Who Uses This Software?

With Salesforces multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.


Average Ratings

5265 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salesforce
  • www.salesforce.com
  • Founded 1999
  • United States

About Salesforce

Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports. Connect to thousands of business apps to extend your CRM to every department. Or choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.


Salesforce Features

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

Salesforce Reviews Recently Reviewed!


Great sales CRM

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Very effective way to manage large team of salesmen and create sales funnel for different leads (hot and cold)

Cons: A lot of features, a bit hard to train new salesmen at first. Also, it is quite expensive but some features are worth it.

Amazing

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Salesforce team is super nice and they care about helping you and your business grow using the salesforce software.

Cons: I really do not like how salesy the team can be as well as how much they can contact you. SOmetimes it get annoying.

Overall: Sales force is great

The implementation of such smart system makes the search of new leads easier

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: -Is great at deal mgmt and forecasting, and as a repository for account information and contact management.
-Integration of support tickets into CRM view of Account is really useful.
-Ability for to create email templates for one-off sends is also really useful

Cons: - Can be a bit tough and Expensive to customize
- The product is really a toolkit rather than a set of capabilities that are ready to go out of the box.
- There are many customizations essential to making users of the system productive.

Capterra-loader

Wonderful application for contact with clients

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is a platform that has had a good development in the company, allows you to contact customers and offer fast and efficient support. It also has internal support. Not only helps the sales process, but also our business processes

Cons: In spite of being a good platform, it is difficult to use and the company has to register it, each one of its employees must know perfectly all its processes

Very easy to use and learn

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It organizes the customers very well. You can send information and exchange data with them very easily.

Cons: I find technical support for it to be bit slow but they are definitely knowledgeable. It is also bit expensive

Google cloud and comprehensive CRM

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Good customer support with an active chat system for little problems, or a phone support option for more difficult to explain situations. The CRM side is really nice and the google drive system makes it easy for everyone to have access without being in house. It lets us work together without having to take up a conference room or even a projector

Cons: Works well as long as you stay in the program or their programs, but when you start trying to cross support the data doesn't stack up as nicely as it could

Highly Recommended

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality is very comprehensive and AppExchange has a large App can be used. We love its Lightning UI and respond speed. It also provide many learning information and documentation for technical or business users. Its ecosystem is also very powerful than other CRM vendors.

Cons: Too expensive for a small business unit or individuals to use. If you choice SalesIQ version, there is not equal functionality with Sales Cloud.

Capterra-loader

Salesforce provides top-of-funnel to deal-closing support busy business-development pros need most

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you like data (which I do), Salesforce offers comprehensive options for capturing and following leads from the top of the sales funnel, on through closing the deal and beyond. At every stage, Salesforce provides usable data to nurture leads attentively and efficiently.

Cons: There is a big learning curve to Salesforce if you're new to the software. There are so many facets to its capabilities, it may take some dedicated self-training time (or time with one of their reps) to get ramped up, but once you are, it's all smooth sailing.

Overall: Data-backed, simple, effective lead nurturing capabilities, plus a plethora of options for team collaboration and personalized re-marketing efforts.

Powerful but input heavy.

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has an incredibly high ceiling for what it can do it you are willing to put in the effort with detailed breakdowns of performance across all clients,

Cons: To get the most out of it really requires either being able to put in a substantial amount of effort or having a colleague already well versed in how it works

Helps to organized and manage accounts and track sales

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are a lot of features to Salesforce if you plan to fully utilize this platform. I like that it helps me manager all things on one platform.

Cons: It is too expensive for what we need in our business. It isn't as intuitive as I hoped it would be for someone new to this platform.

Capterra-loader

Salesforce - A Highly Complicated Machine

Feb 15, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is a beast. I mean, you can do literally ANYTHING you want as a salesperson with salesforce

Cons: However, understanding it was a bit complicated. Man, I didn't even know which of the softwares listed I used! The features are high quality but hard to implement or understand without an IT team dedicated to it. Besides this, I think it's a little overprices, especially if you are a small company trying to implement it.

Used contact management edition

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ideal integration with Outlook
Ideal export and import
Value for money - they started with $5/month
Excellent technical support

Cons: No integration at all at starter plans - it seems that all plans are made to force you to upgrade. Otherwise, great software, but we switched to another provider.

Overall: Kept all our contacts in one place

Must!!!

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Every company must have! It is easy to use. It has a lot of useful functions. For bosses! For top management.

Cons: I think for small companies it should be a smaller version. I mean it should has no so many functions.

Set it up right the first time and it is a dream!

Feb 15, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The versatility of this product is great. You can search, run reports, create a solutions database... it literally combines so many features into one place.

Cons: It does take time and forethought to set this up.

Secure, Robust and User-Friendly CRM

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the most about SalesForce is that it provides a lot of flexibility and control to the administrators about what they want their customers to be able to see and what not.

Cons: I like it overall but the only thing that bothers me is the cost of it. I would like the price to be reasonable enough for everyone to be able to use it.

5 years using salesforce CRM sas

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for data collection. For example collecting customer data, splicing customer data. Allowing me to set better sales goals

Cons: Although easy to. The learning curve could be lowered. Adding some articial intelligence would help. Think IBM's watson

Does what you need it to do and more!

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Can easily stay organized, can quickly add new fields and objects, great for managing data as a whole

Cons: Calendar booking feature could be improved, limited functionality in merging accounts, somewhat difficult managing multi location clients

Capterra-loader

Salesforce helps our sales team make things happen!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how you can add nearly any functionality to this software! The app exchange is great for finding additional software/coding/etc to add to your SF instance. It's great!

Cons: The expense. If you want any real functionality out of the box, you need at least Enterprise edition, which can be quite very costly.

Lots of features and capabilities, extremely expensive for simpler use.

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The possible add-ons and integrations with a vast majority of software through open API is really the main attraction from SalesForce, it is built to please everyone and with the proper work input it can do so.

Cons: The price tag is extremely heavy compared to the competition, especially if you use it as a basic CRM and don't take advantage of its connectivity and tons of add-ons.

Overall: The capacity to track and update the information about what our sales team is doing on the road with an easy-to-use dashboard.

The software is also easy to navigate. A simple navigation bar exists at the top of the window.

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Social capabilities. The tool's social media function and news feed operate very much like Facebook, thus making it very familiar as well as easy to use for users. You can quickly browse the news feed and immediately post status updates, share links, and upload files right from the dashboard.

Cons: Pricing. For some small businesses, pricing may also be an issue. Although the helpdesk solution offers affordable prices even for small businesses, the problem may happen when it comes customizing the software and if you prefer using third-party solutions.

Our business uses this software mainly for finding new business opportunities.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our business department uses this software because of the opportunities using the software's Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team.

it also offers many more useful features such as track clicks, create campaigns, and automate the whole process to generate quality leads and cut the sales cycle. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps allow you to create a systematic pipeline from lead to conversion.

it will accelerate production on the field or at the office. Log calls, reply to hot leads, or work opportunities in real time.

Cons: Like any software it has its own quirks. Sometimes you have to go through multiple steps to get to the screen you want to use.

Overall: Get insights like opportunities using the software's Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team.

Automated CRM tool

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part about salesforce is the sharing and collaboration feature. You can share your assignments to your immediate manager with few clicks.

Cons: I dint like the fact that my colleagues can see my report and my tasks as well. I wish there was hidding option.

Capterra-loader

Well designed and fully formed CRM

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent support, which is essential if this software is new to you. Great tracking features. I like how you can switch between screens with ease.

Cons: Can be overwhelming for new users because there are so many different features, and I don't like the chat. Can be complicated to customize. They also like to nickel and dime for features.

Overall: Tracking customers

Very easy to use and many reference information to study

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If your business unit and organization really consider formal and enterprise level CRM or service platform for customer, you should put it the first vendor of your consideration list. To apply one testing account for their developer edition and find out many support information from internet, then you can study their powerful functionality first before you choice it.

Pros: Functionality is very comprehensive and AppExchange has a large App can be used. We love its Lightning UI and respond speed. It also provide many learning information and documentation for technical or business users. Its ecosystem is also very powerful than other CRM vendors.

Cons: Too expensive for a small business unit or individuals to use. If you choice SalesIQ version, there is not equal functionality with Sales Cloud.

Organizes Marketing

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It organizes your clients if you are marketing, with all their details and contact info in one place. You can also have your colleagues on the account and send them updates and exchange info.

Cons: Sometimes inputting the information can be tedious, you also have to keep on top of updating the information or the software will not be beneficial. There can also be a lot of information on one page that can get overwhelming.

Overall: It helped me keep everything in one place.

Great sales tools

Feb 14, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There is a huge range of report widgets that allow you analyze company`s performing from different perspectives. Salesforce enables quick customization for the most business processes and for different industries.

Cons: Small companies that do not have dedicated sales or marketing team may not need such complex and powerful solution like Saleforce. It may be overwhelming for a business that does not even need such tool.

Capterra-loader

When done right, this is an amazing product. You have to do it right though.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: what we can do with Sales Force far exceeds what we imagined - don't be afraid. we are able to replace 3-4 products so far and hope to get our software products down to one or two max. . . there are a lot of people / companies who can get you ramped up. there are so many add ins that make us more efficient etc

Cons: I want things NOW but custom - - unrealistic expectations seem to be the most common reasons for people i know not getting the most out of the product. this can be so custom, just not off the shelf. this can be too big of a product for some people

Overall: Save time - less products to use - less links required between different systems

Capterra-loader

Salesforce is extremely powerful

Feb 14, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that you can make any field you want, and also the process engine allows you to generate lots of automated populating. It comes basic, but once you master it you can't conform it to whatever your business needs. It also integrates data directly to Microsoft Power BI, which is amazing for analytics.

Cons: Support is overall good - but it takes a couple days to work through an issue. I've never had same day resolution.

Robust CRM with solutions for every business need. Steep learning curve, supported by lots of docs

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility and control. Salesforce (Enterprise Edition) provides admins with near complete control over who sees what and how solutions are presented to employees and clients alike. SF has a powerful Community support tool suite as well.
Practically every need we've had as a business has been covered by Salesforce natively or via one of thousands of partners on their "app exchange"

Cons: Super expensive. Very pushy sales team. Renewals are a real bear to deal with. It's hard to get through a renewal without at least a 7% increase in overall price.
Support options are both expensive and underwhelming. You get what you pay for, however. Premier Support is quite good but practically doubles the cost of the platform

Overall: Salesforce runs our entire Sales and CS functions

Every reliable

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly and any one can get you start easily. I have been using sales fore tool since last 2 years and i have found no difficulty in understanding the this software.

Cons: Software updates.

Overall: Making my daily work easy and accurate.
Pulling our the various types of reports as per my requirement.
Cloud data management is the great support.

Capterra-loader

Fairly intuitive and easy to view.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate that you can create a lot of customized views through the site. I feel like there are a lot of options to customize this to our convenience.

Cons: I wish the notifications were more reliable and we had more control as users to change things. Perhaps if we were allowed more administrators on an account.

Overall: Great to house all our incoming work and manage opportunities.

Excellent CRM

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Excelent customer supprt. I like the way the tabs are set up for streamlined functionality.

Cons: Can be expensive. Not to many things I don't like. Takes time to learn but easy to use once you get started.

This is a very powerful CRM for any business

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our employees, communicating with customers, now know which of the colleagues had previously contacted the customer, what points have already been discussed. Thus, we minimize the number of calls to customers and at the same time save valuable time.

Cons: For marketing companies, SalesForce, it turns out, has separate modules specially designed for this purpose. But not all are familiar with them, so there is practically no one to help with their configuration.

It can be glitchy, but our internal team is able to navigate and provide solutions.

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: We use this as the hub for our campaigns across all departments. We are implementing additional usage to help streamline efficiencies.

Cons: Glitches with the Lightning interface (some columns and information is not visible, so need to go back to Classic mode to see)

Overall good experience, but could be easier to build and create new contacts directly from email

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to track all my contacts, sales, opportunities is very helpful and needed. Allows us to stay organized, and transparent within our organization.

Cons: We seem to often have bugs, and customization could be easier. Would also like to be able to revise or add opportunites contacts and opportunities directly through my email system.

Overall: The main benefit is being able to track all sales, contacts, opportunities within the organization. Also able to track our sales process to make sure we can reach our company goals.

Not for every company

Feb 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Wide range of functionalities and tracking possibilities to keep eye on sales funnel. Fair User Interface.

Cons: Not for every type of company, especially for startups, needs dedicated staff to maintain database quality.

Learning Curve is Steep, But Great Once You Get Going

Feb 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Easy to track every action - Easy to collaborate on accounts, and statuses of accounts - Easy for user to track pipeline

Cons: - Steep learning curve - Needs a devoted user to organize entire environment - Custom report views are not terribly intuitive

Highly intuitive CRM platform

Feb 13, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The applications are super user friendly and easy to navigate for end users which result in minimal costs for training and change management.

Cons: The basic capabilities are adequate but for implementing advanced capabilities you may have to rely on other solutions in the App Exchange.

Capterra-loader

So many functions...so little time

Feb 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This CRM suite is excellent if you are a small, or midsize organization that are primarily sales and support.

This a app has sales management & tracking, that help us manage customer accounts, track sales leads, monitor our marketing campaigns and provide post-sale service and support.

One of the best features is Salesforce Outlook where you can sync your contacts, calendars, emails and tasks . Salesforce helps you manage all your contacts, tasks, events and, track sales deals. You can actually harvest leads as well. The add-on capabilities are quite good this is one of the best on-demand CRM) suite I've ever used.
provide service post sale.

Cons: Navigating SalesForce's capabilities took a little time to get used to-at first I needed help learning where to go for information

Overall: If you've used other CRMs, you will like this. I had used others that were very cumbersome. Once I learned my way around the software, it became a breeze

A powerful customer relationship management system

Feb 13, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Salesforce offers a lot of flexibility in the tools that are available, as well as customization of each tool.

Cons: The learning curve for Salesforce is quite steep, and the interface is not always very intuitive. It has a very utilitarian look which isn't very easy to look at.

Overall: I have found the Cases, tasks, and the customer management applications to be the most useful. We have also taken advantage of several API's.

This application helps keep track of everything I need to monitor

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Salesforce can be customized to fit the individual needs of our office. I use it to track potential orders, information requests, keep customers informed, remind our sales staff of items they need to update, repairs and orders. It helps me to be better prepared when a customer called to ask for information on their account or an order. There are so many ways to customize this software from adding fields to updating the templates for emails to be sent to customers.

Overall: Order tracking made easy, the ability to reference customer account and location information and the ability to track potential orders. The report generator is very useful and helps us to keep our metrics on track.

I have overall had a good experience with sales force. Their customer team is very helpful

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's ease of tracking pipeline deals across multiple teams within an organization. It's easy to quickly be able to see where a deal is in the pipe and track touch points

Cons: Sometimes the updates can be a bit confusing. Thankfully their customer support team is easy to contact for help.

Salesforce is amazing and salesforce has top notch customer service.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the features that Salesforce has. All the options and the ease of use os the software that Salesforce has.

Cons: The thing I like least about salesforce is at first it was very confusing to use and it almost needs more help with assisting people on how to use the software.

Overall: Salesforce has helped me grow my agency and provide top-notch crm to and with my customers. I love salesforce platform.

Great database for large companies

Feb 13, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is incredible the amount of tools this software offers. I can search for any web-related function and there is a tutorial for it!

Cons: It has gone through a lot of changes very recently, so most of the FAQ and tutorials have not been updated accordingly

I have enjoyed my use of Salesforce. It has drastically made my job easier.

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really enjoy the ease of use. I use salesforce daily and I can't do my job without it. This is a must for any business.

I use salesforce sales cloud every day to manage inbound leads for our leads or our organization.

Feb 12, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that salesforce is entirely customizable. This allows any organization to adopt it and make it fit their sales process and needs.

Cons: A company will need to have someone who is very familiar with the software to use it. It has thousands of features and is not easily mastered. Salesforce offers certification tests that allow people to take a salesforce administered exam to prove their proficiency, something that is very much needed due to how complicated the software is. This isn't something that an employee could learn to administer without prior experience. An organization will need to hire someone who is certified by salesforce to have an affective administrator.

Overall: It really is a one-stop shop for a cloud-based CRM. There is also a ton of information and knowledge in the salesforce success community where users can learn more.

This seems like a complex system, not really a complaint and I'm glad there is a lot of security

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: For me personally this was very easy to use. It didn't take very long for someone as un-techsavy as myself to pick up using this software. I really like the design for this software.

Cons: It stores in columns rather than in rows which is honestly a little aggravating. For me personally, rows are much easier to work with. So this would be what I would like least about the software.

Capterra-loader

A great CRM that allows for as much customization as necessary

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Salesforce comes out of the box ready to use for most organizations with little training required. The ability to extend its functionality with its programming language Apex makes it possible to move many business processes into it. This also makes it very customizable, so it can fit into any business environment.

Cons: Obviously the biggest problem is price. Salesforce is definitely not the cheapest option, but it does give us a great ROI as we are able to save in other areas because of Salesforce's tools.

Overall: When new contacts are created I am assigned tasks and place the contacts to the current accounts for our account managers. We require CE credits for membership and since using Salesforce we are better able to track the continuing education and make sure the data is being received and implemented more efficiently.

SFDC is the universal tool for call centers

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SFDC plugs into everything with obvious and significant focus on API development. The flexibility and useability of the UI, especially SFDC Lightning, has made daily tasks for our analysts and front-line customer facing representatives much quicker and efficient.

Cons: The lack of snapshot data seems like an area of improvement that I run into at every company and role I've been in while using SFDC. The ability to look at revenue, orders, activities, etc. as they were at a past point in time would make it much easier to understand changes to the data and activities that have influenced our customers' experiences.

Getting preview of your app in mobile view is greaat feeling.. love this application on my device

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am a great fan of salesforce, its a good to have application. Being a dveloper and user its provide extensive AppExchange marketplace of pre-built apps and componets

Cons: there is really nothing which i dint like in salesforce application.. its best-in-class mobile and tablet app design capabilities

Salesforce Review

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customizable dashboard. When you log in, the tool's dashboard gives you a huge range of report widgets, allowing you to have a bird's-eye perspective of how your company is performing. Your sales reps can check out real-time summaries of customer data and other relevant statistics.

Cons: Uncontrolled administration. Users also complain that Salesforce can turn your work environment into a nightmare because its administration features can be uncontrolled.

Overall: If you find yourself searching for a reliable help desk solution for your company you've most likely considered Salesforce as one of the options.

Capterra-loader

They are great quality

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the fact that you can run reports. it is super helpful for prospecting and retargeting old prospects. You can track activity. You also have the ability to synch it with your email.

Cons: you usually have to integrated with another software .. a calling software most of the time. Running reports should be more streamline. Employers usually have a difficult time running reports.

Overall: It helps me stay organize, but also allows me the ability to maintain a relationship with our members

I really can't say anything to bad about this product it was great to use!! So happy I came across i

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really can't say anything to bad about this product it was great to use!! So happy I came across it!

I use SalesForce for my managers at my office.

Feb 11, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What I enjoy most about using SalesForce is how user friendly it is. Even someone new to the software could easily use it.

Great for funnels

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this app for work with my funnels, I use the forms on my landings pages, the process it's nice because I can see my prospects and the fidelity of my clients

Cons: I wish a better prices, I wish a better customization on forms, the mobile app it's hard to use, the only way to integrate with excel online is with zapier

Great way to store data and user friendly cloud

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The features to add and organize my contacts. Another source I like is the ability to add people as an admins right. Provides free training programs using the help section or watching videos

Cons: Having to use so many steps to use the content. Also, discouraging to download the report using excel spreadsheet when I wish it could be downloaded correctly without using to fix it afterwards. It is user friendflg but requires a lot of steps to follow

Great cloud based CRM for all your needs.

Feb 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were able to customize some parts of this software for our business which helped in a big way. Being able to automate portions of this CRM is ideal.

Cons: There is a bit of a learning curve. But thankfully they offer an immense about of training material.

Overall: Organization at its best! Loved the ability to have all contacts with notes on each readily available.

scalable, easy to use, versatile

Feb 10, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The sofware is powerfull and allows to make reports and tasks that help to make an accurate decision in our sales platform.

Cons:
It requires improving the graphic interface, and should allow for more customization options
and to order the information of interest and not be distracted when using the software

Overall: the benefits were various:
-Speed Reports.
-Allows Managment , Plannig and Deployment.
-CRM Excellent which permit take better decision.
-Easy use which saves time.
-software online cloud and save insfraestructure.
-APPS Quailty and productivy,
-Pyme Solutions.
-
-

Built for Larger Businesses, not small ones.

Feb 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: While the concept of their software is brilliant, I found that it seems much more useful for a larger company as opposed to a small business. Being a small business with a limited budget the return on the investment wasn't there for me.

Cons: It was difficult for me to incorporate into the business and the millions of other tasks I had at hand made it even more difficult to use.

Good software

Feb 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: It's a good software, I use this tool for create funnels to my clients, works worrectly and do exactly that I need

Cons: I wish a more facilities on API to integrate to my own tools, in general works good but nothing more, try it

Great Versatile CRM

Feb 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Probably the worlds best CRM. Very versatile. Can be customized to suit all requirements. Works with most marketing software, payment gateway, etc. Plug-ins available for pretty much everything.

Cons: Salesforce development is expensive. It takes a lot of time & money to add new features. Some of the apps on lightening exchange do require tech support in order to be integrated

Powerful CRM tool to run a business

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have 5 years of experience in using Salesforce CRM, I have seen that we can do any configuration or customization to help our workflows and business requirements, regular updates are provided with new features. I like the feature of storing information regarding lead of our company and keeping this for further analysis for better development of our company also I can easily see the history emails of my co-workers and handy app is really helpful for us, I can use wherever I need, Salesforce is known as the best CRM for reason as they are the most effective CRM on market they have a huge community support, I also like "clicks not code" feature of Salesforce. Salesforce is a very flexible and robust can be easily adapted to any work flow.

Cons: the setup process is a little bit tedious to do, I have to type all customer information in the beginning manually. Salesforce has so many features that are irrelevant for the business those who don't use it very much, the user interface is not that much good.

I use Salesforce as an educator for academic advising purposes. Overall it has been good.

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about the software is the ease of functionality. I am able to find what I am looking for rather quickly. Having the cloud storage as part of Salesforce has been helpful, especially as I input and track data. In advising we use a lot of paper, so by having Salesforce we've been able to move towards being green and eliminate as much paper as possible.

Cons: One of the challenges I have with Salesforce is its difficult to pull reports. There are so different logics and inputs that it's hard to generate reports that you may need. Also some of the functionality in terms of entering in notes for clients are placed in multiple areas. There should be one main area where notes can be entered.

You can do a lot with Salesforce

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: You know when you interview someone and you ask them for their weakness and they turn a positive into a negative ("I'm a perfectionist!") Well, that is the issue with Salesforce. It is so configurable that you can get yourself into trouble! There are layers and layers of security and configurations - you get to choose how complex your org will be. How you set up objects and relationships will greatly impact on how you can later get out your data. Take the time to engage a Data Architect to review the design before you release to the hordes! And while yes, the data structure and reporting tool inhibit reporting and analytics, it collects the data relatively well. Best bet is to get a copy of your data and get it into a data warehouse or even a couple of simple reporting tables. Get your users used to using other tools for reporting whenever possible.

Pros: It is easy to get up and running with a very simple and basic sales/CRM configuration with Salesforce. Creating custom objects (tables) and fields is pretty simple and convenient. The platform also offers easy to use, off the shelf APIs that make integrating outside sources and systems pretty straightforward. And, if designed properly, it can scale and adapt fairly well. Extremely configurable and can ultimately do most things asked of it.

Cons: I have two issues with Salesforce. The first is the way it stores the data. Because it is an object oriented database, it stores more in columns than in rows. The User Interface is based on the structure of the objects and on the relationships of those objects. What ends up happening is that data starts to "spread" via triggers and workflows so it will be visible. Traditionally, there has been a lot of copying of data between Salesforce objects. The second issue is an extension of the first - Reporting. Reporting is inherently difficult to begin with because of the structure of the data. In order to create a report, a "report type" has to be created which pre-identifies the objects and fields. It makes ad-hoc reporting difficult and time consuming. But the reporting tool itself is clunky and difficult to use. To be clear, this is basic Salesforce reporting - not Einstein or Wave. You can't rename columns on the fly, can't create non aggregated calculations, and the user interface is just plain outdated.

Very good experience, quality software

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I was skeptical about going with Saleforce but was proven 100% wrong. It's a very solid organization once you get past the sales cycle.

Pros: The support is excellent, the software is excellent. The functionality and reliability is very good and we have had a good experience with Salesforce. Our users enjoy working with it. I would certainly purchase Salesforce again.

Cons: It's a bit on the pricey side and you can get nickled and dimed a bit on some of the add-ons. It's still a pretty good value and certainly is the class of the field but their pricing is a bit high in my opinion. Also, they are quite aggressive in the sales cycle which I do not appreciate.

Great software to use

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy software to pick up and learn. I am able to find all the information I need in a timely fashion

Cons: I have found some bugs in the software. But it is easy to get ahold of customer support to fix any problems

Useful, Time saving,

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to produce daily reports with a few clicks of a button. Download csvs very easy and fast. No steep learning curve.

Cons: Some functionality limitations, no way to automate things you do often - i.e. reporting no attenders in registers.

Easy to use and good functionality

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows you to input and report on a lot of customer, sales and pipeline information. Easy to navigate with little training.

Cons: Needs to improve its 'task'/to-do list function. Other solutions have a better way of displaying daily tasks.

Salesaforce has its up¿s and down¿s

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the software's ability to connect with Outlook. I thought it was a helpful feature when it worked.

Cons: I disliked when Outlook crashed due to the Salesforce for Outlook add-in stopped working. It happened quite frequently and eventually disabled the add-in.

No more spreadsheets!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I just started using Salesforce as a way to track my tasks and it's so helpful. Gone are the days of keeping a record in a notebook or spreadsheet.

Cons: I haven't converted to lighting experience yet, but I've heard that the "look and feel" is more modern. That's my issue with the classic version right now - it seems a little dated.

CRM for pros, not much for beginners

Feb 09, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Very complete, full of integration and interactive when you connect it to different sources of data. Allows you to see amazing metrics when needed and when customised in that way.

Cons: Often used cause well known and full of integration (real advantage) it is way too complicated for small structure, way too expensive and not flexible enough. Pipedrive is way easier to use and quite enough to simply manage a sales pipeline.

Salesforce what we have used is the basic one & that has limited function available to Use. Average

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Salesforce has range of Variety to offer and can be Customised as per requirement. If Used properly then have good feature to Extract Reports to analyse.

Cons: Customer escalation takes time as they are not available locally in INDIA to solve immdieatly or On Sight resolution is not easily available.

Overall: Able to resolve Tickets Faster and Bifurcation of Tickets till agent level is sorted In Salesforce and it can be assigned to Agent level with different Filters Automated in it. Even Customised to our Detail requirement can be done which is quite Good Feature Of Salesforce.

I am using the software for more than 2 years & it is a good tool that supports our business needs.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most thing I like about this software is I am able to manage my day to day task. It helps me accomplish my target at work. We connect and communicate to our client using this software. We meet our customer support using the software that makes our customers happy, the faster service we had, the happier we will have a customer satisfaction. We easily manage and organize the cases from email, live chat and web. We are closing a case in record time and in timely manner.

Cons: The least I like about this software is that there are times that the software is down due to technical issues however, when we send in our request for support, their customer service are very supportive especially when it requires a troubleshooting that needs their assistance.

Overall: Salesforce helps our company to connect with our customer. We are able to listen to their request and respond in to their needs . This is like a channel of communication between us and our customer. We can track and manage the conversation in as much detail as we can on client's inquiry and we are able to act faster, respond better and anticipate our customers' needs.

I am being asked for complicated customization, but this is software that can fulfill the request.

Feb 08, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Extensive support system and high extensibility. Support may vary from country to country, but we enjoy free and fast online support. This helped us many times. In terms of extensibility, it is convenient to extend the functions provided by the standard, and also various customizations are possible when creating new functions. API cooperation is also possible. How scalable is it is extensible rich enough that I can create a storage and inventory system.

Cons: There is a classic UI and a new UI that will be running with javascript. The design of the new UI is beautiful, but it is too heavy for usability. Also, with some functions, you can not use this function because you can not use the function you have used. Also, it is a good thing to add new functions, but sometimes it overlaps existing functions, it is difficult to understand how to use these two functions at that time. Best practices etc. should be exemplified.

I've implemented and also been a user of the platform.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it can be configured and maintained by people other than IT professionals, and I don't nee da bunch of servers and programmers to maintain the platform. I can redirect those $ to investing in the licenses and overall way we configure and use the software. Love all the workflow tools and the App Exchange for extra plug-ins. Plus everything integrates with SalesForce.

Cons: From a B2C perspective, the many many interactions any customer has with a company can add up to a big data sotorage expense. Data is expensive.

Overall: Huge workflow and contact center benefits for inbound and outbound teams.

Easy interface. Dynamic. Multi generational.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Robust interface with abundant extrapolation. Differential uptake in mutliple configurations daily.

Cons: Minimal deleterious effects. Sometimes the visual interference is uncomfortable to the inertial dampener.

Salesforce is an amazing software that many company can benefit from

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce allowed everyone is the company to be on the same page and brought all the information to one place. The best part of Salesforce is that its customize-able to each company's needs, and that can be an ongoing improvement as companies grow and evolve.

Cons: It may be hard for some companies to find somebody that can make the program company specific - but it is definitely worth it.

Overall: I was able to better organize my work and all documents related to a certain project.

Powerful platform for quickly building out enterprise-grade CRM tooling

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to piece together just about any application with out-of-the-box modules. Developer API is well-documented.

Cons: UI is a bit clunky. Could use some modernization using web 2.0 technologies such as AJAX. Integrations with modern UI frameworks like Babel and Webpack could help to embrace the modern web dev community.

I've been using salesforce for a few months now and I'm blown away by the support I have received.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Customer support has been great and have helped me with many things. Managing contracts, business monitoring and helping drive sales.

Cons: Was expecting a bit more out of this software when it came to boosting my assets. It has helped enough to make price efficient.

Capterra-loader

Best CRM for Attribution

Feb 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: We make decisions based on data, and Salesforce makes that data easy to organize and understand. This does require some technical knowledge.

Cons: The user interface isn't very intuitive. I occasionally find myself spending more time searching for the right section rather than accomplishing the task at hand.

Salesforce adapts to your needs, but falls short on keeping you and your employees bound.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is likely to help you company no matter what your need is. I've used this with communications, fundraising, and fundmaking. While more popular with sales, I personally see a lot of other opportunities here. It is very user friendly once set up and it is a great way to professionalise a startup that wants to get serious.

Cons: Salesforce is not easy to set up by yourself so you are likely to seek consultants to do it in accordance to your needs. The company really needs to find more user friendly ways for individuals to set this up for themselves for their needs.

Overall: Salesforce helped us put together all our contacts and keep in touch better with them. It is such a good tool for forming networks and strategic partnerships when multiple people are involved.

All in one for efficiency

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it's a one stop shop for everything we need for our customers. It allows for plenty of customization as long as you are willing to put the work. Great for all business needs.

Cons: The only frustration is when customer information is missing or duplicated but that's something the user has to just make sure they look out for and correct

Robust and Granular

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that is has the flexibility to record and track many aspects of a Sales function, customers, etc.

Cons: With the many ways to track sales, opps, customers, etc. you can lose the simple ways of a business.

Overall: N/A

very good at managing large person database

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: very customizable in building out database and objects. Reports can be built to be super customized. easy to send reports and share info within organization

Cons: not very user friendly at first. hard to create reports unless you have some technical knowledge. most likely need to use consultants to build your instance.

I love being able to have all the things I need for commerce in one place.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to sell, accept payments, talk with customers, team members, and marketing in one place allows me to be very efficient.

Cons: I don't really like the price structure of this site as I feel like I can go elsewhere and get a similar service for cheaper price, although I won't get everything in same place.

Easy-to-navigate software. The software is also easy to navigate.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: When you log in, the tool's dashboard gives you a huge range of report widgets, allowing you to have a bird's-eye perspective of how your company is performing. Your sales reps can check out real-time summaries of customer data and other relevant statistics. Easy to navigate

Cons: reporting even just basic information can be very tricky. Generating reports, compared with the rest of the helpdesk solution's features, is not as user friendly.

Salesforce review

Feb 08, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: We signed up for Salesforce after comparing different different CRM's for our home improvement business. We were told by our salesperson that it would do everything that Improveit360 because it was built on the same "platform" However after months of trying to get support with no luck we are trying to cancel. We of course signed a 12 month contract based on the information from the salesrep. Now we cannot use it and they won't cancel it because we are "locked" in. Even though we will not use them, they can probably see we have tried to get help and have not used the system. They are going to charge us further even though we had the classic bait and switch pulled on us. We will be filing in the BBB and the attorney Generals office. What a scam!

I very robust CRM with big set up times but worth the learning curve

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tracks everything. It's that simple. If you want to track anything about your clients, salesforce can do it. And most likely 20 different ways. It's totally customizable and can be tailored to any needs

Cons: It's a lot at first. Steep learning curve. But worth the time and effort. Reports are tricky but only because they can literally report on every piece of data you have

Overall: Reports were worth their weight in gold. Incredibly customizable and specific when needed, or quick and easy if needed as well

Great way to organize

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Lots of cool features that make it easier to stay organized with potential clients and servicing current clients

Cons: The interface can be just a little busy and intimidating to new users but once you get the handle of it becomes the tool it's meant to be

The marketing cloud and the new content builder for emails is fairly seamless.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Salesforce is constantly pushing out new updates and technologies. I feel like they are responsive to our ideas and feedback.

Cons: Integration across products is not easy. I wish there were more opportunities to link within the product.

Capterra-loader

Great Product

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use which makes this software more likely to be used by people who want and user friendly software.

Cons: I first had some installation issues, but it was resolved quickly by Salesforce customer service. It was great to have good customer service.

Easy to Use

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being in sales I appreciate the tracking features that SalesForce offers. The ability to put in a client/company and then log all of your activity within their account is great. Reporting is also a good feature.

Cons: I enjoy Sales Force over all but unfortunately the software can get pricey the more you customize the items.

Overall: Tracking of clients/accounts; Reporting of activities

Used it several years ago and worked well with few problems.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy, almost data entry type, clear and concise hints for errors. Can be easily taught to new employees.

Cons: It did not always work well when using other software. Had to go back and forth several times during one transaction.

A good central source of truth for a company to share information.

Feb 08, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's been an easy way for all teams (global) to communicate with one another and understand what's being worked on.

Cons: Learning curve for some tasks that seem like it should be simply out of the box. No instant access to customer support.

Capterra-loader

Salesforce is the most comprehensive CRM on the market

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. I was surprised at how fast my team was able to pick it up. So many reports and features that make sales much easier in general

Cons: With there being so many features, they can at times be overwhelming and almost delay the sales process. However, I believe the features would be very beneficial to higher ranking employees (executives) at a company.

Overall: Ease of use. QUick access app.

Slow and Time Consuming

Feb 08, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The data we are able to collect is amazing and worth so much. We al enjoy the ability to customize the interface to work around us.

Cons: The slow response is horrible while working with a customer. We continue to have lag through out the day. When 6:00pm hits, SaleForce freezes and slows to a crawl. Multiple employers need to restart their browser to continue to work in SalesForce. This cause major down time.

Salesforce is user friendly and a great tool for centralizing work flows.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: What I like most about Salesforce is how user friendly it is. New employees are able to navigate the software on their first day!

Cons: There are often glitches which cause slow downs. For example, links may navigate back to the home page instead of to the requested page.

Capterra-loader

I have enjoyed using Salesforce

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The data.com aspect of the software is the most useful aspect in my opinion. The access to the contact information is valuable.

Cons: The CRM aspect and the tracking of prospects and clients could definitely be improved upon to be more user friendly

Great CRM with intense features & integrations

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Value for Money

Pros: I love how salesforce integrates with anything and everything. It reduces steps in my workflow of managing leads/clients.

Cons: Expensive. I wish products like this were cheaper and more affordable. I understand development goes into them, but they should still be more affordable.

I have used it for minimum purposes.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy search functionality when entering notes for customers, and clear use of phone call functions and customer contact.

Overall: Ease of tracking customer follow up and other teammates contact with the customer.