--- title: "ServiceLedger Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceLedger Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/5842/ServiceLedger/" page_type: "product" language: "en" --- # ServiceLedger Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceLedger ## What is ServiceLedger? ServiceLedger Software is designed for field service organizations requiring powerful service tracking, scheduling, dispatching and invoicing functionality. ServiceLedger is focused on your success and provides measurable results that you can easily identify and realize. ServiceLedger is primarily designed for U.S., Canadian and Australian markets, however can be used in other markets. ## What is ServiceLedger used for? [IT Service](https://www.capterra.com/it-service-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Work Order](https://www.capterra.com/work-order-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1995 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceLedger?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.serviceledger.com&name=ServiceLedger) ## ServiceLedger Overview Updated August 2026 AI summary ServiceLedger supports small and midsize businesses with tools for managing field service operations, covering categories such as IT Service, Facility Management, and Work Order management. Its features include job scheduling, dispatch, billing, inventory, contract management, and a self-service portal. Deployment options span cloud and on-premise, offering flexibility for companies handling mobile crews and service appointments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceLedger 4.0 (8) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $1995 One Time Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (8) Ease Of Use 4.6 (782) Value For Money 1.0 (1) Value For Money 4.4 (377) Customer Service 3.6 (8) Customer Service 4.6 (724) ## ServiceLedger alternatives [4.3 (339)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [4.3 (824)](https://www.capterra.com/p/77264/mHelpDesk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) [4.0 (148)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars Highest Rated [Commusoft](https://www.capterra.com/p/149651/Commusoft/) [4.7 (211)](https://www.capterra.com/p/149651/Commusoft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about ServiceLedger Overview ### What company size and specific industries is ServiceLedger built for? ServiceLedger is designed for field service companies of any size that need scheduling, dispatching, and invoicing tools. It fits businesses in service industries such as maintenance, repair, installation, and other mobile service operations that manage crews, appointments, and billing in the field. Features and Usability ### What are the key features of ServiceLedger? ServiceLedger offers accounting, customer portal access, and job scheduling as core features. It also includes billing and invoicing, dispatch management, work order management, technician management, and service history. Additional functions cover inventory management, job costing, quotes and estimates, electronic signature, and payment collection in the field. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does ServiceLedger offer? ServiceLedger provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and questions in real time, while documentation gives written reference material for self-paced learning and later review of features and steps. Getting Started and Support ### What customer support options does ServiceLedger offer? ServiceLedger provides chat support for customer questions and account help. No reviewer feedback about support is available in the catalog data, so no user experience details, response time patterns, or common frustrations can be stated. ## Features AI summary Based on 752 IT Service reviews Capterra reviewers highlight the following as the features buyers value most when choosing IT Service software: - **Help Desk Management** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) ServiceLedger includes other capabilities that reviewers also consider important, particularly **Ticket Management** (**55%**). This feature helps teams organize service requests, track issue status, and manage ongoing support work more efficiently, providing teams with a clearer view of workloads and helping businesses maintain consistent service delivery. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contract/License Management Track, store, and access client contracts or licenses ServiceLedger 39 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 2.5 (2) 2.5 Based on 2 reviews ## Pricing Value for money 1.0 (1) Free Trial Basic $1,995 One Time Value for money 1.0 (1) 1.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (8) 3.6 Based on 8 reviews ## User reviews Overall rating 4.0 Based on 8 reviews Filter by rating 5(4) 4(2) 3(0) 2(2) 1(0) Mentioned topic Sorted by most recent Mas Idayu H. Information Technology Assistant Oil & Energy ### "Easy platform for scheduling and work order" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 2, 2022 Pros I can keep track of all of my clients on one platform and log my time and activities on each device. I appreciated the one-on-one video tutorial call with the support team that they set up for me to reacquaint myself with the software and its most significant advantages. Cons It's never easy to make the call to switch systems but to propel our company to a higher level, we required this component while preserving all the others. The sole drawback has been the time investment needed to install the new process fully. Switched from [Skello](https://www.capterra.com/p/179936/Skello/) [Skedulo](https://www.capterra.com/p/155832/Skedulo/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CE Cheri E. Business Manager Mechanical or Industrial Engineering ### "Not worth it" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 9, 2019 This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019. Pros The software has a mobile app that technicians can use to enter time entries. Cons Not capable of keeping accurate records Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS Zero customer service Very long wait times for required updates and fixes No response to complaints or concerns..... ever. Reasons for choosing ServiceLedger The system seemed to have some flexibility with regards to setting up and seemed user friendly, we were wrong... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG jaime G. president ### "great software needs better customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 9, 2014 I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tammy K. COO ### "Great Product & Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 31, 2014 Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us. We would highly recommend ServiceLedger. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ kathy J. president ### "don't know about hvac but GREAT tracking landscaping hours." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 20, 2011 A+ Was trying to do it in excel. This is easier and a VAST improvement. Pros relatively inexpensive, easy to use, feature rich. We have a recent version. Perhaps earlier versions were less easy to use. Cons would love a version in Spanish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BE Blake E. owner ### "We have it. We love it. Saves us time and money." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 20, 2011 A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface. Pros Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent. Cons Wish it was free. :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jeff S. pres ### "service ledger not so good for hvac industry" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 25, 2011 Would not recomend this product. Pros this software has a lot of features for a fair price. Cons used serv ledger for 18 months and this is my opinion. - Does not work well for hvac application as far as field installed equipment and zones records etc.. Problems come up and require a lot of IT assistance which is expensive. Seems like it is not fully developed yet and many features that were to be done soon never got done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Debbie O. Admin ### "Service Ledger is a Powerful tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 10, 2010 Very much so! Service Ledger is an asset to our company! Pros Very user friendly! Easy to use and very comprehensive Cons None listed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.