---
title: "Bitdefender GravityZone Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Bitdefender GravityZone the right Computer Security solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Bitdefender GravityZone

4.6 (223)

[View alternatives](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Bitdefender GravityZone

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

MC

Matthew C

IT ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years.

“It is a large program, but it doesn't use a ton of system resources, which is great because some of our hardware is older.“

December 6, 2024

MH

Mike H

Incident Commander-DevSecOps AdministratorSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months.

“Across a 5-seat plan, that is over 5,500 active threats they completely missed.“

May 23, 2026

NM

Nathan M

OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years.

“It is obviously high end security and is well rated by professional reviewers.“

November 11, 2025

DJ

Derek J

OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years.

“There are some features that get disabled at different tiers that seem arbitrary or were available and no longer are at the low tier. When this happens, the clients think they should still have the feature and start throwing security risk messages.“

October 30, 2024

DJ

Derek J

OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years.

“It's easy to get going, but also has the nitty gritty depth and controls an admin wants.“

October 30, 2024

NM

Nathan M

OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years.

“Support articles were frustratingly incomplete, either assuming completion of prior steps, or not achieving desired results when (I believe) following through step by step.“

November 11, 2025

MC

Matthew C

IT ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years.

“However, once it was set up it very much takes care of itself with minimal interaction from me.“

December 6, 2024

DS

David S

OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I sometimes find the dashboard complicated and sometimes things are hard to find such as when I am trying to exclude a file from scanning modules or temporarily disable antivirus protection on a particular endpoint.“

February 24, 2025

## Showing most helpful reviews

Showing 1-25 of 223 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Diego Martin R.  
Marketing Analyst  
Education Management  
Used the software for: 6-12 months

### "A set of tools that keeps your data safe."

July 2, 2021

5.0

Bitdefender is a great tool that gives us confidence that our data is safe when our partners browse the internet and download large databases to work with. Its price is low compared to the benefits it provides. I really recommend this product especially for SMEs and personal use.

Pros

The most valuable features that our team like are those related to the anonymous and safe browsing. Bitdefender is also easy to use and automatically reduce its resources usage when you are working.

Cons

I would really like this product was faster when analyze our systems. Usually it can take until 9 hours and this process has a great impact in our resources performance.

Alternatives considered

[WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

Reason for choosing Bitdefender GravityZone

I chose Bitdefender over other products because it is cheaper and its performance is high.

Review Source

JH

Jose H.  
I.T. Manager  
Farming  
Used the software for: 1-2 years

### "Bitdefender for the win!"

April 18, 2025

5.0

My experience with Bitdefender has been amazing. We have a three year contract with them and will defiantly re-knew with another three years.

Pros

Bitdefender customer response time is impeccable. When it comes to an intrusion notification to a response to a question I have. The response time is unmatched.

Cons

One con that comes at the top of my head is the Web-GUI. Especially the part when it comes to whitelisting a website. If the website tabs to a sub-URL but has the beginning matching. Bitdefender does not care it will still block that portion of the website. Which is annoying, but it is still good to see that specifics need to be entered to allow whitelisting.

Switched from

[Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/)

We switched due to cost and Trellix customer service was just down right terrible.

Review Source

NM

Nathan M.  
Owner  
Accounting  
Used the software for: 1-2 years

### "Not a good option for SMBs without dedicated IT support"

November 11, 2025

1.0

For a small business owner who cannot afford a dedicated IT support the time requirements to manage GZ to simply install a lot of the software desired for the business cost much more in my time than whatever discount savings I may have obtained. No doubt GZ is great for those with a need to centrally manage their security and/or have the necessary IT support/inclination to manage the policies, etc. However, for a small team (less than 5), setting up individual machines was far quicker, less hassle, and less cost.

Pros

It is obviously high end security and is well rated by professional reviewers. However, that security is often too strict and installation of many software packages becomes frustratingly difficult.

Cons

I could never simply pause the security protection. No doubt for IT professionals setting up all the necessary components for a power user, end-point policies, etc. is relatively simple. However, I hit brick walls every time I tried. Support articles were frustratingly incomplete, either assuming completion of prior steps, or not achieving desired results when (I believe) following through step by step. No doubt I was missing something meant to already be in place, or misunderstood, or something...

Review Source

PA

Paul A.  
IT Lead  
Information Technology and Services  
Used the software for: 2+ years

### "One of the best AVs out there"

March 10, 2025

5.0

As an MSP, we have been using Bitdefender for over 2 years now. It sends emails to our monitoring team to notify us of potential events so that we can respond as needed. No need to stare at a dashboard to monitor endpoints. It integrates with our RMM well and is extremely customizable based on our clients' individual needs.

Pros

I can set it and forget it. Monitoring made simple. Integrates with other tools well. Can easily automate installation.

Cons

It is VERY protective by default, but is easily configurable to fit the needs of the endpoint.

Switched from

[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

Integration and automation. With ESET, it wasn't the easiest to integrate with some of our other tools. Bitdefender is way more capable of integrating and make automation a breeze.

Review Source

DS

David S.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent business antivirus solution"

February 24, 2025

5.0

I have used Bitdefender for several years both for my internal computers and also for all of my clients. I manage endpoints via the gravity zone online portal when it comes to deploying new devices and managing existing ones.

Pros

I love how functional Bitdefender is, how it will run on client devices with minimal impact or disruption to the client and also how wasy it is to deploy and manage endpoints from a centralised portal.

Cons

I sometimes find the dashboard complicated and sometimes things are hard to find such as when I am trying to exclude a file from scanning modules or temporarily disable antivirus protection on a particular endpoint.

Switched from

[Avast Business CloudCare](https://www.capterra.com/p/236796/Avast-Business-CloudCare/)

I wanted something that would provide more comprehensive security and be easier to manage.

Review Source

DS

David S.  
ICT support technician  
Computer & Network Security  
Used the software for: 1-2 years

### "Great anti virus product "

February 11, 2025

5.0

Fantastic product. Would highly recommend

Pros

Ease of use. Easy to navigate, easy to install

Cons

It just seems to work, so no real issues

Switched from

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

To try a new product, and move away from Panda

Review Source

Andrés J G.  
Director  
E-Learning  
Used the software for: 2+ years

### "Good protection, but slow response on software bugs"

September 21, 2021

3.0

Besides the two major bugs I've encountered, my experience has been good in the 5 years I've been using this software. The Android app is solid and quite fast, and support is attentive.

Pros

Generally speaking, the software is weel designed and with many normal features. It's not pricey and you will be able to use it across multiple Windows, Mac, iOS and Android devices.

Cons

When they release a version with a bug, they take forever to fix it. In 2020 a bug on the Mac version made the software freeze and made the Mac slower. There were active threads on the companies' forums, and it took them over 3 months to fix this issue. And in 2021, a bug automatically boots the VPN app on Mac, even though they have the option to turn this off. This bug was reported at least in early February 2021, the company acknowledge the issue and in mid-September 2021 they haven't been able to fix this simple issue. Also, the VPN app is a paid feature, which would be better to include in the normal subscription package. If not, it would be better to leave this app away of the offering, and instead, make it an optional download.

Reason for choosing Bitdefender GravityZone

I was not confortable using an antivirus and security system made by a \[SENSITIVE CONTENT\] company. Plus, Bitdefender had a cheaper price.

Switched from

[Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/)

Each time I had to renew, the license costs where higher and higher and I felt as if the Windows and Mac app where slower and slower, and each time, making my computers heavy and unresponsive.

Review Source

VR

Verified Reviewer  
CIO  
Internet  
Used the software for: 2+ years

### "Good Antivirus package for smaller organizations"

June 8, 2020

4.0

Experience has been mostly positive from an administrative standpoint. Complaints about all AV vendors and some of their updates give us grief when running during business hours, but all-in-all it catches most of what's out there which is the point.

Pros

GravityZone is easy to install and manage for our organization. Scans are relatively quick and CPU usage is fairly low.

Cons

LIcensing for the product doesn't fit our environment well since we have a lot of servers and very few workstations. For this product they want it limited to the number of servers per workstation.

Reason for choosing Bitdefender GravityZone

cost and easy of deployment and management

Switched from

[WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)

Found out that Panda wasn't actively scanning our servers. They switched web management platforms and we had nothing but trouble with the new release.

Review Source

MH

Mike H.  
Incident Commander-DevSecOps Administrator  
Security and Investigations  
Used the software for: Less than 6 months

### "Catastrophic Breach of Trust: Compromised Perimeter and Active Cover-Up"

May 23, 2026

1.0

I do cybersecurity for a living, but I bought Bitdefender’s 5-seat Ultimate Security Plus Extended plan so I wouldn't have to play sysadmin for my kids at home. I caught their software completely ignoring malicious payloads. It actively green-labeled them as safe, and if a link was clicked, it did nothing to block the malicious site. I found 1,100 bypassed threats sitting in just one inbox. Across a 5-seat plan, that is over 5,500 active threats they completely missed. To settle the dispute, they promised to migrate us to a secure enterprise GravityZone environment. Instead, they pulled a bait-and-switch and dumped my account into a 30-day trial. When I served them a formal Notice of Breach \[sensitive content hidden\], their engineers immediately pushed a silent "ninja patch" to artificially tag the bypassed payloads in my logs, actively trying to cover their tracks. Bold-faced lying and running a cover-up while leaving endpoints exposed is a massive ethical failure. I have all timestamped logs, chat transcripts, and the order receipt \[sensitive content hidden\] secured. Do not trust them with your environment.

Pros

Absolutely none. A clean user interface is completely worthless when the software actively green-lights credential-harvesting threats and drops them into the inbox.

Cons

The baseline Web Shield SDK is fundamentally broken. Internal support admitted in writing \[sensitive content hidden\] that it cannot intercept basic phishing threats without an upgraded ATS module. Worse, when confronted, the company utilizes deceptive bait-and-switch tactics, dumping paid users into crippled 30-day trials instead of honoring negotiated enterprise settlements.

Review Source

MD

Michael D.  
MSP Cybersecurity  
Information Technology and Services  
Used the software for: 2+ years

### "Great price but lacking functionality."

May 2, 2025

4.0

Great early on, the price is fantastic, but we wanted more functionality,

Pros

Bitdefender is easy to install and provision. Creating the profile was easy as well.

Cons

We felt like the product has decreased in functionality and is closer to consumer grade Antivirus product.

Review Source

WP

Walter P.  
Exec VP  
International Trade and Development  
Used the software for: 2+ years

### "One of the best antivirus, antimalware, products in the market"

December 12, 2020

5.0

One of the few software products that actually work, and work well in the background without constant interruptions, or requiring constant attention. The scanning of a complete system can be done very quickly and unobtrusively. Warnings appear only when there is an actual potential problem, otherwise the software works very well and very effectively. We just wish that all software programs worked in a similar fashion.

Pros

Very easy to install and use. Non intrusive unless there is an issue. The price is very reasonable and support is always available.

Cons

Compared to other anti-virus and anti-software programs, this one does not appear to have any problems or flaws that would detract from its use.

Switched from

[Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/)

Expensive and very demanding of time and effort to use.

Review Source

MB

Mark B.  
Technical Director  
Information Technology and Services  
Used the software for: 2+ years

### "Great easy to use product with strong management and reporting"

November 22, 2023

5.0

Overall a great platform that ticks all the boxes with strong features.

Pros

The security advice and automated remediation. The isolation and investigation features are great.

Cons

Lack of support for mobike devices within platform.

Alternatives considered

[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

Reason for choosing Bitdefender GravityZone

Easier to use platform with better features.

Switched from

[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

The eset management platform was frustrating to use.

Review Source

FC

Frank C.  
owner  
Alternative Medicine  
Used the software for: 1-2 years

### "Incredible protection"

February 24, 2025

5.0

the worry about being infected or hacked is extremely minimal.

Pros

constant updates for new measures in security

Cons

still a narrow chance of being hacked but unknown sources but it's rated highest with customer satisfaction

Review Source

Abdihamid H.  
Innovation & Development Officer  
Dairy  
Used the software for: 2+ years

### "Bitdefender GravityZone"

May 7, 2023

5.0

We are using it to protect our network and users PCs from internal and external threats. We have specified the Applications to be allowed in our network

Pros

Application control was the most impactful. The product is easy to use. Integrating it to our business was seamless.

Cons

It has all features that you are looking for to protect your network and users PCs, Laptops and phones, No feature is difficult to use, integrating it to our business process was easy.

Reason for choosing Bitdefender GravityZone

Bitdefender is very easy to install and manage. It also does not slow down our network and PCs.

Review Source

David I.  
Sales  
Telecommunications  
Used the software for: 1-2 years

### "A reliable antivirus"

August 21, 2019

5.0

Experience was good overall great piece of software, the only super frustrating part was the installation after after having had installed a trial version of Bitdefender antivirus.

Pros

\- It does not dramatically slow your system when performing updates. - it comes with VPN. - It has the anti ransomware. - The interface is really easy to use. - It detects viruses and gives you options on what to do with it. - The password wallet is awesome you have all sorts of options in it to access your accounts with ease and security. - You get 3 computers coverage with one payment or you can also use it on your phone. - The safe pay feature is great for transactions and does not interfere with other SSL sites.

Cons

\- The initial set up is confusing, especially if you used a trial version and you signed up with an email address. - So you have to complete uninstall the trial version and install the paid version.

Alternatives considered

[AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/)

Switched from

[AVG Internet Security Business Edition](https://www.capterra.com/p/199318/AVG-Internet-Security-Business-Edition/)

It was slowing my computer

Review Source

Gihan N.  
IT Officer  
Banking  
Used the software for: 1-2 years

### "Bitdefender - Best Security"

June 4, 2021

4.0

Overall this is good solution for personal / home use. if you are planning to install inside a corporate environment, you will face some difficulties while configuring the application because you have to do big application whitelisting process, because the Bitdefender application monitoring process is very advanced.

Pros

As a home user I mostly like the detection engine of the virous guard, it detects all threats before they active and also this is not a very heavy virous guard. as a personal user all the features are in Bitdefender is very helpful to me for protect my computer from various kind of attacks. the firewall, email threat protection and application monitoring is very advanced.

Cons

As a home user The installation process is bit difficult, first have to install it as a trial version and then you have to login to the app using registered account, and you have to add license to the web portal, It's bit difficult.

Review Source

VR

Verified Reviewer  
Teamhead Operations  
Banking  
Used the software for: 2+ years

### "Well protected"

December 25, 2020

5.0

Pros

the GravityZone antivirus solution from bitdefender is currently one of the best solutions on the market. updating to the latest incidents / exploits is very timely and provides reliable virus detection. The suite also brings numerous features (application control, firewall, USB device management, web threat detection, and more). In our experience, the bitdefender solution works quickly and reliably. Furthermore, the very competent support can be mentioned.

Cons

for the work with the management console some training or better a briefing/training on the part of bitdefnder is recommended. the structure and the functionality is not self-explanatory in some places

Review Source

HA

Harvey A.  
Managed Services Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "High quality Antivirus and Endpoint Protection"

May 17, 2022

5.0

Very efficient, low performance impact, provides both signature and heuristic detections, simplified management and central console, easy to deploy en masse.

Pros

Ease of deployment, manageability, centralized console, easily scales to thousands of devices, very robust classic antivirus and signature-based detections, low rate of false positives

Cons

Does not fully protect against 0-day and next-gen threats as comprehensively as a true next-gen EDR product

Reason for choosing Bitdefender GravityZone

Cost scales very well when deploying and managing several hundred to thousands of devices

Review Source

Everton V.  
Support Analyst  
Computer Networking  
Used the software for: 2+ years

### "The safest and lightest antivirus tool"

June 10, 2019

5.0

For more than two years I have implemented Bitdefender as a protection tool, in all this time it has never been a problem or there was some flaw with the tool.

Pros

Bitdefender is the best antivirus option I've ever implemented. Besides being simple to install and configure, it is very lightweight. All policy settings are very useful. The way the tool is managed is great, it does not require a central server in the client environment, everything is managed in the cloud

Cons

There is nothing that makes the tool gain negative points. It has always been very well on all tests, including protecting against ransoware attacks. In an environment that has firewall and proxy, you must release the update addresses, it is a bit more work.

Review Source

VR

Verified Reviewer  
Science Teacher  
Education Management  
Used the software for: 2+ years

### "Excellence software for anti-viruses"

December 26, 2018

4.0

Pros

Bit defender is a virus guard which helps to protect the computers from number of viruses that attacks the computers. It protects the computer not only from viruses but it also protects the computers from spyware and phishing scams too. One of the main advantages of bit defender is while the defender is running it does not make the computer slow. Bit defender runs as a background process so it does not affect the cpu or the memory. That’s why running bit defender does not cause slowness in computer . Bit defender has the capability of scanning all the web sites and emails that a user may use. It reduces the chance of virus attacks. It is easy to install bit defender .All you have to do is just follow the instructions given. Users does not need expertise to do all these. It supports most of the platforms like Linux, mac and windows.

Cons

One of the main disadvantages of bit defender is sometimes it does not work well in long terms.

Review Source

Natalie W.  
Managing Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Total Security."

February 14, 2019

5.0

Just great to have peace of mind when it comes to online security.

Pros

This software is like having a personal guard on your laptop, it does everything to keep your laptop safe and secure in the background without you having to even worry about it or give it a second thought. Once you do the initial set up it seems to work in its own way I guess it just read what you're using and monitors the sites you visit. Very secure have had no issues with viruses or any breaches of security on my laptop.

Cons

I did find for a few weeks after I set up the software I had a lot of pop-ups from the software checking if certain sites were ok and when I was using documents or forms asking if I wanted them stored elsewhere or giving additional security but this passes I assume the software learns about your practices and is able to judge what to do with certain things, so I see the pop-ups rarely now.

Review Source

VR

Verified Reviewer  
IT Technical Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "The lightest security agent you can find."

October 24, 2018

5.0

I have been using this software for years, both personally and in enterprise environments, and it's performance has only improved with time. We have top notch protection against viruses, spam, Trojans, etc. and never have a complaint from any user that has the agent installed in their machines.

Pros

It offers really great security for your computers and network environment. And on top of that, it's extremely light on resource consumption, you will never notice is there and it won't slow you down in the slightest.

Cons

I can honestly not think of a single negative thing to say about it.

Review Source

Reunaldo P.  
Senior Data Analyst  
Marketing and Advertising  
Used the software for: 6-12 months

### "My REview for Bitdefender GaravityZone"

February 17, 2023

4.0

Pros

I appreciate that Bitdefender GravityZone provides strong defense against viruses, ransomware, and other dangers. Additionally, it offers strong security analytics that let customers immediately spot unusual activity on their networks. Bitdefender GravityZone is a fantastic option for organizations of all sizes because it is simple to adopt and operate.

Cons

The occasionally sluggish scanning performance of Bitdefender GravityZone is one of its least preferred features. Also, folks who are not tech-savvy may find the interface's intricacy to be intimidating. Another drawback for consumers who desire more control over their security settings is the lack of customizability.

Review Source

DG

DANIEL G.  
COO  
Computer Networking  
Used the software for: 2+ years

### "Solid antivirus for your MSP business"

March 18, 2021

4.0

Overall, this is a great product that is compatible with everything we throw on it, including Macs. It's fairly easy to deploy, although the automatic removal of old AV doesn't always work.

Pros

Bit Defender is easy to set up and deploy. You can create a couple of baseline policies, then clone them to customize them for other clients. If you change something in the original policy, it updates all of them so it's easy to manage your exceptions client-wide. It also has great features such as internet blocking by category, blacklist or whitelist, as well as many modules such as an antiransomware "vaccine" which I have not seen anywhere else.

Cons

The hardest part of using this is the reporting. We haven't been able to integrate it with Autotask/Datto, so you need to actually log into the dashboard daily.

Review Source

VB

Virginia B.  
Security specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Good endpoint security tool"

May 16, 2024

4.0

Pros

We use Bitdefender GravityZone as a endpoint protection tool. It is quite complete for the protection of the device, very customizable and can be tailored to the company requirements. It well integrates with other software to gain complete protection

Cons

Not always easy to use completely, more complex functionalities need a bit of experience to be understood and settled up

Review Source

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