Who Uses This Software?

ABELDent software is for dentists, hygienists and their team members. We serve dental offices, clinics, and multi-location practices across North America.


Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ABELDent
  • www.abeldent.com
  • Founded 1984
  • Canada

About ABELDent

Serving healthcare professionals since 1977, our long-term track record is an important consideration when selecting a vendor in an industry that is ever changing and littered with small vendors no longer able to support their products. You can be sure that it will improve your practice efficiency and maximize your return on investment with superior management functionality for administration, billing, scheduling, treatment planning, clinical records and reporting


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ABELDent Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

ABELDent Reviews Recently Reviewed!


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Outdated Dental Software

Aug 30, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Cons: The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

Overall: I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Vendor Response

by ABELDent on October 07, 2018

Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.

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Abeldent -

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Cons: Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

Overall: I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Vendor Response

by ABELDent on October 22, 2018

Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!

great product

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and most tasks are very intuitive and require minimal effort to complete.

We keep track of our proposed treatments in a very convenient manner by creating contacts that facilitate the job of the secretary when the time comes to schedule appointments.

Cons: As an office located in Quebec, the fact that it no longer provides french customer care and it cannot send claims to RAMQ directly... things that i think are going to be finally fixed very soon

Overall: Outstanding customer service, very curteous and helpful anytime you call.

An amazing product that makes our life soo much easier even during the busiest days at the office

Vendor Response

by ABELDent on October 29, 2018

Your positive feedback validates that we are on the right track and it encourages us to continue providing great system features and customer support.

Unfortunately, we are no longer able to provide French customer care but we do continue to provide English language software that includes support for Quebec-specific features.

In 2018 RAMQ implemented a new version of their claims system. We are now certified to support that new system, and we are in the final stages of preparing a new update for release that will support this capability.

Love It!

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find Abeldent to be very user friendly. Navigating around the software using one finger to locate different aspects of a patients chart is amazing.

Their support team is absolutely top notch, always answering calls promptly, very helpful and courteous.

Cons: New Voice Activation would help with charting.

Having more information about a patient at one time (but I believe this is in the Advantage version)

Some of the text boxes only holds a certain number of characters therefore some info needs to be abbreviated and this can be time consuming when training new staff.

Vendor Response

by ABELDent on November 08, 2018

Thanks for the positive review and continued support. We do have plans to offer voice activated charting, starting with Perio. ABELDent Cloud Server version features a Patient Dashboard which compiles the most requested patient information for viewing on one screen. Special note fields have been added as well that expand significantly the number of characters that can be added in the fields.

Abel Review

Oct 22, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. Still allows old school "letters" to access areas.

Cons: We feel some of the new updates take away from the ease of what was existing and already worked fine. It's great if you're a new office, we have been with Able from the beginning and do not like many of the new updates. Also if you do have a problem the waiting time, to get through to support can take up to 20 minutes and then if you have too many issues they will not handle them all, someone from support must call back - still waiting on a call from two weeks ago when I was told someone would call back re a financial issue - This reply is based on 4 dental team members and our experience. PS your last page of this review does not allow us to identify our office as a Dental Practice - so we used Medical Practice

Easy to use dental software

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find this software easy to use. A few years back our dental office went paperless and this was the software that was chosen. After a learning curve of a few weeks, I feel completely comfortable with the software. The best part of this software was making my own template for hygiene services, with a sub-section of choices. This saves me so much time with typing.

Cons: Some minor charting features are missing. Example would be it did not have the feature of indicating areas of bleeding on an implant (unless this has been updated)

Overall: Great

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ABELDent Review

Oct 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: From an IT prospective- The install process from the Server to the end user client is very impressive.

Cons: Sch.ini is per PC install- I would like to see if a user moves around on a different PC in the office that there saved settings carry over.

Overall: ABELDent has been great to work with very knowledgeable sales and support of there product.

Vendor Response

by ABELDent on October 29, 2018

When developing new versions of ABELDent, we take IT issues into consideration such as the ease of application installation.

With respect to Sched.ini, it is a file that allows a user to customize the visual settings (colours, etc.) on their schedule. The file settings are currently tied to a workstation and not a provider. The original purpose of this feature was to allow the scheduler in different locations (e.g. front desk, operatory) to be set up differently. The concept of having it set by person where the user can transfer their settings to a different location (workstation) is an interesting one and it is something we will consider moving forward.

Abeldent (SQL) is a very robust product, and easy to administer for the most part.

Feb 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The stability of the SQL version is very high, and rarely requires support calls to the manufacturer. The software seems to work well for the clients. The backups are automated and support is available 24/7 and even weekends in emergencies.

Cons: Their MDB version is very unstable at times, and is very difficult to get proper support for. The setup/customization of some items is either impossible or very esoteric. Bridging with xray software also esoteric to setup. Adding providers requires a call to Abel themselves and a fee, unlike most other dental software.

Vendor Response

by ABELDent on October 07, 2018

We have moved our customers to the SQL version because of its stability and reliability. All new customers receive the SQL version. Bridging/setup with xray/imaging software may vary in difficulty depending on the software. Fees for adding providers are nominal and negotiable.