Who Uses This Software?

Companies who want to automate their inbound and/or outbound call handling.

Average Ratings

2 Reviews

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    See pricing details
  • Pricing Details
    Professional: $99 / line Enterprise: $199 / line
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Katalina Technologies
  • www.voiceguide.com
  • Founded 1996
  • Australia

About VoiceGuide IVR

Fully featured Inbound/Outbound IVR and ACD. Easy to deploy. Easy to manage. Ready to use IVR function modules let you create and administer IVR callflows without programming. Graphical callflow designer. Advanced outbound campaign management GUIs. Highly configurable. Integrates well with existing systems. Cost-effective for smaller installations while providing option to scale up at any time. Free evaluation download available.

VoiceGuide IVR Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

VoiceGuide IVR Reviews

I've run this software 24/7 for 11 consecutive years!

Nov 28, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: During a decade of running this software every minute of the day, I've had a few hardware failures, but this software has never failed me. The drag and drop visual call flow makes it the easiest IVR software in the world to use, yet it still gives you 100% flexibility deeper with the software to customize any technical outcome that you could dream up. It's actually the support documentation and "Voiceguide forum" that could be the sweetest part, mainly because that extensive library of examples makes even the finest nuances of customization a relatively quick and painless process to replicate in your own system.

Great product - thanks

Nov 16, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were able to create our survey with this software quickly and easily. Stand out from those we tried.

Support was great with a question we had.

There's a free trial available. Recommend it.