# Merlin Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Merlin Software - reviews, pricing plans, popular comparisons to other Salon products and more. Source: https://www.capterra.com/p/59171/Merlin-X2 --- # Merlin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Merlin ## What is Merlin? IKOSOFT Merlin is your gateway to a fast, effective, user-friendly management strategy, customised to your business plan. Features include appointments, billing, stock management, commisisons, network, online booking, SMS and more. Translated in more than 12 languages, Merlin X2 fits the unique specifics of each country. Available in over 20 languages and 50 regionalised versions, Merlin is used by over 65,000 hairdressers in 17,000 salons worldwide. ## What is Merlin used for? [Salon](https://www.capterra.com/salon-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Merlin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ikosoft.com&name=Merlin) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Merlin 4.3 (4) VS. [4.7 (3,642)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price €39 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (4) Ease Of Use 4.6 (84) Value For Money 2.0 (1) Value For Money 4.6 (82) Customer Service 3.8 (4) Customer Service 4.6 (82) ## Merlin alternatives Highest Rated [4.9 (331)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (1,167)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (277)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars ## FAQs about Merlin Overview ### What company size and specific industries is Merlin built for? Merlin is designed for small to medium-sized hair and beauty salons, gyms and fitness centres, and medical and dental clinics worldwide. It fits businesses in personal care, fitness, and healthcare services that need software tailored to appointment-based operations and client management. Features and Usability ### What are the key features of Merlin? Merlin includes appointment scheduling, online booking, confirmations and reminders, and recurring appointments for managing client visits. It also offers client database and client profiles, email marketing and loyalty program tools, plus employee management, payroll management, inventory management, point of sale (POS), and multi-location support for salons and spas. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Merlin offer? Merlin provides in person training, live online sessions, and documentation to help teams get started. In person training supports face-to-face guidance, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and review. Getting Started and Support ### What customer support options does Merlin offer? Merlin offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. These support channels give users several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Client Database 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Email Marketing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns For Salons and Spas 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Specific for use in spas and salons Multi-Location 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Point of Sale (POS) 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Appointment Scheduling Schedule appointments via a calendar Merlin 13 features Schedule appointments via a calendar Electronic storage of stakeholder contact information Automated reminders and confirmations for booked appointments and events via text or email Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Specific for use in spas and salons Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage and support multiple locations Book meetings and appointments through a website or digital platform Manage employee salary processes, data, taxes, and records administration efficiently Accept and process customer payments for products or services using hardware and software Schedule repeating appointments based on a duration of time Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Trial Basic €39.00 Flat Rate,Per Month Value for money 2.0 (1) 2.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(3) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent CG Cyril G. Associé gérant Health, Wellness and Fitness ### "Très déçu par le service technique Ikosoft" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 24, 2025 Nous déplorons d'avoir à utiliser cet outil qui nous imposé contractuellement. Les équipes techniques n'ont pas su migrer les données de notre ancien logiciel malgré du temps investi de notre part ainsi que de l'éditeur de notre solution actuelle pour leur fournir les explications nécéssaire. Pros Le logiciel présente de nombreuses fonctionnalités intéressantes en terme de pilotage malgré une UX/UI qui ne correspond pas aux standards actuels et une solution pas responsive du tout. Cons J'ai eu de mauvaises expériences avec le support technique qui peine à réaliser des opérations simples. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Maria S. Manager ### "Very comfortable, extremely detailed and organized! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 19, 2016 Merlin is the best possible solution for managing and organizing the entire business of our beauty salon. It has full range of settings, options and constant online support. Thank you all from Ikosoft! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IB Ian B. IT Manager ### "Merlin X2 user in South Africa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 11, 2014 Pros: Centralised management, detailed reports, tips function, loyalty programme, stock management the list goes on and on. Excellent tech support (thank you Richard!), I am able to remotely connect (this is built into the software) to salon and sort out any issues. Overall the software is very user friendly and just works. Cons: Tech support is closed on French holidays and reports can run a bit slow to load. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Leon N. Owner ### "Little known over here but very complete" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 15, 2014 I stumbled upon this program almost by accident as they are not very well known in South Africa but I'm so glad I did! Pros: Extremely complete software, it does everything from stock management to commissions to automatic marketing (this last one is amazing; I get clients calling up to book appointments all the time without me having lifted a finger to contact them!). Tech support is very good and development is rapid. New versions are brought out several times a year. Cons: Tech support is closed on French holidays (they're based there) so very occasionally we get stuck with a question for 24 hours. Also, some reports take up to 5 minutes to generate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.