--- title: "RoomKeyPMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RoomKeyPMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/5937/RoomKeyPMS/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # RoomKeyPMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RoomKeyPMS ## What is RoomKeyPMS? RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, they pride themselves on superior customer service with their locally-based support team made up of former hoteliers. ## What is RoomKeyPMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 90 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## RoomKeyPMS alternatives Highest Rated [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (257)](https://www.capterra.com/p/33832/Yardi-Voyager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.5 (2,236)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (451)](https://www.capterra.com/p/133029/TenantCloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/5937/RoomKeyPMS/alternatives/) ## FAQs about RoomKeyPMS Overview ### What problems does RoomKeyPMS solve? RoomKeyPMS solves hotel operational gaps by centralizing reservations, check-ins, rate tiers, group and corporate bookings, payment processing, and guest profiles across properties. Its reporting, maintenance tracking, OTA and GDS connections, and cloud access help independent hotel owners, front-desk teams, revenue managers, and multi-property operators manage daily operations and pricing decisions. Answer based on 40 reviews Overview ### Which roles and teams benefit most from RoomKeyPMS? RoomKeyPMS is most used by hotel general managers, owners, and operations leaders who oversee property performance, reservations, and daily service delivery. Front-desk teams and night auditors manage guest check-ins, bookings, and shift reconciliation, while accountants and controllers support reporting, payments, and financial oversight. Sales and marketing teams track reservations and support occupancy goals. Answer based on 86 reviews Overview ### What company size and industries is RoomKeyPMS built for? RoomKeyPMS is built for small hospitality businesses, which represent 91% of reviewers, and independent hotels and chain properties. Its integrated hotel software supports hotel operations across properties, while reviewer data also includes enterprise and midsize organizations at 5% each. Hospitality accounts for 90% of users, followed by real estate at 3%. Answer based on 90 reviews Features and Usability ### What are the key features of RoomKeyPMS? RoomKeyPMS includes core property management and mobile access, with reservation management, front desk check-in and check-out, rate management, and reporting for hotel operations. Reviewers frequently discuss its cloud access, customizable reports, GDS/OTA and POS integrations, and housekeeping scheduler, which support multi-property reservations, guest profiles, and daily operations. Answer based on 60 reviews Overview ### How well does RoomKeyPMS manage hotel operations? RoomKeyPMS supports day-to-day hotel operations with cloud access, reservations, rate management, guest profiles, reporting, and maintenance tools. Independent hotels and small-to-medium properties value its broad functionality and accessible front-desk workflows, while some users find the system less suited to hostels, extended-stay operations, or highly simplified setups. Answer based on 22 reviews Overview ### Is RoomKeyPMS a good property management system for small hotels? RoomKeyPMS provides flexible property management for hotels that need reservations, check-in workflows, revenue tools, corporate accounts, and connected distribution channels. Small hotel teams often value its training and support, though very small properties may find extra features, accounting-focused processes, reporting, and permission settings more complex than needed. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does RoomKeyPMS integrate with? RoomKeyPMS integrates with over 20 third-party tools, including Akia and HelloShift for guest communication and operations, Amadeus and Pegasus for distribution, Revinate and Medallia Experience Cloud for guest experience, QuickBooks Online Advanced and M3 Accounting Core for accounting, plus SALTO KS and Shift4 for access control and payments. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on RoomKeyPMS? RoomKeyPMS is generally easy for front-desk staff and new employees to learn, with reviewers describing transitions completed in days and an intuitive interface. Training includes in-person and live online sessions, webinars, documentation, and videos. Managers may need additional guidance for advanced configuration, rate entry, and less familiar workflows. Answer based on 11 reviews Getting Started and Support ### What customer support options does RoomKeyPMS offer, and how do users rate the experience? RoomKeyPMS offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users frequently describe support staff as knowledgeable, patient, and quick to resolve issues, with useful step-by-step resources. Some users report delayed responses, unclear communication, or training that lacked depth. Answer based on 57 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of Hospitality Property Management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) RoomKeyPMS supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage room availability, keep booking schedules accurate, and accept guest reservations through online channels, allowing teams to improve daily operations and deliver a smoother guest booking experience. Calendar Management 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.7 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.9 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event RoomKeyPMS 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.3 (73) 4.3 Based on 73 reviews ## Pricing Value for money 4.6 (57) Free Trial Small Hotel Contact Vendor for Pricing It includes: - Cloud-Based - Customized Reports - Digital Key Creation - Email Support - Emergency Phone Support - Front-Office Operation - ID Identification - Knowledge Base - Mobile Check-in and Out - No Gateway Fee - Optimizes Booking Engine - Package Promotion - Payment Processing - Profile Creation - Rate Customization - Reservation Management - Unlimited Users Midsize Hotel Contact Vendor for Pricing It includes: - 400+ Channels - Ad Campaigns - Automated Emails - Bill Creation - Chargeback Portal - Cloud-Based - Credit Card Processing - Customized Reports - Digital Key Creation - Email Marketing - Email Support - Emergency Phone Support - Front-Office Operation - ID Identification - Knowledge Base - Meta Search Management - Mobile Check-in and Out - No Gateway Fee - Operational Interfaces - Optimizes Booking Engine - Package Promotion - Payment Processing - Profile Creation - Rate Checker - Rate Customization - Reservation Management - Survey Management - Unlimited Users Large & Chain Hotel Contact Vendor for Pricing It includes: - 400+ Channels - Ad Campaigns - AI-Based Management - Automated Emails - Bill Creation - Chargeback Portal - Cloud-Based - Credit Card Processing - Customized Reports - Dedicated Support Manager - Digital Key Creation - Email Marketing - Email Support - Emergency Phone Support - Front-Office Operation - ID Identification - Knowledge Base - Meta Search Management - Mobile Check-in and Out - Multi-Property Feature - No Gateway Fee - Operational Interfaces - Optimizes Booking Engine - Package Promotion - Payment Processing - Premium Interfaces - Profile Creation - Rate Checker - Rate Customization - Reservation Management - Survey Management - Unlimited Users Value for money 4.6 (57) 4.6 Based on 57 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Shift4](https://www.capterra.com/p/70936/Shift4/)[ MYOB](https://www.capterra.com/p/183867/MYOB-Business/)[ Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[ MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[ HelloShift](https://www.capterra.com/p/146408/HelloShift/)[ Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (88) 4.6 Based on 88 reviews ## User reviews Overall rating 4.4 Based on 90 reviews Filter by rating Counts reflect reviews available in this feed. 5(52) 4(26) 3(7) 2(4) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Admin Assistant Used the software for: 1-3 years ### "Great software Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2026 Pros Great value for small to medium size business. Great functionality covering most needs. Great tech support and training. Cons Penny rounding. The setup of penny rounding just doesn't go with the way our organization calculates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Product Manager Used the software for: Less than 1 year ### "Great PMS for very small Inns" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2018 Good for a very small B&B or Inn. Pros The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions. Cons PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer COO Used the software for: 3-5 years ### "Excellent system for our mid sized property" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2024 Pros The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part. Cons I have not encountered any that we haven't been able to solve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Manager Used the software for: 3-5 years ### "RoomkeyPMS Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 18, 2023 Good Pros Unable to comment on this section. Cons No revenue management function, reporting not great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Desk Agent Used the software for: 3-5 years ### "Roomkey Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2022 Room key has helped my team and me run our housekeeping schedule department smoothly by offering a housekeeping scheduler option. Their clear and concise group module is detailed and easy to create, making our load easier. On top of the accessible system, room keys customer service is hands down the absolute best. \[SENSITIVE CONTENT\] are phenomenal and work very well with questions and explaining how to do a particular task. \[SENSITIVE CONTENT\] is one of the most knowledgeable people to contact about room key he is kind with his delivery and clear and concise. Pros Room key software is reasonably simple to learn excellent and fast software. Cons The only thing I dislike about the software is there are a lot of steps to do specific tasks; however, there are also multiple outlets to help you through the process if you get stuck or are unaware of how to do something. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2024 As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly. Pros Cost effective. Fantastic customer support. Ease of use. Connects with channel managers. Cons I cannot think of any features or issues that I do not like about RoomKey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant General Manager Used the software for: 3-5 years ### "A+ Service and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 Just amazing! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS Pros I love everything about RoomKey!!!! Tech support team is amazing!! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS Cons Haven't found one con in the 4 plus year I have worked with RoomKey PMS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer FDM Manager Used the software for: 3-5 years ### "Excellent Tech Agent- \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2023 My experience is always fantastic because of your agent \[sensitive content hidden\], always there to complete any errors or support needed Pros The support! \[sensitive content hidden\] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever..... Cons Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer COO/GM Used the software for: 3-5 years ### "Customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2023 Pros We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive. Cons Would be nice if the system can work on Apple computers and Ipads Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shelle P. Principal Used the software for: 1-3 years ### "Great PMS for Independent Hotels & Property Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2017 A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities. Pros RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems. Cons I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/5937/RoomKeyPMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.