--- title: "Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/227157/Microsoft-365/" page_type: "product" language: "en" --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,167 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Frequent glitches and crashes Costly subscription model Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,167) VS. [4.6 (6,118)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (14,043) Ease Of Use 4.5 (29,137) Value For Money 4.3 (10,343) Value For Money 4.3 (20,688) Customer Service 4.3 (9,283) Customer Service 4.4 (18,720) ## Microsoft 365 alternatives Highest Rated [4.7 (9,498)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (3,041)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (5,316)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 solves disconnected office workflows by combining document creation, spreadsheet analysis, presentations, email, file storage, and real-time collaboration in one system. It reduces version confusion, lost files, manual sharing, and delays when working remotely. Office staff, students, educators, project teams, and small business managers benefit most. Answer based on 5730 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 is most used by business owners, executives, office managers, educators, students, and IT or project teams that need everyday productivity and collaboration. Leaders use it for communication and document oversight, educators and students for coursework, and technical and operations staff for file sharing, scheduling, reporting, and project coordination. Answer based on 13976 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is built mainly for small businesses, which make up 63% of reviewers, and it is used most in Information Technology and Services at 8%. It also serves enterprise organizations, professionals, students, and home users, with additional concentration in Education Management and Computer Software at 6% each. Answer based on 14153 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes core office apps like Word, Excel, PowerPoint, and Outlook for document creation, spreadsheets, presentations, and email. Differentiator features include Teams for chat and video conferencing, plus OneDrive and SharePoint for file sharing, document management, real-time co-authoring, version control, and cross-device access. Answer based on 3867 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, with a one-month free trial. Other plans include Apps for Business at 8.25, Business Standard at 12.5, Business Premium at 22, Personal at 9.99, and Family at 12.99. Reviewers like the flexible monthly or annual billing, but some find the subscription-only bundles costly versus free alternatives. Answer based on 2977 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with 10 third-party tools and platforms, including Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, OneDrive, Microsoft Teams, Microsoft SharePoint, and Microsoft OneNote. It also connects with Google Drive and Gmail, covering document creation, email, collaboration, and cloud file storage. Answer based on 5864 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is usually quick to onboard for teams already familiar with Word, Excel, Outlook, or PowerPoint, and many reviewers say basic use needs little formal training. It offers video tutorials, while beginners, nontechnical users, and admins often need more time to learn advanced features, settings, and app differences. Answer based on 1067 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, thorough, and effective at resolving issues, but experiences vary: some report long waits, transfers, inconsistent handling of complex cases, and a reliance on self-service resources. Answer based on 977 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 uses data and email encryption, multi-factor authentication, password reset and recovery options, permissions controls in SharePoint, and centralized user, license, group, and device login management through Azure AD and admin tools. Reviewers also note phishing protection can be weak, external sharing permissions can feel restrictive, and authentication steps may be cumbersome. Answer based on 938 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1126 Most reviewers describe presentations and spreadsheets as robust, enabling efficient creation of reports, slides, and data analysis. Edward M. General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Frequent glitches and crashes 64% negative reviews out of 1565 Most reviewers report bugs and issues such as unexpected crashes, syncing errors, and formatting problems disrupt workflow and reliability. Comprehensive academic toolkit 96% positive reviews out of 756 Most reviewers indicate school and student use is highly effective, with included apps supporting assignments, collaboration, and organization. Nasywa A. Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Costly subscription model 51% negative reviews out of 843 Some reviewers feel the subscription model is expensive, confusing, and less appealing than previous one-time purchase options. Corey M. Senior Systems Engineer, 1,001 - 5,000 employees. "Tiered subscriptions are annoying, as are the egregious prices that correspond to the tiers." Essential for daily productivity 97% positive reviews out of 435 Most reviewers find daily use of Microsoft 365 indispensable, citing its integrated tools streamline routine business and personal tasks. Keira N. Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Slow performance and lag 77% negative reviews out of 659 Most reviewers find performance and speed problematic, experiencing lag, slow loading, and delays, especially with large files or weak connections. Kate L. Sales, 11 - 50 employees. "Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to." ## Features AI summary Based on 32,025 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) Microsoft 365 supports all three features that reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities give teams a secure place to store files, keep documents organized and accessible, and share information easily across users, helping businesses protect important content while improving day-to-day collaboration. Secure Data Storage 4.6 (725) 74.76% of 725 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (2,372) 68.09% of 2372 reviewers that rated this feature as important or highly important Microsoft 365 gives you flexible, secure cloud storage through OneDrive and SharePoint, letting you access, organize, and sync files across devices. Reviewers appreciate the easy access from anywhere, robust organization, and seamless syncing, though some mention storage limits and offline access issues. File Sharing 4.5 (1,881) 65.60% of 1881 reviewers that rated this feature as important or highly important Microsoft 365 offers simple, secure file sharing via OneDrive, SharePoint, Teams, and Outlook. Users think sharing is fast, permissions are customizable, and real-time collaboration is smooth. Integration with other Microsoft apps is valued, though some find permission settings confusing or segmented. Mobile Access 4.5 (871) 55.11% of 871 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.5 (1,957) 62.14% of 1957 reviewers that rated this feature as important or highly important It helps you work with others in real time using Teams, SharePoint, and co-authoring in Office apps. Reviewers indicate real-time editing, chat, and file sharing improve teamwork and productivity. Some users report occasional lag or confusion when multiple people edit simultaneously. Calendar Management 4.6 (743) 70.66% of 743 reviewers that rated this feature as important or highly important You can efficiently manage meetings, appointments, and reminders across devices with Outlook and Teams. Reviewers appreciate shared calendars, scheduling, and integration with Google Calendar. Some users say editing events or managing multiple calendars can be cumbersome, but overall organization is improved. Microsoft 365 83 features An @mention is a way to tag or notify a specific person about a message/post Track and document all activities across devices, networks, and other systems Stored list of contacts and groups Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Create, update, and manage bookings, itineraries, and reservations Group collaboration to solve ideas in a productive and concentrated manner. You can efficiently manage meetings, appointments, and reminders across devices with Outlook and Teams. Reviewers appreciate shared calendars, scheduling, and integration with Google Calendar. Some users say editing events or managing multiple calendars can be cumbersome, but overall organization is improved. Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system It helps you work with others in real time using Teams, SharePoint, and co-authoring in Office apps. Reviewers indicate real-time editing, chat, and file sharing improve teamwork and productivity. Some users report occasional lag or confusion when multiple people edit simultaneously. Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document With this capability, you can organize, track, and control documents using tools like SharePoint and OneDrive. Reviewers appreciate version control, easy retrieval, and permission management, noting it boosts productivity and security. Some mention setup can be complex and records management is limited. Microsoft 365 gives you flexible, secure cloud storage through OneDrive and SharePoint, letting you access, organize, and sync files across devices. Reviewers appreciate the easy access from anywhere, robust organization, and seamless syncing, though some mention storage limits and offline access issues. Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Convert data into a code for security Schedule and manage the logistics of activities and other gatherings Convert files to a different format Create, save, and store files Microsoft 365 offers simple, secure file sharing via OneDrive, SharePoint, Teams, and Outlook. Users think sharing is fast, permissions are customizable, and real-time collaboration is smooth. Integration with other Microsoft apps is valued, though some find permission settings confusing or segmented. Move files across different systems or networks Search for specific words or phrases within a document or database Edit, touch up, and convert images for publishing Organize, prioritize, and manage incoming communications Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple languages Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Ability to handle several projects simultaneously Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Share and present designs Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is A digital list of items that need to be completed Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.6 (14,011) 4.6 Based on 14,011 reviews ## Pricing Value for money 4.3 (10343) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,343) 4.3 Based on 10,343 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9283) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,283) 4.3 Based on 9,283 reviews ## User reviews Overall rating 4.6 Based on 14,167 reviews Filter by rating 5(10006) 4(3498) 3(533) 2(69) 1(61) Mentioned topic Sorted by most recent TC Taylor C. Medical assistant Hospital & Health Care ### "Microsoft 365 is a must-have! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 23, 2026 Microsoft 365 makes our office run much smoother. Between Teams communication, Excel spreadsheet, office to office communication, Sharepoint, OneDrive..we use it all! It keeps our office organized and everyone on the same page. Pros Microsoft 365 allows document creation, wide spread team communication, great file storage, spreadsheets all in one easy to access location! One of my favorite capabilities is Copilot! Cons I have nothing negative to say about Microsoft 365. It makes my life easier on a daily basis! If I had to choose a con it would be having to pay a monthly subscription, but even that is very competitive pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tracy M. IT Systems Manager Architecture & Planning ### "Business standard" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 21, 2026 Relatively stable especially for Microsoft products. If there is an issue it is probably with a plugin. Pros Solid set of apps for business use. Most companies could not get by without this business-standard suite. Cons Interface can be complicated. Microsoft keeps changing the name which gets super annoying. Just call it Office please. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ekpono A. Software Engineer Translation and Localization ### "Reliable Enterprise Ecosystem with an Average User Experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 21, 2026 Although Microsoft provides all in one eco-system for daily operation, the user experience on their application is average. Looking for items is a nighmare. They are the best choose for enterprise companies that have a look of money Pros The eco system of using Outlook, Onedrive, Word, Excel, Powerpoint, Copilot and Teams, all in one place is really recommended for companies that don't want to move their database between different companies. Cons Teams feels sluggish and sometimes messages sents are not delivered on time, looking for files shared between team mate is frustrating because their search doesn't work. And lastly, pushing UI updates and every now is confusing when looking for items you are already familier with Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Orlando Q. Tec Informatico Information Technology and Services ### "Microsoft 365 is the best option." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 20, 2026 Microsoft 365 is the safest and most complete option in 2026. It’s not the cheapest or the simplest, but it offers the best combination of power, compatibility, collaboration, and continuous updates. If you regularly work with Office documents or collaborate with others, it’s still worth it. Overall, my experience has been good, which is why I recommend it. Pros Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and OneNote work natively with each other. Real-time collaboration is excellent, and working across devices (PC, Mac, mobile, and web) is very seamless. Cons If you stop paying, the desktop applications switch to read-only mode. Many people miss the one-time purchase option (Office 2024/LTSC). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael T. Director Non-Profit Organization Management ### "Good tools but a yearly subscription" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 19, 2026 I have had a overall positive experience with 365 but because i have been able to get mine for free thru school and a nonprofit i am involved with. Pros 365 has everything that you need in a school, work, or office setting. You have all the tools you need to create a report, presentaion, or write blogs, articles, even books. Cons The subscription requirement. These tools used to be offered for free with windows and now they make you pay a yearly fee Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rajesh A. CMO Information Technology and Services ### "Reliable, Feature-Rich, and Essential for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2026 Overall, Microsoft 365 is an indispensable productivity suite for both individual work and team collaboration. While the subscription pricing and occasional app bloat can be minor drawbacks, the reliability, seamless cloud integration across devices, and comprehensive set of tools make it well worth the investment for daily operations. Pros The seamless integration across apps like Teams, Outlook, Word, Excel, and OneDrive makes collaboration effortless. Having a single subscription for all essential productivity tools keeps everything organized in one ecosystem. Cons The move to a mandatory subscription model can become expensive over time, especially for small teams or individual users who only need core features and don't want recurring fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Construction ### "Gets the job done " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 September 16, 2026 I used it every day while running a branch with many different areas. It handled email, scheduling working together on documents and looking at bids enough that I never felt like I needed something else.. It did take some work and care to keep permissions and files organized across the different teams. Pros As an Operations Manager in charge of a branch that has structured cabling, security and access control and AV teams Microsoft 365 was the tool that kept everyone working together. Excel and SharePoint were important for looking at and making sure the bids and estimates from all four areas were correct. Teams helped me talk with project managers on jobs without always having to leave messages. OneDrive and SharePoint made it easy to pass papers from office staff to field techs. Cons The settings for permissions and sharing on SharePoint sites became hard to manage once there were multiple teams. Like AV, security, cabling and admin. Who needed different levels of access to the same folders for each job. It took a lot of work to keep things in order. Sometimes OneDrive had sync problems that made version issues happen on shared estimate spreadsheets. That was annoying when many people were working on bid documents at the time. The large number of apps in the package can also be much or confusing for people who are not very tech-savvy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Austin O. IT Support Engineer Mechanical or Industrial Engineering ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 14, 2026 Overall it has been very positive. It is a very powerful tool and easy to use, at the same time. Would highly recommend. Pros Email and account management can be made easy with Microsoft 365. Navigating through the portal is easy to do. Their documentation is always great if you need help with something. Cons Nothing comes to mind! I came into the role knowing nothing about M365. Was able to do well in the tool without any formal training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Philippe C. IT Director Information Technology and Services ### "The only real choice for online businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 13, 2026 Pros Microsoft 365 is the pinnacle of online services for Businesses of all sizes. It combines productivity, security, communication, collaboration. They pretty much wrote the book on email management and communication tools. Cons the recent trend of renaming everything to copilot can be a little frustrating to long term customers to were used to the original names. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie M. Human Resources Specialist Architecture & Planning ### "Strenghts and Challenges with Microsoft 365" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2026 Pros Fles and applications can be accessed securely from different devices and locations and strong integrations between outlook, word, and excel. Cons Regular updates can occasionally change the user interface or introduce features that require users to adapt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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