Professional Computing Resources

COMIT


5 / 5
1 review


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Professional Computing Resources
  • www.pcr.com
  • Founded 1983

About COMIT

Integrates all management functions into a single product. From call accounting and billing to complete service order and trouble ticket provisioning, status and reporting.


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COMIT Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting

COMIT Reviews Recently Reviewed!


Capterra loader

Intuitive (mostly) and easy to learn. Broad functionality, use the parts you need.

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Robust all-in-one telecom ticketing, Ext.#, Cabling, Users, & Billing/Invoicing/Charge-back database. We access COMIT daily, all day, in our normal operations. PCR is very responsive to requests and questions.

Cons: Tools for cleaning up DB errors are lacking, but a call to PCR can resolve most problems. I'd like an additional category to permit marking such items to keep them out of reports.

Overall: Telecom control of Trouble Tickets and New Service Requests for field engineers, Cabling, Ext. Number management, Carrier billing (Wired and Wireless) and payments, Invoicing Charge-backs to internal departments. Reporting on users and administrators for daily and periodic tasks.