Who Uses This Software?

Outbound TOs Inbound TOs Affinity Operators Small Ship Cruise Operators Luxury/FIT Travel Agencies


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • PEAK 15 Systems
  • www.peak15systems.com
  • Founded 2005
  • United States

About PEAK 15

PEAK 15's Tour Operator Management Suite provides integrated marketing, sales, trip planning, operations and accounting automation as an affordable and easy-to-implement hosted service. It's intuitive yet comprehensive capabilities accommodate Group, FIT and Affinity tours and cruises. Optional premium modules allow it to be customized to meet the needs and budget of operators ranging from as few as 2 employees to more than 100.


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PEAK 15 Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

PEAK 15 Reviews Recently Reviewed!


Interesting

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that the customization can make the program work for us. It umbrellas information well and makes it easy to find.

Cons: I do not like the bugs it gets when I am working in Google Chrome. If I work in Edge it sometimes works better

Peak 15 has changed the way we interact with our customers

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Peak 15 is built on the Microsoft Dynamics platform which gives them the ability to scale for the future. Since we have been using the system, there have been two major version upgrades always with added functionality.

Cons: Because of all of the functionality and information on the pages, sometimes the system bogs down because of long running scripts or prolonged load times that slow down the progress while on the phone with customers.

The difference in how we are now able to work, manage data and serve our clients is huge.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A client/provider database that is easy to manage
Inquiry and booking response emails are automated
Balance payment reminders, tour information and feedback requests go out as scheduled
Files are attached automatically
Our website is integrated with Peak 15 so that Tour Calendar availability is always current.
Most tasks no longer require time-consuming, manual responses.
Everyone in our company has complete access to all tour information, client and provider emails.
Customer support has always responded within 24 hours

Cons: There have been occasional glitches that didn't allow emails to be sent or did not include attachments. Sometimes it is slow to function.

Overall: Eliminates repetitive tasks, consolidates data in one place, automates multiple functions that provide better service at considerable savings of time and resources.

A great foundation and stable back-bone for any tour operator business.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I discovered Peak 15 in 2012 as I was in need of versatile tour operator software for my emerging student travel company. At the time, Peak seemed to be more widely used in an Agent type capacity, which as a modern-day student travel company, we were much more heavily focused on a streamlined web booking process. As we began to build-out our website, Peak enabled us to build our booking process in a way that made sense for our process, while being able to utilize all of the internal tools that Peak offers to handle all back-end operational needs that a tour operator has. Throughout the years, as we have continually tweaked our process and introduced major functionality to our website, Peak proved to be a stable backbone that allowed us to adapt as needed without putting our back-end business process, and storing of critical data at risk. The support team at Peak 15 has also proved to be incredibly professional, capable, and extremely knowledgeable about all the components of the software. Over the past 6 years, Peak has rolled out several major updates, along with myriad of awesome new features. The Peak 15 that we started within 2012 is very different from the Peak 15 we now use in 2018, but Peak 15 has rolled out these updates in a seamlessly smooth fashion. It's clear that management takes Peak 15 very seriously, and values their client relationships greatly. I very much recommend Peak 15 to anyone searching for a well-built tour operator software.

Cons: Given the flexibility that Peak 15 provides, we had to spend some time determining how we wanted to view and structure our data within Peak 15. The Peak 15 team was very helpful during this initial set-up period which is crucial as it's important you set things up properly the first time, opposed to having to change course down the road.

Capterra-loader

Just wrapping up a decade of utilizing Peak 15 and each year is better then the last....

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support with any software is key and these guys get that. My team likes the ease of use and access 24/7 as it is web based.

Cons: Like any software it is only as good as your ability to use and understand it... there is a lot more to it.. lot more then we use...

Overall: I have recommended to many.... its as easy or complex as you need it to be... very flexible.

Capterra-loader

Have used PEAK 15 since 2005. They have continuously evolved to take advantage of new innovations.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can choose the package of features that suits your needs. Solutions for all functions of the sales, service and data management functions are available and are intuitive. Support is easy to access.

Huge Investment & very disappointing

Sep 12, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The one item that was helpful in Peak 15 was the ability to set up automatic payment reminders. This system worked about 80% of the time - but did often cause confusion & frustration for our clients when incorrect information would be transmitted by the system. The programming & logic to set up the reminders was very complicated and did get incorrectly processed on several occassions - causing more work for my team.

This software is very expensive and not worth the investment. Small businesses should be wary of taking this on. The benefits that seem like they would pay themselves back to you in time saving were not there. My team and I struggled the whole time that we worked with this system.

Cons: Our journey with Peak 15 began from the need to find a software that would encompass all areas of our process - pricing, booking, creating itineraries, and registering individuals. Peak 15 sounded like the perfect solution. The system is said to be created for the Tour Operator. We struggled with this system for a year and only stayed with it that long because we had over 2,000 registration accounts that were in the system and we didn't want to move them mid-stream causing even more confusion for our clients.

Peak 15 is incredibly complicated, not intuitive in the ways that you anticipate today's software to be, and VERY frustrating. Things that were designed to save us time ended up taking us MORE time. Trying to get information out of the database more often than not involved a "Custom Report" which more in programming fees for them to set it up for us

The onboarding process is long. We felt that it showed some of the processes in the system but never actually taught you HOW to use the system. For months, we felt like we were moving through the system blindly. We asked repeatedly for more training, but never received additional education that was helpful. The straw for our camel came along when we discovered that the Quickbooks sync had been importing duplicate invoices into our system and posting payments incorrectly. It took 3 MONTHS to sort out the mess in our books!

Overall: We did not reap any expected benefits from this software. It was frustrating and difficult to use. It ended up being a disservice to my team to have selected this program to use.

Vendor Response

by PEAK 15 Systems on February 22, 2018

We always welcome feedback as it drives improvement for our company and our products. We worked hard to come up with solutions to the specific needs of the customer. Ultimately this feedback led to the announcement at our PEAK 15 Summit, in the Fall of 2017, of an initiative to provide customers with more ability to customize the system on their own rather than having us do it. This will include the ability to create more complex reports on your own using Microsoft Power BI as well as create your own automation workflows. Regarding QuickBooks, we have dozens and dozens of customers who use QuickBooks and have the data from PEAK 15 flow into their QB system without issue. We weren't given the opportunity to determine the cause of the issue for this customer.