--- title: "RoomKeyPMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RoomKeyPMS the right Hospitality Property Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/5937/RoomKeyPMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RoomKeyPMS 4.4 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of RoomKeyPMS Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews BJ Bill J COOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman.“ February 2, 2024 EY Eric Y Admin AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The setup of penny rounding just doesn't go with the way our organization calculates.“ May 5, 2026 SW Sandra W General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I like the monthly classes teaching/showing different aspects of the program.“ August 31, 2024 KM Kelli M Owner ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Minor frustrations with glitches which require front desk agent to log out and log back in“ November 21, 2023 MR Mauricio R Administrative ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I take advantage of all the features and excited to see what new features and updates will roll out soon.“ June 24, 2024 AS Andrea S Director of hotel operationsHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “also unable to send travel agents conformations with total present if set to hide rate on registration card from guest.“ August 17, 2023 AF Amanda F Revenue ManagementHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially \[sensitive content hidden\] have gone out of their way to be super helpful.“ August 20, 2024 MR Michael R OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I cannot think of any features or issues that I do not like about RoomKey.“ May 31, 2024 ## Showing most helpful reviews Showing 1-25 of 90 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Admin Assistant Used the software for: 1-3 years ### "Great software Great experience" May 9, 2026 5.0 Pros Great value for small to medium size business. Great functionality covering most needs. Great tech support and training. Cons Penny rounding. The setup of penny rounding just doesn't go with the way our organization calculates. Review Source Verified Reviewer Product Manager Used the software for: Less than 1 year ### "Great PMS for very small Inns" April 26, 2018 4.0 Good for a very small B&B or Inn. Pros The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions. Cons PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports. Review Source R Reviewer COO Used the software for: 3-5 years ### "Excellent system for our mid sized property" February 7, 2024 5.0 Pros The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part. Cons I have not encountered any that we haven't been able to solve. Review Source R Reviewer Assistant Manager Used the software for: 3-5 years ### "RoomkeyPMS Review" August 18, 2023 3.0 Good Pros Unable to comment on this section. Cons No revenue management function, reporting not great Review Source R Reviewer Front Desk Agent Used the software for: 3-5 years ### "Roomkey Customer Service" December 13, 2022 5.0 Room key has helped my team and me run our housekeeping schedule department smoothly by offering a housekeeping scheduler option. Their clear and concise group module is detailed and easy to create, making our load easier. On top of the accessible system, room keys customer service is hands down the absolute best. \[SENSITIVE CONTENT\] are phenomenal and work very well with questions and explaining how to do a particular task. \[SENSITIVE CONTENT\] is one of the most knowledgeable people to contact about room key he is kind with his delivery and clear and concise. Pros Room key software is reasonably simple to learn excellent and fast software. Cons The only thing I dislike about the software is there are a lot of steps to do specific tasks; however, there are also multiple outlets to help you through the process if you get stuck or are unaware of how to do something. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Highly recommend " June 3, 2024 5.0 As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly. Pros Cost effective. Fantastic customer support. Ease of use. Connects with channel managers. Cons I cannot think of any features or issues that I do not like about RoomKey. Review Source R Reviewer Assistant General Manager Used the software for: 3-5 years ### "A+ Service and Support" August 29, 2024 5.0 Just amazing! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS Pros I love everything about RoomKey!!!! Tech support team is amazing!! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS Cons Haven't found one con in the 4 plus year I have worked with RoomKey PMS Review Source R Reviewer FDM Manager Used the software for: 3-5 years ### "Excellent Tech Agent- \[sensitive content hidden\]" June 16, 2023 5.0 My experience is always fantastic because of your agent \[sensitive content hidden\], always there to complete any errors or support needed Pros The support! \[sensitive content hidden\] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever..... Cons Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching Review Source R Reviewer COO/GM Used the software for: 3-5 years ### "Customer service" August 4, 2023 5.0 Pros We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive. Cons Would be nice if the system can work on Apple computers and Ipads Review Source Shelle P. Principal Used the software for: 1-3 years ### "Great PMS for Independent Hotels & Property Management" June 7, 2017 4.0 A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities. Pros RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems. Cons I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help. Review Source Verified Reviewer Software developer Used the software for: 3-5 years ### "Bad pms system" October 1, 2018 4.0 Pros That it is a very simple system. There isn’t much to it Cons The user interface is terrible. It looks so outdated and customer service is terrible Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Happy Customer" September 13, 2023 5.0 Pros Easy to learn and navigate. Able to work remotely. Cons I do not have any issues with RoomKey, at this time. Review Source R Reviewer Assistant Front Office Manager Used the software for: 3-5 years ### "Best technician support " March 24, 2023 5.0 Pros It is easy to learn, and easy to use. Cons Not too many advanced function for merging reservations Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Outstanding Customer Service" January 29, 2021 5.0 From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary. Pros As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly. Cons I have not found anything that I haven't liked. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Fantastic support!" February 17, 2023 5.0 Pros Roomkey PMS is very user friendly. However, when I do run into an issue I use the chat support and \[sensitive content hidden\]ALWAYS helps me out right away. The customer support from \[sensitive content hidden\] is TOP NOTCH!! Always professional, friendly, accurate and kind. Cons None that I can think of. Their new cc system processes is great. Review Source R Reviewer Marketing Assistant Used the software for: 3-5 years ### "Provides everything we need and is constantly innovating." March 26, 2018 5.0 Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively. Pros Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry. Cons There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them. Review Source R Reviewer Property Manager ### "management functions, set up functions, shift functions, night audit functions" July 20, 2015 4.0 Pros --There has been a lot of very nice features that have helped us serve our Guests better. - The quick access to information on the home screen. - Quick Check-in and Check-out processes - Intuitive nature of the software (anticipates what the clerk needs to do next) - Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great - Functionality of the Rate Wizard has been tremendous. This has allowed our properties to do more Revenue Management and Promotional Rates. - The updates that happen so frequently are very nice. It feels like things are always being looked at and worked on. - RoomKey Insight page is very nice for getting certain reports/information. - Advanced search is excellent - Website Interface and online booking is good. Cons -- - Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals there are a lot of good reports, but I believe the reporting could be better. - No inventory for Guest Services (cots, cribs, etc.) - Overbooking seems to be an issue that comes up a lot even if you are just going into a reservation to make a change you always have to enable overbook if the hotel is filled. - Overall the booking box and the rate box that needs to be checked can sometimes get cumbersome for clerks especially when needing to scroll to look or change a rate in the reservation. - Packages are not very user friendly. There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far. Review Source R Reviewer Front Desk Used the software for: 3-5 years ### "Good Product" March 27, 2018 4.0 Strong internet access is highly suggested to get better results on product use Pros Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple! This software operates in the cloud so access is from anywhere you have internet Cons The product itself is outstanding. I've use this product and sometimes trying to get through customer service may take you a while. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Awesome Support" May 20, 2021 5.0 Support is awesome! specifically \[SENSITIVE CONTENT HIDDEN\] Pros I like that the software is intuitive, easy to use and easy to train. Cons There are a few things that the system is not capable of doing that I am use to with Opera and OnQ. Review Source R Reviewer Owner/Manager ### "Roomkey is the cornerstone of our growth" July 22, 2015 5.0 Our property has been using Roomkey since 2011. At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations. Roomkey Basic sounded like the right product at that time. As our business grew the demands changed. We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger. We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs. Our room revenue has grown by 25-30% and Roomkey was the cornerstone. Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos. Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011. This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across. Roomkey isn't a stagnant PMS solution. They are always evolving and redesigning their product. The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier. Great product. Great support. Great pricing. Why wouldn't I be on with Roomkey? Special thank you to Chris Mackenzie. Haven't forgotten all the help you've done in the past. Review Source R Reviewer Director of Revenue Generation Used the software for: Less than 1 year ### "Phenomenal Customer Support" June 22, 2023 5.0 Pros Customer support is incredible! Team is always helpful, knowledgeable, prompt to respond. \[sensitive content hidden\] resolved my hotel's issue immediately, had great follow up, attention to detail, and went above and beyond! Cons Strategy changes require several steps to complete Review Source R Reviewer unit owner Used the software for: Less than 1 year ### "Owner Review" September 14, 2015 1.5 Pros The main menu is very easy to use and layed out in a good manner Cons The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me. Review Source R Reviewer Vice President - Revenue Management ### "A good product for our type of hotel - versatile and some very good components." July 17, 2015 4.0 Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand. The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait! Review Source R Reviewer Director of Sales ### "Room Key Hits a home run on most key points" May 10, 2010 4.0 I would reccommend the Room Key PMS System. The value that you receive for the low cost of the sytem is unmatched. The remote access is also a huge plus! Pros Room Key is a very easy to operate system. It fits our needs for the 3 properties that use the system. There are complexities that make this sytem stand out aboove a lot of systems. Cons The group management system can be challenging. Two of our properties are 95% group buys and the entering the rooming lists is very cumbersome. Being able to easily add shares would be a fantastic upgrade to the system. Review Source R Reviewer Front Office Manager ### "Kelowna Lakeshore Inn" November 24, 2013 4.0 A great property management system that is designed for ease of use and is administered by a very well informed team. All of our questions have always been answered quickly. Pros Very user friendly system. Updates on a regular basis to keep up with client requests. Knowledgeable support staff. Simple straight forward design makes training easy. Cons Group functionality could be more in depth with regards to routing charges in portions rather than only all or none. Would like to see multi rate reservations on the group module as well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.