# POS Nation for Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is POS Nation for Retail the right Retail POS System solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/59952/POS-System/reviews --- POS Nation for Retail 4.6 (133) [View alternatives](https://www.capterra.com/p/59952/POS-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of POS Nation for Retail Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews KC Kathleen C ownerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The credit card processing is excellent“ May 3, 2024 SL Sarah L ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I'd like to be able to change some of the formats to suit my needs, but am not able to“ March 27, 2024 SL Sarah L ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “We've had it for years & it's easy to use. Whenever I call for tech support, I get great service.“ March 27, 2024 MA Max A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service is really bad, lots of false promises and account rep who didn't know how to use the system himself.“ September 22, 2023 GB GARY B SALESRetail, 2 - 10 employeesUsed the software for: More than 2 years. “OVERALL IT WORKS FOR ME AND MY BUSINESS,“ April 5, 2024 MA Max A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Sales reports are not refined enough.“ September 22, 2023 CP Chris P OwnerMotion Pictures and Film, 2 - 10 employeesUsed the software for: Less than 6 months. “The software met the vast majority of our business needs in operating a beer distributor and managing inventory.“ September 30, 2021 BS Benjamin S OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “They dont communicate requirements for the system such as PCI compliance then will charge you fees for not being compliant.“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Server Restaurants Used the software for: 1-2 years ### "So helpful" January 8, 2020 5.0 Very good. I've used other softwares and they generally have not held up as well as POS. Pros We used this software daily when I was working in restaurants. It made it so easy to log in customers' items, print off receipts, and pay the bills. Cons We had issues with it crashing occasionally, but that might have been our own servers and not necessarily the software's fault. Review Source Response from POS Nation January 17, 2020 We're happy to hear you're enjoying your system! Thanks for the review. SG Sean G. Program Director Retail Used the software for: 6-12 months ### "POS Nation Review" December 16, 2019 5.0 I have enjoyed using POS Nation. With each fix or call to the tech team, I learn the system more and more. The POS Nation employees have been wonderful, and the hardware has held up well for the time we have had it. Pros I enjoyed the setup process. The instructor was great to work with, and very informative. The features within the system fit just about any scenario we run into. The ease of learning the system was also a relief. Cons I will occasionally run into issues finding the correct reports to run for specific information. Also, I have experienced "speed" issues with the system taking many seconds to finish transactions and open the drawer. However, both of these issues are resolved fairly quickly after calling customer support. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing POS Nation for Retail We have Toast in our Restaurant program. Their poor hardware performance and lack of customer service dissuaded us from pursuing any further business with them. Review Source Response from POS Nation January 17, 2020 We're happy you're enjoying your system, Sean! Thanks for the review. LN Lorraine N. owner Retail Used the software for: 2+ years ### "CAP for Grocery store" November 12, 2020 2.0 Pros The promised ability to use my existing hardware which was not possible with any other grocery specific POS program. Cons It was not specific to the grocery industry and is not flexible in changing to changing needs within the grocery industry. For example, when an additional tax was imposed for telecommunication cards this program did not have the ability to differentiate it which would be required in order for me to report taxes to the state. Also, my own personal, custom gift cards cannot be processed through the system nor can I scan and process Major gift cards through this program. Reason for choosing POS Nation for Retail The promised ability to use my existing hardware which didn't work out in the end and when it wouldn't run well on my equipment I had to replace most of it which in the end was more expansive than a grocery industry specific program that I would have been much better off with. Review Source Response from POS Nation November 19, 2020 Lorraine, We are sorry to hear you have not had a good experience in regards to some areas within our software. Please give us a call at your earliest convenience so that we can assist you at 704-405-5089. VW VIVIAN W. MANAGER Sporting Goods Used the software for: 2+ years ### "sPORTING GOODS" December 18, 2020 4.0 Love it Pros The point of sale is easy to use. Reports are great.. Cons It kicks you out often but you can get rite back in. The inventory is complicated way to many steps Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Needed more options to enter items and get reports Review Source Response from POS Nation December 29, 2020 Vivian, Reviews like this really make our team proud. We are happy to hear that the reports are great for your business. Thank you so much for your kind words, and for being a valued POS Nation customer! CD Carol D. Small business owner Retail Used the software for: Less than 6 months ### " Wonderful Step By Step Guidance" October 27, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] , our delightful Customer Success Manager, has been by our side since day one helping us get our new POS system up and running. We have found the software rather intuitive and easy to use so far. Cons Right now I am having a difficult time getting data I need from the Reports. This may be due to my inexperience with the new system. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Review Source Response from POS Nation October 30, 2020 Carol, We are glad to hear that you enjoyed your experience with your Customer Success Manager, and that he represented POS Nation well. We look forward to working with you again soon! Please reach out to us if you would like additional training in regards to the reports at customercare@posnation.com KH Kevin H. Owner Retail Used the software for: 6-12 months ### "POS Nation/Cash Register Express" October 26, 2020 4.0 POS Nation and Agents have been amazing to the best of their ability. Pros Ease of ability to upload previous POS data into it. Ease of daily use. Cons What i would consider to be simple items to fix often cannot be fixed. Time Clock is not supported for QuickBooks upload. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing POS Nation for Retail Pricing and timeliness to get products to us. Review Source Response from POS Nation October 27, 2020 Kevin, Thank you for taking the time out of your day to write us a review! We are glad to hear that you have enjoyed your experience with our team, and that we have represented POS Nation well. We look forward to working with you again soon! BB Betsy B. PR/Marketing Director Retail Used the software for: Less than 6 months ### "Would recommend POS Nation" February 12, 2021 4.0 I know that when I call I always have someone who can guide me and answer questions. That is very much appreciated. Our Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\] has been wonderful through this experience. He has been kind and patient. We really appreciate the fact POS Nation is a US-based company and everyone we speak to is here in the US. Pros All of our needs have been met with this pos system. We appreciate that the learning curve for the software was easy and the process of integrating with our existing business was efficient. Cons I would like to see a printer that prints tags for outside use, such as a tree tag. At the moment we are printing onto a smaller tag and sticking them to the tree tags. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) The reasons are far too long to list in this space. :) Review Source HW Heather W. Owner Tobacco Used the software for: Less than 6 months ### "CRE " November 21, 2020 4.0 The version I have is Cash Register express. I have been happy overall. The transition has been relatively seemless. Pros Once the system is set up it is easy to use and the reporting features are very useful. Cons The limited ability and cost to communicate with accounting software like Quickbooks online. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing POS Nation for Retail Mainly the pricepoint and the value for the price. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) More reporting features, inventory management, price point Review Source Response from POS Nation December 4, 2020 Heather, Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business. SK Sean K. Managing Member Wine and Spirits Used the software for: Less than 6 months ### "Divey is the most knowledgeable person I’ve dealt with" April 7, 2022 5.0 Excellent. Smooth and simple. Pros It’s simplicity and the fact divey can resolve any issues. Excellent conversion process. Cons Nothing at all. Everything is easier and better Switched from [mPower Beverage](https://www.capterra.com/p/121474/mPower-Beverage/) The card processing shifting to the customer at POS and off of me. Plus was easier to use and easier to maneuver around. Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "POS " October 27, 2020 5.0 We use this for detail business reporting also it has all features Pros It has a great detail reports also it is very User friendly Cons It has two sale rate reports and point of sale system Review Source Response from POS Nation October 29, 2020 Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business. JL Joseph L. IT Manager Hospitality Used the software for: 2+ years ### "POS Setup." April 9, 2024 5.0 Pros Customer service is always great. \[sensitive content hidden\] was friendly and knowledgeable and quickly got us setup on a new workstation. Cons No complaints about POS Nation for Retail. Review Source JLD Joseph L D. President Retail Used the software for: 2+ years ### "Best POS for Retail/Tavern Liquor Business " December 15, 2020 5.0 Pros Great product. Easy installation and start up. Only POS to provide solution for hybrid business. We are a restaurant/Tavern/retail wine shop that uses the robust tag/label system as well as inside dining/bar business. Service from CAP has been great. Very responsive and good follow up. Cons Only Con we experienced was the interface to Quickbooks at startup. Our distributor didn’t provide instruction prior to install. We had Quickbooks operational prior to CAP which required a rebuild of Quickbooks after the fact. CAP customer support went above and beyond to help us. Reason for choosing POS Nation for Retail Ease of use and a great value for our small shop. Review Source Response from POS Nation December 22, 2020 Joseph, Thank you for your feedback regarding our company and our customer support. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business. BT Bob T. Software Support Computer Software Used the software for: 2+ years ### "CAP POS Software" December 21, 2020 4.0 Our largest benefit was the integrated Pennsylvania plcb report. We found that most of customers a re small business operators and they were not looking for a $25,000 software package. It is a reliable product that fit our customers needs. Pros It's pretty easy to set up and then train our customers to use it. CAP tailored the product to accommodate our PA beer distributors by creating an integrated PA PLCB Beverage report. CAP support has been very helpful. CAP has most of the features that 99% of our customers actually use/need. The price point is good. Cons There are not any substantial cons with CAP that we have encountered. Review Source Response from POS Nation December 29, 2020 Bob, We are happy to hear that our POS System is easy to set up and train your customers on how to use it! We are also happy to hear that the integrated PA PLCB Beverage report has been very accommodating and crucial for your business. Thank you for taking the time to give us a review that makes us proud! We are glad to have you as a customer. SL Sarah L. Manager Retail Used the software for: 2+ years ### "Great Tech support service" March 27, 2024 5.0 It has been a great experience overall. Very friendly & efficient Pros We've had it for years & it's easy to use. Whenever I call for tech support, I get great service. I called yesterday & \[sensitive content hidden\] helped me get back in business quickly & efficiently. Very patient:) Cons I'd like to be able to change some of the formats to suit my needs, but am not able to Review Source JD Jeff D. Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great bang for the buck" June 17, 2019 5.0 We have a unique environment here at ESI where we have an engineering & manufacturing facility with an employee cafeteria. There's only one register with a local receipt printer and a networked line printer for the grill/sandwich items. When we installed the software customer support listened well and understood so that it was quite seamless. Then, later when we added debit card support we ordered & received the correct card swipe terminal and were able to turn on the functionality very easily. When we've had network outage issues or had to change IP addressing POS Nation support was very helpful and was able to assist to resolve issues quickly. Overall it has been very good. Pros Organization, flexibility and customizability Cons The look and feel seems a little clunky...perhaps time for an upgrade? Review Source Response from POS Nation September 12, 2019 Thanks for the review, Jeff! BH Bill H. Owner Information Services Used the software for: 2+ years ### "Tech Support" November 5, 2020 5.0 Pros Price Point of features/cost benefit. Seems to be a very good point of sale. \[SENSITIVE CONTENT HIDDEN\] in Tech support is outstanding. He really helped us out with very pin pointed customized features that the customer uses and likes. Cons Nothing so much to dislike. It has a lot of the features in a canned product that we can use on a daily basis to run the operation Review Source Response from POS Nation November 6, 2020 Bill, We are glad to hear that you enjoyed your experience with a member on our support staff, and that he represented POS Nation well. We are also happy to hear that you enjoy all the features and functionalities of the POS System. We look forward to working with you again soon! BV Bony V. MANAGER Retail Used the software for: 2+ years ### "System Support" June 12, 2022 5.0 \[SENSITIVE CONTENT\] Called Tech Support team with PAX Machine issue!! \[SENSITIVE CONTENT\] hoped on the computer and directed me to do couple of troubleshooting and it was all fixed with in mins. Team is always helpful. Pros User Friendly!! Inventory management is super easy!! Tech support available 24\*7!! Cons PAX machine disconnects too often!! only issue we have with this POS Reason for choosing POS Nation for Retail POS Nation have most of the products within the system since its dedicated Liquor store POS. It saves me alot of time and hazzle at time. Review Source JS Jane S. Owner Apparel & Fashion Used the software for: 1-2 years ### "Great Software and Even Better Company" November 13, 2020 5.0 Excellent. The team is very easy to work with and actually cares about our business. Pros The software is incredibly easy to use. Our Customer Success Manager helped us with onboarding and training, and we were up and running in a matter of days. The software helps us track inventory and issue purchase orders to our vendors. Overall, it's helped us tremendously with running our business. Cons Nothing really. If I had to say anything, some of the buttons are a little small. Review Source Response from POS Nation November 19, 2020 Jane, Thank you for your feedback regarding our software and someone within our Customer Success team. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business and thank you for taking the time to write us a review! TA TJ A. President Retail Used the software for: 1-2 years ### "LOVE POS NATION" October 23, 2020 5.0 Wonderful- Highly recommend Pros User Friendly, Reporting, Inventory. The best customer service and IT support. Easy set up and the POS NATION teams care about you and your business. Cons Worldpay take 1-2 days to deposit funds from customers paying with credit cards. Alternatives considered [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing POS Nation for Retail Best Customer Service Review Source Response from POS Nation October 26, 2020 TJ, We are so happy to hear that you are enjoying your POS system so far specifically the reporting and inventory modules. Thank you for taking time out of your day to share your feedback with us. Please let us know if you need anything in the future! JM Jack M. Director Non-Profit Organization Management Used the software for: 2+ years ### "Large, complex software" December 19, 2019 4.0 Expansion of existing Point of Sale system - new terminal and migrating from a single standalone installation to a server-based installation. Great technical support during the transition. Pros It gets the job done. Responsive sales team during initial contact. Excellent support while installing the product. Cons Complex user interface. Very complicated database structure Reason for choosing POS Nation for Retail Competitive pricing, good customer support Review Source Response from POS Nation January 17, 2020 We're happy you're staying in touch with tech support! Let us know how we can help with anything else in the future. Thanks for the review! NP Nick P. Owner Retail Used the software for: 2+ years ### "Best POS For Liquor Store." November 7, 2020 4.0 Pros Easy to operate and maintain POS . \[SENSITIVE CONTENT HIDDEN\] are best in team. Cons Only future it has to be add like Daily Journal Reports so you can see whole day details. Review Source Response from POS Nation November 9, 2020 Nick, We are so happy to hear that you are enjoying your POS system so far. Thank you for taking time out of your day to share your feedback with us. Please let us know if you need anything in the future! CG Cherryle G. Owner Retail Used the software for: 2+ years ### "POSNation Review" January 26, 2022 5.0 Inventory is a breeze and balancing is a breeze! Pros The ease of use! I, the owner, and my staff love how easy it is to ring up customers! Cons I did not have any adverse things to say! It’s perfect! Reason for choosing POS Nation for Retail Because we loved our old out dated one and couldn’t wait for the new one! Review Source RD Rony D. Owner Tobacco Used the software for: 1-2 years ### "Great product" November 8, 2020 5.0 Pros Ease of use and what i wanted out of it! The customer service is the best part great people who know what there doing and i get my problems resovled all the time! Cons Cant send out mass emails! Nothing to be a deal breaker! Review Source Response from POS Nation November 12, 2020 Rony, Thank you for your kind words regarding our POS System and also our customer service. We pride ourselves on delivering such service that our customers can brag about. Thank you for taking the time out of your day to write us a review. SM SHANON M. EVENING MANAGER Food Production Used the software for: 2+ years ### "GREAT PRODUCT AND SERVICE" March 17, 2019 5.0 WE HAVE HAD A GREAT EXPERIENCE WITH THIS COMPANY SINCE WE BOUGHT THE SOFTWARE. IF I EVER HAVE ANY ISSUES, POS ARE ALWAYS THERE TO HELP ME. Pros I LIKE THE EASE OF HOW THE SYSTEM WORKS. IM VERY IMPRESSED WITH HOW WE CAN KEEP UP WITH INVENTORY MUCH BETTER THAN BEFORE. Cons HONESTLY I HAVE NO DISLIKES WITH THE SOFTWARE Review Source AH Anita H. Manager Retail Used the software for: 6-12 months ### "Technical Support" November 11, 2020 5.0 It’s been very great! Pros I love the technical support. I always get the help I need. Very professional and friendly. I’ve never felt like I couldn’t accomplish the tasks after support I’ve been given. Cons Some issues on reporting but we are working through. Reason for choosing POS Nation for Retail Greta price and something we were already familiar with. Review Source Response from POS Nation November 12, 2020 Anita, POS Nation is lucky to have such great customers, like yourself. We cannot thank you enough for sharing your positive experience with our company and specifically our technical support team. Similar Products Featured ## Related categories [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.