Team Management Systems

Acowin

4 / 5 5 reviews

Who Uses This Software?

HVAC, Plumbing, Electrical & Generator Service Companies


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person

Vendor Details

  • Team Management Systems
  • www.acowin.com
  • Founded 1991
  • United States

About Acowin

Business management solution for service and project management companies. Monitors service agreements, inventory, dispatching, etc.


Acowin Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Acowin Reviews Recently Reviewed!


Great management software

Mar 27, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mobile to the truck.

Highly detailed reporting.

Can allow certain access to certain users.

Profit reporting by dept, individual call, or tech.

Cons: Has a relatively steep learning curve for the PC side.

Seems to run slow at times, even after upgrading hardware.

Overall: Allows for detailed call tracking - before this software, it was next to impossible to determine if there were segments of your business that were costing money rather than being profitable.

Capterra-loader

Our company chose to not use Acowin after purchasing it due to many issues that we found.

Mar 28, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the dispatch board the best. It was nice to see the day lined out and what our service technicians had assigned under them.

Cons: You could not change anything. Once it was done, you could not simply go in and change it. There should have been room for human error.

Overall: The ONLY benefit we received was the dispatch board. There were other features that our company could have incorporated but there was an additional cost.

We used Acowin for 7 years and it was always a work around to get it top work correctly.

May 04, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: The ability to use an Ipad was nice. The software was able to collect time per job for payroll whis was a nice feature.

Cons: It seemed very antiquated with the interface and always very buggy when sending calls back and forth from the office to the techs. The server based system was a big concern. Also, there is a module you have to buy for everything.

Overall: Its better than paper tickets, but not by much!

Good product, not much forgiveness.

Apr 25, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: We have been using acowin for about 4 years now. It is difficult for someone new. Has all the features you would want with an all in one software. I wish it were more customizable. It only calculates hourly payroll, not commission so that makes my job a lot more time consuming. The reports are excellent. We purchased another software but wound up going back to acowin. They added a lot of new features with this new update and it is better. Overall, a really good software. Just don't expect someone to learn it quickly. And it is hard finding someone to hire that knows it. If you have patience and can understand software, you will like it!

Great product

Mar 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great product which allows you to track every aspect of your business. Combined with their Acotruck mobile work orders our company has been able to reduce are billing time and keep much more accurate records. Best of all a lot less paper use. TMS customer support is phenomenal.