Needles Case Management

Needles


4.5 / 5
20 reviews

Who Uses This Software?

Our target market is law firms. We have a niche in Personal Injury, but also serve Med Mal, Family, Criminal, Social Security, Immigration, Bankruptcy, Veteran's, Insurance Defense and Mass Tort.


Average Ratings

20 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/one-time/user
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Needles Case Management
  • www.needles.com
  • Founded 1985
  • United States

About Needles

Needles has been the leader in Law Practice and Case Management Software for over 30 years. Through direct client feedback, we have continued to refine and optimize the Needles platform to deliver a law firm solution as close to perfection as possible. Our platform is configurable for any law practice type and size and integrates with many accounting and document management programs. See for yourself how Needles will transform the way your law firm does business. Download a Free Trial now!


Needles Features

  • Boolean Search
  • Case Management
  • Client Database
  • Conflicts Database
  • Data Import / Export
  • Full Text Search
  • Indexing
  • Phonetic Search
  • Preemptive Conflicts Search
  • Relationship Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking
  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Needles Reviews Recently Reviewed!


Excellent software - Excellent support

Feb 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: See my review. The support and ability to customize is second to none. We have tried a lot of software to help our practice run more efficiently and effectively.

Overall: I cannot imagine running a personal injury practice without Needles. Needles keeps my staff on track and provides us a method to confirm the staff is on track. The support is excellent. The program can be customized to better fit my practice. As we grow and learn Needles grows with us. It allows us to better serve our clients because which keeps our clients happy and leads to more clients.

The support is excellent. The set up process allows you to learn about your firm and how you firm can operate more effectively.

Vendor Response

by Needles Case Management on February 20, 2017

Charles, thank you so much for your kind words! We are very happy that you love our product, and that your firm is continuing to learn and use Needles.

top notch customer support

Mar 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LOTS of features. Easy to run a lot of reports, you can call customer support and get anything and everything you need made for you.

Cons: Can be confusing at times, a lot of features means a lot of weight to the software. Training is a must for daily use.

Overall: great case management. Easy to keep up with several aspects of a case. Completely customizable.

Vendor Response

by Needles Case Management on March 12, 2018

Thank you for your kind words, Christin!

I used this software daily as a case manager at a law firm

May 07, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It could generate documents, filling in certain fields automatically from the database. It could store healthcare providers and other contacts for easy medical requests. You can schedule events so you do not miss deadlines.

Cons: Sometimes it is clunky and crashes. Sometimes it isn't easy to deteine of you are making a duplicate entry. Might have more to do with the programming of the firm than the software itself.

The ease of use of this software is undeniably amazing!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So easy to use this software. For injury cases, simply go through the tabs and enter the information. The software handles basically everything from there. You get reminders of important items to follow up on, patient contact, and statute dates as well. Getting phone conversations, messages and such are seamless as well. No need to have a heavy paper file ever again.

Cons: It is a bit costly, but absolutely worth every penny. It needs to have a bit more detail as far as permissions go. Maybe more detail so as nothing important is lost by a user.

Vendor Response

by Needles Case Management on April 12, 2018

Thank you for your review, Lisa! We appreciate your feedback!

Review of Needles

Apr 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: lacks some features

Overall: I have used Needles in the past as well as Trialworks for law practice case management. In my opinion, Needles is a little easier and user friendly, but Trialworks probably has more features, if I could really learn to use them all.

Recommendations to other buyers: no

Needles is a nice case management system if you aren't looking for extreme bells and whistles.

Feb 01, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Keeps track of all client info and communication in a nice organized manner. Easy to navigate in and out, not too complicated interface.

Cons: There really aren't the latest and greatest bells & whistles yet. Not time keeping, no docketing or rules-based deadlines automated for litigation.

Vendor Response

by Needles Case Management on February 12, 2018

Thank you for your review, Lorin!

This is a clunky program

Jun 14, 2018
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I like the calendar feature on the program which enables you to see other peoples calendars easily

Cons: I think the functionality of this software is somewhat antiquated compared to similar products on the market. It does not like to play nice with other software and often causes conflicts

LOVE NEEDLES!

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robust and Easy to Use

Cons: Can't think of too many other than configuring to your liking takes a little bit of time. The training is great, but as a solo practitioner, finding time isn't always easy.

Overall: I have used Needles, and absolutely love it. By far the easiest and most robust solution I've tried.

Recommendations to other buyers: Be sure to download their free trial.

Great stable program - have used since 2002 - must have for any law practice

Apr 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Use Needles for all database operation in a 15 attorney firm with moderate advertising budget. The software is fully customizable for the many case types we handle. (PI, Auto, WC, Mass Tort, Medical Malpractice, Aviation, Products, Appeals just to name a few). Additionally it is our HR and equipment management software, providing the flexibility to have everyone in the firm know and use one database product on a daily basis - and this was no extra cost! A few strengths of the program include, a case calendar with syncing to Outlook, custom/basis reporting, custom screens, word processing and PDF document merging, checklist by case type, Quickbooks software integration, marketing reports, very stable platform with database backup, low computer requirements and support that does not use voice mail. With the changes I have seen in 30 years in the legal community, one lesson I have seen repeatedly - you need flexible case management software to survive! That is what Needles brings to me. I highly recommend the software to any law practice.

User friendly

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software was very easy to use and navigate. I also like that the software is customizable to the user.

Cons: The only con I have for this software is that it takes a good amount of time to customize it to your liking.

Mercedes of Case Managment Software - IMHO

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very comprehensive

Cons: A bit pricey for a small firm..

Overall: Have used it for almost six years in a small law practice consisting of two to three attorneys. Very comprehensive

Recommendations to other buyers: Test drive all the case management software, in my opinion this is one of the best ones.

Needles Review

Dec 21, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: organization, contacts, case docs, merge documents, user defined reports, intake sheets and value tab.

Cons: companion tab and not be able to see multiple addresses for one contact.

Overall: My experience has been great so far. The support staff at Needles and the information you can get from the website is wonderful. I seem to learn something new about Needles almost everyday.

Vendor Response

by Needles Case Management on December 22, 2016

Thank you for the kind words, Rachael. We hope you continue to learn with Needles!

Antiquated UI & UX

Aug 09, 2016
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Comments: I used Needles for over 7 years, and found it to be a very antiquated case management system with a poor user interface and user experience.

HD Needles Review

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I have been using Needles for approximately 9 months and am in charge of the training and maintaining of Needles. Some of the staff find Needles not very user friendly at first, but once trained properly have no problem. Before Needles, all of client/case related info was separated between the partners and frankly all over the place. I love that Needles is like a filing cabinet will all information centrally located. Client/Case information can be located quickly and easily and I love the functionality of the reports. I also like the fact that it can be customized to fit your firms needs. I strongly recommend Needles for handling your case management.

Vendor Response

by Needles Case Management on December 09, 2016

Thank you so much for your kind words, Stacie!

Needles Works

Apr 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My firm uses Needles to manage over 10,000 cases in 5 different practice areas. We find the program easy to use, stable, and extremely flexible. The reports Needles offers help us run our business and track work throughout our office. The checklist keeps the staff on point and document merging streamlines cases shortening time on desk. Needles support staff has been one of the best groups I have worked with, quick to reply with assistance and courteous. I could not imagine running a firm without Needles firm management.

Client for more that 20 years

Apr 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The best thing about Needles is that it is completely customizable. Whatever you would like to see from your case management system can be created, if it does not already exist. Our firm has used this software for 20 plus years and this program helps us to manage a large number of files quickly and efficiently. Needles is a crucial element in keeping our firm running in tip-top condition!

Great Product

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Needles is a fantastic office/case management software. The staff and support are great. They go above and beyond to make sure you are completely trained and comfortable with the product.

Great Product!!

Apr 14, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our law firm uses this product and it's great! We have looked into switching to other case management software but we always come back to Needles.

We have been using Needles for over 20 years. The power of this program is unbelievable. Easy to us

Apr 13, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The customer support is top notch and training support wonderful. They have a client website full of useful info.

Great platform

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Such a stable and great platform for case management. Our entire team works very efficiently within Needles.