--- title: "VoiceGuide IVR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoiceGuide IVR Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/59009/VoiceGuide-IVR/" page_type: "product" language: "en" --- # VoiceGuide IVR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceGuide IVR ## What is VoiceGuide IVR? Fully featured Inbound/Outbound IVR and ACD. Easy to deploy. Easy to manage. Ready to use IVR function modules let you create and administer IVR callflows without programming. Graphical callflow designer. Advanced outbound campaign management GUIs. Highly configurable. Integrates well with existing systems. Cost-effective for smaller installations while providing option to scale up at any time. Free evaluation download available. ## What is VoiceGuide IVR used for? [IVR](https://www.capterra.com/ivr-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## VoiceGuide IVR Overview Updated September 2026 AI summary VoiceGuide IVR enables organizations of any size to automate and manage inbound and outbound calls through features such as call routing, automatic call distribution, and call center management. Supporting both cloud and on-premise deployment, it offers real-time analytics, integration with popular business applications, customizable scripting, and options for surveys, voice mail, and live chat to support diverse communication needs. ## VoiceGuide IVR alternatives Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about VoiceGuide IVR Overview ### What company size and specific industries is VoiceGuide IVR built for? VoiceGuide IVR is designed for companies of any size that want to automate inbound and outbound call handling. It is not limited to a specific industry, making it suitable for organizations across sectors that need to manage customer calls, routing, or outreach through an IVR system. Features and Usability ### What are the key features of VoiceGuide IVR? VoiceGuide IVR offers IVR, call routing, call transfer, automatic call distribution, and phone key input for inbound and outbound call handling. It also includes call recording, call tracking, call reporting, real-time analytics, live chat, surveys and feedback, pre-recorded messages, text to speech, and third-party integrations. Integrations ### Which third-party tools and platforms does VoiceGuide IVR integrate with? VoiceGuide IVR integrates with 10 third-party tools and platforms, including Salesforce, ServiceNow, QuickBooks Desktop, Airtable, Microsoft Access, MySQL, Oracle, PostgreSQL, and SQL Server. It also supports SQLite, Firebird, xBase, and ADO.NET Data Providers for database and business application connectivity. Getting Started and Support ### What training and onboarding options does VoiceGuide IVR offer? VoiceGuide IVR provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and question-and-answer support, webinars cover product topics in a group format, and documentation offers written reference material for self-paced learning and step-by-step review. Getting Started and Support ### What customer support options does VoiceGuide IVR offer? VoiceGuide IVR provides chat support. ## Features AI summary Based on 558 IVR reviews Capterra data shows that buyers of IVR rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) VoiceGuide IVR supports all three features that reviewers rate most highly: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage inbound call operations, direct callers to the right destination faster, and distribute call volume efficiently across teams, allowing teams to improve response times and deliver more consistent customer service. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone VoiceGuide IVR 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Customizable Reports: Alter the layout and content of reports - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $99.00 One Time ## Integrations [ PostgreSQL](https://www.capterra.com/p/48791/PostgreSQL/)[ SQLite](https://www.capterra.com/p/158187/SQLite/)[ ADO.NET Data Providers](https://www.capterra.com/p/233709/dotConnect-ADO-NET-Providers/)[ ODBC Driver for Salesforce](https://www.capterra.com/p/253037/ODBC-Driver-for-Salesforce/)[ ODBC Driver for Oracle](https://www.capterra.com/p/253043/ODBC-Driver-for-Oracle/)[ ODBC Driver for PostgreSQL](https://www.capterra.com/p/10013577/ODBC-Driver-for-PostgreSQL/)[ ODBC Driver for SQL Server](https://www.capterra.com/p/10023838/ODBC-Driver-for-SQL-Server/)[ ODBC Driver for xBase](https://www.capterra.com/p/10023576/ODBC-Driver-for-xBase/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZZ Zachary Z. Director ### "I've run this software 24/7 for 11 consecutive years!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 28, 2015 During a decade of running this software every minute of the day, I've had a few hardware failures, but this software has never failed me. The drag and drop visual call flow makes it the easiest IVR software in the world to use, yet it still gives you 100% flexibility deeper with the software to customize any technical outcome that you could dream up. It's actually the support documentation and "Voiceguide forum" that could be the sweetest part, mainly because that extensive library of examples makes even the finest nuances of customization a relatively quick and painless process to replicate in your own system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Di D. Customer Service Manager ### "Great product - thanks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 17, 2015 We were able to create our survey with this software quickly and easily. Stand out from those we tried. Support was great with a question we had. There's a free trial available. Recommend it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.