Merlin X2

5 / 5
3 reviews

Who Uses This Software?

Hair and beauty salons worldwide, gyms and fitness centres, medical and dental clinics.

Average Ratings

3 Reviews

  • 5 / 5

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Ikosoft
  • www.ikosoft.com
  • Founded 1994
  • France

About Merlin X2

IKOSOFT Merlin is your gateway to a fast, effective, user-friendly management strategy, customised to your business plan. Features include appointments, billing, stock management, commisisons, network, online booking, SMS and more. Translated in more than 12 languages, Merlin X2 fits the unique specifics of each country. Available in over 20 languages and 50 regionalised versions, Merlin is used by over 65,000 hairdressers in 17,000 salons worldwide.

Merlin X2 Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments

Merlin X2 Reviews

Little known over here but very complete

Jul 15, 2014

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: I stumbled upon this program almost by accident as they are not very well known in South Africa but I'm so glad I did!

Pros: Extremely complete software, it does everything from stock management to commissions to automatic marketing (this last one is amazing; I get clients calling up to book appointments all the time without me having lifted a finger to contact them!). Tech support is very good and development is rapid. New versions are brought out several times a year.

Cons: Tech support is closed on French holidays (they're based there) so very occasionally we get stuck with a question for 24 hours. Also, some reports take up to 5 minutes to generate.

Merlin X2 user in South Africa

Dec 11, 2014

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: Centralised management, detailed reports, tips function, loyalty programme, stock management the list goes on and on. Excellent tech support (thank you Richard!), I am able to remotely connect (this is built into the software) to salon and sort out any issues. Overall the software is very user friendly and just works.

Cons: Tech support is closed on French holidays and reports can run a bit slow to load.

Very comfortable, extremely detailed and organized!

Jan 19, 2016

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Merlin is the best possible solution for managing and organizing the entire business of our beauty salon. It has full range of settings, options and constant online support.

Thank you all from Ikosoft!