# BatchMaster ERP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BatchMaster ERP the right Business Process Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/59151/BatchMaster-Enterprise/reviews --- BatchMaster ERP 4.4 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of BatchMaster ERP Ease of use 4.1 Customer Service 4.4 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Michelle C. Operations Manager Printing Used the software for: 1-2 years ### "Batchmaster is worth it" March 3, 2026 5.0 I am really enjoying Batchmaster as it allows to showcase my skills. Batchmaster is easy to navigate. It allows me time to focus my time more in other areas of the office. Pros I love how Batchmaster helps me keep all my documents connected and easy to locate. I don't have to file a bunch of paperwork everyday now. Cons Sometimes it takes longer than I want to process some things. I move faster than Batchmaster does and this can slow me down but it is not so bad that I would want to stop using it. Review Source Response from OptiProERP March 5, 2026 Thank you, Michelle, for sharing your feedback. We’re glad to hear that BatchMaster ERP is helping streamline your document management and making it easier to stay organized while reducing paperwork. It’s great to know the system is easy to navigate and allows you to focus more time on other important areas of your work. Thanks again for your review and for being part of the BatchMaster community. CA Chris A. Office Manager Chemicals Used the software for: 2+ years ### "Reliable System, Highly expandable and Robost" December 2, 2024 4.0 We have used BM for almost 10 years, most of the issues we have has with the software, were user errors. The numbers in the system are unquestionable and reliable, we have a lot of faith in the system. and the support is often quick to address our problems. Pros All in One Software, SAP is rock Solid, reliable and well respected. BatchMaster running on SAP is can be customized to anything we require although out of the box it's good enough for us. Cons the SDS module built in Module is VERY cumbersome and need a COMPLETE over haul, it's slow it's tedious and often causes problems as the entire design of the module is archaic and needs vast improvement. It should not be using WORD.DOT and it should not accumulate in size when making more than one as the resources required can crash the computer. I know there are addon SDS modules but they can be expensive and also require a lot of time to set up. If this were streamlined I would have given the system a 5/5. Alternatives considered [Deacom ERP](https://www.capterra.com/p/62992/DEACOM-ERP-Software/) Reason for choosing BatchMaster ERP We were familiar with BM using SAGE PFW/BM this product seemed to offer similar capabnilites Switched from [Sage X3](https://www.capterra.com/p/213927/Sage-X3/) We were on SAGE PFW, they wanted us to go to SAGE X3 This software became obsolete and we were forced to move into a new product. Review Source Response from OptiProERP December 20, 2024 Thank you, Chris, for your thoughtful review and decade-long trust in BatchMaster ERP! We’re glad the system has proven reliable and adaptable to your needs. We appreciate your detailed feedback about the SDS module, which will be shared with our product team and you may be contacted to discuss this in more detail. We recognize the importance of streamlined functionality and strive to provide the best solutions to our customers. Thank you again for your review and partnership. AC Alecia C. Controller Food Production Used the software for: 2+ years ### "Controller" December 11, 2024 3.0 It has been very beneficial for keeping track of inventory, including labor & overhead costs & valuating on hand items. The dashboards are usually helpful but often times I have a problem reconciling transactions. Pros It interfaces with our accounting software. Issuing support tickets is easy & most of the time are addressed promptly. Cons Ease of use/learning different features. And some features such as using warehouse location, row, aisle, bin & rack are not capable of using to setup a warehouse and assign specific areas to locate items. We had to pay additional $ for them to manipulate the program & hopefully it will work. Review Source Response from OptiProERP December 20, 2024 Thank you, Alecia, for taking the time to share your thoughts about BatchMaster ERP. We’re glad that our solution has helped you better manage inventory and costing and that the software's interface with your accounting system and the ease of issuing support tickets have been beneficial. We appreciate your constructive feedback regarding the warehouse setup features and the learning curve of some functionality. Enhancing ease of use is our priority, and your insights will help guide future improvements. We’ve relayed your feedback to our product team and may follow up with you for further questions. We really appreciate your and customer feedback to continuously enhance our products. TP Teri P. Purchasing Project Supply Chain Manager Cosmetics Used the software for: 2+ years ### "BatchMaster ERP is the greatest thing that we needed" February 19, 2026 5.0 Whenever we need something, have a question, whether it is simple or something that needs a little more investigation, all personnel have been available to help and assist in any way that is needed. Pros Customer Support has been really great. Once a trouble ticket is entered, within 24 hrs. it's usually resolved. Cons Document Management - would love to see more on the MSDS and essential documents that are needed for regulatory. As well, standard reports - a better way to modify would be nice. Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Reason for choosing BatchMaster ERP Better priced for what was needed and the ease of transferring existing data into the new Batch Master. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) We wanted to have everyone and everything on one system - so all could be seen by everyone. Review Source Response from OptiProERP March 3, 2026 Thank you for sharing your experience with BatchMaster ERP! We’re delighted to hear our support team has been responsive and helpful, and we truly appreciate your feedback on document management and reporting. Your insights on MSDS handling, regulatory documents, and report customization are valuable as we continue improving these features. We’re grateful for your support and look forward to continuing to help your team succeed. GB George B. IT Director Food Production Used the software for: 2+ years ### "Great Value" December 3, 2024 5.0 Overall our experience has been positive. We had a very difficult and complex use case that BatchMaster was able to support for us through implementation. We required several complex/unique customizations that BatchMaster was able to perform. Pros Traceability of lots/raw materials is a breeze, you can track down every single unit of a given product in moments. Cons Sometimes the wording used in small specific menus can be a little misleading. Using synonyms for words that native English speakers might call something else. Switched from [WISE](https://www.capterra.com/p/77719/WISE/) BatchMaster provides more features for about the same cost. Review Source Response from OptiProERP December 20, 2024 Thank you, George, for your kind words and detailed feedback! We’re delighted that BatchMaster ERP’s traceability features have positively impacted your operations. We also appreciate your note about menu wording—making terminology more intuitive is something we continuously work on. Hearing how BatchMaster’s customizations supported your complex use case is wonderful. Our team is always ready to assist if you have any issues or suggestions. Thank you for choosing BatchMaster! MK Monika K. Business Systems Analyst Pharmaceuticals Used the software for: 2+ years ### "Business Systems Analyst" December 5, 2024 4.0 Overall Batchmaster Software is Good Product for Pharma/Nutra Industry Pros The complete order to cash process can be fulfilled using BM software Cons The production process is bit complex, creation of Batch entry followed by Batch ticket. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Older version of SAP and limitation to capture Labor/overhead and quality process was completely outside system Review Source Response from OptiProERP December 20, 2024 Thank you, Monika, for your review and for recognizing BatchMaster ERP as a good fit for the Pharmaceutical/Nutraceutical industry. We're glad you see the benefits of switching to BatchMaster ERP as a more comprehensive solution while providing a complete order-to-cash process. Your feedback about the complexity of the production process, particularly batch entries and tickets, is valuable, and we will continue to strive to address the needs of your industry with more streamlined solutions. Thank you again for your feedback. YS Yazon S. ERP Administrator Plastics Used the software for: 1-2 years ### "Batchmaster Review" February 12, 2025 4.0 Overall experience has been great. I have worked closely with several team members and enjoy it so far. Pros Great team to work with and very responsive. Lots of support Cons More complex issues take longer time to resolve. Review Source Response from OptiProERP March 3, 2026 Thank you for your kind words and for sharing your experience! We’re so glad to hear that you’ve enjoyed working closely with our team and that your overall experience has been great. We value responsive, reliable support and appreciate your patience when more complex issues require extra time to resolve. We value your partnership and look forward to continuing to support your success. lW liz W. Accounting Manager Wholesale Used the software for: 2+ years ### "BM is good for Paint Manufacturing industry" December 11, 2024 4.0 BatchMaster works well with our company since we are Paint Manufacturer, we bought the financial module in year 2018 and get rid of Sage. now we only need to maintain one ERP system instead of two. Pros It can be customized to fit your company needs and the customer service respond very quickly. Cons most of reports from BatchMaster are hard to read and edit after export to excel file. Review Source Response from OptiProERP December 20, 2024 Thank you, Liz, for your review! We’re thrilled that BatchMaster ERP fits your company’s needs, and our responsive customer service has been an asset to your business. These are two critical goals that we strive for. We appreciate your feedback about the readability of exported reports and will share this with our development team as an area for improvement. It’s great to know that consolidating your financial and operational systems has streamlined your processes. If you need help optimizing reports, our team is here to assist you. Thank you for your continued partnership! SC Samuel C. Director of Operations Food & Beverages Used the software for: 1-2 years ### "Very good value for the cost." October 16, 2024 4.0 Our overall experience has been acceptable in terms of value/benefit. Pros BatchMaster offered a proportionally advantageous depth for our operational budget. Cons BME is somewhat unforgiving when inevitable input errors occur. Review Source Response from OptiProERP December 20, 2024 Thank you, Samuel, for sharing your experience with BatchMaster ERP. We’re pleased that the depth of functionality has been a good match for your operational budget. Your feedback regarding input errors is valuable, and we’ll reach out to you to get more specific information for the product team and to see if there are any areas where we can support you further. Thank you again for your review, and we greatly appreciate your continued partnership. VR Verified Reviewer Full Cycle Accounts Payable Specialist Construction Used the software for: Less than 6 months ### "BatchMaster gets easier! " December 9, 2018 5.0 Using batchmaster overall has been a positive experience. It calculates all the ingredients properly and very seldom makes mistakes on batch quantity. Pros The pros about the software is that mistakes are caught early on in the process. If a mistake is made you are more than likely to find it during the initial process. Cons Learning the software is difficult and not user friendly. The layout of the modules are not as easy as I would like them to be. Understanding each module and it’s fuctions does take time. Review Source PM Patrick M. Controller Food Production Used the software for: 1-2 years ### "BatchMaster Review" October 18, 2024 5.0 The BatchMaster team is professional, attentive to our needs, and responds promptly and positively. Pros BatchMaster listens to our business needs and then they implement their solution accordingly. Cons The system works great. The only thing I would recommend is to have their support team push back when the client asks for customizations and discourage and encourage them to try the out of the box solution first Review Source Response from OptiProERP December 20, 2024 Thank you, Patrick, for your positive review and highlighting our team’s commitment to listening and implementing solutions tailored to your business needs. We appreciate your suggestion to encourage clients to explore out-of-the-box solution first before considering customizations—it’s a valuable perspective we’ll take into account. We’re thrilled to know that your experience with our professional and attentive team has been so positive. Thank you again for your feedback and partnership! BV Brendan V. QC Automation and Compliance Coordinator Food Production Used the software for: 6-12 months ### "Batchmaster" December 22, 2023 4.0 Overall a very good experience and they are a pleasure to work with. Pros Batchmaster can be the full system used across a full company. Cons The customer support team is very active but some issues can take some time to be fixed Review Source CM Chris M. owner Used the software for: 6-12 months ### "Absolute dream for any pharma company" February 26, 2019 5.0 Pros This is the best hand down for any pharmaceutical manufaturing business. Amazingly easy to use, will streamline your biz while keeping you in line with FDA reg's. This has it all, does not matter if you do your own med's or no this will help you with your: R&D, product development, production, quality, inventory, FDA traceability, FDA compliance, scheduling, and warehousing. Cons When it comes to getting it right.. There is nothing missing here. Made for larger pharm corps. but all in all this is the best thing to have for your pharma buniness. Review Source RC Robert C. President Aviation & Aerospace Used the software for: 2+ years ### "Great Software! Especially for formulation!" August 10, 2015 5.0 Pros Very easy to use and the integration between our financial software and the manufacturing software work great. Cons Sometimes, the programming can be a little bit clunky, but it is not too bad at its worst. There are a lot worse software systems out there. Review Source AH Andrew H. IT Manager Farming Used the software for: Less than 6 months ### "Batchmaster Is a Big Help to our Company" October 21, 2015 4.0 Pros I think Batchmaster is a great, easy to use ERP system. Their customer support team seems to be very knowledgeable and they are very quick to respond when you are having issues or need a quick tip. The best part is the user friendly interface, it doesn't take much practice before you start feeling like you really know your way around the system. Cons It's hard to say. I think it would be nice if there was the ability to interface with more than one financial database. We have company's in the US and Canada so we have to use different versions of financial software but we cannot interface both with the same instance of Batchmaster. Whether this is something Batchmaster can change or not I'm not sure, maybe we need to look at different finance software options. Review Source JK Jayalakshmi K. Associate accountant Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Multifunction software" January 7, 2019 5.0 Pros Its a exhaustive package of manufacturing. This software having many uses. It can able to analyse inventory, production, formulation, billing, QC, cost of production and planning etc. It helps to bring the manufacturing product into end to end customer. As like named it is a master software application. Cons It is a Specific solution software application. Little learning is needed to use this software and easy when it get practiced.tiny expensive app. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.