--- title: "POS Nation for Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is POS Nation for Retail the right Retail POS System solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/59952/POS-System/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-02" --- POS Nation for Retail 4.6 (134) [View alternatives](https://www.capterra.com/p/59952/POS-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2026 # Reviews of POS Nation for Retail Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Jessica H OwnerArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “Great tool but can slow you down during busy days.“ August 24, 2026 Jessica H OwnerArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “Getting any phone support if there were any bugs or glitches was always a hassle which is not helpful when in a busy store“ August 24, 2026 KC Kathleen C ownerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The credit card processing is excellent“ May 3, 2024 SL Sarah L ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I'd like to be able to change some of the formats to suit my needs, but am not able to“ March 27, 2024 SL Sarah L ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “We've had it for years & it's easy to use. Whenever I call for tech support, I get great service.“ March 27, 2024 BS Benjamin S OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “They dont communicate requirements for the system such as PCI compliance then will charge you fees for not being compliant.“ February 10, 2023 GB GARY B SALESRetail, 2 - 10 employeesUsed the software for: More than 2 years. “OVERALL IT WORKS FOR ME AND MY BUSINESS,“ April 5, 2024 BS Benjamin S OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Fail to respond to issues in a timely matter and seems on a Friday I can't get ahold of anyone to resolve issues“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 134 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 1-3 years ### "Hopefully updates with make it work faster" August 24, 2026 4.0 Great tool but can slow you down during busy days. That is the one thing holding the system back for daily use Pros Easy to add and manage inventory, great for reports and supply needs. Great way to manage multiple departments Cons Getting any phone support if there were any bugs or glitches was always a hassle which is not helpful when in a busy store Review Source VR Verified Reviewer Owner Used the software for: 3-5 years ### "POS " October 29, 2020 5.0 We use this for detail business reporting also it has all features Pros It has a great detail reports also it is very User friendly Cons It has two sale rate reports and point of sale system Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Intuitive, comprehensive, easy to learn, with a great team behind the product to offer help!" October 8, 2021 5.0 5 stars from day one! Pros The whole system rocks. It’s easy to learn, the features are exactly what I need - I don’t think there is a single feature I would add. Checking customers out is easy, credit card processing is seamless, and the features, like the hot keys, discounts, and ability to examine the data and make decisions based on real time information is key to my profitability. Cons The only thing that I would alter is the search feature when looking up an item - the “search” button is above the entry field - when intuitively - most people go to their right where the return button normally is - it’s a small thing - but annoying when you’re in a hurry. When programming the hot “add” button - which intuitively you’d think would add a hot key - adds a “set” - you have to use the “change” button to add a hot key to a “set” - that is also a bit weird and not as easy to grasp when you’re starting out. It’s not a deal breaker in any way shape or form - as the hot keys themselves are an awesome feature - it’s just two little things that I find a bit annoying. Review Source R Reviewer owner Used the software for: 3-5 years ### "CAP for Grocery store" November 18, 2020 2.0 Pros The promised ability to use my existing hardware which was not possible with any other grocery specific POS program. Cons It was not specific to the grocery industry and is not flexible in changing to changing needs within the grocery industry. For example, when an additional tax was imposed for telecommunication cards this program did not have the ability to differentiate it which would be required in order for me to report taxes to the state. Also, my own personal, custom gift cards cannot be processed through the system nor can I scan and process Major gift cards through this program. Review Source R Reviewer Store owner Used the software for: Less than 1 year ### "I could not have asked for a better system and company! " December 30, 2019 5.0 My overall experience with POS nation is probably one of the best experiences I’ve had with another company. From day 1 everyone that I have spoke with at that company has done nothing but go above and beyond to help in any way they possibly can with anything that I needed. Their customer service skills were amazing. And that’s very hard to find these days. Every employee that I spoke with was not only extremely nice and amazing and helped with anything that i needed but you could tell that they all worked for a great company and took great pride in the company that they worked for. Which is also very rare these days. I have nothing but amazing compliments for this company! From the bottom to the top! I’m so impressed with Pros What I liked most about this software was pretty much everything. From the price, the free installation, the iCloud monthly service, the 24/7 help line, and the overall easiness of the system. Everything was customized for the products we sell. If there wasn’t a barcode, you could easily make your own button for the product. The ID option is amazing, it helps the employees on checking IDs for the sale of beer and cigarettes. The time clock for clocking in and out is very helpful as well. Along with the end of day report and all the statistics that it helps break down. Cons Your system is amazing and truly the only con I could actually think about would be to have a bigger font option on the screen or bigger square options on the main screen. Review Source R Reviewer owner Used the software for: 1-3 years ### "My first POS" March 26, 2019 4.0 For the most part, the service has been good. I accidentally ended up talking to someone on the east coast when I first began investigating the possibility of making this POS purchase, which is a challenge when I am trying to talk to someone on the west coast where I'm located. Anything that I need must be shipped from across the country instead of up the coast. But the people are friendly and helpful. Even if they insist I watch the videos in order to learn more about the operation of the system. That would be much easier if I actually had speakers on my machine or a place to hook them up, but I do not. Watching the videos on my home computer do not help, as I cannot practice what I just learned. Would I buy this again, knowing what I know now? Probably, although I think I'd do a little more research and ask a lot more questions first. Pros I purchased this POS machine and software in order to streamline our monthly sales and inventory. For the most part, it has met those needs satisfactorily. I like that I can look up sales info for specific days and track inventory during both the busy season and the shoulder season. Being able to spot trends is paramount to achieving success in any business, and that's one of the main reasons I wanted to use this software. Tracking expenses and profit/loss is also something I'm looking forward to doing with ease once I figure it out. Also, having an machine that links up to our online store and keeps inventory current is a major plus. Cons Oooh, this is gonna be a long list. It is not exactly user friendly or intuitive. Entering inventory is a pain in the neck. You must go through two separate screens in order to complete all the information on each item! I would much rather have a long list of things to complete on one screen than have to close out Style Matrix, go into Inventory Maintenance, find the item, fill in the missing details (part number, description for the price tags, web description, etc.) then print out the price tags (which is on yet another screen!) Also, there have been updates to the software that make some interesting changes, including having items go missing from the database and when I'm trying to ring up a customer and the machine insists that the item is NOT in inventory and would I like to add it now (even though I JUST scanned a barcode printed out by my machine) is super frustrating. Sometimes I just need to scan it for a third time before it recognizes the code and the purchase can continue. Also, the TS lookup is a hassle, as there is no way to tell if you're choosing the correct color or size in a style matrix situation. Also, when you get your online store together, the categories and departments are the opposite of what they are in the POS, which is horribly confusing, and you cannot easily change categories or departments. Don't even think about deleting one of them, because that is one button click from disaster. It gets ugly. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Great system for the Money " March 26, 2019 4.0 I have spent the most part of a year researching most if not all the different POS systems out there. Though there are other systems that would fit my business model, the down fall is a lot of them are cloud base. With the lack of internet available in Alaska I need a system that I could use without total reliance on the internet. POS Nation was the best application for my needs. I was able to purchase everything I needed to operate my business, I 'm currently operating two stations with a third acting as my storage and back up system that was purchased locally for that purpose. Take the time needed to properly setup this system, the data you can get form this software will greatly assist you in making decisions in maintaining and growing your business. Pros CRE is a good program for the kind of business that I run. I recently purchased a grocery/liquor store which has a RV park and small hotel that I have been able to manage through the software. It was a lot of work setting up inventory, and incorporating the RV/Hotel to make it work with the system but with due diligence and with the great support POS provides has made managing my business far easier then it would be without it. Cons ​I have had only minor issues with the hardware for example the key boards that are sent with the system are not worth the box that the were sent in had to replace them with in a month of receiving them. The keys stick and get stuck and not everything can be done efficiently through a touch screen. The back office program is a great program with good reportage, but working with purchase orders need some work. The creation of a PO doesn't work with real world situations. Once generated the can't be adjusted when faced with stock outs or quantity changes. So I don't us it to generate my orders with vendors, more so for receiving my orders. Again these are just minor issues. Again the reportage you get form the system is very informative and allows you to efficiently manage your day to day, monthly and yearly reportage. Review Source R Reviewer SALES Used the software for: 3-5 years ### "EASE OF DOING BUSINESS" April 9, 2024 5.0 OVERALL IT WORKS FOR ME AND MY BUSINESS, MOST IMPORTANT MY CUSTOMERS ARE SATISFIED. Pros CUSTOMERS ARE SATISFIED WITH ALL REPORTS AND RECEIPTS Cons SOME OF THE CONS ARE WHEN ADDING A PRODUCT THERE SHOULD BE A FIELD THAT LETS YOU ENTER THE QUANTITY OF INVENTORY YOU ARE ADDING. Review Source R Reviewer President Used the software for: 3-5 years ### "Tech Support" December 18, 2020 5.0 CAP POS is great to use but I notice they are few little things as end user myself, we need tech support to help us get though some of glitch & add-on products to the POS sooner & less wait time. I am always please & special thanks to \[SENSITIVE CONTENT HIDDEN\] , he have always help solve all issue I encounter in just one call, his knowledge of this software is second to none. Pros We have been using Cap software for many years & I found it's easy to use, it have many options available that business manager would love to explore it for their business. I hope CAP will post more video in how to explore all the great feature in it. Cons I can't find much of what I like least about this software but I do hope the wait time for tech support is shorter, retail business POS can't be down for too long customers have least patient when system have a glitch and tech support can't be reach right away. Review Source R Reviewer Owner Used the software for: 3-5 years ### "CAP is perfect for managing a retail shop with lots of product and customers" December 15, 2020 5.0 For us, the inventory control is the most valuable. We have a bead shop with hundreds of small items that would be impossible to manage without CAP. We know what's selling, who is buying and when to reorder or put on sale to move out. We know what our overall financial position is constantly. Pros Back office is incredible - so nice to have access to everything that we do from purchasing, receiving, tagging, selling, reordering, customer history, discounts, special sales - I could go on forever. I can't imagine what more could be needed. Cons We started using CAP when we first set up our business over 20 years ago and have enjoyed the upgrades over the years. Now with the incredible support we are getting today it is wonderful. The program is sophisticated and with so many options it is so much easier to utilize more features with the new support available. I wish we had access to that years ago. I spent a lot of time with trial and error trying to utilize different features but now I can just pick up the phone and within a very short period of time, I've got my questions answered or problems solved! Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Amazing Product!!" February 14, 2020 5.0 This system and the staff have been extremely beneficial to our business, here in Canada. They helped through the purchasing, setting up, and operation of the system without rushing me and only stopping after I was satisfied. Before POS Nation, we were using an old analog cash register that only had new items and used items as categories (the only new items we carry are mattresses), leaving no information as to what we sell in what quantities or values. Now, we can see how many of what we sell and when. This is very important to us and will be a very good aid for as to what donations we will be seeking more or less of. Pros The system's best feature is its customizability. Being a used furniture store that also deals with antiques, appliances, collectibles, tools, and pretty much everything except for clothing, we needed a system that we could adjust on the go since our inventory is always changing. We've been using this system for about 3 months now and even today, I'm still making adjustments multiple times a week. My volunteers caught on to its use very quickly, even considering the changes that I keep making to it. Cons The two things that I don't like is the inability to remove payment options buttons, such as EBT or Gift Card, as we don't use those methods and I would like to have a 3rd column of TS Lookup. The first on the left brings up the three on the right. I wish it could do sub-categories. For example, if we sell a mattress I'd like another row to pop up and ask if it's new or used and the third to then ask which size, material, etc. Review Source R Reviewer Managing Member Used the software for: Less than 1 year ### "Divey is the most knowledgeable person I’ve dealt with" April 8, 2022 5.0 Excellent. Smooth and simple. Pros It’s simplicity and the fact divey can resolve any issues. Excellent conversion process. Cons Nothing at all. Everything is easier and better Review Source R Reviewer Owner Used the software for: 3-5 years ### "Simplicity" October 23, 2020 5.0 Been using over 15 years, had some growing pains in first few years but it has been pretty rock solid for last 8-10 years. So easy to use and train new employees quickly. Every other POS I have looked at is overcomplicated and hard to use and follow. Pros Very simple presentation at POS homesceen in selling mode, simple operation for scanning, lookup and paying. Software has the few features that I need and so many others that I will never use. Cons Inventory sales history by item is not precise enough, needs to break down actual sales from transfers and damages. including transfers really can skew the actual sales history. Also spot checking Inventory is very confusing to teach and execute properly. Review Source R Reviewer Owner buyer Used the software for: 3-5 years ### "Transfer from one to another" April 9, 2024 5.0 Pros \[sensitive content hidden\] was great on showing me what he was doing and how I can deal with it in the future. Cons Reporting is hard, sales reports and trying run inventory control. I don't know what kind of codes to put in. Review Source R Reviewer DIRECTOR Used the software for: 3-5 years ### "\[SENSITIVE CONTENT HIDDEN\] WORKED WITH ME TODAY" November 6, 2020 4.0 Pros \[SENSITIVE CONTENT HIDDEN\] TOOK HIS TIME AND ADDRESSED ALL ISSUES I HAD ON MY 4 STATIONS. LUCKILY HE WAS ABLE TO CORRECT ISSUES THAT WAS CAUSING MY SYSTEMS TO CRASH. HE WAS VERY PLEASANT AND TOOK TIME TO EXPLAIN EVERYTHING TO ME. HE WAS VERY HELPFUL AND IF NEED BE I WOULD LOOK FORWARD TO WORKING WITH HIM AGAIN...OTHER REPS SHOULD FOLLOW PATTERN..THANKS Cons SOMETIMES IT CRASHES....SOME AGENTS LEAVE ME WITH A BACKUP FROM 2017 WHICH IS CONSIDERED CRAZY BECAUSE WE ARE IN 2020... Review Source R Reviewer System Analyst Used the software for: 3-5 years ### "Point of Sale Experience" November 5, 2020 5.0 Overall experience has been great with the system and support. We can always count on support when we need them most. Pros Inventory reporting is the most helpful enabling our staff to track the least sold to most sold items to stay on top of what our daily customers are wanting. Cons Some configuration settings may need to be selected repeatedly in order to save or be enabled but this is not always the case as a minor annoyance. Review Source R Reviewer Marketing Specialist Used the software for: 3-5 years ### "CAP Retail review" December 22, 2020 5.0 We love this program and would recommend it to small or large businesses. We do $200,00 sales a year and it works great for us. Pros CAP Retail is easy to use. We use it on a daily basis in our shop. Cons The software is easy to setup and install and once sync your inventory, you are ready to use it. It is fast and easy to reconcile daily sales, monthly sales and year end inventory. Review Source R Reviewer CFO Used the software for: 3-5 years ### "We love POS Nation" March 26, 2019 5.0 We pay the monthly maintenance fee, which is very helpful when needing assistance in the evenings. We are open from 9am until midnight, so we need support during a wide range of times. POS Nation offers that coverage. Pros This software is great at inventory tracking. I use the Advanced Reporting also that allows me to customize various reports that are not offered as a standard report. Cons I wish is had a way to export several fields all onto one report into an excel file. The only export offered is from their list of standard reports. So I have to download 2 or more reports into excel and then merge the data together to get the needed information. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Frustrated to say the least" February 13, 2023 2.0 Overall I would rate 3 out of 10. Place is all about communication to sell you on a system that they have no interest in gollowing up on when there is issues. They dont communicate requirements for the system such as PCI compliance then will charge you fees for not being compliant. Fail to respond to issues in a timely matter and seems on a Friday I can't get ahold of anyone to resolve issues Pros Easy for putting inventory in and generating barcodes for products. Cons System software faults out often anf has to be restarted. E commerce is a joke at best. Not mobil friendly. Review Source R Reviewer Managing member Used the software for: 3-5 years ### "CAP Software is good. " October 22, 2020 5.0 Overall, great product. Pros Cap software easy to manage and operate. Cons Support during weekdays and during weekend ( Saturday) has lots of challenges. It’s hard to reach the support time. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Review" October 18, 2022 5.0 A++ would defiantly recommend. Pros Easy to use. Great features. Able to run multiple reports. Cons Credit card machine not the best. Very finicky and the tap feature is on the back side which is away from the customer. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Beer Distributor inventory and POS system" October 4, 2021 5.0 Software is intuitive and quick to learn. \[SENSITIVE CONTENT\] and the support team are very knowledgeable and quick to address any questions or challenges. Pros The software met the vast majority of our business needs in operating a beer distributor and managing inventory. It has a very robust capacity to handle challenges unique to our industry from case breaks to discounts and loyalty programs, PO system, inventory mgmt and beyond. Cons So far, haven’t encountered anything of concern. Review Source R Reviewer Owner Used the software for: 3-5 years ### "CAPS Team" December 17, 2020 5.0 Tremendously satisfied Pros Easy user friendly Compared to other POS systems I’ve used this one is right on point Cons Can’t think of anything. No complaints on anything. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Very satisfied long term user 25+ years" January 4, 2021 5.0 Basic 101 business needs. Pros All the basis features and daily reports Cons Product photos and emailing of purchase orders with the newest software is a big plus Review Source R Reviewer Manager Used the software for: 3-5 years ### "Reliable system!" March 26, 2019 4.0 I like the tech support, always available when we need them. Pros simple to use, user friendly and easy to train new employees Cons I can't put large pictures on the boxes, Wish it would have a full pictures and text on top of the picture. Online report printing is not available. I can't print daily sales report from my home office. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.