Office.com

Office 365

4.5 / 5 1591 reviews


Average Ratings

1591 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Office.com
  • www.office.com
  • Founded 1998
  • United States

About Office 365

An integrated suite of applications include email, calendar and address book that are accessed via the Internet 24/7.


Office 365 Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Analytics
  • Audit Trail
  • Calculators
  • Charting
  • Multi-User Collaboration
  • Templates

Office 365 Reviews Recently Reviewed!


Microsoft Office is a Standard for Almost Everyone

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I have been using the Microsoft Excel, Word, and PowerPoint for over 20 years now. I can't imagine my life without these essential pieces of software. I especially use Excel and PowerPoint on a daily basis with my job. Almost any office job you apply to will require or recommend that you know these.
Excel is one of the most useful tools for so many different tasks. I use it almost as a project management software to keep track of the progress of our construction jobs and what records have been sent by all of the sub-contractors. It is incredible what you can do with Excel if you learn how to use all of the formulas and functions built into it. Excel is pretty much a standard for other software to allow integration.
I used to give a lot of presentations in college and in my sales career. PowerPoint is very simple to learn and use for this. The ability to copy, paste, adjust and resize images is a very simple straightforward process within the program. I have set up some pretty intense animations within my slides as well. Once you learn how the animations work you can essentially animate your presentation.
I am using Microsoft Word right now typing up this review. I am unsure how anybody can go without using word in their lifetime. I am unaware of anything that even comes close to equivalent to Word. This is one of the most basic and fundamental software that everyone should know in life.

Cons: It is hard to say anything wrong with Microsoft Office. The only improvements that would be nice to see is price and a more advanced grammar system within Word. You can't really go without Microsoft office and it would be nice to see the price lowered and easier for everyone to have on their personal and professional computes. A more advanced grammar system in Word with be useful. It could be a feature you were able to turn on and off. I use Grammarly and I would stop using it if Word had something equivalent built in.

Capterra-loader

organization and collaboration of work in a single tool

Jul 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: the use of Microsoft Teams gave us the integration that we were lacking in order to integrate several solutions into one. the way of collaborative teamwork becomes a reality! In our company we have been using it for about 2 years and it has helped us to have a better control over the project's orientation.
You can organize each area in a team
Within each team you can have different channels
each channel is autonomous and has its space for chat (which is very complete with text format options)
each channel has an associated email address to receive mail and they are in the same panel as the chat.
You have availability to be each channel a site in Sharepoint Online to be able to assemble the library of documents for the documentation of each project or teamwork and can be accessed from teams or via web.
we can add wiki, onenote, etc. functionalities
complmenetos add on how to add a shortcut tab to Power BI, SP, MS Office, Planner, Jira, Open Agora, Youtube, VSTeamservices etc. which allows us to access any of these tools and more from the same channel.
It has a direct Chat integrated with Skype For Business and allows you to have 1 to 1 - 1 to n and make calls and conferences.
when creating the team, it has an associated agenda and you can conduct meetings via Skype for business without needing to use the Skype Forbusinees application.
adicioanla has notifications, file repository for each chat, I really recommend it as a functional tool for teamwork.

Cons: that the conversations when it happens a lot of time to have had them, the files and notes exchanged disappears from the panel, is one of the few things that would change him.

the mobile client is a bit unstable, I imagine it's a problem of being so new.

Overall: It is a software that is easy to handle and helps teamwork to flow faster and more efficiently.

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Fantastic Software for Internal and External Collaboration

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Seamless integration across O365, high quality voice and video chat, sitting on Sharepoint Online base, location for collaborating on online or onpremise Office documents, ongoing updates to user-interface and extras, some customization functionality, dedicated email address for each team channel, integration of non-office365 products, the addition of the "files" icon along the side to see recently used files, "mark unread" function for alerts and messages, tabs to either supported integrations or just a simple website, an ever-growing list of "connectors", app/bot/tab/connector/messaging/analytics/devloper/eduction/human resources/productivity/project management/sales ands upport/social fun, etc. integrations, automatic updates, a browser version at teams.microsoft.com, great integration with Microsoft Planner but confusing if you create a plan in tasks.microsoft.com but then can't see it in Teams, the Microsoft Store is provided more and more useful apps (as many weren't that way over the last 12 months), guest access is fantastic because now external partners that don't have office 365 accounts have limited access to collaboration but I'd like to see it opened up more so that they have membership level permissions, online files are great and it would be fantastic to add version permission as well.

Cons: One can only see 7 days in advance within the calendar, some "meet in teams" calendar aspects clear out randomly, uploaded icons for teams regularly go blank, the website tab is picky sometimes and will disallow long urls forcing to use url shortening services, confusing difference between owner and member (the difference should be noted right within teams so that one doesn't have to find it in a horrible support.microsoft.com website, when a team is created and the name is changed there is no way to rename the corresponding office 365 group and sharepoint online site url, chats that happen in a video call between you and a person don't automatically replicate within the regular private chat feature, tabs need more options and integrations - especially with the rest of the microsoft product lines ... at least give us teams integration to all microsoft products, no calendar (meetings) search function (which is also missing from the iOS version of Outlook, do not disturb automatically shows up even if you're not actually in a video/audio chat - just because it shows up in the calendar because it wasn't cancelled, auto boot when you log out or quit the software (I just want it to automatically boot up on computer bootup not every time I logout or quit the program, "saved" aspects are now in the settings instead of in the purple ribbon along the right (PC), for some reason I seem to log in to office 365 for too many times during the day, current bots aren't very intuitive.

Capterra-loader

A Simple-yet-Feature Rich Program That Ties All of Microsoft Office into 1 Cohesive Whole

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Microsoft Teams has been extremely fundamental in bringing our company together and breaking down silos between different departments.

Microsoft Teams essentially allows you to organize and manage different projects while still keeping it collaborative and manageable by everyone involved. A team can be created and each person is given either 'Owner' capabilities or 'Member' capabilities depending on how much access they need. A team can then be broken down into channels which has been the backbone for our company.

Each channel allows for simple file management, collaborative updates on any Microsoft Office product, easy chat and conversation, and tagging to assign different tasks to people. Where as previously, everything needed to be sent via email, Microsoft Teams allows everything to update dynamically, removing the middle man. This is the number 1 benefit to Microsoft Teams: the ability to collaborate in real time.

While I could go on listing the many features included (phone, meetings, assignments, planner, and app integration being just a few), the power of Microsoft Teams comes into being able to tie everything together into 1 program.

Cons: While certainly useful, Microsoft Teams is relatively new. Sometimes, it will log you out accidentally, or a file cannot be edited even though everyone has closed out of it, or your access to files changes randomly and can only be fixed by restarting the program. As Microsoft continues debugging, this will hopefully improve, but there is still a ways to go.

Furthermore, some features are certainly lacking. Comments cannot be edited. Team or channel templates do not exist yet. Skype for Business is not yet completely integrated. Little things that you would expect to be standard have not been created as it is still a relatively new program. While certainly useful, its usefulness will increase as more updates roll out.

Overall: Microsoft Teams provides a way by which any company can more easily create a system to increase collaboration and real time updates. It has destroyed the middle man called email and increased productivity 100 fold.

Capterra-loader

Thanks to office 365 we were able to integrate our work efforts achieving greater productivity

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: in my personal experience office 365 has been satisfactory, i work in a University. The nature of my organization requires continuous and constant contact with a multitude of multidisciplinary teams.
As all organizations, saving is fundamental to provide more resources. Effective communication, immediacy in the access to information and teamwork are fundamental keys to perform our work. Office 365 has allowed us to build an efficient work platform. With a single annual payment we are entitled to a business license that allows us to access office 365 in all the computers of the organization.
We have been able to structure all office 365 services in a shared way. For example we have an institutional email through the Exchange Online tool, likewise we support all our documentation in Onedrive, the office cloud that provides us with up to a terabyte of space. In terms of communications we have business Skype, which allows us to hold video conferences, online meetings and shared remote access to desktops from PC to PC.
However, what I consider to be a great of office 365 is the online sharepoint tool. which allows us to create sites to share files and large documents between colleagues. We have used it as a kind of digital repository for all our shared data.
Through office 365 we were able to articulate our work efforts. it facilitates us to keep track of projects, keep communication in real time as well as a backup of everything we are doing and sharing.

Cons: In my personal experience office 365 has been so satisfactory that I have nothing to object to. I can only say thank you microsoft.

Overall: Do not hesitate to implement it in your business. Office 365 a single software, 365 reasons to use it.

I use Office 365 (Outlook, PowerPoint, Word, and Excel) multiple times daily

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For the price Office 365 is a complete no-brainer for me. I leave Outlook open all day/night on my laptop, usually have at least one Word doc open all the time, and constantly use excel (I'm a CPA). I've been using PowerPoint more lately as I've been creating presentations. The software included is well worth the price. Additionally, and I didn't think this was a bid deal when I first purchased, I can have this software on up to 5 machines! This initially wasn't a selling point for me, but this is so useful for me as I have a couple of computers and it's nice to use the same software on each machine.

Cons: Updates can be a drag. I get that updates are needed for the software to run smoothly, etc. But most of the time the update notification comes up when I'm busy working and have word, excel, and outlook open. I'm not sure of a solution, but just thought I'd mention it here. I appreciate improvements to the software, just wish there was an easier, less intrusive way to notify and then update the software.

Overall: As an accountant I rely on excel for so many tasks and it's nice to be able to create professional looking spreadsheets with easy and complicated formulas. It allows me to dial in budgets and projections with minimal effort. Outlook has allowed me to streamline and organize my emails and appointments with minimal effort. Word and PowerPoint have really assisted me with my video training courses and presentations. From writing technical accounting scripts to creating attractive PowerPoint slides for my training videos, I find that Office 365 has improved my productivity and increased the professionalism in my creations.

We have been using office 365 education for our school in the past 4 years and we are very satisfied

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You get office online (word, excel, powerpoint, outlook, onenote, etc) which is great since you can access it from any device at any time. is not taking too much resources and it has most necessary features.
is easy to share documents and you can see the history (who has changed something, when and what). also you can go back.
there are a lot of unique features such as onenote for class, planner and forms that helps us a lot.
it has a very powerful and friendly interface for user and admin
the mobile admin application is great
you can share things with non office 365 users.
is very secure
there is always something new to come
few months ago we had a presentation from microsoft here in Cyprus. and i told them that there are two features that they could make their product better. a couple of months later they have implemented the one. they are open to new ideas, and they can respond

Cons: there are a lot of changes something that makes things difficult. for example one of my users made a critical error yesterday (he shared a confidential folder with everybody) an he got panic because he couldnt find where the stop sharing option is from the new interface. we had to switch back to the classic view to find the mistake.
the mobile admin application which is great perhaps it can be expand to add additional tools. is very handy and practical.
i think that there is a tool for online appointments which is only available to the premium business clients. i think that this is a small tool and that it should be made available to the standard and school users as well

Overall: everything is online and offline.
easy to deploy
easy to learn
there are new features constantly
is free for education
lots of nice tools such as intranet

Capterra-loader

Made IT life easier

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Being a small IT team, we don't have a huge team to tackle email. Email issues can be problematic and stressful. OWA can be a headache.
But, with office365, Microsoft takes care of everything for you!
Multiple plans to fit your need.
Decent support (though it's been getting a little worse with support lately).
No headache when setting up outlook/mobile devices
Has 2 step authentication!
Office app bundle online, and apps online are great. One, you get to stay up to date with the newest office. But two, the apps online itself are really close to the real program, for 75% of users, it would probably be more than enough.
Skype is a decent communication tool, has everything you need.
Comes with onedrive storage (cloud storage)
Backups are handled by them, so that takes more stress off.

All in all, for us (a smaller business), this move was the smartest, as email is extremely important today. You want some provider that guarantees uptime, security, and easability.

Cons: Support. So they recently took off email support. They also don't allow you to close tickets anymore. The people that call you can be too basic, they make you run through basic scripts they read on their screen (they dont know the problem, they just read what they are given). Eventually you get someone who knows what they are doing, but that can take some time.

Everything else is decent though, havent have major issues, no major down times, while support can be difficult, they eventually do get the problem solved. I'd definitely recommend if you are thinking about it.

Capterra-loader

The Office suite that we all need to use, but with the benefits of the cloud.

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: With Office 365, I feel like Microsoft Office has caught up to modern technology in business. Office 365 installs quickly, offers a wide selection of tools, and integrates well across the product line. OneDrive has changed the way that I store important work file on my computer. Knowing there is an online backup is reassuring. Word, Excel, PowerPoint, and Outlook are what you expect, but with the subscription model you have the comfort of knowing you have the very latest version of each program as it is updated. The online portal also gives you access to the programs from remote locations, making working from home a breeze. I also like that Microsoft is using Office 365 as an umbrella of sorts for their business products. Seeing SharePoint, Dynamics 365, Teams, and Yammer in the same portal of Office gives the perception that they are all part of one product family.

Cons: By using portal.office.com, you can see a nice dashboard of all the 365 service/apps that you have access to. However, even if an admin has limited your use of an app, it still shows on the site. For example... Microsoft Teams seems like a great tool. However, to get full use out of it, you need to have a group created to form the team. If an admin had prohibited you from creating a group, you still see MS Teams even though you cant use its main functionality.

I have worked with both OneDrive as part of Office 365 and Google Apps for Business. Both storage solutions offered by Microsoft and Google sync great and are accessible through a desktop app, web browser, and mobile device. However, it is so much easier to share with Google Drive/Docs. We constantly run into permission issues with OneDrive sharing.

The obvious con is that Microsoft could make the Office suite better... always. I dont know if we will ever stop complaining about features and functions of Word, Excel and PowerPoint. However, they are the standard in business for now... Google Suite and some other tools are creeping in.

Overall: In the business world, there really is no alternative to Office 365 at this time. Google and other competitors are getting closer, but they still don't match the selection and power of Office 365.

Capterra-loader

This software suite is aptly named - pretty much all of our clients use it. Microsoft is ubiquitous.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: O365 is the gold standard, right? Yes, there are other spreadsheet composition apps you can use but they're all compared to Excel. The measuring stick for how a word processor or document editor holds up is how similar it is to Word. PowerPoint is such an industry standard that people use it to describe a sequence of slides prepared for presentations even when the creator used a different piece of software. And so on.

Cons: Real talk - Cloud Tech Smart is principally an IT services provider for small businesses. Tier 1 help desk stuff is our bread and butter. So, if a client's Outlook is being weird or whatever, it's me who calls. Not them. And I have to say, Microsoft's customer support DOES eventually resolve every ticket I bring to them but they don't make it easy. First they want to make sure I am who I say I am. Clarifying that the person who originally purchased the license has outsourced his IT department to us is insufficient - sometimes I have to log in to their admin portal and send an email as whatshisname to tech support to tell them to trust me. After we get through all of that, the tech working on the issue insists on going back through the troubleshooting process starting from Step 1, no matter how much of that I've already done in the hope that I could resolve the issue without calling him in the first place.

Anyway. Like I said, I've never opened a ticket that couldn't be eventually closed with a desirable resolution. But I do know one client in particular (a lawyer) who wanted to litigate over a problem that took literally days to fix, was ultimately Microsoft's fault, and the solution for which was to just delete and reinstall the software, which is what I wanted to do in the first place but was explicitly told not to by the tech who took my ticket. So there is that.

Office 365 is awesome. That's really all I can say.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office 365 brings so many excellent features to "boring" productivity programs.

First, the syncing of files across machines, accounts, and cloud storage is brilliant. I can't believe we used to email files.

Second, the stability of programs is greatly improved. Office 365, as a subscription service, gives us constant updates, which is great for bug-fixes, feature improvements, and new capabilities.

Third, the integration into the Microsoft ecosystem is great. We already use Outlook and OneDrive, so now that we only have to pay a single price for all these services spiraled into one is great.

Fourth, look and feel. Office 365 looks so much better than it used to. Not only does our work look better, but on a daily basis we gripe much less than we used to about the ugly windows we stare at for hours.

Fifth and final, Office 365 is just so easy to manage. No more worries about compatibility issues after an upgrade. No more worries about onboarding new accounts, or even waiting for installation from the admin. It's just so easy now.

Cons: Office 365 has some glaring bugs that have just never been fixed. For example, if a file is synced to an off-site location (whether that be in the cloud, a network drive, etc), and the web connection gets interrupted or is not stable, there can be sync issues which lead to conflicting versions of the same file. This is an easy issue to avoid, but it has bitten us a few times.

Over all, the biggest con is just some ugly bugs that seem to endure.

Overall: Cheap, easy to manage, and capable office productivity software.

A great collection of tools that falls short for business

Jun 22, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Office365 has it all. Productivity apps like the Microsoft Office suite, Sharepoint, Delve, Sway, Email, Active Directory sync, etc. are what's included. Once downloaded and installed, the office suite works better than previous versions. The online version of the office suite works well, but is still lacking features of the desktop apps. It is similar to Google apps for business but looks like Microsoft Office. Delve is a super cool tool that allows users to see recent documents that they are their coworkers are using. The email system functions well and also works well in conjunction w/ Microsoft Outlook desktop app. My big gripe, as always, is Sharepoint. Even though Sharepoint has been improved with the updates to 2013 and then 2016, it still has many issues that Microsoft has not fixed, although they know about them. The 2 most common problems I have had with Sharepoint are disappearing files and OneDrive for Business desktop client errors. Randomly disappearing files is a horrible thing for a cloud storage service to do! I have seen at least 1 file disappear per month that I have been using Sharepoint and that's simply unacceptable. Especially since Microsoft is supposedly gearing their business towards business technology. Seeing as I work for a state funded organization that has a fixed income, there really isn't much of an option to switch from the service, because Office365 is the cheapest one that can be easily administered from off-site. Every 1-2 weeks I have to manually stop syncing sharepoint with my computer and resync it. This costs me about 2 hours of minimized productivity each time. I have also had 2 issues where the client simply failed for unknown reasons. The first time, Microsoft support forced me to reformat and reinstall everything, which again is a huge time waster. The second time resulted in 2 days of inconsistent access to sharepoint through he client, so I had to use the web interface. On the topic of the web interface... YOU CAN'T MOVE FILES IN THE WEB INTERFACE! The only way to do it is with a paid app that you add to Sharepoint, which still isn't that convenient. Additionally, the web view of Sharepoint is clunky and not easy to navigate back once you've made it somewhere in the file structure. The 2 stage recycle bin can also be a big space waster. If you manage a lot of documents you can end up with a loaded recycle bin and no free space. I can honestly go on and on about how much I like the concept of Sharepoint, and how bad it has always let me down.

Pros: Full of features that can meet just about anyone's needs at a fair price.

Cons: Sharepoint is still awful. Bottom line... explore your options for cloud storage thoroughly before making the choice to store your files w/ Microsoft Sharepoint.

Capterra-loader

Very limited issues except having to recreate Outlook profile with gSuite

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the option to have the company on a deferred update schedule. That has worked out very well for us. Updates very rarely break anything for us.

If you don't need official looking stuff all time and sharing documents with customers all of the time, gSuite and Google docs might work out fine. For us though, we had to have Office, and after we have that, bundling stuff started to save us money over our current providers. We switched from paying for Google email ontop of office to upgrading from ProPlus to E3. We would also save more if we dropped RingCentral and upgraded to include Skype for desk phones if we weren't grandfathered into a great deal. OneDrive included has turned out to be very useful. We changed all users' documents, pictures, favorites, etc locations to being in OneDrive so everything is backed up. We also create an admin account that shares files that replaces the file server we had. WIth the sync on demand option, users don't need to have a full copy of the 20GB share on each computer.

Cons: OneDrive's sync on demand feature doesn't work on servers, just user desktops. Share login between Microsoft websites, concurrent editing of Docs and sharing documents are much more of a hassle than Google's methods.

Overall: It's not worth it just for OneDrive, but if you need at least one other item too, it's a great deal, with great quality and extensive enterprise features.

Backing up user files by moving the location of documents, pictures, etc folders, which saved money.
Replacing file server with OneDrive file shares, which saved money
Bundling email and office products to save money
Great office productivity and Outlook is enjoyed by many employees with several email accounts.

Capterra-loader

The must have software now with a monthly bill!

May 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Microsoft sure has played the long game and have proven they play well. The current release of 365 is really an improvement over the standard desktop installation product. The ability to have an installed version with an online version that sync is very customer friendly and appreciated. The expansion of offerings helps add value to the standard tried and true word, excel and ppt. The Mac version is great and I actually like the version over their PC version. I have also used and really like the one drive component and find the file transfer and storage to be seamless.

Cons: Here are my few gripes about 365. First, I am not a fan of yet another monthly subscription and am beginning to phase out any software company that continues to use this model. I get that subs look good on the financial statements and show investors overall health and liquidity. However, by the time a user is done paying out on each item, well it is just too much. But I do not see them changing so it is what it is. Second, programs like Word have received some upgrades but overall word specifically feels tired. It is time for a refresh but then again, it is in a class of its own.

Overall: Cloud connectivity has really helped sync our office and our workflow. The document accessibility is a wondeful bemefit to 365 and one that has made a considerable difference. I have also enjoyed getting to use Sway and have found some neat ways to use this program. We now use it to present many of our policies and procedures.

Convenient cloud-based Office tools with constant improvements and new features.

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most, if not all of their Office suite software available online with the option to install locally on your personal computer. It's very convenient to have your cloud-based documents available anywhere you go. If you have an internet connection and a web browser, you can get to work with your documents.

Constant improvements and rollouts are being made to the Office 365 experience, which continues to add value to your experience with the product.

Cons: There is constant improvement and change, and this can sometimes be concerning for certain products rolled out, as they will sometimes be retired, for reasons best known by the vendor. However, staple products like Excel and Word won't be disappearing, this is more of a concern for newer/lesser-known products, and it is unlikely that they will remove products without notice.

Another side-effect of constant improvements is user interfaces may change or be completely overhauled. When this happens, previously available features may not be included in the newer interfaces, or may be rolled out at a later time. This can be frustrating for users who are used to a certain interface.

Overall: Office 365, the way our campus is licensed for Microsoft products, began as a free benefit to offer faculty and students, kudos to Microsoft. Cloud-based storage for personal files makes it convenient to utilize Office 365 for home as well as work, while also providing cloud-based resiliency for files, instead of relying on multiple places to store files and software.

Capterra-loader

Office 365 might be a little pricey, but it comes with a huge array of software and cloud support.

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Office 365 comes as a necessary (and quite mandatory) acquisition if you are a professional or a student user of Microsoft Windows. This monthly paid licence can save you a lot of compatibility issues regarding word and number processing, presentation tool features and online and cloud support as well. Even if the price might come to some (including me) a little too high for today's demands and options, the money could be ultimately worth it if we really consider all of the available features that Microsoft has to offer, from doing texts in word and having the chance of making them online pdf versions, or creating satisfying (quite outdated though) presentations in power point, having the chance of looking for some other online templates out there, there is really anything dramatically negative to say about this option, of course a lot of people are going to tap this monopolistic business handling from Microsoft a bit arbitrary, since you really have no other choice if you are trying to use Microsoft software any time or any place, in the end the company tres its best to give customers a pleasant feeling of capabilities and opportunity.

Cons: Buying the licence for the whole family, in my opinion is a little bit unaffordable for people who need to pay for other necessary software (Windows, for example). When it comes to my cellphone, the app keeps asking me to sign in, basically every time I am getting into any of the apps, this can bot a tiresome and annoyingly frustrating experience.

Overall: Having the chance of using all of the Office Apps with one licence it seems like a logical idea, even if it comes at a very unreasonable price.

Excellent business software and a great value for nonprofits

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: There is very tight integration between each part of the software suite, especially when leveraging OneDrive, SharePoint and Microsoft Teams. For our office, it really engaged us in a new collaborative workflow on group projects. For example, our annual trustee retreat often requires us to work in tandem to produce presentations that happen over two days. With Office 365 that is now a breeze. Gone are the days where everyone is working in a silo and the master designer is trying to keep track of multiple people's changes as he tries to make it into a cohesive presentation. Now we can work collaboratively on the same document at the same time without getting in the designers way.

As mentioned above the pricing for nonprofits is incredible. If you have simple requirements it could even be free for your organization.

And, you get access to your files anywhere, anytime and any device if you leverage OneDrive and/or Sharepoint. It has been a great evolution for our business.

Cons: Like any large corporation support is sometimes great and sometimes you get someone that is not much help. But, eventually you get the answers you need. And, Microsoft forces patches now so if they break something in a release it might impact you. The good news is there are quick to fix issues identified by users.

G Suite and O365 - I have them both, and probably always will

Aug 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a freelance writer, I have a number of clients who want content submitted in Word, Excel or PowerPoint. I don't use Outlook much these days, but for personal needs and some clients, I couldn't do without Microsoft Office. I use G Suite too, and some clients are happy to use Google Docs and Drive, but every project is different. I also work with Microsoft partners from time to time, so that might influence my opinion some, but the mobile (Android) and desktop functions of O365 have come a long way since I started using the apps. Editing collaboratively in real time through OneDrive is a lot more like Docs than it was, and sharing from OneDrive has improved lately.

Cons: I've tried O365 apps on a Mac, and I far prefer the Windows version. I've become far too accustomed to the Windows/Office experience and commands and moved back to my comfort zone as soon as I could. My experiences with support a few years ago were not great, but I haven't had the need to contact them in quite awhile. I often grind my teeth during Windows updates, but they seem to take care of O365 updates at the same time. Apparently, they are working on the timing and interruptions that come with regular update cycles. Microsoft has changed a lot for the better in recent years under their leadership, and O365 is no exception.

The only way to go

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This would be easier if it was more specific. As a whole Office 365 has more value packed into it than any offering you can find anywhere in the cloud. Every business app you can imagine has some kind of equivalent representation in Office 365. Add to that the familiarity of those old Office apps we all have used for so long, and the seamless integration and ease of administration, and the more painless migration from on premise services you can think of and there you have Office 365. From a personal or home use view, I would say people need to try it. I was hesitant myself about moving from free offerings, like Outlook and gmail, but once you really use Exchange and see what a hosted email service can offer you will see the difference. Reliability, personalization, integration, and more. All of it easily accessed from one central location. It can be a bit technical at times, requiring a bit of prior knowledge of IT, but the help is available and easy to access. There are companies all over that specifically specialize in Office migration.

Pros: Having access to full versions of office software trhat integrate with the online offerings is worth the price by itself. Add in the dozen or so other apps from CRM to Analytics and you have unprecedented value. Easy migration from on premise to the cloud. The only reason you wouldn't want this is if you are already in the cloud and connected with Google offerings, it is the only competition, and that's fine as long you don't need to connect to anything that isn't Google's.

Cons: As said above it can feel like nothing here is new if you already use other services. It can be difficult to set up on your own and you may want to hire someone to help with that as you are dealing with Microsoft you have that notorious tech support ego to contend with.

Recommendations to other buyers: Just do it. You will not regret it. It beats everything else out there right now.

Capterra-loader

More than just word processing and excel sheets... Office 365 offers a lot more!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Go to software for just about any of our office documents, archives, and files. We used to buy one license per device, now with Office 365, we are given up to 5 devices per person/license.

Documents can also now be edited online via the web browser. Also, authoring is made social and collaborative, i.e., multiple persons can work together on a document at the same time.

Updates are frequent to make sure we have the latest features push to our devices, but also for certain macros or harmful extensions and files, Office is constantly being updated for security.

Office 365 also integrates well with Dropbox among the many possible 3rd-party integrations.

Cons: Let's admit it... .doc, .xls, .ppt, etc. are the file types of choice for the majority of our offices, schools, etc. We're locked in with Microsoft, and sadly it seems they don't really make it that easy to be compatible with other open source software or similar online tools (e.g., Google Docs). The formatting when converted looks terrible and not so compatible.

Overall: Social and with up to 5 devices per person... Office is now easier to use, always up-to-date with the latest features, and made social/collaborative online. The look, feel, features are decades ahead from other web or open source alternative software out there.

Capterra-loader

A complete suite, so many years on the road and still up to date.

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Microsoft Office is the best suite you can have, for sure it worths it's value. So the Office 365 is the best format in which you can have the Office, because it is cloud based. You can download and install it directly from your on-line account.
In your company, the IT team don't need to deal with heavy ISOs (disk images) neither with complicated registration keys, it's all in the users hands. They can easily install, activate and control their own licenses and setups, but the IT team can also help in the process (if needed), but it's mostly not needed.

Cons: I like so much the product that I cant find any strong points that would make me not recommend this software to anyone else. Anyway, if this is important to you, you should consider the following: When I've installed my version of local Office 365 (in my laptop), I found no way to disable some of the products. For example, I don't use the "Publisher" tool, then there is no easy way (like just uncheck) this product in the installation wizard. But again, that's a point for improvement, not a really bad con.

Overall: In general my experience with the entire Office 365 suite is great. It updates very often with Windows Updates so new features and bug corrections are delivered as soon as possible. Thats also a very good point.

Office 2016 in the Cloud

Oct 03, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The web based Office Apps and OneDrive integration. Better overall value for a "Microsoft" shop after factoring in the cost of traditional Office licensing plus services like email and cloud storage if you utilize a software upgrade schedule that's less than 3 years for your users.

Cons: The horrible backend administration that still requires PowerShell to fully configure the applications for use in mid-size to large businesses. Inside Microsoft Support has also been very poor, we highly recommend finding and using a 3rd party partner/provider for all O365 support.

For mid-size and larger deployments there's no really good way to deploy and install the Office Suite either that keeps it simple and scripting free. The Microsoft update channel currently determines what programs are available too, if you want "Access" included, that required being in their current channel rather than the more stable and tested update channel that businesses typically use.
Overall it's a step back administration wise for any IT shop having to devote a significant amount of additional time and effort in setup and maintenance similar to the old days of running your own Exchange, and local installs with MSI's, and GPO's. Our 6 years with Google Apps in comparison was hands-off zero maintenance with only a couple small incidents of downtime for a few percent of our Gmail users.

Overall: Better overall licensing.
Higher utilization of Applications by Staff.
Better integration with IT Roadmap for services with Microsoft products and included free apps like "Teams".
Solid integration with Active Directory for native Single Sign On.

I've used this product, and its predecessors most of my adult life.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Every product that is part of this is remarkable in its own way, but Excel is definitely my favorite and used the most. I find that Excel can help me figure out anything that involves any list or math so much faster than anything else, and it makes it easier for my brain to visually register the information. Plus the ability to sort, rearrange, filter, formulate, manage lists, import, export, and hundreds of other abilities, it's hard to beat. Then there is Word, one of the most powerful word processors you can find, especially in this price range. It also has PowerPoint, which makes presentation creation simple and easy, as well as elegant. Finally, One Note, a robust notebook that once you take a few minutes to learn how to use it, you'll find so many things to use it for! It's so incredibly useful for taking down information then organizing it later. Plus, you get 1 GB of free storage on One Drive, which can sync to your computer.

Cons: I can't say that there is a lot that I dislike about the software. There are some things here and there that may not work as expected, but these products are so widely used that a quick google search can usually yield a solution.

I cant open new files and support wont help unless i pay them!

Jan 19, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Good for daily use (if it works), Great product for work, a must for daily project, tasks and reports.

Cons: Hello every one! I am so extremely tired and upset with Microsoft Office right now. I purchased the Office Home & Student 2016 for PC in January of 2017, and everything was working fine until about 1 month ago, when for some apparent reason I could not open a new file in Excel or Word due to disc space (i have not checked PowerPoint), however I have plenty of disk space (818GB). I am able to open saved documents. By the way I have Windows 10. I spend over 3 hours with Microsoft support. 1.5 hours of which, the technician accessed my laptop via remote access. The Microsoft technician - first tried to "repair" the program, that did not help. Then we completely uninstalled the program and installed it back - still the issue remains. At this point, the Microsft technician told me that my Microsoft Office is activated but for some reason not opening new files. She stated that she helped me with all that she could for free, and that if I required additional assistance to fix my issue I needed to upgrade to a paid service (very disappointing). Does anyone have any ideas, what else I can try? I will greatly appreciate the help, please tell me step by step what I should do. I think this is just a way to force clients to upgrade and get more money. I think this, because that is the first thing the technician greeted me with was upgrade options and closed the conversation with the same upgrade options. This is horrible.

Everything we love about Word, Excel, PPT etc.. with added cloud services and integrations

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Have always loved Word, Excel, PPT and outlook, these softwares give you simple tools for doing a variety of task. When you know what you are doing with these softwares they get the job done 99% of the time. You get five installs, on either Mac or PC, as I have both, so this is awesome. The autoupdate keeps your software up to date so you always have the latest and best versions. The cloud services like OneDrive let you store you files in the cloud so you can work on a document on your work computer then go home and pick up on the same document without having to mess around with a floppy disk or USB drive.

Cons: When you have a problem finding a solution can be tricky, finding an article specific to your exact problem is challenging.
Software updates can be very large if all applications are updated.
Having to pay every year can take a bit of getting used to but the updates compensate for this.

Overall: Many benefits including
Word: Writing documents
Excel: Working with numbers and lists
PowerPoint: Making presentations for sharing new info with customers and collegues
Cloud services make sharing easy and simple and provides back.
Defacto standard for documents so sharing documents with other people is easy.

Office365 eliminates on-premise maintenance, but comes at the price of limiting advanced functions.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Office 365 cloud hosting eliminates the need for a lot of on-premise maintenance that use to come with an Exchange server, and also mitigates the need for additional on-premise security to lock down an Exchange server. The uptime has been near 100% (we have had 0 reports of it ever being down) and that has been the most notable improvement for our organization. The rules can all be set through the admin portal, and for the most part, are pretty simple to implement.

Cons: Some of the rules and SPAM filtering is limited in its functionality, and requires an Exchange server to provide these functions. They are never anything you cannot live without, but it is a nuisance if you have a demanding organization who refuses to take no for an answer and does not want to shell out additional money for professional assistance and/or an onsite Exchange server. The speed of the site leaves a lot to be desired, be prepared to wait to get into any portal through office and have to clear out your cache/history in order to get back in on occasion. A lot of the functionality still requires Powershell commands to perform, such as recalling an email or setting explicit policy settings that are not available in the Admin portal.

Overall: Decreased downtime, decreased maintenance, increased security, decreased cost, and decreased risk associated with BCP (Business Continuity Plan.)

Office 365 Best in Class

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and powerful applications. Email and cloud-like storage. Office desktop applications are best in class.

Cons: There are some limitations depending on which subscription you have. Besides the desktop applications, everything else can be done well enough if not better by a competitor like Google apps.

Overall: I was using Office 365 for Small business at my company and still have an Office 365 Home subscription. The small business package comes with Exchange Online and SharePoint Online.

SharePoint Online has a decent interface, and can be used by non-technical users to share information and documents easily. I was disappointed in the restrictions in the Small Business edition for setting up automated procedures, but if you are willing to pay a higher subscription that won't be a problem. Integration with OneDrive for business gives you access to your documents from all your devices.

Exchange Online works great. Provisioning mailboxes, setting up mailing list and groups can all be done in an admin interface.

Last but not least, and what makes office best in class is its desktop applications. Their online and mobile counterparts are good and getting less buggy and more powerful with every update, but that's still not what Office is known for and competitors like Google Apps have similarly productive tools.

Office desktop applications like Word, Excel and PowerPoint are simply the best applications of their kind. Feature rich without getting in your way. Friendly for beginners, and powerful tools for the advanced. There is a reason why many job descriptions ask for experience with Office.

Recommendations to other buyers: If you are going to buy this for your business, consider the subscription differences carefully before you make a choice. Spending a few more dollars per month per employee may be worth it to have less restrictions.

Office 365 Makes a Great Start, But Has Room for Improvement

Sep 18, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I like Office 365 and do recommend it for current Office users, but I also want to like it more (but can't until they fix some feature sets, processes, and get 'up to speed' with other platforms). There are a lot of great things about Office 365 (I prefer Outlook 365 over the desktop platform, which is heresy for many long time users of Outlook) such as the cloud collaboration on documents (Word, PPT, Excel) and the Skype for Business has been an excellent addition to our organization (replacing many online video chat and webinar meeting platforms). That being said there are a lot of bugs, and you can tell that they are working pretty quickly to get it 'up to speed' compared to other platforms like Google Apps (which I love). So, it's nice to see their commitment, but at the same time, as a user, I am experiencing a lot of their bugs, PLUS the 'software design logic' used in many areas is just confusing - very different than other platforms (and I've used a lot). All that being said, I do think people should give it a try. The advantages outweigh the disadvantages, and I do believe Microsoft is working at getting better each day.

Pros: - Pretty clean interface - Skype for Business is pretty great - Each app works fairly well (not 100% all the time) with the other apps; e.g. Outlook 365 with Word or PPT 365. - They are constantly adding in new features* (see Cons) - Ease of use on finding and connecting (built in Skype IM feature) with employees via directory and mail. When you search for someone it pulls up their 'card' and you have a lot of action options, plus you can see their info such as location, phone number, etc...

Cons: - Logs me out on a regular basis - They change layout and features during the day fairly consistently w/o notification to users - Do not follow a lot of standard SaaS features, procedures and layout design. This makes it hard to learn new layouts, and understand their 'software logic'.

I have been a user of Microsoft Word, Excel, Powerpoint and others since they were introduced.

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was dubious when Microsoft introduced Office 365 with an annual license fee. Previously, however, as a Macintosh user, I often had to wait for (literally) years between versions of Office, and often new versions for the PC (designed to run on Windows, another Microsoft product) would be released much earlier. Well into my second year on Office 365, I feel that Microsoft has priced Office 365 fairly, and I really like the fact that Microsoft Updates (which I have configured to show up automatically as soon as they are available) are released very regularly, often addressing important issues like data security. I am happy with the current versions of Word and Excel, both of which I use nearly every day, as well as Powerpoint, which I use regularly.

Cons: There are some pieces of Office 365 that I do not and will not use (such as Outlook, since I use Apple Mail, which is integrated with other Apple functions). I wish that I could eliminate those parts that I do not need and pay a lower fee to get a license for those that I do use.

Overall: Microsoft Office is essential if you are in business in this day and age. I like the reasonable annual fee (with frequent updates included), as opposed to paying much higher fees every few years (with no updates in the interim).

Easy to setup and manage

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office 365 comes with an array of extras depending upon which license you purchase. Rather that be your basic Office suite, SharePoint for your companies intranet, or OneDrive for all your personal backups. Office 365 is easy to use. Office 365 comes with a lot of safety features as well. You can setup alerts to notify you of any changes (email forwarding, password changes, and admin privileges). You can also setup shared mailboxes and calendars very easily. I have experience in both hybrid and online environments of Office 365 and it is very easy to manage after being on Exchange for so long. It is also easy to setup users and apply licenses.

Cons: Office 365 can have some difficulties to it. Hybrid environments rely heavily on the Exchange server and Office 365 does not prioritize itself over the two. You should have an IT team who understands PowerShell because its a powerful tool and it will make managing the software much easier. Outlook 2016 is the preferred version for Office 365 subscribers, so updating Office will most likely happen.

Great Office Software for Small Business

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Office 365 depending on the subscription you have with Microsoft can be invaluable at times. The positives with subscription I have is a) Word - Great for documenting, letter, resume etc. b) Powerpoint - Great for making presentations c) Publisher - Allows one to make brochures, business cards, and other material for marketing & printout d) Excel - typical spreadsheet for data keeping e) Outlook - great for personal business laptops to make emails within your business and outside.

The positive side to most of these office products is office 365 can synchronize with your home computer if need be.

The ease of using office 365 depends on the frequency of usage. To the first time user, it can seem intimidating but I would rate it as user friendly. If you make a mistake, you can always ctrl + z and it will undo the mistake. Also on work it periodically auto saves if your computer crashes so you are able to pick up mostly where you left off.

Cons: The downside to office 365 can be the cost. It is a subscription based product so if your subscription runs out, can't pay, or profit is not up enough, then that can be a problem. Again it depends on your business & budget.

A bit clunky but still a great overall value

Apr 17, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall value simply can't be beat

Cons: A few kwerks here and there but overall getting better every month.

Overall: Office 365 for Business has a TON of features and is a great place to start for small businesses. If you need lots of shared file space and the full suite of Office tools, this is hard to beat from a cost for value lens. You see, most firms need to buy Office for their PCs or Macs ... well, with Office 365, you get that PLUS tons of cloud services including a full web-based and mobile based version of all Office tools. Also, each person gets 1TB of cloud file space. Yup, you read that correct, 1 terabyte per person. You also get SharePoint in the cloud, DNS, Exchange Email, etc etc ...
Again, you are going to spend the money on the Office tools, go with Office 365 instead since you get so much more for virtually the same cost.
Now, the downside some of the cloud services are a little clunky at times. We had to get used to a few Kwerks here and there. Customer service is super responsive so they kept us on-track. Microsoft is pouring a lot of effort into Office 365 as it is clearly a strategic platform. Everything is going to the cloud and they have a nice hybrid cloud & installed (PC, Mac, Mobile) model that works well .
Bottom line, nothing beats the overall value you get - do the $$ math before you pick a solution and you'll see what I mean.

Recommendations to other buyers: Be sure to do the math before you pick an office platform and/or before you buy packaged installed software. Office 365 is packed with tons of software and cloud services and is an amazing value.

Capterra-loader

I have always been a faithful user of Office 365, but twice has crashed without any reason

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have always liked that it has tools that are fed online as templates, images, among others. Also the possibility of adding complements very useful as the reference with Mendeley, eliminating the arduous task of generating references. In general Office 365 contains all the necessary software to make presentations, documents and calculations in a practical and easy way, and with business quality.

Cons: The biggest problem I have had with office 365 is that for 1 year, after doing the updates, several softwares such as word and power point, crashed irretrievably, even after uninstalling the application. It was very tedious to repair this problem. Another problem that identifies is that there are shortcuts that modify some visual things and I have had to search in online forums how to reconfigure the aspect of the software.

Overall: The biggest benefit is that Office 365 is available free with collaborative programs between Universities and Microsoft, and is the preferred product to generate research reports, thesis works and everything that is normally done in the University.

I like some of the functions of the software and not others

Aug 01, 2018
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the email functionality of this software . I like that I am able to easily sort my emails that the way it set up is easy to see my emails and then I can change my view so that I can see them in a way I would like to see them

Cons: Setting up appointments on the software is difficult and that's putting it lightly . First of all you have to be in your own calendar or when you set up an appointment or a meeting then it gives you an error saying that because you're not in the correct calendar it won't track replies to your meeting request . That is a big pain is going to limit you to that then you should be able to select the proper calendar at the beginning when you first set up a meeting at the end after you've already typed in all the information. There's nowhere that you can save a meeting and go back in and adjusted like you can email draft . This function would make it much easier to set up meetings

Overall: I use it successfully on a daily basis to receive reply and store emails. I also used to set up meetings for multiple bosses

Capterra-loader

Contains all necessary software for work related projects!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Office 365 contains all the essential tools needed for almost everything work related you can encounter. Outlook for email, Word for reports, Excel for spreadsheets and data, and PowerPoint for presentations. You'll gain more apps and software depending on the package you purchase. Office has been used by many companies and businesses so compatibility issues are rare. The software is also easy to use and navigate. Sharing within your business is also even easier when using Office 365 and it's ability to link employees together.

Cons: I wasn't crazy about the shift to a monthly subscription from the one-time cost but honestly the price didn't change much. Some functionality of adding "internet pictures" and "web videos" in PowerPoint has gotten more difficult or non-existent. Adding internet-linked videos and watching them from the presentation helped maintain the flow and reduced the risk of the running into issues while leaving the presentation and opening up an internet browser.

Capterra-loader

Good alternatives to Skype for Business

May 10, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Group chat and document sharing is most admirable thing one can have. Mobile application do the job well and keep you connected. Calling services is nice feature as long as it is working fine. Group admins can add multiple team members in group and restrict them accordingly. Plug-ins type add-ins can including multiple features in product. You can send as bigger document as much you want and unlike Skype for business, I never found any characters limitation in messages. Formatting consistency is really nice: you can copy Excel data, png or any other type of data to send to other user, your format will remain same which is really a best feature.

Cons: Interface and user experience is really poor. It should be more interactive. Call feature is really bug and most of the time doesn't connect to end user and lagging. Plug-ins are good to have but extremely difficult. There should be hands-on videos posted to find the way of it use.

Alters system should be good. Mobile app sometimes stop working in backfround and you have to manually start it to sync with updated chats.

Overall: We are set of big team so it helps us collaborate with each other.

Office is still "the standard" for a reason

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office, in general, has always been good, but Office 365 is excellent. Between hosted Exchange that's always good to go and constant product updates to the Office suite as a whole I can't complain. Also the pricing model for simply licensing users by the month as needed is so much better than just paying a huge upfront cost to purchase a license directly.

Cons: OMG please stop with the billion new 'features' constantly. Ever time I turn around there's another Yammer/Delve/Sway/StaffHub/Stream thing coming out. I'm not saying nothing besides the traditional Office suite is useful (absolutely love Teams), but it seems that a) there's so much so fast it's hard to keep up and b) I question whether some of this stuff is really needed or not. Delve much lately? Yeah, me either. I certainly haven't Swayed. Not sure my Staff needs a Hub, but maybe they do and you're just killing us with so much rubbish no one even tries to really keep up with 100% of what you're putting out anymore.

Capterra-loader

I have supplied this product to clients and I have also used it as a regular user

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to obtain a series of tools that allow for the rapid provisioning of corporate email as an online exchange, a powerful collaboration tool such as online sharepoint, unified communications with skype for business, among others. To be able to stock all of these tools on your own servers, you would require a fairly large infrastructure as well as a highly qualified staff to install each of them, these things simply simplify them with office 365 and you will not need to have that broad infrastructure because all this it is software as a service, your staff can quickly learn how to manage these services in the cloud. There are a variety of plans to suit the needs of each company according to its size and the products it needs.

Cons: Being a service in the cloud depends completely on the internet, so it is necessary that your internet must be in optimal operating conditions and have an acceptable speed. There are tools that help you measure the capabilities of a possible acquisition of office 365 with respect to the current platform of internet capacity, which can help in making decisions.

Overall: Get business productivity tools in a matter of seconds.
Sharepoint online which is one of the products that come in the office 365 allows you to collaborate among the people of your organization, you can create an intranet that allows you to spread the information throughout the organization, the storage capacities depending on the plan are broad, what allows to take a document management in an efficient and effective way, managing to store the information in a safe, organized and ready for consumption

Office 365 is our trusted server. Relatively cheap for what you get.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Anyone can be a server Admin with this. Low cost, and allows for a lot of storage space. Offers a lot of apps that your team, big or small can use.

This tool allows your team to easily work at home, and on the go. Offering OneDrive and Sharepoint, it makes data saving secure, sometimes even more secure than a private server.

This is a fantastic tool for startups that do not have a lot of money to spare, and especially for startups where staff use personal computers.

Cons: The cons start with larger teams. It gets harder to manage and you will need multiple admins. For some reason the admin page gets also slower with more users, which can be a pain.

The security and compliance tool is great as it tells you where your organisation's data security might fall short. However, the security score is broken, and has been broken since launch. I hope they fix this in the future as feedback on security improvement after initiatives are taken can be very helpful.

Overall: Office 365 is our bread and butter. We use it on a daily basis and it is very user friendly. Microsoft includes their whole arsenal of office tool within this, fulfilling every basic need for work out there.

Overall still an excellent product, more customer support would be nice.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most the ability to work with all of the office tool and applications that are included with the office in a cloud-based/online setting. This allows me to sign into essentially "my" office easily and allows for an easy way for me to work across different computers while maintaining my MS office preferences.

Cons: What I like least is not necessarily inherent issues with the software, but with the Microsoft customer support for this software. Microsoft does not seem to respond well to customer inquiries and Microsoft representatives behave as if they have answered questions and resolved issues when in fact they have not. Instead of pretending to give solutions to software issues and claiming that the issue is resolved, they should openly admit that the issue s legitimate and they will work on a patch or solution to the issue. No one expects an application to be perfect, so there is no sense in Microsoft customer service behaving like they have a flawless product.

Huge package of software, that gets more powerful every year

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's the industry standard so there is never any problem sharing files with others, and the collaboration tools through Sharepoint are easy to use. Suspect I've only scratched the surface of what it does and still haven't tried some of the software within the bundle. I particularly like Onenote and how it synchronises my to do list on all my devices.

Cons: Each edition gets more complex, and often loses or hides useful tools from previous editions. For instance locking columns and rows on Excel was far easier on previous version as there was a little dragger- but for some unknown reason this has been removed and you have to freeze rows, which isn't as easy or work as well. Similarly doing graphs in Excel was really easy., as you could highlight the data you wanted to use. Now adding extra rows to data is complicated and I've ended up creating a new graph instead.
Would be great if Microsoft had option for basic view which only had the most used tools and an expert view.

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Office 365 contains all the essential tools that every business need to have

Aug 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First off, it is simple to setup and reset-up Office 365. I like the fact that this platform has a slick design and perfect interface that get customized to suit the needs of any organization. Since Office 365 is a cloud-based version, you can access business documents from anywhere, provided there is a stable cloud computing. Additionally, I like that Office 365 has all the critical tools that businesses need most, all the way from PowerPoint, Excel, Publisher, and OneNote. Last but not least, this platform is what keeps my business moving sine it integrates with other Microsoft services such as Dynamics 365.

Cons: My only issue is about pricing. Office 365 would be the best platform that everyone need for home, education, and work if they cut short on the total cost of acquiring a genuine cloud-based version.

Overall: We have been able to offer perfect word texts for emails via Office 365, mainly Word. Personally, Excel help me to carry out some calculations at workplace.

Capterra-loader

Microsoft Office 365 is my document-management center...period.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MS Office has always been kid on the block with the most toys, and Office 365 just continues on with that. If you have a need for a task, Office365 has you covered. My daily workload might consist of opening a Word document to start outlining my thoughts. Excel keeps my numeric facts just that, factual. And once I start to see I need a breakdown of a given scenario, Visio has the tools for me. What I end up with is a nicely wrapped up bucket from which I can create a presentation.

Cons: Microsoft has always had a bad rap, MS Office was no different, and Office 365 no different still. Yet in all of this, Windows and Office still wear the crown. So if you're a sensitive kind, that may be the only Con.

Overall: I don't want to have to use 7 different apps to create a presentation, and I don't want to have to mess around under the hood during the day. Office 365 just works! Combine that with cloud access, and cross-device access, and there is no doubt that Office 365 is the next evolution in office document management

Office 365 is the cloud-based version of the classic Office suite, which can be used also on prem

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We introduced Office 365 to replace Office 2013 mainly for licensing reasons. In fact Office 365 offers a user-based licensing model which is - for business like ours and in the era of multi-device experience - a must in terms of costs. Since each user consumes 'office' on more devices (pc, smartphone, notebook), this licensing model covers them all with one license. The software itself is the classic-high quality office suite we all have gotten to know over the years and it gets better from each release to the next one. highly recommended. Alternatives barely exist.

Cons: In order to set it up the way we wanted it (on prem), it is necessary to integrate active directory with azure , in order to have licenses activated. This is easier said than done, and needs some good consultant in order to have it done smoothly and without much hassle. the Azure integration works, and is quite stable, although I have already been in some hairy situations when troubleshooting certain user accounts which were not properly synched. Complexity is just round the corner.

Overall: State of the art Office suite, which needs no presentation since it is the undiscussed market leader. in the 365 flavor we found the benefit of the user-based license model, which is the best fit for our business needs in times of multi-device per user.

Microsoft is Still a Dinosaur

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I struggled with this platform for almost 2.5 years. Support was spotty. I was primarily interesting in their Access database. Nothing but connection problems, from the back end (exporting data) and then the straw that broke the camel's back, on the front end. I was spending more time trying to figure out workarounds for the things it could not do, rather than building my application. Choosing and paying your membership was enormously complicated. I had to call their technical support to get through it and it took 30 minutes one time! The question becomes, why pay for this. Microsoft is trying to change their software model to a subscription service and it is not working. I finally canceled and moved on in disgust.

Pros: No pros whatsoever. It was a big waste of time for me.

Cons: Complicated membership tiers that need the help of technical support to move through. Outdated database platform in MS Access. Poor technical support (contractors...Microsoft does not mess with this directly unless there is a real issue).

Recommendations to other buyers: Move on. If you are looking for a database, there are better online solutions out there. There are also better online collaboration sites.

I love Office 365, and if fully utilized, it's an incredible value.

Jul 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It mostly has everything you would want in a full-service office suite of applications. Their support has always been excellent & fast, with very few language barriers. From an IT administrative view, I love the cloud management aspect of our company's users and integration with our local services. Microsoft seems to really pay attention to what their customer's emerging expectations will be and are constantly improving & adding to their resources.

Cons: I have used O365 since 2013 and their subscription can change year-to-year leaving you scrambling to pick up another subscription if you want to keep a service (looking at you Access). They can be a little costly, but not too much considering what they provide and the security that comes with that. Also, nailing down the subscription model for a small business can be a little tricky.

Overall: Moving the infrastructure to the O365 cloud has relieved a ton of IT headaches, especially for a small to mid-size business.

Excellent platform, constantly being updated, great for teams

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I work in higher education and all of my employers to date have provided access to Office 365 as the primary productivity suite. The suite has really grown on me, though I still tend to use Microsoft products offline and gravitate toward Google products for online collaboration. The Office 365 suite has made tremendous progress over the years and the immense capabilities of the desktop versions are beginning to show up online as well. I have used most of the tools on both platforms.

Cons: The one tool I wish was improved the most is Microsoft Outlook online. The web version of the e-mail client is seriously flawed. The search is terrible and the speed leaves a lot to be desired. And this is a serious flaw.

Overall: There's really no competition out there for Microsoft Office as a desktop productivity suite. Office 365 gets you the latest and greatest from Microsoft in this context. The online versions are still far behind their desktop counterparts, but they are slowly getting there.

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Complete software for the professional

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software is the variety of programs that compose it, word processor, spreadsheets, emails, database, publications and presentations. Also, I like that the programs can interact with each other easily. I like that the commands are easy to visualize and I can find them quickly in each of the programs. They have a help system that is very complete.

Cons: What I like least about this software is that you can have the information that is used in the cloud, but it does not indicate how they protect the information that I want to be confidential. I feel that this information can be vulnerable motivated to possible massive attacks to the servants of the network, simply to download files, it is a situation that puts in risk the privacy of my information.

Overall: I have as benefits that I can prepare any documents, spreadsheets and mail in a professional manner, in a very simple, intuitive way and with a basic knowledge about what I want to do to show my patients.

A simple tool with every necessary function built in it.

Aug 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It lets you collaborate with everything in no time. Everything that you need, from emails to chats, from calendars to assignment planners, all in a single shot. A single annual installment is enough for the whole lot. Every time we do or share projects or works, a backup is always generated letting you access them even if the original ones get deleted. Also, they prove to be highly secured in nature. Since they are also available online, it lets you access the data from anywhere.

Cons: At certain times, a need of restarting the program emerges when the access to your data gets altered. There is no option for editing the comments posted. It may literally take hours to process during updates. They turn out to be more time consuming than expected. Also, the update notification tends to appear only when in middle of some operations in any of their apps. This can cause a lot of frustration for the users.

MS Office 365 is really versatile and multi functional. It is a very reliable suite of software.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The things I really like about Office 365 is that it is web based and accessible from anywhere. The mobile versions on my Android phone are great. I have Outlook Mail, Word, Excel and the Admin Portal. I can handle my work needs from the road quite well with just my phone or a web browser if needed. Everything integrates with the full computer programs since it all communicates with MS servers.

Cons: What I like least about this software is the cost. When you want the best, you pay for the best. Sure, all the little add-on pieces of software are priced reasonable, but when you build up all the functions you need for each user and then multiply by X number of users in your company it then can get expensive. Setting up automated billing is easy though, so that helps. Also, I don't like how Microsoft is really the only game in town for this level of software. I feel kind of stuck using them.