# ClearDent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClearDent the right Dental Imaging solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/60053/ClearDent/reviews --- ClearDent 4.5 (111) [View alternatives](https://www.capterra.com/p/60053/ClearDent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClearDent Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AA Amy A Clinic owner/hygienistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I like all of the customizable search features when running reports.“ December 10, 2020 ## Showing most helpful reviews Showing 1-25 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer General Dentist, owner Hospital & Health Care Used the software for: 2+ years ### "Cleardent software" August 21, 2018 5.0 Pros Great software, easy to use, good customer support. We have immediate support if any issues come up Cons It is pricey. Review Source JL Julie L. DDS Medical Practice Used the software for: 6-12 months ### "User friendly and nice design!" August 21, 2018 4.0 We are now able to view all EDI transaction/claims as they are kept in the patient file. We are able to send documents with encrypted passwords. We are able to do digital charting. Pros Has options for customization, easy to use scheduling and billing. Great reports for accounting. Seamless integration for Sirona xray sensors. All insurance EDI transactions are kept in the patient file for future access. Easy to shorten & lengthen appointments by pulling up & down on the appointment. Easy transition from previous software. Great training! Cons Unable to double click on items in drop box to preview the appointment. Few options for "grey notes" or Mark as it's labelled, would be nice to have color options & more customization. Unable to merge categories in documents for patient documents that were imported from previous software . Can only skip ahead + 1 mon, 3 mons, 4 mons, 6 mons, 9 mons or next day in calendar, would be helpful to be able to click skip ahead 1 week. It's too easy to "remove patient from database", extra security should be added. It's impossible to delete/move a document in a patient file if it was entered incorrectly after locked. Cannot choose email as preferred method of contact - only phone numbers. Preferred name doesn't replace legal name in schedule, it's added in to the appointment description but not bolded or another color to bring attention to staff. When a primary insurance changes or is removed from primary insurance holder, it still remains on other family members files, it should be removed immediately once primary has been updated. When exporting 1 xray, all existing xrays and photos are exported as well. Encrypted emails only have the attached document/file encrypted but not the email itself (can only encrypt documents/files - we thought the capability extended to any email sent through Cleardent). The fees to add on the option to text patienst is ridiculously expensive. When "confirming" appointments, the appt has a "C" but doesn't have the option to change color. Review Source Response from Prococious Technology October 26, 2018 Hi Dr. L, thanks so much for your thorough review! Sounds like ClearDent is working really well for you, which is fantastic. But, you do have a number of smaller issues that we may be able to help with. If you're open to it, you may benefit from a session with a trainer to walk you through how to handle some of things your struggling with, or show you a different way of doing things that could prove to be more efficient. If you're interested, give us a call at 1-866-253-2748. MT Mena T. Practice Manager Medical Practice Used the software for: 2+ years ### "Cleardent Review" August 21, 2018 3.0 For the initial training not enough training in the ledger . Would of liked more training. Most of my learning was through trial and error and the support is wonderful. Pros Training videos and support. Patient chart, odontogram, perio charting, Linking the radiographs with specific teeth. Treatment planning from the odontogram Cons Medical history page: Would like a link for documents scanned with patient meds or something on the medical history page that allows to create a list of meds and update. The recare system: Need to have a 4.5 mos option. Would like the recall to update more effectively. The insurance company management is not ideal. There are a lot of limitations in many areas. From a dental prospective there could be improvement in several areas in managing information and retrieving information and linking information. Needs more input from dental providers especially when comparing other dental software. Options to color code font in certain areas. InAbility to color code statuses in treatment planning. Review Source Response from Prococious Technology October 5, 2018 Hi Mena, thank you for your review. Your comments are really thoughtful and I will be passing them on to our R&D team for consideration. Thank you for taking the time to give us great feedback. DF Dawn F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Office Manager: Using Cleardent 6+, chartless for 4 years. Victoria BC office" January 30, 2019 5.0 My overall experience is very good. But just my few of my cons that I find frustrating. Pros Love the right click option to access all areas of the computer chart!! Easy to use, easy to learn. Lots of options that we haven't even begun to learn and never seem to have time for. Great that ClearDent has the option to customize per practice. The reports that I produce are very helpful. Support team is great, if someone cant help with the problem they do call back. Cons Ledger is a bit frustrating for my front end ladies, I don't find it difficult but the ladies at the front do and the patients definitely don't understand it. So requires to much explanation. I don't like the patient screen (no matter where in the program you are), it does not show the doctor that the patient sees on the top tab anywhere. Only in the personal screen. We have 4 dentist in our practice and it would be VERY helpful if the doctor they are registered with shows up at the top tab where there name is. In the insurance info screen, you offer the option of putting the fiscal year in for there plan. But soon as the year turns over the computer defaults to the calendar year. VERY frustrating, because now all the trouble we have gone through to collect accurate insurance info and put this into the persons insurance tab is now useless. So now all estimates are wrong and treatment planning is wrong if the patient is trying to stay with the confines of there plan limit. And it becomes a financial nightmare and angry patients. Wish that you could do minimal customization in the insurance tab. Eg: if a procedure is not covered on the policy the option was there to put that into the insurance screen somehow to immediately transfer that cost to the patient when submitting. EDI does not always give you a EOB sometimes just a acknowledgment. The small visual screen when submitting that the front end sees when the office is chartless. That could be a bit larger. Review Source DF Darlene F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "SPEED IN CLEARDENT NEEDS IMPROVEMENT , " August 31, 2018 5.0 Love the program, easy of screens and use and being able to get from one area to another . Good graphics , support seems better than a year ago . Love clearconnect . Need to know how to use it better . Patients are loving it . Pros The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs . Cons Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed. Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office . PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately. Would like to be able to get to deposit from schedule . Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed. Schedule should be able to get to screens in other areas as well as it is the main function . Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct Review Source HTZ Hor Tak Z. Dentist Hospital & Health Care Used the software for: 2+ years ### "Pretty decent practice management software" August 22, 2018 4.0 Overall it has been working for us. We hardly use the support so the yearly cost for that is a bit high I find especially when you add it up over the years. A per call charge instead might be a good option for them to offer for the offices that rarely call for support. Pros I like that everything is integrated - digital charting, radiographs, ledger and is easy to work with. Cons I didn't like that the EDI claims weren't automatically handled by the software into the ledger, but I hear this has been incorporated in a more recent version. Also sometimes upgrading to the new version taxes older computers so hardware upgrading is needed. That seems related to inefficient programming since this type of software isn't normally CPU intensive I would think. Maybe the more current versions don't require the latest and greatest CPU power. I don't know. Review Source Response from Prococious Technology October 26, 2018 Thank you for the review Dr. Z. Great to hear feedback like this. ClearDent is a very large program, so there are some technical requirements in order to run it. We don't often hear that they are too high though, so there may be a simple fix that an IT professional can help you with if you want to upgrade to the latest version. And yes, EDI claims are automatically added into the ledger! Luckily EVERY update from ClearDent is completely free, so when you're ready to upgrade, just let us know. EA Edward A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "User-Friendly Software" January 28, 2019 4.0 Their tech support is above average, although there's one particular guy I'd rather speak to most of the time (Vinod) because he handles call well & is really well-versed on the system. Do I get money's worth from using their software - it's an in-between of Yes & No? But I have no plans of switching to another software. Pros Easy to navigate menus. The software is well equipped and ready to interface with other applications. Cons I spoke to a tech support guy before, I was looking to generate a report (I just can't remember exactly what but it has something to do with cancelling appointments on schedule) but I was told that that item (detail) can't be generated. So I told him maybe you could suggest on your next meeting to have that included on the software for UAT. I don't know what happened since but I still can't get that report I was looking for. Review Source KP Klaus P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Love ClearDent" August 21, 2018 5.0 Benefits are the people who handle our support. I love how ClearDent is easy to use and learn. Team is an excellent support/trainer. I would like to have ClearDent visit or put out surveys on what offices would like changed within the software to continue to improve. Pros ClearDent is super easy to use. It has a lot of helpful functions that other programs do not have. The best part of ClearDent is the support team. They are the best. Super knowledgeable, and if they do not have an answer for you they will find out same day. Cons I would like icons that are clearer. I would like to be able to customize more within the software. I really do not like the charting area. It is slow and not easy to read. It would be helpful if it was more like a paper chart. Review Source Response from Prococious Technology October 26, 2018 Hi Dr. P. First off, thank you for your very positive review. We're very happy to hear that you've had a great experience with ClearDent. Second, I like your idea of using surveys to collect even more data around development requests from our customers. We will be looking into that! SH Shirley H. Dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "ClearDent" August 25, 2018 5.0 Help to keep track of appointment, patient information and treatment progresss. Basic functions are OK but there are still inconvenient issues that need to be addressed. Pros Charting. Schedule. These are easy to use and navigate. The charting graphics could be better though. Cons Ledger is confusing to read and use especially when we have a mixture of assignment and non-assignment patients - not easy to distinguish between the two types of patients ans entering insurance cheque payments is confusing for frontdesk. It does not keep track of total fees charged year to date in the ledger so we have to add by calculator! Digital imaging is not completely compatible with ScanX. And not sure how to transfer radiographs between patients when radiographs were scanned into the wrong patient. When we print out xray or email Xrays, the file doesn’t include patient name - very inconvenient. Review Source WC Wil C. owner Medical Practice Used the software for: 2+ years ### "Cleardent is the easiest dental software to use" September 11, 2022 4.0 I would choose Cleardent over any other dental software. Easiest to use. Pros The ledger and schedule is very flexible. You add appointments by hi-lite scheduler back ground. Can remove mistakes in ledger quickly and with-in a few clicks. Cons customer service is getting very slow. Can take hours for them to respond and help fix a problem. Need to hire more staff. Review Source DJ Danielle J. Receptionist/CDA Hospital & Health Care Used the software for: 2+ years ### "User Friendly Software" August 21, 2018 5.0 We are just starting to go paperless and I think that this software has lots of good features that we have not even started to use. We will be happy when we are using it to it's full capacity Pros I have used many different software in offices and ClearDent is one of most user friendly out there. They have many great features that other companies are lacking that make the ease of use and navigation terrific. Cons I feet that if you create a treatment plan for a patient you should be able to make that into a contact for them and either have it waiting or book it from there. It is almost like we have to do the extra step by not having that option. Review Source RO Rhonda O. Office manager Medical Practice Used the software for: 2+ years ### "I love Cleardent" August 21, 2018 5.0 Pros Very user friendly. The a/r system is above any I have used in the past. Customer service is excellent. They are great at taking suggestions and implementing them. Cons There really is no aspect of Cleardent that I don't like. Review Source Response from Prococious Technology August 23, 2018 Thanks for the perfect review! We love to hear that our customers are recognizing that we take action on suggestions whenever possible. Very glad to hear that you're having such a great experience! JL Jason L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Cleardent review" August 21, 2018 4.0 Pros Clean design makes it easy to use , support Cons Need more functional metrics such as production per hour, rebook rate, treatment acceptance rate and cancellation/no show rate. Treatment plan and recall manager need improvement. The software is slow and cannot handle large images Review Source Response from Prococious Technology October 26, 2018 Hi Dr. L. Thank you for your very kind review. Just so you know, ClearInsights, one of the features we offer, can give you all of the statistical information that you're looking for. If would like to find out more, call us and we can walk you through what it does and how you can get it! 866.2533.2748 JS Jaspal S. Dentist Medical Practice Used the software for: 2+ years ### "Pros and Cons of Cleardent" August 21, 2018 4.0 Overall experience has been positive, very few glitches or things that need corrected, but like any software it could use it's tweaks to functionality Pros The charting is very clear cut and patient information page Cons Need to be able to apply more than 2 insurances to patients as it is the new normal to have more than 2 insurances. Review Source Response from Prococious Technology October 26, 2018 Thank you for your review, Dr. S. We're very happy to hear that ClearDent is working so well for you and your practice. As for your "con," you are actually able to apply more than 2 insurances to a patient. Call into our support and they can explain how. TC Tiffany C. CDA/ Dental Receptionist Hospital & Health Care Used the software for: 2+ years ### "clearadent" August 22, 2018 5.0 Clearadent is my favorite software to use for dental. I have used Power Practice and Dentrix and this is by far the best. The program is very user friendly and is not complex. The lay out is easy to read. There is not very many situations were I can not figure something out on Clearadent, but if I every run into a snag, the support staff is amazing and can always answer my questions in a timely matter. Pros The program, is very user friendly and outlined very well. I have always had a great experience with customer service. Cons I find you have a lot of areas to click into. Review Source PH Peyman H. Dentist Medical Practice Used the software for: 2+ years ### "Great Dental Software" August 21, 2018 4.0 Pros The ease of use of the software is probably the best part. It has a function for anything you may need and then some. This software is also easily integrated with 3rd party confirming and recall programs. Cons Updating drivers for external hardware can sometimes create a problem, but is easily fixed once you get the great customer service team on the line. Review Source Response from Prococious Technology October 26, 2018 Hi Dr. H, thanks for your excellent review. We're thrilled that you're having such a good experience with our software! JK Jeremy K. Owner Hospital & Health Care Used the software for: 2+ years ### "Want EFT back for patient payments" August 21, 2018 5.0 Pros Very easy to use, it is an intuitive program. I like that we are able to have multiple windows open at a time. Cons Most recent update removed Electronic Transfer from the patient side. I do receive many electronic transfers from patients who's parent's live far away or if they don't have credit cards. I know this was a feature mainly for insurance EFT. But it is a function that I used quite frequently. Review Source SK Sanjit K. Dentist Medical Practice Used the software for: 2+ years ### "Most user friendly dental software" August 27, 2018 5.0 We are solving billing problems with cleardent and simplifying our charting process with new and existing treatment Pros The ease of use, simple and easy flow from treatment planning to billing. The scheduler links flawlessly with the billing. Charting is fully customizable with everything from perio to restorative making treatment planning simple Cons Colour coding in the charting section could be improved Review Source NN Nabil N. owner Medical Practice Used the software for: 2+ years ### "Excellent Comprehensive Dental Software" August 21, 2018 5.0 very good experience so far Pros It is very easy to use and great for a busy practice with many templates that are fairly simple to set up. Cons Would like to have more endodontic templates available for examinations. Would like to see perio charting brought into the letter to the referring dentist Review Source Response from Prococious Technology August 23, 2018 Thanks for your review, Nabil. We're thrilled that you are so happy with our software! AR Alexander R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Why we use cleardent" August 21, 2018 4.0 Pros Scheduling is simple Electronic billing is simple Digital radiography with different sensors is easily accessible Cons Can be slow or hang sometimes You cannot do phases of treatment plans on one plan Review Source Response from Prococious Technology October 26, 2018 Thank you for the review, Dr. R. I'm especially glad to hear that you'll almost certainly recommend ClearDent. That is the highest compliment we could ask for! sC shelley C. Dental Receptionist / CDA Hospital & Health Care Used the software for: 2+ years ### "Detailed and fairly user friendly" August 21, 2018 4.0 Pros very detailed in many areas although it can sometimes also become redundant Cons I'm not a huge fan of the recall system. Review Source Response from Prococious Technology October 5, 2018 Thanks for the review, Shelley. Very happy to hear that our software is working so well for you. If you have specific suggestions to improve our recall system, we would be very happy to hear them. Please feel free to email us at info@cleardent.com. SL Simone L. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Dental receptionist" August 21, 2018 5.0 I know I still have a lot to explore with Cleardent. But I found that this was the easiest software to learn. Pros I love having tech support when needed. Easy to manage patient charts and having a paperless office. Cons There isn't anything a don't like about the sofeware Review Source Response from Prococious Technology August 23, 2018 Thanks for the perfect review Simone! PP Patty P. Dental receptionist Medical Practice Used the software for: 2+ years ### "EASY TO USE" August 24, 2018 5.0 Pros Its a clear program that allows anyone new and old to the program to familiarize and use the program without to much help Easy to move around and look for what is needed Cons Not to much they seem to upgrade things and are great at taking suggestions from us. Review Source WW William W. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "ClearDent Review" August 21, 2018 4.0 Pros 1\. Easy to use 2. Simple and clear format 3. Ability to customise Cons Must contact Tech to change reminder text message settings (3 day, 5 day, 1 week text reminders) Review Source Response from Prococious Technology October 26, 2018 Thank you for your review, Dr. W. Very happy to hear that you're enjoying using ClearDent! JS John S. Dentist Hospital & Health Care Used the software for: 2+ years ### "ClearDent Excellent Support" August 21, 2018 4.0 Pros Customer support solves my problems within 24hours Cons Can't modify transaction after it's been posted Review Source Response from Prococious Technology October 26, 2018 Thank you, Dr. S. Love hearing how well our software is working for you and your practice. Looking forward to being a part of your practice for many years to come. Similar Products Featured ## Related categories [Dental Imaging](https://www.capterra.com/dental-imaging-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental](https://www.capterra.com/dental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.