# Page 3 | RoomKeyPMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RoomKeyPMS the right Hospitality Property Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/5937/RoomKeyPMS/reviews --- RoomKeyPMS 4.4 (90) [View alternatives](https://www.capterra.com/p/5937/RoomKeyPMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RoomKeyPMS ## Showing most helpful reviews Showing 51-75 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SX Sheila X. Financial Administrator Hospitality Used the software for: 2+ years ### "Great Software and Easy use" February 14, 2023 5.0 Pros Easy to use, have most functions you need during daily operations, great customer support, always have an answer for your questions. Cons Some functions are limited especially when our guests have special requests for billing. Review Source Response from RoomKeyPMS February 17, 2023 Thank you for your feedback! We are glad to hear that our software is easy to use and provides the functionality to help your daily operations! PB Paul B. General Manager Used the software for: ### "udating" July 15, 2009 3.0 Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them. Pros Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered. Cons Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this. Review Source Response from RoomKeyPMS July 16, 2009 eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release. ME Mark E. GM Hospitality Used the software for: 2+ years ### "It helped us grow" November 19, 2020 4.0 They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement. Pros For the most part easy to use. There were several reports I liked a lot. Cons no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems. Reason for choosing RoomKeyPMS Ease of use Review Source Response from RoomKeyPMS November 20, 2020 Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/ PB Pia B. Front Desk Manager Hospitality Used the software for: 2+ years ### "Excellent Customer Support" February 14, 2023 5.0 Pros Customer Support is excellent! \[sensitive content hidden\] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed. You have been so helpful, and we truly appreciate it! Cons I'm very happy with roomkey , it's easy to use Review Source Response from RoomKeyPMS February 17, 2023 Thank you for your feedback! We are pleased to hear that you are happy with RoomKeyPMS and the customer service provided by our team! DV Dawn V. General Manager Used the software for: ### "Room Key Pays for Itself!" July 16, 2009 5.0 Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk Pros As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us. Cons Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time. Review Source SR Sonia R. Front Office Supervisor Hospitality Used the software for: 2+ years ### "Top Customer Support" January 21, 2020 5.0 RoomKey has many features and is relatively easy to use. Customer Support is excellent! Pros There are a variety of uses and customer support is quick and helpful. Cons Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us. Review Source Response from RoomKeyPMS January 22, 2020 Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review. JC Jeannette C. Operations Manager - Technical Support, Channel Management, Central Reservation Services, Payroll & Benefits Hospitality Used the software for: 2+ years ### "Simply the BEST!" August 4, 2015 5.0 Pros The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond! Cons The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs. Review Source CB Chris B. Director of Sales and Operations Hospitality Used the software for: 1-2 years ### "User Friendly and Exceptional Service" February 9, 2017 5.0 We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS. Review Source RG Ruby G. Hotel Owner Hospitality Used the software for: Less than 6 months ### "Excellent front desk software" June 1, 2023 5.0 Pros Detailed orientation that spans over many sessions. Available to answer all your questions and concerns. Cons There wasn't anything not to like about RoomKey. Review Source AV Alexis V. Sales Manager Hospitality Used the software for: 1-2 years ### "Review" March 11, 2020 3.0 Pros I like some of the functions, and how easy it is to use. Cons I feel that there needs to be some upgrades to the software Review Source Response from RoomKeyPMS March 13, 2020 Thank you very much for your comments. I am pleased to advise that our design team is currently working on some updates to the design of the software. We are very excited to unveil this very soon! JP Jayesh P. IT System Admin Hospitality Used the software for: 6-12 months ### "Easily one of the best hotel management systems in the market." August 22, 2018 4.0 Pros You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs. Cons The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called. Review Source KK Kala K. Operations Manager Construction Used the software for: 1-2 years ### "RoomKeysPMS Review!" July 7, 2022 5.0 Overall our experience has been wonderful. We are able to schedule lodging with ease, as well as booking conference rooms when we have staff events, marketing functions and parties/gatherings in our industry. Pros We love using RoomKeysPMS for scheduling of our employees when we travel for our business. It has made things so much simpler and affordable Cons We have struggled with the rate shopper function, and comparing pricing for our various vendors Review Source DK Dean K. Hotel Operations Manager Hospitality Used the software for: Less than 6 months ### "Wow, just WOW!" September 23, 2022 5.0 I worked for Hilton hotels as a hotel manager for over 15 years prior to my current role. In my short time with Plaza la Reina, I have been treated with nothing but kindness, compassion, and respect by the RoomKey tech support team as I have made my way through a very steep learning curve after 15 years having only used the one PMS system all that time. \[SENSITIVE CONTENT\] have made what could have been an extremely pain full experience a reaffirmation of my faith in tech support. Congratulations to \[SENSITIVE CONTENT\] for all his focus and diligence to ensure that the customer experience is at the highest level possible! Pros Everything Cons Nothing Review Source ZB Zul B. Manager Hospitality Used the software for: 2+ years ### "Review RoomKey" February 28, 2017 2.0 Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions. Pros not a lot Cons customer service Review Source CS Charles S. General Manager Used the software for: ### "RoomKey is a good product, but we find the program a bit much - even the Lite version!" July 25, 2015 4.0 As a small property \[22 Units and few amenities\], the multi-level program is actually more than we need, but the other struggle for us is it's Approach to "The Guest Service Experience". Because this PMS is based on the Accounting Mode, it's bookkeeping strictness creates hurdles for us who use it who are not 'Bookkeeping' savvy. \[Although our Accountant loves it!\] As a result there are several functions where it takes extra steps to accomplish a simple task all the while our Guests wait! Granted there are some features we really do like! Other PMS products used in the past were in my experience easier to navigate! Review Source Response from RoomKeyPMS August 16, 2016 HI Charles, Thank you so much for taking the time to comment on our Hotel PMS. We are extremely pleased to hear that your Accountant loves the bookkeeping capabilities of our product! We appreciate that not all properties require the same features but work to build and evolve our PMS to make both our hoteliers and their guests lives easier. We welcome you to contact us with any specific feedback we can take into consideration while we evolve our product to see if we can improve your experience. AC Allan C. night auditor Hospitality Used the software for: 6-12 months ### "Very cumbersome" August 29, 2016 3.0 I'm a night auditor/ front desk person using this software for 6 months. It's cumbersome, compartmentalized. No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests. Pros No breakdowns Cons Making a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program. Review Source AM Austin M. Front Desk Hospitality Used the software for: I used a free trial ### "Exceptional Customer Service" February 8, 2023 5.0 What I like the most is their customer support. I've spoken with \[sensitive content hidden\] and he's consistent in providing excellent customer service. He made sure all issues are fixed. Pros User-friendly. Interface is good as you'll easily be familiarized. Cons Well it has certain limitations but overall its still good. Review Source PV Patty V. Accountant Used the software for: ### "Room Key NMS" July 14, 2009 3.0 The ability to build reports using all the different fields Room Key has would be really helpful, so each user can get the information needed. Pros Simple and concise for booking and checking out rooms, gift sales, etc. The clerks can be set up with different authorizations, a definant plus. Nightly audits can be run the next day. Cons City Ledger/Guest Ledger reports are not clear. Invoices and Statements are not easy to get. There is not a history of A/R to print. Basically the A/R City Ledger is awful. Review Source Response from RoomKeyPMS July 16, 2009 City Ledger/Guest Ledger Reporting - Under Reports > Audits > the Daily Balances for In-House Guests and Daily Balances for City Accounts does provide historical information on the A/R (someone from client services will contact you to find out more about your requirements - with over 70 standard reports available, we think we can help you find a report to meet your needs) TH Tammy H. VP of Sales Hospitality Used the software for: 1-2 years ### "Worked Great our needs as a small company" October 27, 2020 4.0 Good Pros We didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time. Cons It wasn't really customized for the extended stay aspect of our business Reason for choosing RoomKeyPMS Cost/functionality fit our needs. Review Source HW H.Peter W. CEO Used the software for: ### "Great System" July 14, 2009 4.0 We would sign up for the program anytime again as we have not found anything thus far that accomplishes more. Pros Great web-based PMS program for smaller hotel properties that will take care of most every operational issue that one gets involved in.We find it most useful that we can make changes to our rates and set-ups wherever we are with relative ease. Cons The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months. Review Source Response from RoomKeyPMS July 16, 2009 We are in the process of beta testing our new KAR Hotel Reporting Module. This interactive tool will provide custom reporting in real time through a very cool user interface - if a data field exists, KAR will be able to report on it! (Someone from sales will contact you when the demo is ready) GS Gina S. Operations Manager Used the software for: ### "Operations Manager & Front Desk Manager" August 3, 2009 3.0 Program is maturing and getting better... Customer service is excellent, which superceeds any complaints! Pros System is fairly quick and managable Cons Needs A LOT more adjustments/upgrades. Isn't "manager override" friendly or permissions are either too free or too restricted for clerks, there is no middle level of what they can and can't do. CITY LEDGER NEEDS ATTENTION!!! Review Source Response from RoomKeyPMS August 10, 2009 \- Adjustments and upgrades are implemented on a quarterly basis. Clients that want specific RoomKey enhancements may contact our support team and have their requests added to our Client WishList. - City Ledger enhancements are scheduled for the 4th Quarter of 2009. - Someone from our Client Services Team will contact you to further discuss the permissions available within RoomKey SM Sean M. Director of Sales Hospitality Used the software for: 1-2 years ### "I've only used the program to shop comp set info, and it's sub par." September 12, 2018 2.0 Pros I like that it shows me my entire comp set and then some, I can easily see a ball park of rates to help in my planning. Cons I don't like that it's not entirely up to date, or that it only shows member rates. I'm not shopping based on member rates, I need to know my competitions best available rate. Review Source WY Wes Y. Director Real Estate Used the software for: Less than 6 months ### "RoomKey Review" October 7, 2016 4.0 Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence. Pros Easy to use and captures information for data capture Cons Some entry is cumbersome but once you learn the steps it's ok Review Source JH Jeff H. IT Manager Hospitality Used the software for: 6-12 months ### "RoomKey PMS" September 13, 2018 5.0 Pros I like this product a lot. I found it very easy to work with and maintain. My staff also found it easy to learn. The cloud base features of it are amazing. Cons I don't really have any cons. It is a little more expensive than some of the competitors, but you definitely get what you pay for. Review Source WW Winfield W. Marketing Director Used the software for: ### "It's been great to work you're company. " July 17, 2015 5.0 We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations. What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.