KoolToolz.com

cc-Modeler Professional

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00
  • Free Version
    Yes
  • Deployment
    Installed - Windows

Vendor Details

  • KoolToolz.com
  • kooltoolz.com

About cc-Modeler Professional

Workforce management software simplifies workforce planning, scheduling and performance analysis in your call center.


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cc-Modeler Professional Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

cc-Modeler Professional Reviews Recently Reviewed!


This is a great application for modeling call center performance.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Has comprehensive modeling for staffing and service levels. Can optimize shift coverage. Low cost, very easy to use, no training needed.

Cons: It doesn't do staff rostering or integrate with employee data, but that isn't what it is focused on.