Average Ratings

22 Reviews

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Digium
  • www.digium.com

About Asterisk

Open source PBX system providing a complete telecommunications platform.


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Asterisk Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Asterisk Reviews Recently Reviewed!


Capterra loader

Small Business Phone System

Aug 20, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asterisk has nearly everything you would need in a phone system for a small business. With some technical knowledge you can get the free version of this and do everything yourself with very minor costs to your bottom line.

Cons: The learning curve on Asterisk systems is steep. If you want to do anything custom, you will pretty much have to hire someone to do it for you unless you have a lot of experience and technical knowledge. Much of this can be overcome by using a GUI such as FreePBX.

Overall: We use this everyday for our phones. We test a variety of platforms on a regular basis, but we have always stuck with Asterisk because it does everything we need.

More than 10 years of experience with Asterisk, from the first versions

Apr 09, 2018
5/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asterisk more than a software, it is a framework. As a framewaork, it is like a Swiss army knife that allows you to implement or solve any special requirement in telephony, call center, messaging services, etc. Asterisk is the base of a number of solutions for telephone centrakes. It is also easy to get in the market all the necessary hardware to connect with the PSTN switched network.

Cons: I am a fan of Asterisk. However I am surprised that to date, we are going through version 15, and the last textbook was printed in 2013, on version 11.

Overall: This software allows to solve or implement any solution for the telephony industry.

Capterra loader

If you spend enough time with it it can do anything

Apr 15, 2018
4/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The amount of features that you can get with this software is astounding.

If you have the time and the know how you can make this software do it.

We use it every day. We have about 35 techs answering calls

It will run on just about any computer that you have.

Cons: It is very complex.

Like all things in the Linux world it is difficult to setup the first time you use it.

It is very difficult when you want to change hardware or make system level changes.

Overall: It works for what we do.

Capterra loader

Great application for voip service for small companies

Jul 26, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: is Free and it's works on Linux environments, is stable and the last versions have a more friendly interface for managements Roles. there always you can find new updates available to fix bugs.

Cons: Very Difficult to configure the services and is hard to maintain the security of the application without extra security applications or hardware.

Overall: is a good application for provide viop services to small companies.

Capterra loader

Awesome and fast learning from the comunity information

Aug 01, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Open source code, available in to many versions, constant upgrading for the comunity, perfect SIP adaptable configurations, to many features and modules.

Cons: Hard installation and configuration, some bugs are not resolved at all in sip trunking, codec, an others, at least to the version 11, but now on the version 13+ there are more good stuff

Overall: All my voip implementations are based on asterisk as well

Excellent open source program used for VoIP management within our Laboratory practices

May 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - A very powerful advantage is the scalability when growing in the number of users.

- The behavior on VPNs is very good.

- There is a variety of support information in the network.

- The configuration is very flexible according to the needs you have.

Cons: - You have to dedicate a good amount of time to make it work properly.

- Requires trained personnel for this purpose.

Well designed and extremely reliable

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Asterisk is free and open source

-It is extremely reliable

-Allows custom scripting to make your phone system exactly how you want it

Cons: -When setting up from scratch on a linux distro of your choice, setup can be a bit complex

Overall: I have been administrating Asterisk for 10+ years. Customers sometimes have crazy phone system requirements and Asterisks has accomplished all of them.

The swiss-army knife of PBX systems.

Apr 19, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you dream it, you can probably build it. Asterisk has so many customizations and so many options. Basically anything you want to do, you can do it with Asterisk. It may not be easy or a one-step process, but it is possible and has a great deal of support out there. It definitely requires some technical knowledge and isn't for the faint of heart, but if you're willing to put in the time and effort to learn it, it will treat you well. Plus you can't beat free!

Cons: The only real cons with Asterisk are based on user knowledge. While that isn't the fault of the system itself, it does hinder many of us "normal" users who may not have aforementioned knowledge.

I use asterisk daily at work since I administer several ip centrals

Jul 12, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a very stable and practical voice over ip system, you can integrate it with practically any system and the functionality is perfect

Cons: the system of pure voip asterisk, has several points against it since it is unfriendly for the end user, in this case for call center agents

Overall: very stable voip system

VoIP in business class

Sep 06, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Asterisk is a reference in its domain. OpenSource, free, a lot of features. It became an industry standard and provide certification and a real user support / community support

Cons: You need to know what you are doing, probably not easy to start.

Capterra loader

The best free PBX on the market

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full functioned

Millions of deployments

Large community to help with problems or configuring it

Cons: Need to be careful not to leave it open to fraudulent calls

As a CLI based tool it can be a bit confusing to install from the tgz

Opensource and customizable

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asterisk is so customizable as it is open sourced. Able to make as many extensions, queues, dial plans as you want. Cost is minimal as you only have to buy calling and phone numbers from an outside source.

Cons: System is limited to your knowledge or knowledge you can find online or in books. Can get very complex and you can get swamped if you don't know what you are doing.

best voip solution

Jun 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: there is a lot of linux distributions of free PBX like TRIXBOX it doesnt require à specific hardware such as phone cards

Cons: its a little hard to find informations or support about the solution not much forums or websites or linkedin groups that offers training or support

Overall: by replacing the old analogic phone system PBX we reduced our communication charge by about 25% with a lot of new services like IVR

I have use this Software a few times for my business customers I wish it were a little bit easier.

Jul 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The device is user-friendly once you learn how to use and it easy to maintain. Best for buissiness solution.

Cons: The product is not very scalable for smaller companies. I have experience a few compatibility issues as well.

Overall: Very good product for voice

Good open source VOIP solution

Apr 20, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: If you want a good and free open source VOIP solution that you can manage in house, then Asterisk is a good choice. It can be easily installed (not upgraded however) and managed by IT system administrators. Is logic (queues, SIP opening and context for calling) is something that you will figure out quite quickly. You can even use multiple WAN ports and multiple SIP trunk operators with the same server so this is also an advantage. The biggest disadvantage is that if a new version comes out it is easier to do the fresh installation then rater to go and try to make an upgrade. Overall, as an open source system it is a great value for money.

Good Phone system

Mar 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The phone system has a lot of features and functionality which allows us to do much more than our previous phone system. It let's setup IVR's, voicemails, call routing and other features that our old phone system did not support.

Cons: Our hardware has had some durability issues and we have had to replace some even though our system was not very old.

It's a business grade phone system, and for free - what else is there to say?

Apr 23, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: Well, it's got all the features you need and it's enterprise grade in terms of stability. It can be put on almost anything (heck I've got one running on a Raspberry Pi) and is still rock solid.

Cons: It's difficult to set up, and some of the menu choices are very esoteric. The less we talk about support the better, though the community worldwide is excellent, like any other popular open source project.

Reliable PRI Card for ISDN communication.

Apr 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: We haven't experience any problems on the Digium PRI Card that we procured 2 years ago. The accessory is easy to install and set-up. It is also compatible on any PBX Solution Software.

Asterisk is a good open source product

Jun 18, 2010
3/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Pros: Very customizable product.

Multiple codecs support.

IAX2 protocol is a free way to save bandwidth.

Free software.

Cons: Not accessible to anybody, requires basic Linux knowledge.

Many releases with minor bugs, you have to find and test the good one for your needs.

Overall: Very convenient if used with a graphical web interface like FreePBX.

It is definitely a good product if you bundle with other tools.

Aug 30, 2018
4/5
Overall

Feb 01, 2018
5/5
Overall

Jul 22, 2018
2/5
Overall