--- title: "Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/227157/Microsoft-365/" page_type: "product" language: "en" --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,150 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Frequent glitches and crashes Costly subscription model Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.microsoft.com/&name=Microsoft 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,150) VS. [4.6 (6,102)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (14,026) Ease Of Use 4.5 (29,091) Value For Money 4.3 (10,327) Value For Money 4.3 (20,647) Customer Service 4.3 (9,268) Customer Service 4.4 (18,679) ## Microsoft 365 alternatives [4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (9,467)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 solves fragmented document work, version confusion, manual file sharing, and delays in reporting, presentations, and team communication. It gives staff one place to create spreadsheets, reports, meeting notes, and slides, then co-edit and access them anywhere. Office teams, educators, students, project managers, and distributed departments benefit most. Answer based on 5724 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 benefits business owners, executives, and office managers who need reliable communication, document creation, and team coordination across daily operations. Project managers, IT teams, developers, educators, and students use it for collaboration, file sharing, scheduling, classroom work, and maintaining productivity across distributed teams and devices. Answer based on 13941 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations, but reviewer use skews to small businesses at 63%. Its strongest industry presence is Information Technology and Services at 8%, followed by Education Management and Computer Software at 6% each. Answer based on 14118 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes core office apps such as Word, Excel, PowerPoint, and Outlook for document creation, spreadsheets, presentations, and email. Differentiating features include Teams for chat and video conferencing, OneDrive for cloud storage and file sharing, plus real-time co-authoring, version control, and calendar syncing across devices. Answer based on 3866 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, with Personal at 9.99 monthly, Family at 12.99, Apps for Business at 8.25, Standard at 12.5, and Premium at 22. A one-month free trial is available. Reviewers like the bundled apps and flexible billing, but some find subscription-only pricing and paying for unused apps expensive. Answer based on 2974 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with Google Drive, Gmail, Google Sheets, Slack, and Zoom Workplace, while also connecting closely with Microsoft apps including Teams, SharePoint, and OneDrive. It connects to 10 third-party tools and platforms overall, covering file storage, communication, collaboration, and productivity workflows. Answer based on 5897 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is usually quick to onboard for teams already familiar with Word, Excel, Outlook, and PowerPoint, and many reviewers say basic users adapt with minimal training. New users, admins, and teams using advanced features need more time. Training support mainly includes videos, plus online help pages, tutorials, and documentation. Answer based on 1066 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and persistent in resolving issues, but experiences vary: some report long waits, transfers, inconsistent handling of complex cases, and relying on forums or self-service resources. Answer based on 977 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 uses data and email encryption, multi-factor authentication, spam filtering, permissions controls, retention and automatic deletion policies, centralized user and license management, and regular security updates. It also helps prevent data loss and unauthorized access. Some reviewers note phishing protection, password syncing, and external-sharing permissions can be frustrating or inconsistent. Answer based on 936 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1126 Most reviewers describe presentations and spreadsheets as robust, enabling efficient creation of reports, slides, and data analysis. Edward M. General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Frequent glitches and crashes 64% negative reviews out of 1565 Most reviewers report bugs and issues such as unexpected crashes, syncing errors, and formatting problems disrupt workflow and reliability. Comprehensive academic toolkit 96% positive reviews out of 756 Most reviewers indicate school and student use is highly effective, with included apps supporting assignments, collaboration, and organization. Nasywa A. Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Costly subscription model 51% negative reviews out of 843 Some reviewers feel the subscription model is expensive, confusing, and less appealing than previous one-time purchase options. Corey M. Senior Systems Engineer, 1,001 - 5,000 employees. "Tiered subscriptions are annoying, as are the egregious prices that correspond to the tiers." Essential for daily productivity 97% positive reviews out of 435 Most reviewers find daily use of Microsoft 365 indispensable, citing its integrated tools streamline routine business and personal tasks. Keira N. Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Slow performance and lag 77% negative reviews out of 659 Most reviewers find performance and speed problematic, experiencing lag, slow loading, and delays, especially with large files or weak connections. Kate L. Sales, 11 - 50 employees. "Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to." ## Features AI summary Based on 31,543 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**48%**) Microsoft 365 supports all three of the features reviewers value most: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities give teams a secure place to store files, keep documents organized and accessible, and share information across users more easily, helping businesses maintain control over content while improving day-to-day collaboration. Secure Data Storage 4.6 (720) 74.58% of 720 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (2,366) 68.01% of 2366 reviewers that rated this feature as important or highly important Microsoft 365 gives you flexible, secure cloud storage through OneDrive and SharePoint, letting you access, organize, and sync files across devices. Reviewers appreciate the easy access from anywhere, robust organization, and seamless syncing, though some mention storage limits and offline access issues. File Sharing 4.5 (1,876) 65.57% of 1876 reviewers that rated this feature as important or highly important Microsoft 365 offers simple, secure file sharing via OneDrive, SharePoint, Teams, and Outlook. Users think sharing is fast, permissions are customizable, and real-time collaboration is smooth. Integration with other Microsoft apps is valued, though some find permission settings confusing or segmented. Mobile Access 4.5 (871) 55.11% of 871 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.5 (1,950) 62.00% of 1950 reviewers that rated this feature as important or highly important It helps you work with others in real time using Teams, SharePoint, and co-authoring in Office apps. Reviewers indicate real-time editing, chat, and file sharing improve teamwork and productivity. Some users report occasional lag or confusion when multiple people edit simultaneously. Calendar Management 4.6 (739) 70.64% of 739 reviewers that rated this feature as important or highly important You can efficiently manage meetings, appointments, and reminders across devices with Outlook and Teams. Reviewers appreciate shared calendars, scheduling, and integration with Google Calendar. Some users say editing events or managing multiple calendars can be cumbersome, but overall organization is improved. Microsoft 365 83 features An @mention is a way to tag or notify a specific person about a message/post Track and document all activities across devices, networks, and other systems Stored list of contacts and groups Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Create, update, and manage bookings, itineraries, and reservations Group collaboration to solve ideas in a productive and concentrated manner. You can efficiently manage meetings, appointments, and reminders across devices with Outlook and Teams. Reviewers appreciate shared calendars, scheduling, and integration with Google Calendar. Some users say editing events or managing multiple calendars can be cumbersome, but overall organization is improved. Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system It helps you work with others in real time using Teams, SharePoint, and co-authoring in Office apps. Reviewers indicate real-time editing, chat, and file sharing improve teamwork and productivity. Some users report occasional lag or confusion when multiple people edit simultaneously. Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document With this capability, you can organize, track, and control documents using tools like SharePoint and OneDrive. Reviewers appreciate version control, easy retrieval, and permission management, noting it boosts productivity and security. Some mention setup can be complex and records management is limited. Microsoft 365 gives you flexible, secure cloud storage through OneDrive and SharePoint, letting you access, organize, and sync files across devices. Reviewers appreciate the easy access from anywhere, robust organization, and seamless syncing, though some mention storage limits and offline access issues. Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Convert data into a code for security Schedule and manage the logistics of activities and other gatherings Convert files to a different format Create, save, and store files Microsoft 365 offers simple, secure file sharing via OneDrive, SharePoint, Teams, and Outlook. Users think sharing is fast, permissions are customizable, and real-time collaboration is smooth. Integration with other Microsoft apps is valued, though some find permission settings confusing or segmented. Move files across different systems or networks Search for specific words or phrases within a document or database Edit, touch up, and convert images for publishing Organize, prioritize, and manage incoming communications Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple languages Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Ability to handle several projects simultaneously Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Share and present designs Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is A digital list of items that need to be completed Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.6 (13,994) 4.6 Based on 13,994 reviews ## Pricing Value for money 4.3 (10327) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,327) 4.3 Based on 10,327 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9268) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,268) 4.3 Based on 9,268 reviews ## User reviews Overall rating 4.6 Based on 14,150 reviews Filter by rating 5(9999) 4(3489) 3(532) 2(69) 1(61) Mentioned topic Sorted by most recent KE Karen E. Manufacturing Engineer Telecommunications ### "Everything in one place to everyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 3, 2026 It has been positive, I think that you can learn a lot through all its tools as well as to colaborate with multiple teams through them, Pros Everything in one single place: Documents, conferences, applications, email, calendar. Best platform for companies. Cons Access it's complicated if you try to join from a corporative account, sometimes it gets too restrictive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Human Resources Business Partner Financial Services ### "Microsoft 365 Review 2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 I've used Microsoft 365 since I was in high school, through college, through grad school, and now at my organization. Co-pilot has been a game changer as well. Pros The features and the functionality. It hooks into Microsoft Teams, calendar management, etc. All the features needed for an HR department. Cons Nothing that I like least about it. I use these products every day and have for many years. Nothing bad to note. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Emily G. Finance Coordinator Legal Services ### "Love the connectivity of all applications" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 31, 2026 Pros I love products that all seamlessly connect and talk to each out and Microsoft 365 is one of those products. One drive for file sharing and accessing documents is one of the best around. I love that I can access it directly from my desktop application and save everything online in the cloud. Cons Some microsoft products do take some time to learn and get used to especially coming from Google products. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) My current workplace utilizes Microsoft 365 products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Melissa R. Designer Arts and Crafts ### "Essential Productivity Suite with Excellent Cloud Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 28, 2026 My overall experience has been highly positive as it serves as the backbone for my daily document management and communications. It offers unmatched feature depth and reliability for both personal and professional tasks, making the subscription cost well worth it for the sheer utility provided. Pros The cloud synchronization across all devices is completely seamless. Having Word, Excel, and OneDrive connected means I can switch from my phone to my laptop without losing any progress or worrying about saving files manually. Cons The interface can feel quite bloated and heavy, which occasionally causes slowdowns on older hardware. The subscription model also adds up over time compared to one-time purchase alternatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Fernando G. Talent Acquisition Architecture & Planning ### "Powerful but complex platform!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 27, 2026 Pros Strong security, access controls, and administrative features are valuable for business use and collaboration features as microsoft Teams and SharePoint. Cons Microsoft 365 licensing costs can become significant, especially for larger organizations with many users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Pritam P. Early Childhood Educator Education Management ### "It’s an essential toolkit, but the licensing costs add up pretty fast." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2026 It's the backbone of how we operate daily. Could I find cheaper alternatives for individual pieces? Sure. But having everything connected and knowing our clients can open what we send them without format disasters makes it worth the cost. For a small business trying to look professional and stay organized, it does the job without making us hire IT help. Pros We run everything through this, email, shared drives, Teams for client calls. Excel handles our financial models and budgets without crashing like Google Sheets did. The ability to co-edit proposals in Word while on a call saves us hours. OneDrive keeps our contracts and project files accessible whether I'm at my desk or meeting clients offsite. Integration between apps means I'm not constantly switching platforms or dealing with compatibility issues. Cons The subscription costs add up quickly when you're managing a small team and watching every dollar. Some features we pay for never get touched, but you can't really downgrade without losing things you actually need. Updates occasionally move buttons around or change workflows without warning, which is annoying when you're in the middle of closing a deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nour S. CEO and designer Alternative Medicine ### "Microsoft 365 amazing review ! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2026 It was very nice I used Microsoft word to build ready built templates in my computer portal and it was a nice experience building a cover letter and a resume through inbuilt resumes in word Pros I liked everything about the Microsoft 365 and I didn’t dislike anything because it was all an amazing platform Cons I disliked the use of excel basically cause I dislike using excel for files I feel like another platform for excel spreadsheet could be used instead of this system called the excel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alejandra S. PhD Student Research ### "Reliable tool for everyday work" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 20, 2026 Very positive! It is a reliable and practical solution for both individual and professional use. The apps work well together. Pros File sharing and collaboration are simple, and being able to access documents from my phone with the latest version that I did on my pc is very useful ! Cons The main contra for me is the price. It can feel a bit expensive, especially if you don't use all the apps included in the package Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Monica P. Lead Pastor Non-Profit Organization Management ### "Microsoft 365 Great Value for Non-Profits" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 20, 2026 We use Microsoft 365, primarily Word, for our pastoral and teaching staff. It has been very cost effective for a non-profit to be able to have multiple users on a license. Pros Being able to provide multiple user licensing, mostly for using Word, has been our main focus. For most of our staff, Word is the primary program used for most of the work day. The Microsoft App is also an excellent feature for users needing to transfer documents for use on digital devices; the ability to maintain the formatting and even edit with the same formatting capabilities in the app is awesome. Cons The Authenticator App function requiring 2-factor authentication when logging into a device. No other safety login requires holding 2 devices in hand in order to get access to one of them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Ahcene S. Assistant Direction Higher Education ### "La suite Microsoft " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 18, 2026 Pros Il fournit word, le meilleur des logiciels de documents, excel pour calculs des donnees et faire des présentations avec powerpoint. Cons Le prix de la licence qui est exorbitant, le manque de fonctionnalités dans la version web des outils comme word et excel et les demandes agaçantes de mises a jour. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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