--- title: "RoomKeyPMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RoomKeyPMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/5937/RoomKeyPMS/" page_type: "product" language: "en" --- # RoomKeyPMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RoomKeyPMS ## What is RoomKeyPMS? RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, they pride themselves on superior customer service with their locally-based support team made up of former hoteliers. ## What is RoomKeyPMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 90 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## RoomKeyPMS alternatives Highest Rated [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (345)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/5937/RoomKeyPMS/alternatives/) ## FAQs about RoomKeyPMS Overview ### What problems does RoomKeyPMS solve? RoomKeyPMS solves slow front-desk workflows, difficult staff onboarding, and disconnected hotel operations by centralizing reservations, check-in/check-out, housekeeping schedules, rate management, reporting, and OTA integrations in one cloud system. Independent hotels, small hotel groups, front desk teams, general managers, and regional directors benefit from faster training, remote access, and quicker issue resolution. Answer based on 79 reviews Overview ### Which roles and teams benefit most from RoomKeyPMS? RoomKeyPMS is most used by hotel general managers, front desk teams, and operations leaders who need visibility into reservations, guest check-ins, room status, and daily property performance. Finance staff use it for billing and reporting, while sales and revenue leaders rely on it to manage occupancy, rates, and property revenue. Answer based on 86 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is RoomKeyPMS built for? RoomKeyPMS is built for small hospitality businesses, with 91% of reviewers from small businesses and 90% from hospitality. It is designed for independent hotels and chain properties, while also seeing limited use among enterprise and midsize companies at 5% each and in real estate at 3%. Answer based on 90 reviews Features and Usability ### What are the key features of RoomKeyPMS? RoomKeyPMS includes core property management and mobile access, with front desk and reservations management, rate management, and reporting as the most discussed capabilities. Differentiating features include GDS/OTA integration, a built-in booking engine, housekeeping and maintenance scheduling, and multi-property guest profile access for managing repeat guests across locations. Answer based on 60 reviews Overview ### Is RoomKeyPMS good for hotel management? RoomKeyPMS works well for hotel management, especially at independent hotels, boutique properties, and small to mid-sized operations. It supports reservations, rate management, reporting, guest profiles, and remote access, though some teams find it cumbersome, less suited to hostels or extended stay models, and occasionally harder to navigate. Answer based on 22 reviews Overview ### How well does RoomKeyPMS handle property management? RoomKeyPMS handles property management effectively for hotels that need reservations, front desk workflows, reporting, and multi-property support. Many managers value the cloud access, training, and support, while some smaller properties find the accounting-focused setup too detailed, certain permissions limited, and a few reporting or booking tasks less intuitive. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does RoomKeyPMS integrate with? RoomKeyPMS integrates with Amadeus, Revinate, and Squirrel POS, with additional connections to Akia, Aloha, Guestfolio, HelloShift, and M3 Accounting Core. It supports over 20 integrations across channel management, guest messaging, point of sale, and accounting, covering common hotel operations and guest service workflows. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on RoomKeyPMS? RoomKeyPMS is generally quick to onboard for front desk staff and new employees, with reviewers describing it as simple, intuitive, and learnable within days. Training is available in person, live online, through webinars, videos, and documentation. Managers and admins may need more time to learn advanced setup, rates, and reporting. Answer based on 11 reviews Getting Started and Support ### What customer support options does RoomKeyPMS offer, and how do users rate the experience? RoomKeyPMS offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live support, and chat. Users often describe support as friendly, knowledgeable, and quick to resolve issues, with helpful training and articles. Some report inconsistent response times, occasional communication gaps, and difficulty getting timely answers during busy periods. Answer based on 57 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers point to the following as the top priorities when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) RoomKeyPMS supports all three features buyers rate most highly: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep availability up to date across calendars, and accept reservations through online channels, allowing teams to improve occupancy management and deliver a smoother guest booking experience. Calendar Management 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform GDS/OTA Integration 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Front Desk Management 4.7 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Reservations Management 4.9 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event RoomKeyPMS 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.3 (73) 4.3 Based on 73 reviews ## Pricing Value for money 4.6 (57) Free Trial Small Hotel Contact Vendor for Pricing It includes: - Cloud-Based - Customized Reports - Digital Key Creation - Email Support - Emergency Phone Support - Front-Office Operation - ID Identification - Knowledge Base - Mobile Check-in and Out - No Gateway Fee - Optimizes Booking Engine - Package Promotion - Payment Processing - Profile Creation - Rate Customization - Reservation Management - Unlimited Users Midsize Hotel Contact Vendor for Pricing It includes: - 400+ Channels - Ad Campaigns - Automated Emails - Bill Creation - Chargeback Portal - Cloud-Based - Credit Card Processing - Customized Reports - Digital Key Creation - Email Marketing - Email Support - Emergency Phone Support - Front-Office Operation - ID Identification - Knowledge Base - Meta Search Management - Mobile Check-in and Out - No Gateway Fee - Operational Interfaces - Optimizes Booking Engine - Package Promotion - Payment Processing - Profile Creation - Rate Checker - Rate Customization - Reservation Management - Survey Management - Unlimited Users Large & Chain Hotel Contact Vendor for Pricing It includes: - 400+ Channels - Ad Campaigns - AI-Based Management - Automated Emails - Bill Creation - Chargeback Portal - Cloud-Based - Credit Card Processing - Customized Reports - Dedicated Support Manager - Digital Key Creation - Email Marketing - Email Support - Emergency Phone Support - Front-Office Operation - ID Identification - Knowledge Base - Meta Search Management - Mobile Check-in and Out - Multi-Property Feature - No Gateway Fee - Operational Interfaces - Optimizes Booking Engine - Package Promotion - Payment Processing - Premium Interfaces - Profile Creation - Rate Checker - Rate Customization - Reservation Management - Survey Management - Unlimited Users Value for money 4.6 (57) 4.6 Based on 57 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[ Shift4](https://www.capterra.com/p/70936/Shift4/)[ MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[ HelloShift](https://www.capterra.com/p/146408/HelloShift/)[ Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (88) 4.6 Based on 88 reviews ## User reviews Overall rating 4.4 Based on 90 reviews Filter by rating 5(52) 4(26) 3(7) 2(4) 1(1) Mentioned topic Sorted by most recent EY Eric Y. Admin Assistant Hospital & Health Care ### "Great software Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 5, 2026 Pros Great value for small to medium size business. Great functionality covering most needs. Great tech support and training. Cons Penny rounding. The setup of penny rounding just doesn't go with the way our organization calculates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lynden M. General Manager Hospitality ### "Exactly what I needed for a smaller operation. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 2, 2024 Very good! Support personnel are always very quick to respond and extremely helpful. Pros When taking over a resort that had no PMS, I looked at quite a few different options. RoomKey fit us perfectly and I really liked the 'user-pay' model which helps a smaller operation with their cash flows. It is relatively easy to set up, quite intuitive and easy to learn by my new employees. Like most systems, it has far more options than we would ever use, but they are there if you need them. Cons I find the reports portion quite cumbersome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 15, 2024 We are pleased to hear that RoomKeyPMS has been a great solution for your property. We appreciate your feedback on the reports module and are happy to hear your experience with our support team! SW Sandra W. General Manager Hospitality ### "Customer Service Outstanding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2024 We have had RoomKey for over 4 years and my experience has been wonderful. There is so much to learn and when I have a problem, customer service is there to help. Pros The Customer Service is OUTSTANDING!!! Especially \[sensitive content hidden\]. The program is very user friendly. I like the monthly classes teaching/showing different aspects of the program. Cons There is nothing at all that I do not like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2024 Thank you for your kind words! We are pleased to hear that you have had a positive experience with customer service and the ongoing educational opportunities from our training team! LH Laurie H. Assistant General Manager Hospitality ### "A+ Service and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2024 Just amazing! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS Pros I love everything about RoomKey!!!! Tech support team is amazing!! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS Cons Haven't found one con in the 4 plus year I have worked with RoomKey PMS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2024 Thank you for your feedback and appreciate your recommendation for potential RoomKeyPMS customers! AF Amanda F. Revenue Management Hospitality ### "Wonderful Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2024 This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially \[sensitive content hidden\] have gone out of their way to be super helpful. Pros Their support team is absolutely outstanding! Cons Some of the reporting could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2024 Thank you for your feedback and glad to hear your first experience with RoomKeyPMS has been positive! We are happy to be able to provide the support and assistance that you need! MR Mauricio R. Administrative Manager Hospitality ### "The Best PMS system out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2024 EXCEPTIONAL! I couldn't recommend it more! Pros The seamless reservation integration, easy to use interface, and the magnificent support staff makes Roomkey the best PMS around. I take advantage of all the features and excited to see what new features and updates will roll out soon. The constant patches to the program is something I really appreciate as well, knowing that Roomkey is constantly improving is invaluable to me. Cons Nothing, I utilize every feature it has and have found no downside to any of it. Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/) Reasons for choosing RoomKeyPMS Better product for my Hotels needs. Easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Thank you for the wonderful words on your experience with RoomKeyPMS. We continually strive to regularly keep our software up to date to continue to add value for our customers. We appreciate your recommendations! MR Michael R. Owner Hospitality ### "Highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2024 As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly. Pros Cost effective. Fantastic customer support. Ease of use. Connects with channel managers. Cons I cannot think of any features or issues that I do not like about RoomKey. Reasons for choosing RoomKeyPMS Great value for money. Ease of use. Fantastic customer support. It was very easy to implement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2024 Thank you very much for your kind words on RoomKeyPMS as your software solution! We appreciate your help in spreading the word and recommending us to owners and hotel managers. JA Juan A. Front Desk Hospitality ### "Excellent PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2024 Excellent. Great support and very friendly user. Pros This system is very easy to use. Its interface is very user friendly. Also the tech support is awesome. Cons It's online only. So, if the internet goes off, you don't have PMS. I also thing that the activity log should be more detailed and easier to read. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thank you for your feedback on the activity log. We are so glad to hear that the system is very easy to use with a very user-friendly interface. We pride ourselves in our technical support! BJ Bill J. COO Hospitality ### "Excellent system for our mid sized property" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2024 Pros The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part. Cons I have not encountered any that we haven't been able to solve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2024 Thank you so much for your feedback. We are pleased to hear that our product was easy to configure and utilize seamlessly. We pride ourselves in our support offerings! KM Kelli M. Owner Manager Hospitality ### "Great Customer Service and Functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2023 I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point. Pros Fully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler Cons I'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you for your feedback! This information will be passed along to our Product team. We are thrilled to hear about the level of support received from our team and the integration capabilities for online presence via your website and OTA's! [View all Reviews](https://www.capterra.com/p/5937/RoomKeyPMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Yanolja Cloud Solution Property Management System (PMS) vs RoomKeyPMS](https://www.capterra.com/compare/5937-135751/RoomKeyPMS-vs-eZee-Absolute)