temporarily disable antivirus protection on a particular endpoint.“ February 24, 2025 ## Showing most helpful reviews Showing 1-25 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diego Martin R. Marketing Analyst Education Management Used the software for: 6-12 months ### "A set of tools that keeps your data safe." July 2, 2021 5.0 Bitdefender is a great tool that gives us confidence that our data is safe when our partners browse the internet and download large databases to work with. Its price is low compared to the benefits it provides. I really recommend this product especially for SMEs and personal use. Pros The most valuable features that our team like are those related to the anonymous and safe browsing. Bitdefender is also easy to use and automatically reduce its resources usage when you are working. Cons I would really like this product was faster when analyze our systems. Usually it can take until 9 hours and this process has a great impact in our resources performance. Alternatives considered [WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) Reason for choosing Bitdefender GravityZone I chose Bitdefender over other products because it is cheaper and its performance is high. Review Source PA Paul A. IT Lead Information Technology and Services Used the software for: 2+ years ### "One of the best AVs out there" March 10, 2025 5.0 As an MSP, we have been using Bitdefender for over 2 years now. It sends emails to our monitoring team to notify us of potential events so that we can respond as needed. No need to stare at a dashboard to monitor endpoints. It integrates with our RMM well and is extremely customizable based on our clients' individual needs. Pros I can set it and forget it. Monitoring made simple. Integrates with other tools well. Can easily automate installation. Cons It is VERY protective by default, but is easily configurable to fit the needs of the endpoint. Switched from [ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) Integration and automation. With ESET, it wasn't the easiest to integrate with some of our other tools. Bitdefender is way more capable of integrating and make automation a breeze. Review Source MH Mike H. Incident Commander-DevSecOps Administrator Security and Investigations Used the software for: Less than 6 months ### "Catastrophic Breach of Trust: Compromised Perimeter and Active Cover-Up" May 23, 2026 1.0 I do cybersecurity for a living, but I bought Bitdefender’s 5-seat Ultimate Security Plus Extended plan so I wouldn't have to play sysadmin for my kids at home. I caught their software completely ignoring malicious payloads. It actively green-labeled them as safe, and if a link was clicked, it did nothing to block the malicious site. I found 1,100 bypassed threats sitting in just one inbox. Across a 5-seat plan, that is over 5,500 active threats they completely missed. To settle the dispute, they promised to migrate us to a secure enterprise GravityZone environment. Instead, they pulled a bait-and-switch and dumped my account into a 30-day trial. When I served them a formal Notice of Breach \[sensitive content hidden\], their engineers immediately pushed a silent "ninja patch" to artificially tag the bypassed payloads in my logs, actively trying to cover their tracks. Bold-faced lying and running a cover-up while leaving endpoints exposed is a massive ethical failure. I have all timestamped logs, chat transcripts, and the order receipt \[sensitive content hidden\] secured. Do not trust them with your environment. Pros Absolutely none. A clean user interface is completely worthless when the software actively green-lights credential-harvesting threats and drops them into the inbox. Cons The baseline Web Shield SDK is fundamentally broken. Internal support admitted in writing \[sensitive content hidden\] that it cannot intercept basic phishing threats without an upgraded ATS module. Worse, when confronted, the company utilizes deceptive bait-and-switch tactics, dumping paid users into crippled 30-day trials instead of honoring negotiated enterprise settlements. Review Source JH Jose H. I.T. Manager Farming Used the software for: 1-2 years ### "Bitdefender for the win!" April 18, 2025 5.0 My experience with Bitdefender has been amazing. We have a three year contract with them and will defiantly re-knew with another three years. Pros Bitdefender customer response time is impeccable. When it comes to an intrusion notification to a response to a question I have. The response time is unmatched. Cons One con that comes at the top of my head is the Web-GUI. Especially the part when it comes to whitelisting a website. If the website tabs to a sub-URL but has the beginning matching. Bitdefender does not care it will still block that portion of the website. Which is annoying, but it is still good to see that specifics need to be entered to allow whitelisting. Switched from [Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/) We switched due to cost and Trellix customer service was just down right terrible. Review Source MC Matthew C. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Affordable Business Security perfect for SMBs" December 6, 2024 5.0 This was my first foray into setting up a SMB Internet Security program, and as such there was a pretty steep learning curve for me to figure out what the do's and don'ts of setup are. However, once it was set up it very much takes care of itself with minimal interaction from me. I occasionally have to whitelist certain things, or adjust a couple of settings here and there, but for the most part we've been running it for a little over three years with no incidents. Pros Once it is set up, GravityZone takes a very hands-off approach to Internet Security. It was easy to install and it updates regularly without having to manually push updates. It is a large program, but it doesn't use a ton of system resources, which is great because some of our hardware is older. Cons Initial setup was a bit complicated. I had to contact them a few times in order to get all my bearings with the program. Alternatives considered [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/)[OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/)[Microsoft Defender for Endpoint](https://www.capterra.com/p/219686/Microsoft-Defender-for-Endpoint/)[AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/)[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) Reason for choosing Bitdefender GravityZone The price and the ability to add on extra products (such as patch management) were crucial in making the decision. The decision to stay has been easy since we have had no serious incidents and no complaints about resource usage or slowing down. Review Source DS David S. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent business antivirus solution" February 24, 2025 5.0 I have used Bitdefender for several years both for my internal computers and also for all of my clients. I manage endpoints via the gravity zone online portal when it comes to deploying new devices and managing existing ones. Pros I love how functional Bitdefender is, how it will run on client devices with minimal impact or disruption to the client and also how wasy it is to deploy and manage endpoints from a centralised portal. Cons I sometimes find the dashboard complicated and sometimes things are hard to find such as when I am trying to exclude a file from scanning modules or temporarily disable antivirus protection on a particular endpoint. Switched from [Avast Business CloudCare](https://www.capterra.com/p/236796/Avast-Business-CloudCare/) I wanted something that would provide more comprehensive security and be easier to manage. Review Source DS David S. ICT support technician Computer & Network Security Used the software for: 1-2 years ### "Great anti virus product " February 11, 2025 5.0 Fantastic product. Would highly recommend Pros Ease of use. Easy to navigate, easy to install Cons It just seems to work, so no real issues Switched from [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) To try a new product, and move away from Panda Review Source Andrés J G. Director E-Learning Used the software for: 2+ years ### "Good protection, but slow response on software bugs" September 21, 2021 3.0 Besides the two major bugs I've encountered, my experience has been good in the 5 years I've been using this software. The Android app is solid and quite fast, and support is attentive. Pros Generally speaking, the software is weel designed and with many normal features. It's not pricey and you will be able to use it across multiple Windows, Mac, iOS and Android devices. Cons When they release a version with a bug, they take forever to fix it. In 2020 a bug on the Mac version made the software freeze and made the Mac slower. There were active threads on the companies' forums, and it took them over 3 months to fix this issue. And in 2021, a bug automatically boots the VPN app on Mac, even though they have the option to turn this off. This bug was reported at least in early February 2021, the company acknowledge the issue and in mid-September 2021 they haven't been able to fix this simple issue. Also, the VPN app is a paid feature, which would be better to include in the normal subscription package. If not, it would be better to leave this app away of the offering, and instead, make it an optional download. Reason for choosing Bitdefender GravityZone I was not confortable using an antivirus and security system made by a \[SENSITIVE CONTENT\] company. Plus, Bitdefender had a cheaper price. Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Each time I had to renew, the license costs where higher and higher and I felt as if the Windows and Mac app where slower and slower, and each time, making my computers heavy and unresponsive. Review Source NM Nathan M. Owner Accounting Used the software for: 1-2 years ### "Not a good option for SMBs without dedicated IT support" November 11, 2025 1.0 For a small business owner who cannot afford a dedicated IT support the time requirements to manage GZ to simply install a lot of the software desired for the business cost much more in my time than whatever discount savings I may have obtained. No doubt GZ is great for those with a need to centrally manage their security and/or have the necessary IT support/inclination to manage the policies, etc. However, for a small team (less than 5), setting up individual machines was far quicker, less hassle, and less cost. Pros It is obviously high end security and is well rated by professional reviewers. However, that security is often too strict and installation of many software packages becomes frustratingly difficult. Cons I could never simply pause the security protection. No doubt for IT professionals setting up all the necessary components for a power user, end-point policies, etc. is relatively simple. However, I hit brick walls every time I tried. Support articles were frustratingly incomplete, either assuming completion of prior steps, or not achieving desired results when (I believe) following through step by step. No doubt I was missing something meant to already be in place, or misunderstood, or something... Review Source MD Michael D. MSP Cybersecurity Information Technology and Services Used the software for: 2+ years ### "Great price but lacking functionality." May 2, 2025 4.0 Great early on, the price is fantastic, but we wanted more functionality, Pros Bitdefender is easy to install and provision. Creating the profile was easy as well. Cons We felt like the product has decreased in functionality and is closer to consumer grade Antivirus product. Review Source BT Barış T. Data Scientist E-Learning Used the software for: 6-12 months ### "Protection against attacks" June 4, 2022 5.0 We used this application to protect the computers in the company against external attacks and we used it so that users do not get viruses from downloading files. Pros The application successfully detects threats. Easy to use. The interface is user friendly. It can definitely turn your computer into a safe environment. Cons There is nothing wrong with the application, but in general, antivirus software slows down your computer. Review Source WP Walter P. Exec VP International Trade and Development Used the software for: 2+ years ### "One of the best antivirus, antimalware, products in the market" December 12, 2020 5.0 One of the few software products that actually work, and work well in the background without constant interruptions, or requiring constant attention. The scanning of a complete system can be done very quickly and unobtrusively. Warnings appear only when there is an actual potential problem, otherwise the software works very well and very effectively. We just wish that all software programs worked in a similar fashion. Pros Very easy to install and use. Non intrusive unless there is an issue. The price is very reasonable and support is always available. Cons Compared to other anti-virus and anti-software programs, this one does not appear to have any problems or flaws that would detract from its use. Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Expensive and very demanding of time and effort to use. Review Source MB Mark B. Technical Director Information Technology and Services Used the software for: 2+ years ### "Great easy to use product with strong management and reporting" November 22, 2023 5.0 Overall a great platform that ticks all the boxes with strong features. Pros The security advice and automated remediation. The isolation and investigation features are great. Cons Lack of support for mobike devices within platform. Alternatives considered [ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) Reason for choosing Bitdefender GravityZone Easier to use platform with better features. Switched from [ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) The eset management platform was frustrating to use. Review Source FC Frank C. owner Alternative Medicine Used the software for: 1-2 years ### "Incredible protection" February 24, 2025 5.0 the worry about being infected or hacked is extremely minimal. Pros constant updates for new measures in security Cons still a narrow chance of being hacked but unknown sources but it's rated highest with customer satisfaction Review Source JL James L. IT Operations Publishing Used the software for: 1-2 years ### "A Good Small Business Antivirus Solution" August 21, 2019 4.0 It's a solid and well priced antivirus for a small business. It includes a special ransomware "vaccine" which gives me a bit of peace of mind as ransomware is the new boogey man in the cyber security world. Their support reply promptly and I've never had trouble getting a hold of them. You really have to keep after it and do an audit once a month to make sure there aren't any duplicate instances and that all computers have checked in, but aside from that it's set and forget. Pros The software is easy to set up and install, and the admin interface is fairly straight forward. They support MFA out of the box and that's essential for an antivirus software. I also appreciate the ability to organize the computers into sub folders that represent my organizations structure. You can apply security policies by folder grouping and this makes it easy to target more exposed groups like customer service or traveling employees with more aggressive security policies. Finally, reports and notifications can be set up to be sent by email which is essential for when infections occur. Cons The client tends to get confused somewhat frequently. If an employee travels and connects to many different networks the admin console will sometimes show duplicates of that same client and thusly take up 2 licenses. These clones are easy enough to delete, but it's still annoying. The scanning tools are fine for routine scans, but for customer scans you must specify a target on the system. For OS X this is often the root directory for me, and for Windows it's %Win\_Dir%. I'd prefer just a "scan the whole machine" checkbox rather than playing around with this. Especially considering I usually do a custom scan when something is going wrong. Each separate admin has their own separate "console" and they have to set it up on their own. This is frustrating when you have more than one admin and each one has to customize and set up their own reports, dashboards, etc. It's also confusing that each admin only sees their own tasks. I can't see what my colleague has issued for scans recently and so I might scan or update the same machine twice for no reason. Generally, being able to see what work a colleague has done, especially in addressing a crisis, is very helpful. They have a patch management "plugin", but it's strictly for Windows. I have a dual OS environment so I am forced to look elsewhere and would prefer a singular endpoint management solution that encompasses patch management and antivirus. Review Source kharisma R. Internet Marketer Internet Used the software for: 1-2 years ### "Lightweight, Intuitive UI, Fast dan Mostly accurate to detecting threat" February 11, 2022 5.0 Very helpful and my laptop is not burdened with its performance. All my internet activity becomes very safe because if I make an unsecured connection with a certain site I can see why bitdefender is making this notification. Pros ease of use, complete features and the ability to overcome threats in a fast time and almost one hundred percent accurate Cons The vpn bonus given for total security is useless. Because it only provides connection data of 200mb per day Review Source Lawrent M. Owner Education Management Used the software for: Less than 6 months ### "Bitdefender GravityZone is a good cloud-based antivirus solution for medium and large businesses." November 13, 2022 5.0 Bitdefender GravityZone has a user interface that makes it simple for anyone who doesn't have much experience with computers or antivirus programs in general. Pros The GravityZone interface is easy to use and cloud based. It's real time, so you can see what’s happening with your system at any moment of the day. The firewall administration tool is also simple to navigate and user friendly, which makes it easy to set up new rules or change existing ones.GravityZone is a cloud-based solution, which means it can be used with any internet connection. It doesn't require installation on your devices or computers, but instead just needs to be downloaded and installed on the router you want to protect. While this may sound like an inconvenience, it's actually quite convenient because it protects all devices connected to your network--even those that lack features like antivirus software or malware protection built into their operating systems.GravityZone is also a real-time malware protection solution. This means it will actively monitor all traffic coming through your ISP and block anything that looks suspicious before its able to affect your device or computer. You'll still need anti-virus software installed for more serious threats (like viruses), but GravityZone will keep hackers out of the way so they don't have time to do any damage! Cons Overall, GravityZone is a good product. It's easy to use, and the cloud-based technology helps keep your computer safe. The only downside is that it is very expensive for a small business. Review Source Margaret W. Freelancer-Blogger-Copywrite-Editing-Proofreading Used the software for: 2+ years ### "Our IT Developers said we needed to change over to this..." February 27, 2018 5.0 Fewer spams and no more virus threats! Pros When our IT gurus said we should change our malware/anti-virus software AGAIN, they said this should be the last change, hopefully . They told us that with the sophistication of viruses and malware out there, our current software wasn't adequate enough to keep us protected. They also told us that Bitdefender has one of the highest rankings when it comes to providing the best protection against ransomware and hackers. From my POV, I can honestly vouch for the fact that the number of junk, spam and unsolicited email have been greatly reduced...and that makes me very happy. I don't have time to read the legit emails let alone take the time to clean out my mailbox...especially the spams! Cons Backup services or mobile protection are not included with Bitdefender Internet Security. However, both of these features are available with Bitdefender Total Security at a higher price. Review Source Andrigo F. Support Analist Information Technology and Services Used the software for: 1-2 years ### "Strongest anti virus available on market" July 2, 2019 5.0 My overall experience with bitdefender is very good, it's a reliable protection solution. Pros Bitdefender always proved me to be a very reliable solution for endpoint protection. It is simple to implement, easy to configure and there's no need of dedicated server for managing your policies and things like that. Also, you can configure various different types of policies and apply each one on a group of machines. So, you can adjust the configurations to match the needs of your environment. Currently, all of our customers run Bitdefender as they primary protection solution. Cons Bitdefender try to block everything they think it's malicious, and sometimes it causes trouble by blocking false-positives. I don't really know if this is a downside, but annoys frequently Review Source Andrew L. Owner Retail Used the software for: 1-2 years ### "Worked until it didn't" December 4, 2018 4.0 Based on the advice of my point of sale software company I installed Bitdefender onto my server to take care of viruses that got past my other antivirus software that I was using. It worked great until suddenly it became incompatible with the POS software. We had a very frustrating couple of months of having the POS computers freeze up. We ultimately figured out that it was the anti-virus software not working with the POS software. We removed Bitdefender and installed other anti-virus software and our problems stopped. I ultimately blame our POS software for not being capable of working with a major anti-virus software and not the other way around. Pros I took viruses off of my computer that another anti virus software missed. It did what it said it was going to do. Cons It stopped working or wasn't compatible with the POS software that I had on my computers. I believe that it was more of an issue with my POS software company's compatibility than an issue with Bitdefender. Review Source Natalie W. Managing Director Non-Profit Organization Management Used the software for: 6-12 months ### "Total Security." February 14, 2019 5.0 Just great to have peace of mind when it comes to online security. Pros This software is like having a personal guard on your laptop, it does everything to keep your laptop safe and secure in the background without you having to even worry about it or give it a second thought. Once you do the initial set up it seems to work in its own way I guess it just read what you're using and monitors the sites you visit. Very secure have had no issues with viruses or any breaches of security on my laptop. Cons I did find for a few weeks after I set up the software I had a lot of pop-ups from the software checking if certain sites were ok and when I was using documents or forms asking if I wanted them stored elsewhere or giving additional security but this passes I assume the software learns about your practices and is able to judge what to do with certain things, so I see the pop-ups rarely now. Review Source VR Verified Reviewer IT Technical Engineer Information Technology and Services Used the software for: 2+ years ### "The lightest security agent you can find." October 24, 2018 5.0 I have been using this software for years, both personally and in enterprise environments, and it's performance has only improved with time. We have top notch protection against viruses, spam, Trojans, etc. and never have a complaint from any user that has the agent installed in their machines. Pros It offers really great security for your computers and network environment. And on top of that, it's extremely light on resource consumption, you will never notice is there and it won't slow you down in the slightest. Cons I can honestly not think of a single negative thing to say about it. Review Source Reunaldo P. Senior Data Analyst Marketing and Advertising Used the software for: 6-12 months ### "My REview for Bitdefender GaravityZone" February 17, 2023 4.0 Pros I appreciate that Bitdefender GravityZone provides strong defense against viruses, ransomware, and other dangers. Additionally, it offers strong security analytics that let customers immediately spot unusual activity on their networks. Bitdefender GravityZone is a fantastic option for organizations of all sizes because it is simple to adopt and operate. Cons The occasionally sluggish scanning performance of Bitdefender GravityZone is one of its least preferred features. Also, folks who are not tech-savvy may find the interface's intricacy to be intimidating. Another drawback for consumers who desire more control over their security settings is the lack of customizability. Review Source DG DANIEL G. COO Computer Networking Used the software for: 2+ years ### "Solid antivirus for your MSP business" March 18, 2021 4.0 Overall, this is a great product that is compatible with everything we throw on it, including Macs. It's fairly easy to deploy, although the automatic removal of old AV doesn't always work. Pros Bit Defender is easy to set up and deploy. You can create a couple of baseline policies, then clone them to customize them for other clients. If you change something in the original policy, it updates all of them so it's easy to manage your exceptions client-wide. It also has great features such as internet blocking by category, blacklist or whitelist, as well as many modules such as an antiransomware "vaccine" which I have not seen anywhere else. Cons The hardest part of using this is the reporting. We haven't been able to integrate it with Autotask/Datto, so you need to actually log into the dashboard daily. Review Source VB Virginia B. Security specialist Information Technology and Services Used the software for: 2+ years ### "Good endpoint security tool" May 16, 2024 4.0 Pros We use Bitdefender GravityZone as a endpoint protection tool. It is quite complete for the protection of the device, very customizable and can be tailored to the company requirements. It well integrates with other software to gain complete protection Cons Not always easy to use completely, more complex functionalities need a bit of experience to be understood and settled up Review Source Similar Products Featured