# Microsoft 365 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft 365 Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/58688/Office-365 --- # Microsoft 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft 365 ## What is Microsoft 365? Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks. The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security. ## What is Microsoft 365 used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 14,111 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile document creation suite Comprehensive academic toolkit Recurring glitches and crashes Ongoing subscription costs Starting price $9.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 4.6 (14,111) VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13,987) Ease Of Use 4.0 (965) Value For Money 4.3 (10,294) Value For Money 4.2 (788) Customer Service 4.3 (9,235) Customer Service 4.0 (760) ## Microsoft 365 alternatives Highest Rated [4.7 (4,226)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,019)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (6,071)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,294)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) ## FAQs about Microsoft 365 Overview ### What problems does Microsoft 365 solve? Microsoft 365 helps teams eliminate tool sprawl, version confusion, and delayed communication by combining document creation, spreadsheets, presentations, email, meetings, cloud storage, and real-time coauthoring in one workspace. Office staff, educators, students, project managers, finance teams, and remote teams use it to keep files accessible, updates current, and collaboration moving. Answer based on 5713 reviews Overview ### Which roles and teams benefit most from Microsoft 365? Microsoft 365 benefits business owners, executives, managers, educators, students, and IT teams that need a shared productivity platform. Operations and project leaders use it for document creation, scheduling, and collaboration, while developers and technical staff support secure file management, communication, and organization-wide administration across daily workflows. Answer based on 13919 reviews Overview ### What company size and industries is Microsoft 365 built for? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations, with strongest reviewer adoption in small businesses at 63%. It also serves enterprises at 22% and midsize businesses at 15%, especially in Information Technology and Services at 8%, Education Management at 6%, and Computer Software at 6%. Answer based on 14096 reviews Features and Usability ### What are the key features of Microsoft 365? Microsoft 365 includes core office apps like Word, Excel, PowerPoint, and Outlook for document creation, spreadsheets, presentations, and email management. Key collaboration features include Teams chat and video meetings, plus OneDrive and SharePoint for document storage, file sharing, real-time editing, version control, and calendar syncing across devices. Answer based on 3850 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft 365 starts at $6/user/month for Business Basic, with Business Standard at 12.5/user/month and Business Premium at 22/user/month. Personal costs 9.99/month and Family 12.99/month. A one-month free trial is available. Reviewers like the monthly or annual flexibility, but some say subscription-only pricing and bundled apps can feel costly versus free alternatives. Answer based on 2964 reviews Integrations ### Which third-party tools and platforms does Microsoft 365 integrate with? Microsoft 365 integrates with 10 third-party tools and platforms, with common connections across productivity, storage, and communication. Frequently cited integrations include Google Drive, Slack, Zoom Workplace, Jira, Microsoft Teams, OneDrive, Microsoft SharePoint, and Microsoft Outlook, alongside core document apps like Microsoft Word, Excel, and PowerPoint. Answer based on 5878 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft 365? Microsoft 365 is usually quick to onboard for teams already familiar with Word, Excel, Outlook, or PowerPoint, and many reviewers say basic users adapt with minimal training. It offers video training, plus built-in help and online guides. Nontechnical users and admins often need more time for advanced features, setup, and cross-app workflows. Answer based on 1059 reviews Getting Started and Support ### What customer support options does Microsoft 365 offer, and how do users rate the experience? Microsoft 365 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, thorough, and effective at resolving issues, but experiences vary: some report long waits, transfers between teams, impersonal interactions, and slower help for complex or billing-related problems. Answer based on 968 reviews Security ### How does Microsoft 365 handle data security and access control? Microsoft 365 protects data with encryption, multi-factor authentication, secure email, cloud backups, permissions controls in SharePoint and OneDrive, user access and license management, retention policies, and data loss prevention. Regular security updates strengthen protection, though some reviewers report complex setup, strict authentication, weak phishing filtering, and limited handling of password-protected files online. Answer based on 925 reviews ## Who uses Microsoft 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 352 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 352 reviews Administrative 28% Administrative 28% IT & Software Development 22% Health & Medical 8% Consulting 7% Others 35% Top industries Based on 352 reviews Information Technology and Services 37% Construction 26% Hospital & Health Care 16% Computer Software 11% Other 10% ## Pros and Cons Versatile document creation suite 93% positive reviews out of 1121 Most reviewers appreciate presentations and spreadsheets for enabling efficient, professional documents, data analysis, and visual reports. Edward M. General Manager, 1,001 - 5,000 employees. "The integrated nature of this software, online accessbility, and user functionality in being able to quickly and easily share documents, spreadsheets and presentations is top notch." Recurring glitches and crashes 64% negative reviews out of 1563 Most reviewers indicate bugs and issues, such as unexpected crashes, syncing errors, and persistent software glitches disrupting workflow. Comprehensive academic toolkit 95% positive reviews out of 755 Most reviewers find school and student use invaluable, offering essential programs and free access for educational needs. Nasywa A. Student, 1 employee. "Microsoft 365 offers a complete suite of tools that are essential for student productivity." Ongoing subscription costs 51% negative reviews out of 835 Some reviewers feel subscription costs are high, with confusion over plans and frustration about recurring payments. Vincent O. Owner, 1 employee. "I dislike the fact that it has morphed into a yearly subscription when ther are no significant improvements each year." Essential for daily productivity 97% positive reviews out of 433 Most reviewers describe daily use as seamless, with integrated tools streamlining routine business and personal tasks. Keira N. Managing Partner, 501 - 1,000 employees. "I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it." Frequent slowdowns and lag 77% negative reviews out of 656 Most reviewers report performance and speed issues, including slow loading, lag, and resource-heavy applications, especially on older devices. David N. IT Operations Manager, 201 - 500 employees. "Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.6 (2,348) 67.76% of 2348 reviewers that rated this feature as important or highly important With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, ease of organization, and secure cloud access, though some mention the base storage is less than Google’s. Collaboration Tools 4.5 (1,923) 61.47% of 1923 reviewers that rated this feature as important or highly important Microsoft 365 enables real-time teamwork with tools like Teams, SharePoint, and co-authoring in Office apps. Users say these tools help streamline communication, track changes, and boost productivity, though a few mention occasional lag or confusion with simultaneous edits. File Sharing 4.5 (1,860) 65.27% of 1860 reviewers that rated this feature as important or highly important It gives you flexible ways to share files via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integrations with Office apps, but some say changing sharing permissions can be confusing or revert to defaults. Calendar Management 4.6 (722) 69.94% of 722 reviewers that rated this feature as important or highly important You can manage, share, and sync calendars across devices using Outlook and Teams. Reviewers highlight easy scheduling, reminders, and integration with Google Calendar, but some mention difficulties editing events and managing multiple calendars within the app. Document Management 4.6 (622) 67.20% of 622 reviewers that rated this feature as important or highly important Microsoft 365 offers robust document management, letting you organize, track, and control access to files using OneDrive and SharePoint. Users think version control, search, and permission settings help boost productivity, though some find setup with SharePoint challenging. Archiving & Retention 4.4 (1,315) 54.75% of 1315 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Microsoft 365 82 features An @mention is a way to tag or notify a specific person about a message/post Track and document all activities across devices, networks, and other systems Stored list of contacts and groups Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Create, update, and manage bookings, itineraries, and reservations Group collaboration to solve ideas in a productive and concentrated manner. You can manage, share, and sync calendars across devices using Outlook and Teams. Reviewers highlight easy scheduling, reminders, and integration with Google Calendar, but some mention difficulties editing events and managing multiple calendars within the app. Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system Microsoft 365 enables real-time teamwork with tools like Teams, SharePoint, and co-authoring in Office apps. Users say these tools help streamline communication, track changes, and boost productivity, though a few mention occasional lag or confusion with simultaneous edits. Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document Microsoft 365 offers robust document management, letting you organize, track, and control access to files using OneDrive and SharePoint. Users think version control, search, and permission settings help boost productivity, though some find setup with SharePoint challenging. With this capability, you can store, organize, and access documents from anywhere using OneDrive and SharePoint. Reviewers appreciate the seamless syncing across devices, ease of organization, and secure cloud access, though some mention the base storage is less than Google’s. Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Convert data into a code for security Schedule and manage the logistics of activities and other gatherings Convert files to a different format Create, save, and store files It gives you flexible ways to share files via OneDrive, SharePoint, Teams, and Outlook. Reviewers appreciate real-time collaboration, permission controls, and integrations with Office apps, but some say changing sharing permissions can be confusing or revert to defaults. Move files across different systems or networks Search for specific words or phrases within a document or database Edit, touch up, and convert images for publishing Organize, prioritize, and manage incoming communications Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple languages Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Ability to handle several projects simultaneously Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Share and present designs Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is A digital list of items that need to be completed Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.6 (13,955) 4.6 Based on 13,955 reviews ## Pricing Value for money 4.3 (10294) Free Trial [View pricing plan details](https://www.capterra.com/p/227157/Microsoft-365/pricing/) Microsoft 365 Personal $9.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Family $12.99 Flat Rate,Per Month It includes: - 1 TB Onedrive Cloud Storage to Back up Files & Photos - Android Phones & Tablets - Call - Excel - For PC - Ipad - Iphone - Mac - Microsoft Editor Advanced Writing Assistance - Microsoft Teams Premium Chat - Outlook Email & Calendar - & Planning App - Powerpoint - Premium Features in Microsoft Family Safety Mobile App - Ransomware File Recovery & Email Phishing Detection - Word Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Business-Class Email - Call - Chat - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Apps for Business $8.25 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Desktop Versions of Office Apps With Premium Features - Standard Security Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - 1 TB of Cloud Storage - Anytime Phone and Web Support - Attendee Registration and Reporting Tools - Business-Class Email - Call - Chat - Desktop Versions of Office Apps With Premium Features - Easily Host Webinars - Manage Customer Appointments - Meet up to 300 Attendees - Standard Security - Web and Mobile Versions of Office Apps Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Access on Ios - Android - Anytime Phone and Web Support - Data Protection - Microsoft Teams - Windows and Mac Devices Value for money 4.3 (10,294) 4.3 Based on 10,294 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9235) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9,235) 4.3 Based on 9,235 reviews ## User reviews Overall rating 4.6 Based on 14,111 reviews Filter by rating 5(9976) 4(3476) 3(529) 2(69) 1(61) Mentioned topic Sorted by most recent AN Anonymous User Physiotherapist Hospital & Health Care ### "A Complete Productivity Suite That Fits My Professional and Personal Life" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall, my experience with Microsoft 365 has been excellent. It is a reliable and all-in-one productivity suite that supports my work as a physiotherapist, my ongoing professional growth in Canada, and my personal life. It keeps everything organized, accessible, and easy to manage. I would definitely recommend it to anyone looking for a powerful and dependable productivity solution. Pros Microsoft 365 has been extremely helpful in both my professional and personal life. As a physiotherapist working in Canada, I use it regularly for documentation, organizing patient-related information, creating reports, and managing day-to-day work tasks. The integration between Word, Excel, PowerPoint, and Outlook makes everything smooth and efficient. Excel helps me track patient schedules and records, while Word is useful for preparing notes and documents. PowerPoint has also been valuable for creating presentations during my learning and professional development journey. The cloud storage feature is especially useful because I can access my files anytime, whether I’m at work or home. On a personal level, I also use Microsoft 365 to stay organized at home. It helps me manage routines and keep track of important personal information. Being a new mother, I find it helpful for organizing small but important details in a structured way. My husband also uses it for work and learning, so it has become something we both rely on in our daily lives. Cons The only drawback is the subscription cost, which can feel a bit high over time. Also, while the mobile apps are convenient, some advanced editing features are still better on a desktop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Cylei H. Graphic Design Broadcast Media ### "About Microsoft 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 26, 2026 My overall experience with Microsoft 365 has been great overall. I use this software very frequently. Pros What I like most about Microsoft 365 is it’s built in file sharing features. Microsoft 365 is very easy to use and comes with massive file storage. Cons What I like least about Microsoft 365 is it’s subscription costs and platform glitches but other than that the company is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Federico Gastaldo C. Operatore di Patronato e Caf Management Consulting ### "Organized and Committed Productivity App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2026 We have improved our productivity using Microsoft 365 and this involves bringing together all major business operations The software collaborates with other Microsoft tools Pros Microsoft 365 brings collaboration and productivity through workflow support together for company development The software enables employees or users to work from anywhere effortlessly Cons The subscription fee for Microsoft 365 is high and this discourages some users The updates from the app disorients the interface and this makes some users feel uncomfortable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Viergela C. ABA Child Day Care Services ### "Suitable for office " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2026 Microsoft 365 remains one of the most complete and reliable productivity suites available. If you use Word, Excel, Outlook, or cloud storage regularly, the subscription is generally worth the cost. For occasional users, free alternatives may be sufficient. Pros Excellent productivity tools, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. •Cloud storage through OneDrive allows access to files from multiple devices. •Strong collaboration features for sharing documents and working in real time. •Available on Windows, Mac, tablets, and smartphones. •Frequent updates and security improvements Cons •Subscription costs can add up over time. •Some advanced features have a learning curve, especially in Excel. •Occasional syncing issues with cloud files. •Can feel overwhelming for users who only need basic document editing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Georgia Belletti L. Addetto alle vendite Retail ### "Complete and Organized Productivity Application " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 Microsoft 365 brings versatile support in matters productivity and communication, and all this happens in a single app The software allows smooth integration with multiple apps for business continuity Pros Microsoft 365 is a brilliant and collective approach that foster productivity in our company and it involves apps like Excel, Word, Outlook among others The cloud presence of Microsoft 365 makes every user have a smooth access Cons The subscription rate for Microsoft 365 is quite high and some individuals may not prefer it The updates from the app brings some changes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jeremy H. Dispatch Coordinator Machinery ### "The one place for all your office needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 23, 2026 Pros Having all the tools that I would need for my work together in one place and a reasonable cost along with the ability to easily move all my files across all apps. Cons The current use of AI in every application feels forced in an unhelpful way. I am sure over time they will find the best uses for this type of technology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT Rachel T. Accounts Administrator Construction ### "Microsoft 365 Review." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 21, 2026 Great. Microsoft 365 provides all the software we need - Word, Excel, Powerpoint, Outlook and Teams. Pros Microsoft 365 is a one-stop shop for all of our Microsoft packages, managed by our IT Provider which saves time for us. Cons I can't say we've had any problems with it It supplies everything we need to be able to run efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jazzmen M. Direct care worker Medical Practice ### "Microsoft love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2026 Pros I love that I didn’t have a membership and just going through my school I was able to sign up and use Microsoft for free Cons I dislike that I can’t use the software without having a paid membership even with my having income issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mohammed B. Researcher Research ### "Comprehensive Productivity and Collaboration Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 18, 2026 Microsoft 365 has been a reliable platform for creating documents, managing email, storing files, and collaborating with teams. The integration between applications improves efficiency and productivity. Pros Microsoft 365 provides powerful productivity tools, seamless cloud integration, and excellent collaboration features. Cons Some advanced features have a learning curve, and subscription costs may be high for some users. Update these features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Brent W. Financial Controller Construction ### "Construction Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 17, 2026 Microsoft 365 has become the backbone of how we run our business. It replaces the need for traditional servers, supports collaboration across multiple job sites, and keeps everything centralized and accessible. Like anything, it requires structure and buy in from the team, but once it’s dialed in, it’s a powerful system that supports both office and field operations. Pros Microsoft 365 ties everything together for us. Between Excel, OneDrive, Outlook, Teams, and now Copilot, it’s essentially our full operating system as a construction company. It keeps our office and field teams connected, allows real time document access, and streamlines communication across jobs. Cons There’s a lot packed into it, which can be overwhelming. If it’s not set up properly, things can get disorganized quickly. Licensing can also add up as you scale, especially when you start layering in premium tools. Some features feel underused unless you take the time to properly train your team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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